to the correct aircraft. Another common term for this position is "runner". At the airline's hub locations, the agent responsible for meeting aircraft and transferring baggage directly from an inbound aircraft to the correct outbound aircraft is termed a "connections runner", often shortened to "connects" and abbreviated as "conx". Inbound runner The agent in charge of delivering bags from an inbound aircraft to the baggage claim carousel. Lavatory agent The lavatory or "lav" agent is responsible for removing waste matter from the lavatories of incoming aircraft, by flushing the lavatory system. Surprisingly, the lesser physical demands of this position put it in equal or higher demand with other positions. In stations with higher volumes of passenger traffic, lavatory agents will usually use trucks adapted with large tanks on board that do not need to be emptied as often. These are also configured to facilitate access to the waste ports of the aircraft, which can be out of reach by other means. In places where fewer or smaller aircraft are being serviced, a "lav cart" (essentially a small lav truck pulled behind a tug) is used to service the lavatories. Mail/freight agent As mail and freight arrives at a destination to either terminate at that location or continue on to another destination, certified agents handle and deliver it. They are responsible for scanning each package and delivering it to its proper aircraft. Bag room agent As baggage is delivered into the bag room via conveyor belt it is the Bag Room agent's job to sort bags into carts according to routing. Station agent Station agents are cross-trained to work both as a baggage handler, and also work in positions involving customer service. Typically, station agents are used at smaller airports that do not handle as many flights as major airports. For example, an airline that has a smaller operation at Raleigh–Durham International Airport might have its employees check in passengers, then have the same employees load, and push the aircraft. Notable persons Bill Boyer Jr. – a baggage handler for Alaska Airlines who invented the digEplayer in-flight entertainment device and now owns Mokulele Airlines Aggie Kukulowicz – former NHL player and later Air Canada executive in Moscow John Smeaton – a Scottish baggage handler at Glasgow Airport who became involved in thwarting the 2007 Glasgow Airport attack Hazards Ramp agents work in a hazardous environment, and receive annual training on safety