(DHC-8-300) carrying 24 passengers, en route to San Juan, Puerto Rico, made an emergency landing at the V.C. Bird International Airport in Antigua after losing a wheel from one of the main landing gear. As a precautionary measure, emergency services were placed on standby. The aircraft landed safely with no major damage or any injuries to the passengers or crew. On August 25, 2013, LIAT flight LI774, a Bombardier Dash 8-Q300 (DHC-8-300) carrying 43 passengers, en route from Guyana to Barbados made an emergency landing at the Grantley Adams International Airport in Barbados after losing a wheel from one of the main landing gear on takeoff from Guyana. The aircraft landed safely with no major damage or any injuries to the passengers or crew. Reputation LIAT has a mixed reputation among both locals and visitors to and from the Caribbean Islands. Their flights often operate irregularly, with inconsistent arrival and departure. Baggage is often misdirected or not loaded entirely. They are known for having very poor customer service, late departures, flights cancellation and their staff are criticised as surly and unhelpful. These problems were exacerbated with the 2010 strikes and again during the labor disputes in 2013 and 2017 – with many flights canceled and passengers stranded and unable to receive refunds. The management and head operators of the airline makes it clear that they are not responsible for any flight cancellations or stranded passengers. In July 2013, the airline received a complaint from a passenger, which went viral on the internet and caused a reaction by Virgin Group President Richard Branson. The airline has greatly improved in on-time performance over the years. Following the refleeting to the ATR, the airline concentrated efforts in improving its On-Time Performance. In May 2018, the airline was ranked first in on-time arrivals in Latin America and the Caribbean for Regional airlines. In popular culture Scenes of the airline are featured in season eight of the television programme Banged Up Abroad. Awards 2007 – The "Caribbean's Leading Budget / No Frills Airline" – by the World Travel Awards References External links Airlines of Antigua and Barbuda Airlines established in 1956 BWIA West Indies Airways Government-owned airlines Latin American and Caribbean Air Transport Association