mandates, the OQLF offers the following services to the population of Quebec: General information service via toll free line, Web site and brochures; Francization services: Francization counselling (for businesses of 50 employees or more); Technical assistance relating to Francization of information technologies; Processing of complaints for non-respect of the law; Terminology and linguistics tools and services: The Grand dictionnaire terminologique; The Banque de dépannage linguistique; Personalized terminological and linguistic consultation; Publications of the OQLF: Le français au bureau, a book for the general public pertaining to administrative and commercial writing; Terminology works: dictionaries, lexicons addressed principally to specialists; Libraries: one in Montreal, the other in Quebec City; Evaluation of competence in French by candidates to professional orders of Quebec; Awards Many distinctions are given by the OQLF to reward persons and organizations contributing to keeping French alive. They are given as part of the which occurs each year, usually in March during the FrancoFête. The OQLF rewards outstanding francization efforts by persons and organizations. For over 20 years, it has been awarding the Mérites du français au travail et dans le commerce (French Merits at work and in commerce). Since 1998, it awards the (French Merits in information technologies). Since 1999, in collaboration with the Union des artistes (UDA), the Union des écrivaines et des écrivains québécois (UNEQ) and the Société des auteurs de radio, télévision et cinéma (SARTEC), the OQLF awards the Mérites du français dans la culture (French Merits in culture). Since 1999, supplanting the former Mérite de la langue française (French language Merit), it awards the Prix Camille-Laurin to underline a person's effort in promoting the usefulness of quality of French in his/her social milieu. Since 2005, in collaboration with the and the Mouvement national des Québécoises et des Québécois, it awards the to a French writer for his or her first work. In collaboration with Québec Ministry of Immigration, it awards the Mérites en francisation des nouveaux arrivants (Merits in Francization of new immigrants). One is for a "non-francophone immigrant person", another for a "person working in the field on francization of immigrants", a "Community of institutional partner of francization", and a "business". The president of the OQLF presides the Jury of the Dictée des Amériques (Dictée of the Americas), an international competition of French spelling created by Télé-Québec in 1994. Complaints Quebec citizens who believe their right as consumers "to be informed and served in