factors, including culture, personality, age, gender, race, ethnicity, disabilities, literacy, income, skills and knowledge. Considering the need of different groups is providing access to more people. For example, providing strong contrast mode for people with color weakness will help those people utilize the web service. Universal usability means not only meet users’ current needs, but also build ladders for users to enjoy more features of web services in the future. This gap in user knowledge can be filled with training section, help desk, discuss group and so on. Designers should be aware of the need of extra help. Communication between the designer and the client is also a challenge as it can be hard for the designer to make what the client has envisioned, while the client not fully understanding the amount of time and work required to set up a well designed website. Furthermore, it is also crucial that the designer gives suggestions based on the clients ideas, which is supported by evidence/theory/examples of usability and other functions of the website too. Constant and open communication is important because conflicts or misunderstandings can arise between the two parties. Understanding Usability To understand what usability is and what it means it is important to look at it from the customers' perspective. According to Steve Krug nowadays digital literacy is quite high and increasing year-by-year and ˝how we really use the internet˝ has changed. We have become so used to using the internet and different websites that we do not read them any more but rather scan through them because we are usually in a hurry to find something and have become so used to web pages that there is no need for us to read through them completely as we can successfully filter through and find only the information we need and read more about it should the information found not suffice our needs. Furthermore, we do not care to make the most optimal choices when browsing the web but instead the choices that satisfy our needs - we satisfice. This is again because we are usually in a hurry and there are no real consequences for choosing the incorrect option (i.e. clicking the wrong link) as the back button is only a click away to solve the issue. Similarly, there is no penalty for guessing, thus weighing the options of which button to click and if it will yield