proprietary. DOS based systems required one PC and one modem for each incoming phone line. It was not uncommon for a BBS to have a hundred IBM PCs stacked up next to shelves of a hundred modems. The advantage of the proprietary systems (such as Galacticomm) was that they used special software and hardware to handle more than one user on a single PC. The Galacticomm hardware supported up to sixteen serial cards, each with multiple RS-232 ports. The GalactiComm software also supported the X.25 protocol, so there was a path between all the various systems, however circuitous it appears from today's perspective. With the arrival of the World Wide Web, users no longer needed a terminal emulator (or a BBS). Instead, they now required a network layer for their Windows 3.1 PC. The Nando Help Desk answered telephone enquiries regarding "the web" (then in its infancy), and assisted new users with the process of downloading the required TCP/IP network software via the BBS or floppy disk, then installing both it and a browser such as Mosaic. Name The News & Observer newspaper's nickname, "The N&O," gave the site its name, presented online as NandO or Nando, apparently after the newspaper's News Library staff pointed out that the ampersand would create difficulties in database construction and so coined the title of NandO, according to Teresa Leonard, chief librarian of The News & Observer. The electronic edition went far beyond the original content of the North Carolina paper, which eventually was shifted to a different Web address (at http://newsobserver.com) maintained by a separate staff. 'LHP' and 'CBGL' The leaders of this emerging phenomenon gave themselves imaginative titles, a bit of whimsy that set a wacky, free-flying tone for company atmosphere and morale. Frank Daniels III was LHP, for "Lord High Protector." George Schlukbier was CBGL, for "Chief Bull Goose Looney." Employees followed suit with their own job titles. As in other internet start-up companies, there was frenzied activity 24-hours a day, seven days a week. A company lore evolved, with numerous stories such as the one about installing system upgrades and dropping dial-up customers by the rack. Even the FBI were regular players. During the period when Kevin Mitnick was America's most-wanted computer hacker (1994–1995) he was living in Raleigh and using cell phones to hack into ISP's and then telneting into unsuspecting UNIX servers (like Nando) and creating directories/files and