the ratio of actuality and capability; Latency: is the ratio of capability and potentiality; Performance: is the ratio of actuality and potentiality, and also the product of latency and productivity. Consider the management of a process with cash earnings or savings for a company or government: Potentially £100,000 but aiming to make £ 60,000. Actually sales, savings or taxes of £40,000 are realized. So Potentiality = £100,000; Capability = £60,000; Actuality = £40,000. Thus latency = 60/100 = 0.6; Productivity = 40/60 = 0.67; And performance = 0.6 × 0.67 = 0.4 (or actuality/potential 40/100). These methods (also known as normalisations) can be similarly applied in general e.g. to hours worked in the performance of tasks or products in a production process of some kind. When actuality deviates from capability, because someone did something well or something badly, an algedonic alert is sent to management. If corrective action, adoption of a good technique or correction of an error, is not taken in a timely manner the alert is escalated. Because the criteria are applied in an ordered hierarchy the management itself need not be, but the routine response functions must be ordered to reflect best known heuristic practice. These heuristics are constantly monitored for improvement by the organization's System 4s. Pay structures reflect these constraints on performance when capability or potential is realized with, for example, productivity bonuses, stakeholder agreements and intellectual property rights. Metalanguage In ascending the recursions of the viable system the context of each autonomous 5-4-3-2 metasystem enlarges and acquires more variety. This defines a metalanguage stack of increasing capability to resolve undecidability in the autonomous lower levels. If someone near process level needs to innovate to achieve potential, or restore capability, help can be secured from management of higher variety. An algedonic alert, sent when actuality deviates by some statistically significant amount from capability, makes this process automatic. The notion of adding more variety or states to resolve ambiguity or undecidability (also known as the decision problem) is the subject of Chaitin's metamathematical conjecture algorithmic information theory and provides a potentially rigorous theoretical basis for a general management heuristic. If a process is not producing the agreed product more information, if applicable, will correct this, resolve ambiguity, conflict or undecidability. In "Platform for Change" (Beer 1975) the thesis is developed via a collection of papers to learned bodies, including UK Police and Hospitals, to produce a