West Zone Power Distribution Company Limited (WZPDCL) is a state owned utility and electricity distribution company in Bangladesh and is located in Khulna, Bangladesh. History West Zone Power Distribution Company Limited was established in November 2002. It was founded as a public limited company under the Companies Act, 1994. The western zone of Bangladesh Power Development Board which included Khulna Division, Barisal Division, and greater Faridpur region (Padma Division) was placed under West Zone Power Distribution Company Limited on 1 October 2003. The company signed Provisional Vendor's Agreement (VA) and Provisional Power Sales Agreement with the Bangladesh Power Development Board on 23 March 2005. The company took over the operations and distributions of the board in the Western zone. Bangladesh Power Development Board employees in the Western Zone joined West Zone Power Distribution Company Limited on 16 December 2007. Organizational structure and workforce management Operation and Maintenance Department ICT Division The advancement of Information Communication Technology makes the vast treasure of all forms of knowledge, information, inventions, methodologies, techniques, process and technologies from entire globe available by accessing through internet. With the advent of 'Digital Bangladesh' as a prime focus of the government, e-Government got a renewed vigor with the highest priority of the government. E-Governance is the application of Information and Communication Technology (ICT) for delivering government services, exchange of information communication transactions, integration of various stand-alone systems and services between Government-to-Citizens (G2C), Government-to-Business (G2B), and Government-to-Government (G2G) as well as back-office processes and interactions within the entire government frame work. Development of ICT is closely associated with 'bringing government services to the 'citizen's door steps'. This is the main essence of designing ICT development in WZPDCL. Major ICT-related activities Enterprise Resource Planning (ERP) Bill on Web for Customer Service Integrated Online Payment Gateway & Mobile Financial Service Pre-payment Metering System Online New Connection Software Online Recruitment System Web Based Store Management Software Customer Service through Call Center (16117) Customer Service through Android App Shutdown Management System Web Portal updating and monitoring E-tendering System through e-GP E-filing System Network, Hardware And Cyber Security Related Activities Digital Attendance System Close Circuit Camera for Monitoring Domain Mail System Training Management Software Disaster Recovery Center (DRC) GIS and SCADA Video Conferencing System Amongst WZPDCL and Other Entities of The Power Sector Innovation Showcasing Social Media Activities (Facebook, Twitter, YouTube, Instagram, LinkedIn) Innovation, Modernization and others responsibilities to the related field. References Government-owned