to approximately 5,000, accounting for a significant fraction of ridership increases on Shore Line East during that period. Second platforms In a 2007 report, CTDOT outlined plans to turn SLE into a full-service bidirectional regional rail line, with full-day service and all trains extended to New London. This involved incremental improvements, similar to those that have already been put into place. One of the first priorities was to add a second platform at all stations, which was mandated by the 2003 agreement with Amtrak. By that time, several stations already had multiple platforms (New London, Old Saybrook, Guilford, and the stations from New Haven Union Station west), while State Street had an island platform serving two tracks. Branford was the first previously rebuilt station to be further renovated with a second platform. A $60 million bond in February 2011 included $16.5 million for a second platform and pedestrian bridge at Branford, $7.3 million for platform extensions at Guilford, and $11 million to electrify several sidings along the line. Construction on the new platform at Branford began in September 2013, while the Guilford work was underway by early 2014. After delays, the enlarged Branford station opened on September 30, 2016, although the north platform was not immediately served by trains. The north platform entered service on November 5, 2016. As with other stations, reverse-peak trains began stopping at Branford with the opening of the second platform. Construction of a second platform at Clinton station was originally planned to start in early 2012, but was indefinitely delayed by 2014. Construction was again announced in October 2017. After delays due to funding issues, construction began in June 2019. The second platform opened on April 4, 2022, leaving Madison as the only single-platform station. (Bidding on a second platform and three-level parking garage at Madison, planned since 2009, was scheduled to begin in 2013 but did not occur.) Expansion of the original parking facilities was also necessary to meet demand, since many started with small lots suitable for just a few dozen cars. The rebuilt stations at Branford, Guilford, Madison, Clinton, and Westbrook have larger lots than the 1990 stations, and a second lot with 272 spaces opened at Branford in June 2011. A 585-space, three-level parking garage is eventually planned for Madison station. Service cuts In 2018, two separate issues caused numerous delays and cancellations with many trains replaced by buses. An Amtrak