Guadalajara. Corporate affairs The airline is headquartered in Santa Fe, Álvaro Obregón, Mexico City. It formerly had its headquarters on the first floor of Prolongación Paseo de la Reforma 490 in Peña Blanca, Santa Fe. Controversies Volaris has faced multiple class-action lawsuits due to failure to properly refund flights canceled due to the COVID-19 pandemic. Destinations Volaris operates scheduled flights to Mexico and elsewhere in the Americas from its hub at Guadalajara International Airport in Guadalajara, Mexico City International Airport in Mexico City, and Tijuana International Airport in Tijuana, and focus cities in Cancún International Airport in Cancún, Bajío International Airport in León, and Monterrey International Airport in Monterrey. Operating bases Volaris operates crew bases at the following airports: Cancún Culiacán Guadalajara León/Del Bajío Mexico City Monterrey Morelia Tijuana Codeshare agreements Condor Frontier Airlines Fleet , the Volaris fleet consists of the following aircraft: Volaris became the first North American operator of the Airbus A320neo in September 2016. On November 15, 2017 during the Dubai Airshow, Indigo Partners announced an order for 430 aircraft of the Airbus A320neo family of which 80 will be for Volaris as follows: 46 A320neo and 34 A321neo. On November 14, 2021 during the Dubai Airshow, Volaris announced an order for 39 A321neo. Additionally an existing order for 20 A320neo was converted into A321neo. Volaris has one of the youngest fleets in the Americas, averaging 5.3 years. Services Cabin and onboard services Volaris cabins are configured in a single class, high density layout. Volaris does not provide complimentary meals or drinks on its flights. Passengers may purchase items on board from the "Entre nubes" buy on board program. Onboard sales are an important part of the airline's ancillary revenue; items such as snacks, pillows, blankets and Volaris-branded items are sold on board. The airline's monthly inflight magazine is called "V de Volaris". The airline had previously provided in-flight entertainment (IFE) in most aircraft, utilizing drop-down screens on its Airbus aircraft; by 2019, all use of IFE had been discontinued. Frequent flyer program VClub is Volaris' frequent flyer program. It gives members exclusive deals on flights, baggage and packages. The airline offers individual and group memberships, with the option to pay monthly or annually. In addition, Volaris offers VPass, similar to Spirit's "$9 Fare Club". It offers a set subscription price, and charges customers only for taxes and additional services. Further, customers can book codeshare flights