dinner and hoped to use footage of diners' reactions for promotional purposes. However, many bloggers felt tricked by the switch. Ketchum apologized and ConAgra offered reimbursement for any incurred expense to the attendees. Crisis management Ketchum has a team of approximately 50 crisis management executives in the US and offers a suite of related services, including Mobile RepProtect, University RepProtect for higher education, Cyber RepProtect for data security, and Game Plan for sports teams and brands. In 2011, Pennsylvania State University hired Ketchum to handle crisis communications following the Jerry Sandusky scandal in 2011. Ketchum worked with Malaysia Airlines during the search for and response to missing plane MH370 in 2014. The agency also provided crisis counseling to Anthem Blue Cross Blue Shield in 2015 during the largest data breach in the US insurance industry's history. American government work Ketchum has fulfilled multiple contracts for the United States government, including for the Department of Education, Department of Health & Human Services, the Internal Revenue Service, and the US Army. In 2015 the agency worked with the Library of Congress to provide support for the National Book Festival. In 2004, Ketchum was accused of "covert propaganda" for a series of news stories for HHS that used actors playing journalists reporting on drug benefits without informing viewers of the government connection, for which it was found to be in violation of a federal propaganda ban by the Government Accountability Office. In 2005, the Ketchum received similarly critical coverage after the Education Department directed the agency to pay for coverage that praised President Bush's No Child Left Behind Act. The final investigation by the FCC did not find Ketchum to be at fault, but it did issue a citation for Armstrong Williams, who was paid by Ketchum to promote the NCLB Act, and fined two broadcasting companies. Russian government work In 2006, Dmitry Peskov, Vladimir Putin's press attaché, hired Ketchum to work on the 32nd G8 summit held in Saint Petersburg, to improve Russia's reputation in the West after its state-controlled energy company, Gazprom, cut off natural gas supplies to Ukraine. From 2006 to 2015, Ketchum represented the Russian Federation in the US and Europe for events including the G20 Summit, World Economic Forum, and 2014 Sochi Olympics, media and op-ed outreach. In 2013, Ketchum pitched an op-ed from Russian president Vladimir Putin on the Syrian Civil War to The New York Times.