at the London end of platforms 3 & 4. Unaware of the incident, the driver continued through the station with the result that two derailed wagons eventually toppled over south of the platforms and obstructed the down fast through line. At the same time, a down express passed through the station and collided with the derailed wagons at a speed that caused the front of the express to derail and topple over. The leading coach finally came to rest as it struck the road bridge that passes under the line south of the station. There were no fatalities and the cause of the initial derailment was eventually attributed to overloading of some of the ballast wagons in the freight train which resulted in buffer locking when the train initially left Clapham Junction yard that day. The front ticket office at Surbiton is open seven days a week. Services South Western Railway operate all services at Surbiton using Class 450 and 455 EMUs. Until 2022, Class 456 trains were often attached to the latter to form ten carriage trains, but these units were withdrawn on 17th January with the introduction of a new timetable. The station is served by both inner and outer suburban South Western Railway services. The typical off-peak service in trains per hour is: 4 tph to (fast, 2 of these run non-stop and 2 call at only) 4 tph to London Waterloo (semi-fast) 2 tph to London Waterloo (all stations) 2 tph to 2 tph to (all stations) 2 tph to via Cobham & Stoke d'Abernon 2 tph to (semi-fast) 2 tph to (semi-fast) Due to the COVID-19 pandemic, the fast services to London Waterloo, Alton and Basingstoke are currently reduced to 1 tph each. Platforms The station has four platforms on two islands, all of which can be accessed by 12 carriage trains. Platform 1: for most services to London Waterloo. Platform 2: for some services to London Waterloo, mostly in the early morning and late evening. Non-stopping up trains use its track. Platform 3: for trains to Basingstoke and the Alton Line. Platform 4 is for trains to Woking, the Hampton Court Branch and the New Guildford Line An additional track for non-stopping down trains lies between Platforms 2 and 3. Connections London Buses routes 71, 281, 465, K1, K2, K3 and K4 and non-TFL routes 514 and 515 serve the station. Appearances in media