also learned something from his heritage: "If people are in the business simply to make money, they cannot continue a family business. They have to be oriented around service to the community." In a 2006 Music Inc. article, Skip explained some of the business wisdom he has learned and used over the years including: Get a second, disinterested opinion; it can be enlightening. Adapt your services and image to the needs of your customers. Offer extra services to make return customers out of first customers. Donate to and participate in local arts. Recent history Daynes Music has had to learn to adapt. Computers and technology have revolutionized the music industry. Skip has noticed that developments in technology have brought instant gratification and cheap instruments to the forefront, rather than pianos. He has noticed in his business that music "stabilizes the family," and by using technology, he has expanded the versatility of pianos, especially with the Story & Clark and QRS Music system of PNOscan. This technology can turn a traditional piano into a teaching tool with almost limitless implications. PNOscan uses a small optic sensor, installed under the keyboard, to make any piano into a digital piano. Software is available to hook this system up to a computer and turn your piano into a full orchestra, to compose your own music, and to help students expand their music education. Community involvement Daynes Music has also been very involved in community arts. In 1940, Royal Daynes helped establish the Utah Philharmonic Symphony (now the Utah Symphony). In 1963, Gerald R. Daynes housed the offices and scenery of the Utah Civic Ballet (now Ballet West). In 1976, Skip Daynes housed the new Utah Opera Company in his store until it grew enough to provide its own facility. Skip also provides both instruments and financial aid to the Grand Teton Music Festival. References External links Official website of Daynes Music Official Daynes Music Facebook Page Skip Daynes Interview - NAMM Oral History Library (2002) Companies based in Utah American companies established in 1862 Retail companies established in 1862 Musical instrument retailers of the United States 1862 establishments in Utah Territory