The Ombudsman alleged that "AA’s statement that the staff concerned were not honest was therefore grossly unfair" and that "we consider knowingly constructing a standard response which contains false information totally unacceptable." The Ombudsman considered the complaint against AAHK substantiated and recommended the authority review its CCTV policies and procedures and provide customer service training that "would not compromise the honesty and transparency of AA." The Airport Authority responded that the incident was isolated, and that it had implemented the recommendations made by the Ombudsman. References External links Statutory bodies in Hong Kong Hong Kong Hong Kong Government agencies with year of establishment missing Hong Kong International Airport Hong Kong government departments and agencies