too high-priced for the delivery-only market and could not compete against Domino's. Greyhound changed classic menu items and failed to deliver on its promises to refurbish older Cassano's stores and inject fresh capital into marketing. The planned expansion did not occur beyond Columbus, and the then-chairman of Greyhound, John Teats, ordered every new Cassano's unit to be closed on the same day. In 1989, Cassano Jr. and Greyhound executive Randy Leasher repurchased the company. Acting on "bad advice", the pair continued to have difficulty with the company. In 1995, the company had 43 restaurants, 13 franchises and 563 employees. Cassano's filed for Chapter 11 bankruptcy protection that year. The company's wholesale dough business, which started in 1994, brought Cassano's $3 million in 1998, and Cassano's Pizza Express operations was launched in 1999, but overall business continued to decline, with only 29 restaurants remaining in January 1999. In May 2000, Leasher resigned as company president without explanation. Pizza Marketplace later reported the Leasher had been forced out after Cassano Jr. learned Leasher had written a $90,000 company check to himself. In October 2000, following an investigation by the Kettering Police Department (at Cassano Jr.'s behest) and county prosecutors, Leasher pleaded guilty to two charges related to the embezzlement of $700,000 from the company. Determined to reaffirm the company in Dayton and turn Cassano's around, Cassano Jr. obtained assistance from Mark Heistand, a turnaround consultant at Financial Resource Associates Inc. (KY), and the Tri-State Association for Corporate Renewal (TACR), a nonprofit organization that offers information and assistance to companies involved in crisis situations. In their first year of collaboration, Heistand and Cassano Jr. negotiated with vendors who were owed thousands of dollars, paid off overdue rent, and made cash flow equal to receipts. More locations had to be closed; only 27 full-service locations remained by mid-2001, at which point the chain began to expand again, growing to 29 restaurants at the end of 2001, 33 by August 2002, and 38 by July 2003. Although the company reported a 28 percent increase in orders for its traditional pizzas between March 2003 and March 2004, and an overall 20 percent-per-year increase in business in the first three years of regrouping, the number of restaurants had dropped to 34 by July 2004. New growth A $1 million, call center was created at the company's headquarters in 2004 in order to provide the public with a