of Li that, "If anyone in the American group had any doubts about China's view of its relationship with the United States, Li's monologue would have removed them. He began with the observation that China, having already developed its industrial and technological base, no longer needed the United States." Reduction of bureaucracy Li is especially critical of unnecessary government bureaucracy, particularly at the grassroots level. He believes that many lower-level officials fail to provide services to the public in an effective manner. Regarding his disdain for the matter, Li's many quotable anecdotes have become viral. Li referred to a case in which a citizen filling out a form to travel overseas (normal in the PRC) had to write down an emergency contact (the citizen put down their mother as the contact), and the government official overseeing the matter asked the citizen to provide a notarized document to "prove your mom is your mom." Li called this incident "absolutely preposterous". In another case, he referred to a grassroots civil servant who asked for proof that a one-year old does not have a criminal record in order to deliver a government service. In yet another case, Li referred to a senior citizen applying for welfare benefits being forced by government employees to provide proof that "they are still alive." Regarding the latter two incidents, Li said, "this is not a joke, it's all real!" Manufacturing and technological innovation Li Keqiang, a vocal proponent of bolstering technological innovation, lamented how China was producing 800 million tons of steel annually but still importing the specialized type of stainless steel needed to make the better tip cases. The Chinese premier's comments caused consternation in China's pen industry – which was not used to being the topic of mainstream political conversation. These pen companies were once happy to manufacture shoddy pens that were sometimes exported abroad as cheap knockoffs of better brands. Now, they were being told that they were expected to do something more. He reiterated this point frequently during public appearances, adding that pens using domestically produced parts felt inferior to foreign ones. The ballpoint pen became a potent symbol for perceived flaws in China's economy and technological capabilities. "That's the real situation facing us", Li said at a meeting with economists in December 2015. "We cannot make ballpoint pens with a smooth writing function". In 2016 Li went on national television and bemoaned