an integrity manager. Each office also has staff responsible for processing applications lodged by members of the legal profession and the public. Traditionally customers send applications to the office that deals with applications for the geographical area where the property is located, but since 2009 many customers now deal with dedicated customer teams, who deal with all their applications from certain customers regardless of where the property is located. From 6 January 2014, all paper applications lodged by members of the public have been processed at the Citizen Centre at Land Registry Wales Office. The organisation is led by the Chief Land Registrar and Chief Executive (both one role). The Chief Land Registrar is assisted by the HM Land Registry Board and executive board. The HM Land Registry Board sets the overall strategy for the department. The executive board delivers the annual business plan and is responsible for day-to-day management. Since December 1990, the Land Register has been open to the public. For a fee, anyone can inspect the register, find out the name and address of the current owner of any registered property or obtain a copy of any registered title. This can also be done online. HM Land Registry was awarded the former Charter Mark five times, and 97% of its customers rate their service as good, very good or excellent. HM Land Registry has an independent complaints reviewer. Adjudicator to the Land Registry Disputed applications to Land Registry were determined by the Adjudicator to HM Land Registry, an independent office created by the Land Registration Act 2002. Under previous legislation this function had been the responsibility of the Chief Land Registrar. From July 2013, the functions of the Adjudicator have been transferred to the Land Registration division of the Property Chamber of the First-tier Tribunal. History In 1857 the Royal Commission on Registration of Title proposed a system of registration administered by a central registry in London with district offices. The Land Registry Act 1862 was introduced by the then Lord Chancellor, Richard Bethell, 1st Baron Westbury. The Act provided for the registration of freehold and long leasehold estates in land. The system of registration adopted had some differences to that piloted in South Australia by that colony's then Premier Sir Robert Torrens, although both were founded on the 1857 report. Brent Spencer Follett, the first Chief Land Registrar, opened the Land Registry's first offices, at 34