trains and stations; £60 million investment for station upgrades, with a focus on Broxbourne, Cambridge, Cheshunt, Harlow Town and Southend Victoria stations; Introduction of digital information screens on all stations, with improvements in car and cycle parking (1,800 and 4,000 extra spaces respectively) along with upgrades to ticket offices and vending machines; New ticketing programmes, with offers for infrequent travellers and part-time workers; Introduction of an automatic Delay Repay service for season and advance ticket holders; £120 million of investment into depots with a new maintenance facility at Manningtree; Hiring of twenty trainees per year and creation of at least thirty apprenticeships by 2019; Extension of the Gainsborough Line from Marks Tey to Colchester Town; Reintroduction of four direct Lowestoft to London services on the East Suffolk Line; Improving the frequency of the Ipswich to Ely Line services to Peterborough from every two hours to hourly with some additional services extending to Colchester; Improving the frequency of the Ipswich to Cambridge Line and East Suffolk Line services from every two hours to hourly respectively on Sundays. Services , the following services operate during the off-peak period, Monday to Friday (request stops not included): Stansted Express Greater Anglia operates the Stansted Express sub-branded airport rail link between Stansted Airport, London Liverpool Street and Stratford. , Stansted Express' off-peak services Monday to Friday is: Performance Punctuality statistics released by Network Rail for service report period 7 of 20132014 (15 September 13 October 2013) were 94.0% PPM (Public Performance Measure), down 1.0 percentage point on the same period ine the previous year, and the MAA (Moving Annual Average) up to 12 October 2013 also fell slightly to 92.3%. In 2013, Abellio Greater Anglia was named train operator of the year. However, a survey in February 2014 by the consumer group Which? found that customer satisfaction with Abellio Greater Anglia was at last place (out of 20 train operators) with a satisfaction percentage of 40%, and in 2016 Abellio Greater Anglia was rated the fourth worst UK train operator with a commuter rail services satisfaction rating of 35%. Forecasts issued during the mid-2010s predicted that demand on the GEML into London from Suffolk and Norfolk was expected to grow by 32 percent, while demand from Essex was to go up by 52 percent. This prediction was in spite of the relatively low levels of subsidies provided for Greater Anglia's operations, and the general lack