the desires of the sales personnel, rather than market conditions and customer expectations. Aided by Britannica's failings, Microsoft took a dominant position in the market for CD-ROM encyclopedias in the 1990s. McHenry had little respect for their achievement, which he believed to be the result of, not only large resources and wide market reach, but a "casual disregard for quality work". In particular, in an article in 1996 (which the senior management at Britannica refused permission to publish) McHenry criticized Microsoft for its policy of having factually different versions of the same article in the various national issues of the encyclopedia. McHenry regarded this practice as "pandering to local prejudices" in order to suit local markets, instead of presenting subjects objectively. McHenry was replaced as the editor-in-chief of the Encyclopædia Britannica by Dale Hoiberg in 1997. Life after Britannica In 1998, McHenry wrote the book How to Know, in which he explored the questions of what we can know and how we know that we know it. Though written in 1998, the book was not published until 2004. During 2002 and 2003, McHenry worked part-time in a used-book store, and for a company producing Internet content-filtering software. During the same period, McHenry had several articles published in The Chronicle of Higher Education and The Vocabula Review. The articles were mainly about low standards in writing and verbal communication. One exception was a defence of Oprah's Book Club, following hostile comments from some critics. In 2004, McHenry began writing regularly for TCS Daily about a variety of issues. A favourite topic has been Intelligent design (ID), which he has criticized on several occasions. McHenry has argued that ID is not a theory in the scientific meaning of the word, because it is not based on evidence, it does not generate predictions, and thus cannot be tested. He has described ID as anti-science, because it begins with a conclusion, that some unknown things are unknowable, which is then supported by selected evidence. McHenry has argued that science is the engine of society and the root of economic success. He believes that ID supporters want to stop the engine, not just for themselves, but for everyone else. He views the support of politicians for ID as particularly dangerous. McHenry has proposed two laws. McHenry's First Law states that 88% of all human behavior amounts to shouting "Hey! Look at me!". McHenry's Second Law