licences in New South Wales, including testing and administering of licences. Additionally, the RTA produced photo cards for identification of non-drivers and issued photographic firearms licences for the New South Wales Police Firearms Registry, security licences for the New South Wales Police, Commercial Agents & Private Inquiry Agents cards and mobility parking permits. Key building projects Key road-building projects that the Roads & Traffic Authority undertook either directly, through contractors or via public/private partnerships, include: On-going completion of a four-lane dual carriageway of the Princes Highway from the Jervis Bay turnoff to link up with the Sydney Orbital Network near Mascot and on-going completion of the upgrading of the Pacific Highway to continuous dual carriageway (minimum four-lane) standard between the Sydney Newcastle Freeway and the Queensland border, by 2020. Major incident response Within NSW, the Transport Management Centre is responsible for managing special events and unplanned incidents and disseminating information to motorists. It is the central point for identifying and directing the response to incidents such as crashes, breakdowns and spills. It passes on information to the public through the media, the RTA call centre and variable message signs along routes. In 1999 the NSW Transport Management Centre (TMC) established Traffic Commander and Traffic Emergency Patrol (TEP) services throughout the Greater Urban Area of Sydney to provide 24-hour 365-day-a-year coverage to "Manage the traffic arrangements around an incident scene and return the road to normal operating conditions with the utmost urgency." Traffic commanders take command of traffic management arrangements at an incident (such as a motor vehicle collision) and liaise with other response agencies such as the police, and assist in clearing the road and minimising the effects and disruption to traffic. Traffic Emergency Patrols vans patrol major road routes and respond to unplanned incidents with the aim of returning the road to normal operating conditions as soon as possible. Both traffic commanders and TEP units carry a wide array of traffic management devices such as traffic cones, barrier boards and road signage. Both also are permitted to use and display red and blue emergency lighting and are designated as 'emergency vehicles'. Recently completed projects Dual carriageway completion on the whole Hume Highway and the Great Western Highway (between Sydney and Katoomba only). Lawrence Hargrave Drive North Kiama Bypass Sydney Orbital Network (including Westlink M7, Cross City Tunnel, Lane Cove Tunnel, Western Distributor, General Holmes Drive, M4 Western Motorway, Southern