for proposal Response Supplier evaluation report Contract ISPL provides the customer and supplier organisations with templates for each of the different types. It is important to note that all of the tendering deliverables include the delivery plan in which all delivery and decision points are fixed. Decision point deliverable Decision point deliverables support the decision making during the execution of the delivery plan in the #Contract Monitoring phase. There are two types of decision point deliverables: Decision point proposal Decision point report Each of these types has its own, more specified subtype. The contract status report is a subtype of decision point proposal that describes the current status of a contract. The contract completion report, a subtype of the decision point proposal, records whether the contract has successfully achieved its business goals. ISPL provides the tables of content of each of the decision point deliverable types and subtypes. Service domain deliverables Service domain deliverables describe the service domain (see paragraph #Target domain and service domain for more information). They are delivered by both customer and supplier organisations to plan and control services. There are two types of service domain deliverables: service plans and service reports. Service plan A service plan provides information on how to meet identifies goals in terms of service levels, deliverables, schedules, resources and costs. It can for instance give guidance on how to reach targets. ISPL describes the different properties that can be included in the service plan. Service report In contrast to the service plan, the service reports controls the service status by reviewing service levels and results. It records the service's productivity and proposes corrective actions. ISPL gives guidance on which information should be included for each property that is described in the service report. Target domain deliverables The target domain is described using target domain deliverables. There are two different types of target domain deliverables: operational items and descriptive items. Both will be discussed in the following paragraphs. Operational item An operation item is a delivered system or system component that is or will be installed as part of the acquisition. They contribute to the functioning of the target domain. Some examples of different operational item types are listed below. facilities hardware devices application software physical data user and operator manuals trained actors In practice, descriptions of operational items often already present. It is important to make the distinction between functional and quality