to the fixed-price construction contract the cost per train car increased and that opportunities were missed to pursue broader long distance train fleet renewal. Redcliffe Peninsula railway line and subsequent driver shortages The Redcliffe Peninsula railway line opened on 4 October 2016 and created a revised timetable that resulted in a 9% increase in services across the network. Queensland Rail did not have sufficient traincrew to operate the increased services. On 21 October a substantial interruption of service occurred involving the cancellation without notice of 167 services (12% of the scheduled services for the day) due to compulsory rest periods required for the train crew (a break of at least 32 hours required when a crew member has worked 11 consecutive days or 14 consecutive shifts). Following the service interruptions the head of the train service delivery unit was stood down and an interim timetable implemented that reversed the increase in services and demand for traincrew. Several weeks after the service interruptions Queensland Rail CEO Helen Gluer announced her resignation from the company, along with chairman Michael Klug. It was announced on 27 October 2016, that the Director-General of the Department of Transport and Main Roads, Neil Scales, would replace Helen Gluer and that an inquiry known as the Queensland Rail Train Crewing Practices Investigation would be led by Phillip Strachan into the events. On 25 December 2016 another substantial service cancellation event occurred due to a lack of available traincrew to operate the services. On that day 261 services, or 36% of scheduled services did not operate. The underlying reason for the cancellations was a lack of available drivers to operate services. Queensland Rail's Chief Operating Officer resigned several days later. The inquiry into Queensland Rail's train crewing conducted by Phillip Strachan was completed in February 2017. The report made a number of findings and provided 36 recommendations that the Queensland Government accepted. The findings included that Queensland Rail had experienced a 9% increase in demand for traincrew due to the revised timetable while also experiencing a 7% decrease in traincrew productivity as a result of revised industrial arrangements, had intentionally operated for a number of years with an under-supply of traincrew and utilised the shortfall to provide paid overtime opportunities, had reduced traincrew intake during 2014-15 in the lead-up to the opening of the new line, had restrictions on external recruitment and had a longer driver training period