IQ, including: Commonwealth of Massachusetts (criminal and civil) United States Department of Justice (criminal) Federal Trade Commission (civil) Sprint Nextel (civil) T-Mobile (civil) JMLECS Umbrella Companies (criminal and civil) Hagens Berman, California, class action (unknown) Detection and removal Numerous apps have been released that can detect the Carrier IQ. Detecting Carrier IQ normally doesn't require the device to be rooted. The removal process is more advanced and requires the user to root the device, or unlock the device's boot loader (applies only on Nexus devices) in order to remove it. Rooting the device may void its warranty, since system files are modified. Updates On December 12, 2011, Carrier IQ released a document to explain their software and its uses. The document is titled "Understanding Carrier IQ Technology". There are credits given to Dan Rosenberg and Trevor Eckhart. The nineteen-page document provides a technical breakdown of how the software on a mobile phone works with "profiles" provided by the carrier to give the carriers performance data of their networks and devices running on them. The document appears as if it will be updated on a regular basis as more questions are answered over time. On December 1, 2011, Carrier IQ issued a "clarification" to its November 23 statements: "While a few individuals have identified that there is a great deal of information available to the Carrier IQ software inside the handset, our software does not record, store or transmit the contents of SMS messages, email, photographs, audio or video. For example, we understand whether an SMS was sent accurately, but do not record or transmit the content of the SMS. We know which applications are draining your battery, but do not capture the screen ... As a condition of its contracts with operators, Carrier IQ operates exclusively within that framework and under the laws of the applicable jurisdiction. The data we gather is transmitted over an encrypted channel and secured within our customers' networks or in our audited and customer-approved facilities ... Carrier IQ acts as an agent for the operators. Each implementation is different and the diagnostic information actually gathered is determined by our customers – the mobile operators. Carrier IQ does not gather any other data from devices. Carrier IQ is the consumer advocate to the mobile operator, explaining what works and what does not work. Three of the main complaints we hear from mobile device users are (1)