offer health insurance and profit-sharing to employees. Bob Wian excelled at franchise relations. He led 20-person training crews to open new Big Boy restaurants, made periodic nationwide tours of the franchises, was available for consultations and claimed to know every manager's name. He also assembled the principal franchisees as board members of the National Big Boy Association to participate in leadership. After Wian left, some Big Boy operators began to question the value of their franchise. Regional franchises Operation and history In addition to the Big Boy name, the "Big Boy" concept, menu, and mascot were originally licensed to a wide number of regional franchise holders (listed in the next section). Because many of the early franchisees were already in the restaurant business when joining Big Boy, "Big Boy" was added to the franchisee name just as the Big Boy hamburger was added to the franchisee's menu. In this sense it is confusing when referring to a chain, as each named franchisee was itself a chain and Big Boy could be considered a chain of chains. People tend to know Big Boy not simply as Big Boy but as the franchise from where they lived such as Bob's Big Boy in California, Shoney's Big Boy in the south or Frisch's Big Boy in much of Ohio, Marc's Big Boy in the Upper Midwest, Elias Brothers' Big Boy (or sometimes just Elias Brothers') in Michigan, among the many others. Each regional franchisee typically operated a central commissary which prepared or processed foods and sauces to be shipped fresh to their restaurants. However, some items might be prepared at the restaurants daily, such as soups and breading of seafood and onion rings. Through the 1950s and 1960s, the emphasis changed from drive-in restaurant to coffee shop and family restaurant. New franchisees without existing restaurants signed on. A larger standard menu was developed. Most adopted a common graphic design of menus and promotional items, offered by Big Boy but personalized to the franchise. Stock plans of restaurant designs were provided by Los Angeles architects Armet and Davis or Chicago architectural designer Robert O. Burton, and modified as needed. In the 1960s, Big Boy and other drive-in restaurants could not compete with the spreading fast food restaurants such as McDonald's and Burger King. Big Boy built its last drive-in in 1964 and by 1976, only 5 of the chain's 930 restaurants offered curb service.