example of service design thinking can be found at the Myyrmanni shopping mall in Vantaa, Finland. The management attempted to improve the customer flow to the second floor as there were queues at the landscape lifts and the KONE steel car lifts were ignored. To improve customer flow to the second floor of the mall (2010) Kone Lifts implemented their 'People Flow' Service Design Thinking by turning the elevators into a Hall of Fame for the 'Incredibles' comic strip characters. Making their elevators more attractive to the public solved the people flow problem. This case of service design thinking by Kone Elevator Company is used in literature as an example of extending products into services. Service Design in different industries Health care Clinical service redesign is an approach to improving quality and productivity in health. A redesign is ideally clinically-led and involves all stakeholders (e.g. primary and secondary care clinicians, senior management, patients, commissioners etc.) to ensure national and local clinical standards are set and communicated across the care settings. By following the patient's journey or pathway, the team can focus on improving both the patient experience and the outcomes of care. See also Related design roles Chief experience officer Customer service Enterprise architecture Facilitator (Design facilitation) User experience design User research Industrial design Interaction design Experience design Design thinking Design research Codesign Human-centered design User-centered design Strategic design Social design Design (Design disciplines) Designer (Design professions) Graphic Design Visual Communication Data Visualization Information Visualization Concept design Concept art Spatial design Related economics Service (economics) Service economy Circular economy Related business and practices Product service system Service management Service recovery Service science, management and engineering Services marketing Servicescapes Co-creation Service-dominant logic Systems thinking Sustainability Management Leadership Business strategy Operations management Engineering Technology Science Strategic management Humanities Anthropology Sociology Psychology Philosophy Information technology Innovation management References Further reading Bechmann, Søren (2010): "Servicedesign", Gyldendal Akademisk. Curedale, Robert Service Design Process & Methods 3rd Edition, Design Community College Inc.,2018. Gaver B., Dunne T., Pacenti E., (1999). "Design: Cultural Probes." Interaction 6(1): 21–29. Hollins, G., Hollins, Bill (1991). Total Design : Managing the design process in the service sector. London, Pitman. Jegou, F. 2009. Co-design Approaches for Early Phases of Augmented Environments. In: LALOU, S. (ed.) Designing User Friendly Augmented Work Environments: From Meeting Rooms to Digital Collaborative Spaces, Computer Supported Cooperative Work. London: Springer. Krucken, L. & Meroni, A. 2006. "Building Stakeholder Networks