station which has since been completed. Since December 2013, the previous train operator, First Capital Connect started refurbishing the station completely, introducing passenger lifts between platform and street level, and refurbishing the concourse area plus retail units. The works were due to be completed by April 2014, but were delayed. Since Great Northern took over the franchise in September 2014, these works have been completed. Both island platforms have indoor waiting rooms that were refurbished in May 2012 as part of a wider scheme to refurbish and add waiting rooms across the Great Northern Route, and there is also outdoor seating along the length of the platforms. The station is a short walk on a walkway from Stevenage Bus Station and is opposite a leisure complex that includes the Gordon Craig Theatre. Services Great Northern Great Northern serve Stevenage with a half-hourly service to which calls at all stations via the Hertford Loop Line. These services start and finish at Stevenage using Platform 5 at the station, which opened in 2020. These services are operated using EMUs. Great Northern also operate an hourly fast service during the weekday peak hours between and . Southbound, this service runs non-stop to London King's Cross and northbound, calls only at , and . These services are operated using EMUs. London North Eastern Railway London North Eastern Railway generally serve Stevenage with two trains per hour in each direction during the day. The station is served by an hourly service between and , with a train every two hours continuing to . The station is also served by an hourly service from London King's Cross, alternating northbound between terminating at or via . During the peak hours, a small number of the services to Leeds are extended to and from . The station is also served by a small number of early morning and late evening services to and from and . Services are operated using bi-mode trains and EMUs. Hull Trains Hull Trains operate a limited service at Stevenage on Sunday afternoons only. The station is served by one northbound service to Hull and two southbound services to . Services are operated using bi-mode trains. Thameslink services As of May 2018, most services at Stevenage are operated by Thameslink using EMUs. The typical off-peak service in trains per hour is: 2 tph to (stopping) 2 tph to via and (semi-fast) 2 tph to