Pal's Sudden Service, normally called Pal's for short, is a regional fast food restaurant chain located in northeast Tennessee and southwestern Virginia, with stores concentrated in the Tri-Cities, Tennessee metro region. The first Pal's opened in 1956 in Kingsport, Tennessee a year after the founder of Pal's, Fred "Pal" Barger, attended a National Restaurant Convention in Chicago and met Ray Kroc and Fred Turner, observing the construction and equipment they used for the first McDonald's restaurant. Pal's CEO is Thom Crosby. In 2020, the company had 30 locations. In 2001, Pal's won the Malcolm Baldrige National Quality Award, becoming the first restaurant company to receive the award. Organizational culture The organization is often studied by competition and used as a case study for Industrial/Organizational Psychologists. This is per the company's unique organizational culture, with training that includes pop quizzes and over 200 hours of training for employees, which results in significantly low turnover for the industry. Aesthetics Pal's drive-throughs are recognized by their novelty architecture in the form of large replicas of food items placed on the roof. Added in 1985, these were designed by California artists Karen and Tony Barone. In addition to the novelty architecture, the buildings are typically painted a bright, cyan blue color, which adds to the visual distinction. Company history 1956 - First Pal’s opened Kingsport #01 1960 - Lynn Garden Drive Pal's .... this was 2nd Pal's....... still open in 2020 1967 - Brook's Circle Pal's #03(a different building & location than Pal's #12) The earliest drive thru called Circle Burger. 1985 - First box/tier design drive thrus open in Kingsport. Pal's #03 in Colonial Heights. 1987 Pal’s invents the “Big Tea.” 1990 - Pal's #05 opened in Johnson City near ETSU 1991 - Greeneville #06 and Gate City #07 1992 - Pal's Johnson City Mall #08 and Elizabethton #09 1993 - Pal's #10 Volunteer Parkway 1994 - Pal's #11 Bristol Highway 1995 - Pal's Brook's Circle #12 and Rogersville #13 1997 - Pal's Morristown #14 Pals Celebrates the 10th year of the “Big Tea” 1998 - Pal's #15 in Church Hill and Big Breakfast Introduced 1999 - Pal's opens in Bristol at Exit 7 #16 2001 - Pal's Wins Baldrige National Quality Award 2002 - President Bush presents Pal's the Baldrige Award 2003 - Two new Pal's, Gray #18 and Blountville #19. 2006 - Pal's opens in Jonesborough Pal's #20. 2007 - Pal's