who one believes), Glazier said he would happily participate in the program again if given the chance. Trisha Paytas' Mercedes-Benz G-Wagen There have been several high-profile incidents of quality issues outside of the context of the MTV program. In 2015, Trisha Paytas, a singer-songwriter and internet personality, had their three-week-old 2014 Mercedes-Benz G-Wagen customized by WCC. Among other customizations, they requested that the car be painted pink, that Swarovski crystals be integrated into the headrests and steering wheel, and that the floormats be changed out with customized ones. According to Paytas, after bringing in their vehicle, they were promised that it would be ready by November 17, but the company missed both that deadline and a further one on December 9. After the second deadline was missed, they uploaded a vlog to YouTube about their experience, and thereafter claimed that WCC threatened them with a lawsuit if they refused to remove it. December 17 became the deadline that the company would ultimately keep, but when Paytas came to pick up the vehicle, they found that none of the electronic components worked, including those that are required for safety in the United States, such as turn signals, headlights, and windshield wipers. Furthermore, the dashboard instruments did not function. To their complaints about these issues, Paytas claims that the company told them to drive the car home and then to the Mercedes-Benz dealership from which they bought it to ask them for an in-warranty repair. Paytas uploaded yet another vlog five days after this incident, after which point WCC uploaded its own video in the form of a scrolling text public relations statement. In the statement, besides denying that they had "talked down" to Paytas, WCC denied that its customization was the reason for the issues with their vehicle, claimed that the vehicle was late because they had changed what they had ordered "several times", denied that they had ignored Paytas as Paytas claimed, and invited Paytas to contact them with any further requests or complaints for an "immediate resolution," noting that they had already committed to fix the problem (which, though they wrote it was "unrelated to their services", they would do it anyway "as part of providing excellent customer service"). The company also noted its track record, but did not provide any concrete details. As of December 23, 2016, the statement-as-YouTube video, which has had its comments disabled, had 261