https://web.archive.org/web/20110726152154/http://www.hnlr.org/?page_id=52. Rowe, Mary, "Options, Functions, and Skills: What the Organizational Ombudsperson Might Want to Know," Negotiation Journal, April 1995, Vol. 11, No. 2, pp. 103–114, also regularly reprinted by the International Ombudsman Association, 1995- Rowe, Mary, "What is it like to be an Organization Ombudsperson?" Journal of the IRRA, Perspectives on Work, Vol. 1, no. 2, 1998. Rowe, Mary and Bendersky, Corinne, "Workplace Justice, Zero Tolerance and Zero Barriers: Getting People to Come Forward in Conflict Management Systems, "in Negotiations and Change, From the Workplace to Society, Thomas Kochan and Richard Locke (editors), Cornell University Press, 2002 External links ABANet.org - Section of Administrative Law and Regulatory Practice: Ombuds www.ombudsassociation.org - International Ombudsman Association ombuds-blog.blogspot.com - Ombuds Blog (News and Information for Organizational Ombuds) European Ombudsman Institute European Ombudsman Institute - Bristol-Myers Squibb Ombudsman Dispute resolution Ombudsmen by type