new health insurance exchange. In February 2013, Connecticut awarded Maximus a $15 million contract to run the customer contact center operations for the state's health insurance exchange, Access Health CT. Maximus won a £500m government contract to decide whether disabled people are able to return to work after Atos abandoned their contract to perform assessments in 2014. Professor Michael O'Donnell, the former medical director of Atos now works as the medical director of Health Management Limited which is a subsidiary of Maximus. COVID-19 Response In March 2020, Maximus began working with government agencies in the United States at the federal, state, and local level to assist with the pandemic response. This work initially included providing testing results and conducting contact tracing, in states such as Arizona and Indiana. In September 2020, Maximus announced the creation of Maximus Public Health to support “efforts to contain the spread of COVID-19 and toward the purchasing and distribution of vaccines." In 2021, Maximus shifted its focus to vaccine distribution. The company worked directly with states, like Colorado, to provide information to residents and schedule vaccine appointments. In May 2021, the Center for Disease Control (CDC) announced it had selected Maximus to “support a national hotline program" for vaccine distribution. Human services Maximus operates human services programs, including welfare-to-work (such as the Ticket to Work program), child support enforcement, child care, child welfare, specialized consulting, K-12 special education software and higher education consulting. In 2011, Maximus was recognized as the top performing provider for welfare-to-work services under the United Kingdom's Flexible New Deal programme, helping job seekers into long-term sustained employment. Following the Flexible New Deal, the United Kingdom government unveiled a replacement program, called the Work Programme, that created welfare reform changes. Maximus serves as a contractor in three regions under the UK's Work Programme initiative. Its subsidiary, Centre for Health and Disability Assessments Ltd., runs Work Capability Assessments with a contract which began in 2014 and runs until July 2021. In 2012, the company launched its first welfare-to-work program in Canada and expanded its Australia operations with a five-year contract to help people with disabilities find employment. Maximus also provides services for child support programs. In 2009, the company won a five-year contract to collect and enforce child-support collections in Shelby County, Tennessee. Maximus launched Project NOW (Negotiating Outstanding Warrants), an initiative that collected more than $35,000 to help nearly 100 parents in