that parents were being told everything as far as was reasonably possible and that the report could be used to place pressure for compensation for children who suffered brain damage as a result of vaccination. For Health Service complaints, Pugh was aided in his desire to publicise the functions of the office by the ability of the public to take their complaints directly to the Office. Pugh commented that this gives my jurisdiction a directness and immediacy which I welcome. During his tenure, Pugh uncovered a number of shocking examples of National Health Service maladministration. A doctor who discharged a 103-year-old patient at 2am on a winter's night who subsequently died was called inhuman by Pugh. Pugh found that a consultant had acted wrongly when he sterilised a woman who had gone into hospital for an abortion without her knowledge. A woman was found to have been wrongfully admitted to a hospital under the Mental Health Act 1959 and detained for 29 days longer than she should have been. When Pugh reported, the health authority offered just £150 in compensation, a figure the Select Committee increased to £1,000. The volume of health complaint cases grew rapidly during Pugh's time at the Office: from 582 in 1976-7 to 712 in 1978-9. Notably, there was a high uphold rate in the cases fully investigated. It was also pointed out that it was rare for the Health Ombudsman's recommendations not to be accepted. When Pugh handed over to his successor, he urged civil servants to take note of the mounting complaints from the public about their rudeness and oppressive behaviour. The City and retirement After stepping down from the post of Ombudsman in 1978, Pugh worked in the City as a director of Standard Chartered Bank and the Halifax Building Society. Pugh also became Chairman of the Hodge Group and Hodge Finance, founded by his friend Julian Hodge. He was chairman of the Development Corporation for Wales between 1980 and 1983 and the President of the Cardiff Business Club between 1991 and 1998. Pugh also assumed academic posts, serving as Chairman of the Royal Northern College of Music from 1988 to 1992 and President of Coleg Harlech between 1990 and 1998. To his delight, he was made an honorary Fellow of St John's College and he moved from Cardiff to Oxford, taking a university course in composition. Pugh indulged in his love of