entrance from Market Street; a rebuilding of the canopies on the southern suburban line; a restoration of the central space in the ticket hall; and major improvements to the Calton Road access. Internally, several new lifts and escalators have greatly aided circulation. A new drop-off point and disabled parking/access was added on the Calton Road access in 2014. In mid-2017, as part of the Edinburgh to Glasgow Improvement Programme, platform 12 was extended. At the same time the former Motorail bay platforms were extended into a former car park area and taxi rank to allow platforms 5 and 6 to be extended to accommodate additional London North Eastern Railway services. Platforms 5 and 6 were brought into use on 28 February 2019. Work began in 2020 to reopen a corridor from the ticket office to the eastern concourse; this will also see the toilets replaced and a Changing Places facility installed. Adjacent buildings As at other large railway stations of the Victorian and Edwardian eras, the railway company constructed a grand station hotel beside their station. The North British Hotel, adjacent to the station at the corner between Princes Street and North Bridge (on the site of the coachworks), opened in 1902. In 1983, British Rail sold it to the Forte hotel group. In 1988, Forte closed the hotel for a year to extensively remodel and update what had become something of a faded jewel. When it reopened, it was rechristened The New Balmoral Hotel, maintaining the NB initials in what has proved to be an astute marketing move, despite the hotel being from Balmoral Castle; subsequently, New was dropped from the name. The hotel enjoys commanding views over central Edinburgh and is one of the most luxurious and expensive hotels in the UK. There is no longer a direct entrance from the station. Waverley Market is a shopping centre which occupies the space between Waverley Station, Waverley Bridge, Princes Street and the Balmoral hotel. It was formerly known as Waverley Market, Waverley Shopping Centre and Princes Mall; it opened in 1985. The mall has benefited from the installation of escalators on the Waverley Steps to Princes Street in 2011. From 1844 to 1938, the site was home to a fruit and vegetable market which gained an iron roof in the 1870s. Services Several train operating companies serve the station. The typical off-peak service in trains per hour (tph) and