the OQLF receives between 3000 and 4000 complaints from citizens. Forty to fifty percent of these complaints have to do with commercial products for which there is no available French manual or packaging, 25% have to do with signage in stores, 10% with websites and 5% with the language of service. The majority of criticism directed at the OQLF is due to a perceived overzealous nature in the application of its mandate. Some recent examples include: Citing a Montreal restaurant for having a small "recommended on Tripadvisor" sticker in the bottom corner of a window. The complaint was that the sticker was in English and there was no French version displayed. Issuing a letter of complaint to the owner of a board game store for mostly selling board games with English packaging, though French versions did not exist for the majority of the games in question. Demanding the town of St. Lazare remove "Welcome" from the town's welcome signs, leaving only the French version, "Vous accueille", though one-third of the town's residents were native English speakers. The town instead opted to remove all words from the welcome sign. Citing a small business in Chelsea for replying in English to English comments on the store's Facebook page without writing a second, French version of the response. Citing a restaurant that specializes in grilled cheese for having "Grilled cheese" on their sign rather than the French version "sandwich au fromage fondu". Forcing a hospital in the Gaspé region of Quebec to remove all bilingual signage, despite the presence of a large English speaking population. Rejecting a complaint against OQLF because the complaint was written in English instead of French. Quebec Ombudsman later overruled OQLF's decision, pointing out under Quebec's French-language charter, government agencies can respond to citizens in 'a language other than French'. One case that gained international attention in 2013 was dubbed "Pastagate", in which the OQLF cited an Italian restaurant for using the word "Pasta" on its menu instead of the French word "pâtes". After receiving negative coverage throughout the world including the US and Europe, the OQLF eventually backed down, admitting to being "overzealous" and stating they will perform a review of the way these types of complaints are handled. Today Originally, the Charter of the French Language (Bill 101) required that all commercial signage be in French and no other language. In 1988 Ford v. Quebec the Supreme