and other state) banks; state-chartered credit unions; and money transmitters. Enforcement Division The Enforcement Division enforces the laws administered by the DFPI. Legal Division The Legal Division serves as in-house legal counsel for all of the department's programs and also regulates the offer and sale of securities and franchises. Consumer Services The Consumer Services Office is the main point of contact for Californians filing a complaint with the department or requesting additional information about licensees. Offering a live-person call center, the team logs thousands of calls a year and works with licensees to help consumers settle disputes and resolve issues. It offers translation services in dozens of languages and flags complaints that require investigation to the department's enforcement division. Communications and Outreach The Communications office offers strategic messaging, media relations, and digital communications support. Working to reach all Californians, the Communications team helps draft and edit external communications, including consumer alerts, emergency proclamations, website content, social media campaigns, presentations, media releases, educational resources, and more. The team helps coordinates events, statewide communications campaigns and works with internal and external stakeholders to help tell the story of the department's work and our impact as a national model for consumer protection and financial regulation. The DFPI outreach team works directly with stakeholders and community groups across California to educate consumers about the department's oversight, disseminate financial resources, and partner with community groups and local representatives on financial education opportunities. The team develops resources, conducts educational presentations, including on timely or current financial fraud and scams, and helps connect consumers to our consumer services office when needed. They manage the CalMoneySmart grant program, which awards California nonprofits with up to $100,000 in funding to execute financial literacy programs. Legislation The Legislative team monitors and tracks bills related to the DFPI, and provides guidance on legislative issues. Department of Consumer Affairs While the Department of Financial Protection and Innovation regulates a variety of financial services, products, and professionals, the California Department of Consumer Affairs (DCA) licenses or certifies more than 2.4 million practitioners across more than 255 professions (those outside DFPI jurisdiction). Both the DFPI and DCA seek to promote informed consumer practices and publish a variety of publications on consumer-related issues. References External links Official DFPI website DFPI education and outreach DFPI licensees and regulated industries 2013 establishments in California Bank regulation in the United States by state Business Oversight