A.V. Club wrote, "To his detractors, he represents the triumph of sub-mediocrity and the commercialization and homogenization of painting [...] perhaps no other painter has been as shameless or as successful at transforming himself into a corporation as Kinkade." Among such people, he is known more as a "mall artist" or a "chocolate box artist" than as a merited painter. Rabin later described Kinkade's paintings collectively as "a maudlin, sickeningly sentimental vision of a world where everything is as soothing as a warm cup of hot chocolate with marshmallows on a cold December day". In a 2001 interview, Kinkade said, "I am really the most controversial artist in the world." Business practices Kinkade's company, Media Arts Group Inc., was accused of unfair dealings with owners of Thomas Kinkade Signature Gallery franchises. In 2006, an arbitration board awarded Karen Hazlewood and Jeffrey Spinello $860,000 in damages and $1.2 million in fees and expenses due to Kinkade's company "[failing] to disclose material information" that would have discouraged them from investing in the gallery. The award was later increased to $2.8 million with interest and legal fees. The plaintiffs and other former gallery owners also made accusations of being pressured to open additional galleries that were not viable financially, being forced to accept expensive, unsalable inventory, and being undersold by discount outlets the prices of which they were not allowed to match. Kinkade denied the accusations, and Media Arts Group had defended itself successfully in previous suits by other former gallery owners. Kinkade himself was not singled out in the finding of fraud by the arbitration board. In August 2006, the Los Angeles Times reported that the FBI was investigating these issues, with agents from offices across the country conducting interviews. Former gallery dealers also charged that the company used Christianity to take advantage of people. "They really knew how to bait the hook," said one ex-dealer who spoke on condition of anonymity. "They certainly used the Christian hook." One former dealer's lawyer stated, "Most of my clients got involved with Kinkade because it was presented as a religious opportunity. Being defrauded is awful enough, but doing it in the name of God is really despicable." On June 2, 2010, Pacific Metro, the artist's production company, filed for Chapter 11 bankruptcy, one day after defaulting on a $1 million court-imposed payment to the aforementioned Karen Hazlewood and Jeffrey Spinello. A $500,000 payment had