French" is not being respected can file a complaint to the OQLF which is responsible for processing these complaints. As per Section 168 of the Charter, the complaint must be written and contain the identity of the complainant. The Office does however ensure privacy of information as per the Act respecting Access to documents held by public bodies and the Protection of personal information. The OQLF does not have the power to send an agent unless it has received a complaint or a vote by the members of the OQLF. The statistics compiled by the OQLF for 2005–2006 reveal that some 1306 complainants filed 3652 complaints. 1078 (29.5%) complaints were from the region of Montreal, 883 (24.2%) from the region of Outaouais, 386 (10.6%) from Montérégie. Section 51, the language of products (labelling, packaging, instructions manuals, directions, warranty certificates) (article 51) amounted to 43.0% of the total. 13.8% were for breaches of Section 52, language of catalogues, pamphlets, business directories, and 9.6% were for breaches of Sections 2 and 5, the language of service. Between 1 April 2005 and 31 March 2006, the OQLF closed 2899 complaints. There were 797 resolved cases, 523 unfounded complaints, 430 where the product was ultimately retracted from the market, 199 complaints found to be out of order, 183 cases of translated products. For the year 2006, there were 127 infractions ranging from $250 to $5000. Perception The OQLF was created to enforce the everyday use of the French language in Quebec. The OQLF promoted the Quebec Charter of the French Language, and, prior to 1988, was responsible for enforcing a regulation whereby French was the only language authorized on outdoor commercial signage. After multiple successful legal challenges, the role of the OQLF has since changed to ensuring French is the "predominant" language, meaning at least twice the size of any and all other languages. The OQLF has been referred to in English as 'tongue troopers'. The term "language police" was possibly first used by the American television show 60 Minutes, which ran an investigative report on Quebec language laws. Legally, the organization has no police powers, instead relying on the threat of fines or the withholding of the company's "francisation certificate" as enforcement techniques. According to the statistics of the OQLF, 95% of all complaints by citizens which are judged to be valid are resolved without resorting to legal sanction. In an average year,