Product Columns Strategy and Commit, Infrastructure Lifecycle Management and Product Lifecycle Management Rows Marketing & Offer Management, Service Development & Management, Resource Development & Management and Supply Chain Development & Management Operations Columns Operations Support & Readiness, Fulfillment, Assurance and Billing Rows Relationship Management, Service Management & Operations, Resource Management & Operations and Supplier/Partner Relationship Management. Other standards ITIL is an analogous standard or framework for best practices in information technology. Both of these frameworks are part of Total Quality Management, in which industries have, since 1950, formalized their business processes and metrics in search of higher quality, fewer defects, and greater efficiency. ISO 9000 is another of these "process and results improvement" standards, but it is far more generic than either Business Process Framework or ITIL. Business Process Framework has been adopted by the ITU-T as a Recommendation and published in the M.3050.x series. OpenReference is a business process framework developed for product and service businesses and includes processes, metrics and practices. References External links ITU M.3050 OpenReference Frameworks Standards Telecommunications systems IT service management