metrics, and business organization with no success. Questions answered by its press representative were later claimed to be off the record, and statements given for previous stories were asked to be retracted. Skytrax's 2019 downgrading of Turkish Airlines to a three-star carrier, subsequent to its 2018 pulling out of Skytrax, elicited much criticism and accusations of dishonesty in the awards and doubts as to whether Skytrax actually uses the methodology that it states that it uses. Similar criticism arose when Skytrax awarded Lufthansa an award for a future cabin interior in 2019, subsequent to a consulting project that it had completed for the airline. Awards Skytrax presents awards annually to airports and airlines that it considers noteworthy in their performance. Airline of the year Airport of the year Airline rankings The World's 5-star Airlines Skytrax currently certifies only its top 10–rated airlines with 5 stars. Sources: Former 5-star Airlines Airline with the Best Airport Services Best Inflight Entertainment Best Aircraft Cabin Cleanliness World's Best Regional Airlines (Short haul flight) World's Best Airline Alliance Airport rankings The World's 5-Star Airports Source: World's Best Airports World's Cleanest Airports SkyTrax added anti-COVID-19 awards for airports in 2020. World's Best Airport Terminals World's Best Transit Airports References External links Business services companies of the United Kingdom Aviation in the United Kingdom