contacted Kelly at the control panel, restating the need for the divers to return to the bell. But when Kelly called down to the bell, he discovered that Prangley was having difficulty pulling in Ward's umbilical; it was snagged on something outside the bell. He did not know on what, but now there was no way to shut the inside hatch until the umbilical was cleared. Ward wanted to lock out to fix the problem, but Kelly forbade him from doing so. Instead, he told Ward to throw the dive hat out of the bell, then pull in the umbilical. But when this was tried, the umbilical remained snagged. Meanwhile, Kelly received another urgent message from Captain Forsyth asking if he had started recovering the bell yet. Kelly explained the delay and said he would notify the bridge when he started the recovery. He told the divers to stop what they were doing, and to cut the hose, and be quick about it. Several minutes later, as the bell smashed against the base of the platform, Prangley and Ward got a seal and notified topside. In dive control, Kelly was watching his two divers on the video monitor while the bell was being raised. Prangley was calling out the depth every . When the bell was from the surface, Prangley suddenly stood up, waved his fist shoulder high, and shouted, "All stop." On the monitor, he appeared to be listening to something. Supervisor Kelly did as he was told, and from dive control, he had a clear view of the moonpool and could see that something was wrong. The bell umbilical and clump weight guide wires were not hanging straight down through the moonpool; they were leaning towards the bow of the ship. Furthermore, the trolley that the wires were hanging from was violently shaking and vibrating. Kelly then lost video feed of the divers. The Star Canopus had been blown across the path of a Haakon Magnus anchor chain, completely severing all connections to the bell, including the life-support umbilical, the main lift wire, and the clump weight/guide wire recovery system. In that instant, the bell, with Prangley and Ward inside, began plummeting to the seabed below. Both divers survived the fall. With their hot-water supply disconnected, the bell's internal temperature began to drop rapidly. If rescuers did not arrive soon, the divers' only recourse would be to release