Phandelver, on the Roll20 Marketplace, which was followed by other releases. In February 2018, Paizo's Pathfinder and Starfinder games became officially supported on the platform. In September 2018, one of the co-founders of Roll20, Nolan T. Jones, acting as head moderator of the Reddit Roll20 subreddit, banned Reddit user ApostleO, mistaking the account for another previously banned account whom Nolan believed to be circumventing the prior ban. After a failed attempt to get clarification and correction of the ban, ApostleO deleted his Roll20 account and posted a summary to Reddit of the hostile customer service. Many users criticized the ban, Jones' response, and the inclusion of Roll20 staff as moderators of the subreddit, leading Roll20 to apologize and turn over moderation of the subreddit to the community. In February 2019, TechCrunch reported that Roll20's databases had been hacked along with those of 8 other companies, with the information of over 4 million users of the site posted for sale on a dark web marketplace. 2020 – present When the COVID-19 pandemic began to prevent in-person gatherings in 2020, many groups who played in-person role-playing games turned to Roll20 to continue their games virtually. Liz Schuh, head of publishing and licensing for Dungeons & Dragons, stated that "virtual play rose 86%" in 2020 "aided by online platforms such as Roll20 and Fantasy Grounds". Erik Mona, for Paizo, commented that "tools like Roll20 and Discord played a huge role in keeping the Pathfinder and Starfinder communities together. They helped the annual PaizoCon, originally scheduled as an in-person event in Seattle, go fully digital in 2020". In July 2021, Roll20 increased their subscription costs for the first time with the annual Plus tier increasing from $49.99 to $59.99 and the annual Pro tier increasing from $99.99 to $109.99; the monthly cost of these tiers also increased. In February 2022, Ankit Lal, a Google veteran, become the company's CEO. Polygon reported that since March 2020 "the company has since tripled in size, growing from just 20 or 25 employees to nearly 60. Lal says that he now has two different groups of employees, one dedicated to users and another to publishers". Dicebreaker reported that per Roll20's PR team "the number of users on Roll20 has doubled in almost two years, going from five million users to more than 10 million". In June 2022, Roll20 announced a new partnership with OneBookShelf that would allow content