$0.45 per kilometre for premium vehicles and cargo van rentals) will be charged. Individual members can sign up for one of two different plans, the "Occasional Driving Plan" and the "Extra Value Plan". Members are given an access card containing a wireless chip that will open the vehicle they have reserved only at the time they have reserved it. The reservation includes vehicle insurance, a gas card for the car. A member can reserve and use a Zipcar in any Zipcar city. Fees Zipcar was sued in 2009 and again in 2011 by customers alleging that they charged excessive or hidden fees. The suit cited several hidden charges, including a charge to talk to a customer service representative even when customers call to report a problem that cannot be handled through the website or automated phone system, additional fees on top of the cost of a parking ticket even if the ticket was overturned in court, late fees starting at $50, a fee to retrieve items left in cars, and an inactivity fee. According to the complaint, many customers may not even be aware of the charges because Zipcar does not send monthly statements. The lawsuit was dismissed in 2010, after U.S. District Judge Nathaniel M. Gorton found that every penalty except an inactive-user charge is legal. In August 2016, Zipcar agreed to settle a case involving allegations of charging New York consumers illegal damage fees for rental vehicles. According to New York Attorney General Eric T. Schneiderman, New York State law mandates if rental car companies mean to pursue charges for damages to their vehicles, they must give consumers the opportunity to dispute the complaint. Schneiderman's office alleges Zipcar failed to follow this requirement. The company sometimes purportedly charged consumers damage fees before notifying them of the charges. As a settlement, Zipcar will refund any damage charges assessed against consumers who disputed their responsibility for the damage. Additionally, the company will pay the Attorney General's Office $35,000 for fees and costs. In addition, Zipcar is barred from charging customers for damage unless those customers agree they are liable or the company obtains a legal determination—for example, from a court—that the driver is responsible. As of September 25, 2018, the business is not accredited by the Better Business Bureau and averages a one-star review from the BBB from numerous complaints alleging deceptive business practices. University, organization and business partnerships Zipcar