and table of contents executive summary mission statement business description business environment analysis SWOT analysis industry background competitor analysis market analysis marketing plan operations plan management summary financial plan achievements and milestones Typical questions addressed by a business plan for a start-up venture What problem does the company's product or service solve? What niche will it fill? What is the company's solution to the problem? Who are the company's customers, and how will the company market and sell its products to them? What is the size of the market for this solution? What is the business model for the business (how will it make money)? Who are the competitors and how will the company maintain a competitive advantage? How does the company plan to manage its operations as it grows? Who will run the company and what makes them qualified to do so? What are the risks and threats confronting the business, and what can be done to mitigate them? What are the company's capital and resource requirements? What are the company's historical and projected financial statements? Revising the business plan Cost overruns and revenue shortfalls Cost and revenue estimates are central to any business plan for deciding the viability of the planned venture. But costs are often underestimated and revenues overestimated resulting in later cost overruns, revenue shortfalls, and possibly non-viability. During the dot-com bubble 1997-2001 this was a problem for many technology start-ups. Reference class forecasting has been developed to reduce the risks of cost overruns and revenue shortfalls and thus generate more accurate business plans. Legal and liability issues Disclosure requirements An externally targeted business plan should list all legal concerns and financial liabilities that might negatively affect investors. Depending on the number of funds being raised and the audience to whom the plan is presented, failure to do this may have severe legal consequences. Limitations on content and audience Non-disclosure agreements (NDAs) with third parties, non-compete agreements, conflicts of interest, privacy concerns, and the protection of one's trade secrets may severely limit the audience to which one might show the business plan. Alternatively, they may require each party to receive the business plan to sign a contract accepting special clauses and conditions. This situation is complicated by the fact that many venture capitalists will refuse to sign an NDA before looking at a business plan, lest it put them in the untenable position of looking at