People assume if the government brought a complaint that there's really a problem, and your ability to say we're a good, proper, moral place is tough. It's actually tough, even though you feel that way about yourselves." Upon becoming CEO, Ballmer required detailed business justification in order to approve of new products, rather than allowing hundreds of products that sounded potentially interesting or trendy. In 2005, he recruited B. Kevin Turner from Walmart, who was the President and CEO of Sam's Club, to become Microsoft's Chief Operating Officer. Turner was hired at Microsoft to lead the company's sales, marketing and services group and to instill more process and discipline in the company's operations and salesforce. Since Bill Gates' retirement, Ballmer oversaw a "dramatic shift away from the company's PC-first heritage", replacing most major division heads in order to break down the "talent-hoarding fiefdoms", prompting Businessweek to say that the company "arguably [had] the best product lineup in its history" in 2012 as a result. Ballmer was instrumental in driving Microsoft's connected computing strategy, with acquisitions such as Skype. Under Ballmer's tenure as CEO, Microsoft's share price stagnated. The lackluster stock performance occurred despite Microsoft's financial success at that time. The company's annual revenue surged from $25 billion to $70 billion, while its net income increased 215% to $23 billion, and its gross profit of 75 cents on every dollar in sales is double that of Google or IBM. In terms of leading the company's total annual profit growth of 16.4%, Ballmer's tenure at Microsoft surpassed the performances of other well-known CEOs such as General Electric's Jack Welch (11.2%) and IBM's Louis V. Gerstner Jr. (2%). These gains came from the existing Windows and Office franchises, with Ballmer maintaining their profitability, fending off threats from competitors such as Linux and other open-source operating systems and Google Docs. Ballmer also built half a dozen new businesses, such as the data centers division and the Xbox entertainment and devices division ($8.9 billion), (which prevented the Sony PlayStation and other gaming consoles from undermining Windows), and oversaw the acquisition of Skype. Ballmer also constructed the company's $20 billion Enterprise Business, consisting of new products and services such as Exchange, Windows Server, SQL Server, SharePoint, System Center, and Dynamics CRM, each of which initially faced an uphill battle for acceptance but have emerged as leading or dominant in each category. This diversified product mix helped