financial loss. Reid uncovered a litany of administrative woes when he reported in 1995: mistaken identity, inadequate procedures, failure to answer correspondence, incorrect or misleading advice, delay in the assessment and review of child support maintenance, and in its payment to the parent with care. Complaints about the Agency continued to reach the Office, making up a third of all cases admitted for investigation. Reid reported again in March 1996, finding that shortcomings continued to occur. The Select Committee criticised the Agency for failing to heed the advice of Reid's reports. It was necessary for Reid to lay a report under s10(3) Parliamentary Commissioner Act 1967 when the Government refused to accept his findings in respect of complaints about blight caused by the construction of the Channel Tunnel Rail Link. Residents in Kent complained that the handling of the project by the Department of Transport had caused the value of their properties to depreciate to the extent that they could not sell them. In February 1995, Reid issued his report, finding that the Department had maladministered in not considering the effects of its policy on those affected by it. Reid commented that the project had been kept in limbo, increasing uncertainty and blight. The Government did not accept the findings but after the Select Committee intervened on the side of the Ombudsman, it decided to reconsider whether to establish a compensation scheme out of respect for the PCA Select Committee and the office of the Parliamentary Commissioner. Nevertheless, the Government refused to admit fault or liability and ultimately, 28 applicants received £10,000 in compensation. Health investigations Reid was Health Service Ombudsman at a time of significant organisational change for the National Health Service on the basis of the internal market principles introduced by the Government. After 1994, the work of the Office under Reid was dominated by the decision of the Government to establish a unified complaints system for the National Health Service and to extend the jurisdiction of the Ombudsman to encompass matters of clinical judgment. Successive Ombudsmen had expressed misgivings that such a large proportion of complaints received about health authorities concerned clinical judgment. Although there was often a thin line between clinical and administrative decisions, Reid undertook to press his jurisdiction as far as he could. In 1993, the Wilson Committee recommended that the Government carefully examine whether the Ombudsman ought to consider complaints about clinical judgment.