heavy workload: the Office was annually receiving approximately 1,500 new cases. Greater use was also made of informal investigations to secure redress for complainants. Greater publicity was also given to the existence of the Office, including a website that included an interactive complaints form. The Office was also moved to new premises at Millbank Tower. In 2002, Buckley criticised the Government for withholding information from his investigation into the Hinduja affair, in which Secretary of State for Northern Ireland Peter Mandelson was accused of attempting to influence a passport application by Srichand Hinduja. Buckley complained that the refusal to release the information strikes at the very heart of my office's function and effectively made my investigation unsustainable. The Cabinet Office apologised and disclosed to Buckley the papers he sought. Buckley criticised the Home Office for its failure to maintain its files on the sensitive issue in anything approaching an adequate manner. Buckley had sought a transcript of a disputed telephone call between Mandelson and the Home Office Minister Mike O'Brien about the affair. However, the Home Office were unable to find many of the papers for the case. Tony Wright, Chairman of the Public Affairs Select Committee, said the affair demonstrated appalling record keeping, horrific administrative failures and breakdowns in IT systems in Government departments. The most notable Parliamentary case handled by the Office during Buckley's term as Ombudsman concerned complaints about the actions of the Department of Social Security in connection with SERPS. SERPS as an additional pension under which widows and widowers would receive the full additional pension earned by their spouse. The Social Security Act 1986 changed inheritance rules so that widows and widowers would only receive half of the amount of the additional pension. The Department failed to mention this change in its leaflets or bring attention to it when enquiries were made by the public. When it became apparent that the imminent change was not widely known in 1998, 344 individual complaints were referred to the Office by MPs. Buckley selected a cross-section of complaints as representative of the whole and undertook an investigation, reporting in March 2000. He found there had been maladministration, criticising its failure to produce accurate leaflets and not checking that its staff were aware of the change in the law. The burden of proof would be on the Department to show that people claiming to have been misled would have