customers were shocked by the price hikes; some even stated online that they would not go back to Haidilao again. After customer complaints, a Haidilao representative stated that price increases would be limited to 6%, with each restaurant being able to define their own prices. Porn video exposure crisis On the afternoon of January 5, 2019, a Haidilao restaurant located in Wuhan Great Ocean mall suddenly played a pornographic video on the restaurants’ TV screen. One customer shared an image of the video on Weibo, where it was retweeted more than 240 million times. Staff immediately turned off the screen after noticing the video. On January 6, Haidilao posted an official apology on Weibo. Awards and certifications Haidilao Hot Pot has won more than ten titles and honors such as “Advanced Enterprise”, “Consumer satisfaction unit” and “Famous Hot Pot” in Sichuan, Shanxi, Henan and other provinces in China. From 2008 to 2012, it won the title of “Top 10 Hot Pot Restaurants” by the public comment website for 5 consecutive years in China. At the same time, it won the honorary title of “Top 100 Chinese Catering Enterprises” for 5 consecutive years. Haidilao became a successful business case of Harvard Business School in 2009. On May 27, 2011, “Haidilao” was awarded “China Famous Brand”. From 2007 to 2018, the hot pot restaurant won the "China Top 100 Catering Companies" for 12 consecutive years. Haidilao won the “Best Hot Pot”, “Outstanding Service,” or “Outstanding Chinese Restaurant of the Year.” prizes in magazines such as Time out and Beijinger in 2018. See also List of Chinese restaurants Chinese restaurant Sichuan cuisine Hot pot References Further reading External links Chinese Haidilao official website Restaurant chains in China 2018 initial public offerings Chinese companies established in 1994 Restaurants established in 1994 Companies listed on the Hong Kong Stock Exchange Companies based in Sichuan Sichuan cuisine