companies are fee-for-service and offer different features and functionality that vary from one company to the next. Whereas one company will provide most, if not all, of the desirable features in field service management, another will be missing one or up to several functions. Pricing is dependent on several factors: a company's size, business needs, number of users, carrier selection, and planned data usage. Some popular fee structures are pay-per-franchise, pay-per-use/administrators, and pay-per-field technician/employee. Costs can range from $20.00 per month for an unbundled solution that does not include carrier data charges to upwards of $200.00. It is not uncommon, although not always the case, for there to be other fees incurred with the use of the FSM platform; namely, fees for software, extra technical support, and additional training. For the enterprise market, Gartner estimates that market penetration for field service applications has reached 25% of the addressable market. Software sales in the FSM market can only be approximated. Gartner's research puts the revenue for packaged field service dispatch and workforce management software applications, not including service revenue, at approximately $1.2 billion in 2012, with a compound annual growth rate of 12.7%. Mobility Companies are using mobile computing to improve communication with the field, increase productivity, streamline work processes, and enhance customer service and loyalty. Field service software can be used for scheduling and routing optimization, automated vehicle location, remote vehicle diagnostics, driver logs and hours-of-service tracking, inventory management, field worker management and driver safety. Mobile software may use databases containing details about customer-premises equipment, access requirements, and parts inventory. Some field service management software integrates with other software such as accounting programs. Mobility can Provide real-time analysis of mobile work status Increase the first-time-fix rate Reduce overhead or administration costs of paper-based field service management and data entry Preserve e-audit trail for full regulatory compliance Increase productivity Shorten billing cycles See also Enterprise asset management CMMS Computer-assisted dispatch Field force automation Mobile enterprise application framework Service chain optimization Service management Strategic service management Workforce management References Management by type Information systems