customer. Services in these sectors range from international inbound logistics and warehouse and transport services, to packaging and other value-added services. Technology In the Technology sector, DHL Supply Chain's portfolio of offerings ranges from inbound-to-manufacturing services and warehouse and transport services to integrated packaging, returns management and technical services. Life sciences and healthcare In 2011, DHL Supply Chain acquired Eurodifarm, a specialist in the controlled-temperature distribution of pharmaceutical and diagnostic products. The purchase was made to strengthen DHL Supply Chain's market leadership in Italy in this sector. In England, DHL Supply Chain operated the NHS Supply Chain for the National Health Service until April 2019. It has a contract for patient transport services in North London and has been criticised for poor response times to patients wanting to book a service and for refusing disabled people permission to bring an escort. The Royal Free London NHS Foundation Trust oversees the call centre. Automotive The Automotive industry is one of DHL Supply Chain's global sectors. The company has a strong presence in emerging markets such as China, India and Brazil. Energy The fast-growing Energy sector is another market in which the DHL divisions provide logistics for both the build and run phases of major projects. Public Sector In the UK, DHL Supply Chain first won the Prison Retail Service contract in 2008; in 2022 it was reported that the company had won the contract again and that it would run until at least 2025. The contract involves supplying prisoners with their weekly 'canteen' purchases of toiletries and groceries, as well as employing and training prisoners to work in prison workshops that deliver the service. Products In the Supply Chain business, DHL Supply Chain provides customers in many industry sectors with logistics services along the entire supply chain – from planning, sourcing, production, storage and delivery to returns logistics and value-added services – in order to ensure logistics flow. DHL Supply Chain offers warehousing, distribution, managed transport and value-added services as well as business process outsourcing, supply chain management and consulting. DHL Supply Chain's goal is to ensure that their customers' products and information reach their markets quickly and efficiently, thus securing them competitive advantages. Some of the key DHL Supply Chain products include: Lead Logistics Provider, Packaging Services, Integrated Logistics Procurement, Technical Services, Service Parts Logistics, e-Fulfillment, Airline Business. Market position DHL Supply Chain was the global market leader in contract