of 1993. He observed that to define maladministration is to limit it and extended the 'Crossman catalogue' (as set out in 1966) to include rudeness; an unwillingness to treat an individual as a person with rights; a refusal to answer reasonable questions; neglecting to inform an individual on request of his or her rights or entitlement; knowingly giving advice which is misleading or inadequate; ignoring valid advice or overruling considerations which would produce an uncomfortable result for the person overruling; offering no redress or manifestly disproportionate redress; showing bias whether because of colour, sex, or any other grounds; an omission to notify those who thereby lost a right of appeal; a refusal to inform adequately of the right of appeal; faulty procedures; the failure to monitor compliance with adequate procedures; cavalier disregard of guidance which was intended to be followed in the interest of the equitable treatment of those who use a service; partiality; and failure to mitigate the effects of rigid adherence to the letter of the law where that produces manifestly inequitable treatment. Reid's addendum made apparent his belief that maladministration should be interpreted very broadly and that it should not be interpreted in a way that disadvantaged the complainant. Some notable cases were investigation during Reid's time as Ombudsman. A widely publicised statement by the Parliamentary Under Secretary for Health, Edwina Currie, that "most of the egg production" of the country was "sadly... infected with Salmonella" sparked a collapse in the price of eggs and confidence crisis in the industry in December 1988. The Government introduced a compensation scheme and a farmer complained that the Ministry of Agriculture, Fisheries and Food (MAFF) had changed the basis of awarding compensation after giving him what he regarded as an unsatisfactory amount. Reid found that MAFF had not made its decisions on the basis of evidence, had been evasive when questioned about the basis on which compensation was determined and had unreasonably concluded that the complainant's case was closed. In consequence, MAFF apologised and agreed to pay compensation to the complainant. Reid received many complaints of maladministration by the Child Support Agency, which had been set up in 1993 to assess, collect and enforce child support maintenance. Such was the volume of complaints that Reid took the unprecedented step of not investigating individual complaints unless they involved an aspect of the Agency's work which was previously unknown or involved actual