As players gain experience, they are given skill points to allocate between their characters' statistics, to customize them in accordance to their preferred playstyle, such as making a slow character faster; when a player wants to switch characters, they can transfer the skill points to the new character. The characters' appearances can also be customized with clothing. Plot Redeemer is set in the World of Darkness – a gothic-punk interpretation of the real world, where monsters exist and hide in plain sight – and takes place in the town of Ashcroft, ten years after the events of the first game. The team of hunters from the first Hunter video game – Deuce, Samantha, Father Cortez, and Kassandra – have teamed up with Kaylie Winter, who they saved as a child during the first game and who has been raised by Father Cortez. Kaylie spies on the Genefex Corporation's CEO Xavier Lucien as he oversees a shipment of products, when werewolves enter the warehouse and corner him. Kaylie and the other hunters drive the werewolves away, and they learn that werewolves have been attacking Genefex shipments for some time, since Genefex began hunting them in addition to the undead. As Genefex shipments to Ripper's Nightclub have been intercepted, the hunters go there to investigate, and learn that it is a haven for vampires. They meet their nemesis there, the risen wraith Carpenter, who says he had to make a deal with a powerful being to be able to return to the world of the living after the events of the previous game, and that he is required to kill them. They defeat him and his vampire henchwomen in battle, and he tells them that the deal involved him having to oversee the club and mix an unknown substance shipped from Genefex Labs into the drinks served at the club, but that he does not work for Lucien. Having failed at his objective, he flees. After protecting Genefex Labs from a werewolf attack and noticing that one of Lucien's staff is not human, the hunters sneak inside to investigate. They find and free the captive werewolf leader, who tells them that the substance is a spiritual poison used in Genefex products to turn humans into slaves to a powerful entity that Lucien has sold his soul to. The hunters join forces with the werewolves, and turn off Genefex pumps contaminating Ashcroft's water