a public ministry office was installed in 2002 to reduce criminal offenses inside the station. On 1 May 2007, the system inaugurated the mural Alegoría a la Ciudad de México y el Sistema de Transporte Colectivo (), painted by José Luis Elías Jáuregui. According to him, he was inspired by the history of the country and decided to include multiple elements that represent it, including the Popocatépetl and Iztaccíhuatl volcanoes, an eagle devouring a snake (a reference to the country's coat of arms), a pyramid, and a Mestiza holding a white dove. The acrylic-on-canvas artwork is wide and it honors the STC workers and it features four train models used by the system. In 2014, the Government of Mexico City built a bicycle parking station near the CETRAM. Incidents Sinking reports exists since at least 1998. By 2016, the system informed about the existence of cracks and subsidence that would take about five years to be resolved. After the collapse of the elevated railway near Olivos station on Line 12 in May 2021, users reported the structural damage to other elevated stations, including Pantitlán station. Mayor of Mexico City, Claudia Sheinbaum, said that the reports would be examined accordingly. From 1 to 16 March 2020, Pantitlán, Hangares and Terminal Aérea stations on Line 5 were closed due to a leak of gasoline in a surface petrol station. The Line 9 station was closed from 27 March to 7 April 2021 due to repairs on the section between Velódromo and Ciudad Deportiva. Platforms M, N, O, P, Q, R, S, and T at the CETRAM were closed on 11 October 2021 due to structural failures detected in the station's basement, which is used to house out-of-service trains. On 26 January 2022, a man threatened to jump from one of the station's line-connecting bridges. A policeman rappeled down and caught him, but the weight of both broke the rope and both fell approximately . The fall caused the officer to suffer severe head trauma, while the other man resulted unhurt. Ridership According to the data provided by the authorities since the 2000s, all the stations have been among the busiest stations of the system's 195 stations. In 2019, before the impact of the COVID-19 pandemic on public transport, the station's ridership totaled 132,845,471 passengers (363,960 passengers per day), whereas the second place (Cuatro Caminos) registered 39,378,128 passengers. For Line 1, the ridership