he catches a glimpse of her upstairs neighbour Jill Layton, a truck driver, and is astonished to discover that Jill resembles the woman from his dreams. Sam frantically tries to approach Jill, but she disappears before he can find her. Jill has been trying to help Mrs Buttle establish what happened to her husband, but her efforts have been obstructed by bureaucracy. Unbeknownst to her, she is now considered a terrorist accomplice of Tuttle for attempting to report the wrongful arrest of Buttle. Meanwhile, Sam reports a fault in his apartment's air conditioning. Central Services are uncooperative, but then Tuttle, who used to work for Central Services but left because of his dislike of the tedious and repetitive paperwork now working as freelancing heating engineer (which is considered illegal), unexpectedly comes to his assistance. Tuttle repairs Sam's air conditioning, but when two Central Services workers, Spoor and Dowser, arrive, Sam has to stall to let Tuttle escape. The workers later return to demolish Sam's ducts and seize his apartment under the pretence of fixing the system. Sam discovers that Jill's records have been classified and the only way to access them is to be promoted to Information Retrieval. He had previously turned down a promotion arranged by his high-ranking mother, Ida, who is obsessed with the rejuvenating plastic surgery of cosmetic surgeon Dr Jaffe. Sam retracts his refusal by speaking with Deputy Minister Mr Helpmann at a party hosted by Ida. After obtaining Jill's records, Sam tracks her down before she can be arrested. Sam clumsily confesses his love to Jill, and they cause mayhem as they escape government agents. They stop at a mall and are frightened by a terrorist bombing (part of a campaign that has been occurring around the city), then government agents arrive and take Sam. He awakens briefly detained in police custody. At work, Sam is chastised by his new boss Mr Warrenn for his lack of productivity. Sam returns home to find that the two Central Services workers have repossessed his apartment. Tuttle then appears in secret and helps Sam enact revenge on Spoor and Dowser by filling their hazmat suits with raw sewage. Jill finds Sam outside his apartment and the two take refuge in Ida's unoccupied home. Sam falsifies government records to indicate her death, allowing her to escape pursuit. The two share a romantic night together, but in the morning are