2011 that it had unofficially continued under cemetery superintendents Raymond J. Costanzo and John C. Metzler, Jr. until 2010. Cemetery officials said that, due to poor recordkeeping, they had no idea how many plots had been pre-booked, how many pre-bookings were still valid because they had been made prior to 1962, and how many plots were mistakenly labeled pre-booked (or "obstructed" in the cemetery's jargon). Cemetery officials also admitted they had largely failed to inform individuals with pre-booked plots that they may no longer be eligible for burial at Arlington National Cemetery due to changing burial eligibility rules. Cemetery superintendent Kathryn Condon stated, "We do not do reservations, and anyone who claims to have a reservation post-1962, we do not accommodate them. When the loved one or veteran passes, that's when we determine where we’ll bury them." In June 2011, 69 boxes of copied burial records which contained names, dates of birth, and social security numbers of deceased interred at Arlington were discovered in a private storage facility in northern Virginia. Army officials stated that the storage unit was rented by an employee of a contract company the cemetery had hired to digitize its burial records. The officials refused to identify the company or the employee. That same month, the U.S. Army assigned members of the 3rd US Infantry Regiment (The Old Guard) to photograph every single grave marker in the cemetery. The cemetery plans to upload the images to a database and cross-check the information recorded with each one against paper records. The database will then be made publicly accessible. In a status report given in September 2011, the US Army stated that progress was being made in reconciling burial records and in modernizing the cemetery's administration. One improvement was the implementation of a telephone voice-messaging system. Officials could not explain why the cemetery had not previously had a voice messaging or voice mail system. In an investigation to check the status of the Army's efforts to correct the problems at the cemetery, a Government Accountability Office report, released in December 2011, found that the Army had made improvements in the cemetery's management. The report found, however, that management of some contracts by the cemetery's management still had issues. The report did not recommend transferring management of the cemetery to the Veteran's Administration. On December 22, 2011, Army officials released the report mandated by Congress in December 2010. The