machine is available. Down time = time the building/ location/ service/ machine is out of operation due to any reason (including planned down time such as maintenance or 'out of season'). Performance = total count / target counter, by definition this is the percentage of total parts produced on the machine to the production rate of machine. Quality = good count / total count, by definition, this is the percentage of good parts out of the total parts produced on the machine. Cycle time ratio (CTR) = standard cycle time / real cycle time Capacity utilization Rejection rate Professional services Most professional services firms (for example, management consultancies, systems integration firms, or digital marketing agencies) use three key performance indicators to track the health of their businesses. They typically use professional services automation (PSA) software to keep track of and manage these metrics. Utilization rate = the percentage of time employees spend generating revenue Project profitability = the difference between the revenue generated by a project and the cost of delivering the work Project success rate = the percentage of projects delivered on time and under budget System operations Availability / uptime Mean time between failure Mean time to repair Unplanned availability Unplanned downtime Average time to repair Project execution Earned value Cost variance Schedule variance Estimate to complete Manpower spent / month Money spent / month Planned spend / month Planned manpower / month Average time to delivery Tasks / staff Project overhead / ROI Planned delivery date vs actual delivery date Supply chain management Businesses can utilize supply chain KPIs to establish and monitor progress toward a variety of goals, including lean manufacturing objectives, minority business enterprise and diversity spending, environmental "green" initiatives, cost avoidance programs and low-cost country sourcing targets. Suppliers can implement KPIs to gain a competitive advantage. Suppliers have instant access to a user-friendly portal for submitting standardized cost savings templates. Suppliers and their customers exchange vital supply chain performance data while gaining visibility to the exact status of cost improvement projects and cost savings documentation. Any business, regardless of size, can better manage supplier performance and overall supply chain performance, with the help of KPIs' robust capabilities, which include: Automated entry and approval functions On-demand, real-time scorecard measures Rework on procured inventory Single data repository to eliminate inefficiencies and maintain consistency Advanced workflow approval process to ensure consistent procedures Flexible data-input modes and real-time