The Portland Bureau of Transportation (or PBOT) is the agency tasked with maintaining the city of Portland's transportation infrastructure. Bureau staff plan, build, manage and maintain a transportation system with the goal of providing people and businesses access and mobility. The Bureau received significant media coverage in 2017 for employee hazing within its maintenance operations. Organization The mayor assigns a city commissioner to be commissioner in charge of the Portland Bureau of Transportation. The commissioner in charge appoints a director, who leads the Bureau in its day-to-day business. In June 2013 Mayor Charlie Hales appointed Steve Novick commissioner in charge. Novick appointed Leah Treat director in July 2013 following a nationwide search. She replaced Interim Director Toby Widmer, who had been appointed following the resignation of former Director Tom Miller. Interim director Chris Warner replaced Leah Treat in July 2018 after Treat's resignation. According to the most recent budget, the Bureau is led by the Office of the Director, which directly oversees communication and six division managers as follows: Development Services and Streetcar Planning and Capital Services System Management (Parking Enforcement, Parking Operations, Parking Garages, Active Transportation, Traffic District Operations, Traffic Design and Regulatory Operations) Business Services (Finance and Accounting, Asset Management, Business Technology, Employee Services, Administrative Services) Engineering and Technical Services (Civil Design, Bridges and Structures, Survey, Construction Inspection and Pavement, and Signals and Street Lights) Maintenance Operations (Construction and Operations, Environmental System and Street Systems) The City Auditor ombudsman's office which takes in complaints from the general public concerning city bureaus reported in its 2018 annual report that they routinely receive the most complaints about PBOT. They concluded that "several of our complaint investigations found structural unfairness within transportation programs, requiring reform." Sidewalk and vehicle towing concerns represented the greatest number of complaints made with the ombudsman's office about PBOT in 2001. Maintenance operations 2016 hazing incident In May 2017, Willamette Week first reported PBOT's maintenance leader had subjected subordinates to various forms of hazing, such as shooting BBs and popcorn kernels at them. The report obtained by the paper which was based on interviews with nine employees characterized the workplace culture at PBOT maintenance shop as a place of "violence, hazing and bigotry inside a shop that prizes loyalty and punishes "snitching." The investigation was focused around a longtime city employee Jerry Munson who was the crew leader for the "liner crew" maintenance branch. After learning of