A business case captures the reasoning for initiating a project or task. It is often presented in a well-structured written document, but may also come in the form of a short verbal agreement or presentation. The logic of the business case is that, whenever resources such as money or effort are consumed, they should be in support of a specific business need. An example could be that a software upgrade might improve system performance, but the "business case" is that better performance would improve customer satisfaction, require less task processing time, or reduce system maintenance costs. A compelling business case adequately captures both the quantifiable and non-quantifiable characteristics of a proposed project. Business cases can range from comprehensive and highly structured, as required by formal project management methodologies, to informal and brief. Information included in a formal business case could be the background of the project, the expected business benefits, the options considered (with reasons for rejecting or carrying forward each option), the expected costs of the project, a gap analysis and the expected risks. Consideration should also be given to the option of doing nothing including the costs and risks of inactivity. From this information, the justification for the project is derived. Reasons for creating a business case Business cases are created to help decision-makers ensure that: the proposed initiative will have value and relative priority compared to alternative initiatives based on the objectives and expected benefits laid out in the business case. the performance indicators found in the business case are identified to be used for proactive realization of the business and behavioral change. Development and approval process The business case process should be designed to be: adaptable – tailored to the size and risk of the proposal consistent – the same basic business issues are addressed by every project business oriented – concerned with the business capabilities and impact, rather than having a technical focus comprehensive – includes all factors relevant to a complete evaluation understandable – the contents are clearly relevant, logical and, although demanding, are simple to complete and evaluate measurable – all key aspects can be quantified so their achievement can be tracked and measured transparent – key elements can be justified directly accountable – accountability and commitments for the delivery of benefits and management of costs are clear. Key elements of the business case report A good business case report, which brings confidence