pointed to a combination of factors in explaining Simpson's success with Autobiography. He described Simpson as the "right thing at the right time" and said: "The MTV show is a huge catalyst, radio jumped all over the song, and her famous sister opened the door. If Jessica never happened, then Ashlee doesn't get her own show and this album doesn't happen." Zena Burns of Teen People, while noting the importance of effective promotion and Simpson's connection to Jessica, stressed the appeal of "Pieces of Me" in explaining her success: "Ashlee has an amazing promotional machine, and it doesn't hurt to have Jessica and MTV behind you, but she also came out with an insanely catchy pop single." From July 13 to July 20, the week prior to Autobiography's release, MTV.com's "The Leak" featured the album for streaming on its website. Autobiography drew 2.66 million requested streams during the time period, breaking a record previously held by Britney Spears' 2003 album In the Zone. Simpson's publicity suffered when the performance on the October 23–24 edition of Saturday Night Live went awry. According to Simpson's publicists, her father and manager decided to use a vocal guide track because of problems she was having with her voice, beginning earlier in the day, that were caused by acid reflux. Although her first performance of the night—"Pieces of Me"—was successful, her second performance, which was supposed to be of "Autobiography" (at the time planned as her third single), went wrong: "Pieces of Me" mistakenly began playing, and Simpson's recorded vocals were heard when her microphone was not near her mouth. She subsequently walked off the stage and then apologized for the error during the show's closing. Some viewers accused Simpson of lip synching, and the incident received widespread coverage in the news. Simpson joked about the incident with a performance of "Autobiography" at the Radio Music Awards on October 25. Despite the low points of this period of the album's promotion, there were also significant successes. According to a Geffen press release, her December 6 AOL Music Live performance "had the biggest one-week audience ever for AOL with 1.6 million plays." Singles Before The Ashlee Simpson Show debuted, "Pieces of Me" began picking up substantial airplay on radio, In May 2004, a Los Angeles Times article noted that radio stations were adding the song to their playlists faster than any other songs up to that