touch screen calibration. In May 2013, however, the Election Assistance Commission certified the DS200 as part of ES&S' EVS 5.0 election management system as meeting its 2005 Voluntary Voting Systems Guidelines (VVSG). Image of EAC certificate Remote Access Controversy In a February 2018 article in The New York Times, reporter Kim Zetter reported that remote-access software had been found on an election management computer system used in Pennsylvania, and quoted unnamed sources saying "ES&S has in the past sometimes sold its election-management system with remote-access software preinstalled," and that this was used by ES&S technicians to remotely access the systems via modem to troubleshoot and provide maintenance to systems they sold. She also included a response from the company denying this, stating “None of the employees… including long-tenured employees, has any knowledge that our voting systems have ever been sold with remote-access software.” In a letter sent to Senator Ron Wyden in April 2018, Election Systems & Software made the disclosure that in fact "some" of the election management systems that they sold for voting did have remote-access software installed. This disclosure was made public in July 2018. The letter to Wyden had been in response to a question from the senator requesting clarification of the information on remote-access software in the New York Times article. While election-management systems are not the voting machines voters use to cast their ballots, they are used to program the voting machines used in a county and to count and tabulate the results from the voting machines. By installing remote access software allowing the machines to be accessed via the internet, the machines are vulnerable to being "hacked" remotely, allowing the counting to be altered surreptitiously, or malware to be installed to affect an election result. Motherboard, the site that originally published the story, called the remote access software installation "the worst decision for security short of leaving ballot boxes on a Moscow street corner." According to the April letter, ES&S claims to have stopped installing the remote-access software in December 2007, in response to standards adopted by the U.S. Election Assistance Commission. Johnson County, Indiana On election day November 6, 2018, thousands of voters in Johnson County, Indiana had to wait in line for hours as technical glitches and computer crashes caused issues throughout the county. A preliminary report prepared for the Indiana Secretary of State by Ball State's Voting System Technical Oversight