bidding process. Streaming venture In April 2022, Charter and Comcast announced plans for a 50/50 venture to develop a streaming platform. As part of this effort, Comcast would license its Flex streaming platform and offer up the XClass TVs and the Xumo streaming service. Operations Current operations Coverage Charter Communications offers service to an estimated 32 million people in 41 states with significant coverage in 48 states. In November 2013, the company announced the re-branding of its residential services to Charter Spectrum which encompassed an upgrade to an all-digital network for its video, voice and broadband services. The company relied heavily on a predominantly coaxial cable-based network. The newer fiber-optic service-delivery system provides higher bandwidth speeds than are available with its coaxial cable infrastructure. The television markets served by Charter Spectrum are as follows: Call centers On May 2, 2006, the company announced it would restructure seven of its call centers in the United States in the following locations: St. Louis, Missouri – Residential HSI/Phone Support, July 31, 2006; converted into a Charter Phone service call center Bay City, Michigan – September 2006; converted into a Charter Dispatch center Birmingham, Alabama – December 2006; converted into a Charter Dispatch center Fort Worth, Texas – December 1, 2006; shuttered Irwindale, California – December 2009; restructured Brookfield, Connecticut – March 2007; restructured Kingsport, Tennessee – March 2007; converted to Dispatch Center with location change Amherst, Nova Scotia – December 2010; third-party contract, Teletech, not renewed Louisville, Kentucky – Residential HSI/Phone Support, Charter Business technical support, Network Operations Center Orders completed online or through retail partners with Charter Communications are directed to a call center located in Tempe, Arizona, operated by Teletech (Direct Alliance). This call center has inbound/outbound sales agents, as well as online chat agents. Outsourced call centers were implemented in 2006 and are located in Canada, Honduras and the Philippines. Charter-owned call centers are located in St. Louis, Missouri (telephone service support center); Billings, Montana; Greenville, South Carolina; Vancouver, Washington; Fond du Lac, Wisconsin; Walker, Michigan; Rochester, Minnesota; Worcester, Massachusetts, and Louisville, Kentucky (the largest call center across the company), with Heathrow, Florida, handling the bulk of video, high-speed data, and telephone billing and customer service contacts. In 2016, Charter announced that it would be adding 20,000 United States-based jobs, with many of these jobs being call center jobs. Former operations On March 27, 2006, Charter announced that it would