of interest. O'Shaughnessy was only able to continue his participation after dropping out of The Voice of Ireland and his contract with Universal Music before his semi-final appearance. Voting app mishap Although voting prior to the sixth series had been mainly conducted via phone votes, production staff decided to incorporate a second method of voting for viewers, in the form of a mobile app. The concept was that viewers could use the app to purchase a set of three votes for a small fee and use for any act within the semi-finals - if a viewers used two mobile votes in one semi-final, the third could be used in another, with viewers able to buy more votes after using up their initial set. However, the implementation of this voting method for the first semi-final saw technical difficulties arise, which could not be fixed and led to the app being discontinued for the rest of the series. Ofcom was forced to investigate the incident after viewers complained about the difficulty of making votes with the app. Although the regulator reprimanded ITV for the failures in the operation of the app, it acknowledged that the concept was an original idea and that the broadcaster was not at fault for the technical issues that occurred per the actions taken to deal with the resulting problems. References 2012 British television seasons Britain's Got Talent