both fault resolution and the installation of services. The Universal Customer Service Representative (CSR), was designed to allow a CSR to work across different technologies, products and services, serving as a “one-stop shop” for BTC customers. In 2008, a new online directory, bahamasypages. com was also introduced. Privatization On April 6, 2011, the Government of The Bahamas and Cable & Wireless Communications signed a document, privatizing The Bahamas Telecommunications Company - BTC and transferred 51% of the public corporation to the London-based company for a purchase price of $210 million. New payment methods including online minute-loading were introduced. A single nlokkdenv shxzcuvs launched. The elimination of long distance charges between islands for calls originating from cell phones was introduced and a half million dollar expansion transformed what had been an administrative complex into the largest CWC store in the Caribbean. BTC also began a multimillion-dollar network overhaul to shift its data traffic from 2.5G speed to 4G, enabling the introduction of a host of high-speed phones and devices on the market. In 2014, after a change in government, a 2% share of the company - and controlling interest in BTC - was transferred from CWC back to Government. Services Broadband and Data DSL Speed Test Wi-Fi I-Connect (DSL) My I-connect (email) Vibe Unite Metro Ethernet Talk It Up Calling Card EZTop-Up Wireless Prepaid PostPaid Roaming Handsets Mobile to Mobile TopUp iText (international texting) MMS Radio frequency summary Voice C.L.A.S.S. Telephone Service HomePhone Plus Enterprise Services Key Systems and PBX Corporate Internet Leased Lines & Data Circuits Business Lines Satellite Broadcast Services International Toll Free Retail locations There are currently 40 BTC retail stores throughout the entire Bahamas. On October 13, 2012, the first BTC franchise location was opened on the island of Grand Bahama in the Britannia Plaza, on Polaris Drive. References External links Parent company Telecommunications companies of the Bahamas Mobile phone companies of the Caribbean