claims prior to the NSW election on 28 March 2015 that the project was fully costed, appearing to be contradicted by announcements after the election of detailed assessments still to be completed. Business model The NSW Health Minister, Jillian Skinner, announced on 14 September 2016 that the five NSW hospitals, including Goulburn, that were covered by these election commitments for redevelopment, would be privatised. Under this business model, contracts to build and operate new hospitals would be put out to tender. Redevelopment Demolition of Springfield House and the Lady Grose Building (former nurses’ quarters) began on 31 August 2018 and completed in late March 2019, with earthworks for the new buildings then under way. The concrete pour for the main building of the development, the four storey Clinical Services Building, commenced on Tuesday 31 March 2020. By the final quarter of 2021, the erection of the new hospital sign indicated that the project was reaching final stages, and the projections were that the building would be complete by the end of the calendar year. Controversy The Chisholm Ross Centre for mental health services has suffered from chronic understaffing since the commissioning of a 12-bed expansion in 2012. For at least the first four months, the extra capacity was totally unutilised because it could not be staffed, though the new facilities were in operation with twelve beds in the older facilities closed. Since then, some of this capacity has been taken up, but nurses continue, three years later, to refuse to work what they claim is excessive overtime, when requested do so by management in order to keep beds open in the absence of the required permanent staff. Doctors at the hospital have been publicly critical of the facilities and the management. Criticisms in 2014 included that the buildings had been added to in an uncoordinated fashion and were therefore not suitable for modern care, and that management forced surgeons to work in unsuitable operating facilities in order to save money. The former Base Hospital surgeon who wrote this letter to the editor also stated that: "A recent comment by a politician that the opinion of doctors in Goulburn over the years has been dismissed as simply being self-serving epitomises the problem." This quotation demonstrates that the controversy around who should best make decisions for the hospital, medical staff or management, continues to rage much as it did in the 1840s.