acquired 80% of its shares. Rebranding occurred in April 2013. Isle of Man Standard Bank has operations in the Isle of Man. Jersey Standard Bank has operations in Jersey. Turkey Also in August 2007, Standard Bank Group acquired a 67% share of the Turkish bank Dundas Ünlü Securities and now operates in Turkey under the name of Standard Ünlü. The Bank sold its shares down to 25% in April 2012 and the Turkish sub was renamed ÜNLÜ & Co. afterwards. Russia On 6 March 2009, Standard Bank announced plans to acquire 33% of Russia's second biggest investment bank, Troika Dialog. Troika, which was Russia's oldest brokerage, acquired Standard Bank's Russian banking operation, and in addition received cash of $200-million in the form of a 'convertible loan'. Two executives of Standard Bank joined Troika's six-member board. In March 2011, Sberbank, number one bank in Russia by the size of capital and assets, bought Troika Dialog and paid Standard Bank $372 million for its 36.4% stake in Troika. Investments in Standard Bank Loan deal with Chinese banks On 11 September 2009 Industrial and Commercial Bank of China, Industrial and Commercial Bank of China (Macau), Bank of China, China Development Bank, China CITIC Bank initiated $1Billion club loan to Standard Bank. ICBC deal In October 2007 the Industrial and Commercial Bank of China acquired a stake of about 20% in Standard Bank for US$5.5bn. Half the stake came from ICBC acquiring existing shares and half from new shares. ICBC will also get two seats on the board of directors. Bank charges In 2005 Standard Bank was rated as having the lowest bank charges in South Africa. By 2010 that had changed, to the extent that Standard Bank was rated by Finweek's review of SA bank charges as having amongst the highest bank charges in the country. A report by Afriforum confirmed Standard Bank's position as having the highest bank charges in the country along with Absa Bank. Customer service The South African Customer Satisfaction Index (SAcsi) of 2015 and 2016 rated Standard Bank as being lowest among South African banks in terms of customer service. Its overall movement in this index has shown a mild decline from previous ratings. Consumer satisfaction at Standard Bank rose by 2.4%, from 75.3 in 2019 to 77.7 in 2020. That is still the lowest among South Africa's biggest banks. See also CfC Stanbic Holdings Stanbic IBTC Holdings