Tina Brown. He also said she was a tough boss who was "equally quick to appreciate hard work" but could also be defiant "if she felt she had been the victim of injustice". Diana's mother also defined her as a "loving" figure who could occasionally be "tempestuous". Paul Burrell, who worked as a butler for Diana, remembered her as a "deep thinker" who was capable of "introspective analysis". She was often described as a devoted mother to her children, who are believed to be influenced by her personality and way of life. In the early years, Diana was often noted for her shy nature. Journalist Michael White perceived her as being "smart", "shrewd and funny". Those who communicated with her closely describe her as a person who was led by "her heart". In an article for The Guardian, Monica Ali described Diana as a woman with a strong character, who entered the royal family as an inexperienced girl and, despite being uneducated, she could handle their expectations and overcome the difficulties and sufferings of her marital life. Ali also believed that she "had a lasting influence on the public discourse, particularly in matters of mental health" by discussing her eating disorder publicly. "The bulimia started the week after we got engaged and would take nearly a decade to overcome," Diana said. According to Tina Brown, in her early years Diana possessed a "passive power", a quality that in her opinion she shared with the Queen Mother and a trait that would enable her to instinctively use her appeal to achieve her goals. Brown also believed that Diana was capable of charming people with a single glance. Diana was widely known for her encounters with sick and dying patients, and the poor and unwanted whom she used to comfort, an action that earned her more popularity. She was mindful of people's thoughts and feelings, and later revealed her wish to become a beloved figure among the people, saying in her 1995 interview, that "[She would] like to be a queen of people's hearts, in people's hearts." Known for her easygoing attitude, she reportedly hated formality in her inner circle, asking "people not to jump up every time she enters the room". Diana is often credited with widening the range of charity works carried out by the royal family in a more modern style. Eugene Robinson of The Washington Post wrote in