were in queue to be unloaded at Vnukovo International Airport. At the International Post Office, 12,300 parcels, 5,300 EMS packages, and 36,000 minor incoming parcels had piled up. Another 2,000 parcels were waiting for customs clearance at Sheremetyevo International Airport. In 2012 a group of people dissatisfied with the state of affairs established the website "anti-Russianpost.ru"; its goal was to allow users to highlight instances of disappointing or unsatisfactory service from Russian Post. In the middle of March the clients of on-line retailers launched a massive spam attack on the Moscow office of the Roskomnadzor watchdog. In this period the company received up to 1,000 messages from individuals with complaints about delayed deliveries of purchases made at Internet shops. 2013 collapse and reform In March 2013 Russian Post reported the unfavourable state of affairs. In a special message Russian Post's deputy general director, Nina Fetisova, told the Federal Communications Agency Rossvyaz and the Federal Customs Service that the processing of international mail was in a critical situation at the customs posts Vnukovo and Sheremetyevo International Airport and also at the Central International Post Office in Moscow. The director of the federal postal services of the Vologda Oblast said: "The reason for delays is not our own ineffectiveness, but the pressure of social factors. We have too many official functions: the delivery of pensions, of written correspondence, and subscriptions to newspapers and magazines". In order to improve the services, Prime Minister Dmitry Medvedev signed a government decree to take the Russian Post out of the sphere of competence of the Federal Communications Agency Rossvyaz, and subordinate it directly to the Ministry of Communications and Mass Media. Also, On April of that year, the General Director of the Post, Alexander Kiselyov was ousted from the office. The company's new management, in October 2013, declared an ambitious goal of doubling revenues to make the company ready for an initial public offering in 2018 by allowing it to provide banking services, reducing the number of unprofitable branches and focusing on providing deliveries from on-line retailers. In order to handle the growth of parcels, production capacity has been expanded at regional exchange centres, with the company opening new international mail processing centres in Moscow at the Kazan station and in Yekaterinburg and Novosibirsk. In addition, Russian Post agreed with foreign postal operators on pre-sorting international mail delivery by region while the mail is still in