dropped calls, (2) poor customer service, and (3) having to constantly recharge the device. Our software allows operators to figure out why problems are occurring, why calls are dropped, and how to extend the life of the battery. When a user calls to complain about a problem, our software helps operators' customer service to more quickly identify the specific issue with the phone." There has been debate whether Carrier IQ software actually sends the collected data in real time or if it is stored on the phone and only gets read out later. The company clearly states on its web page that its software is able to provide real-time data: "Carrier IQ's Mobile Service Intelligence solution eliminates guesswork by automatically providing accurate, real-time data direct from the source – your customers' handsets.". In February 2012, TelecomTV, in association with Carrier IQ, filmed a panel discussion/debate titled, 'The Data Dilemma' and addressing the question: Do operators collect user data for the benefit of their customer or for their own commercial and financial betterment? Participants in the videotaped panel discussion were Mike Short, Vice President, Telefónica Europe; Dean Bubley, Founder, Disruptive Analysis; Charlotte Patric, Principal Analyst, Gartner; and Martyn Warwick, Moderator, TelecomTV. On May 8, 2012, Carrier IQ appointed a Chief Privacy Officer: Magnolia Mobley, formerly Verizon's Lead Privacy Counsel. This news spurred a new round of articles and discussions about privacy in mobile communications. In February 2015, HTC One users began reporting that the Carrier IQ agent software was overriding GPS device settings in order to obtain location information even when the GPS was turned off. Analytics and Carrier IQ Generally speaking, analytics companies collect, synthesize, and present aggregated user information to their customers to help them reduce maintenance costs, increase revenue, and improve the performance of a particular product. Mobile analytics provide to their customers telemetry. The telemetry is important because it contains solutions related to mobile web and telephone services. For instance, if a particular application on a mobile device crashes, the logs can be sent showing specific details of the issue. It is also possible that telemetry related to mobile handset user webpage views and click behavior is also included Problems with Carrier IQ's clarification While the contents of SMS messages are kept private, as the clarification states, the simple reporting of the success or failure of an SMS transmission provides valuable information about customer habits that would