considerable progress with the recommendation in relation to trends in complaints and appeals, there was insufficient evidence within Academic Board minutes to demonstrate a strategic response to analyses of complaints received. Campuses and locations LSME is located in the bustling area of Gants Hill in Ilford, London Borough of Redbridge, close to many amenities for students. Nearest London Underground Station is Gants Hill Station on Central Line, which is a minute walk from the second site of LSME and a 2-minute walk from the main site. Ilford Station on TfL Rail is just about 10 minutes by local bus service. Gants Hill bus station is right in front of LSME's new site and Gants Hill Library is located just a stone-throw. To cater to the growing demands for expansion and to improve upon the learning environment offered to students, LSME acquired an additional teaching and learning facility on Cranbrook Road, Gants Hill, Essex and developed a modern hi-tech teaching and learning environment for the benefit of the students. Organization and administration LSME is governed by a Board of Directors. The School had 274 registered students, of whom 62 were enrolled under the University of Chichester programmes and the remainder on Pearson programmes. The School has a total of 13 teaching staff, of whom seven are employed on a full-time basis and six on a part-time basis in 2018. Achievements LSME is a student-focused and student-centred learning environment which is reflected in its achievement of 97.5% overall student satisfaction rate in the National Student Survey of 2019. This puts the school among the top ranks in overall students’ satisfaction in England. The official Teaching Excellence Framework (TEF) ratings for universities and colleges in 2019 indicated that the school was awarded a Bronze which is a satisfactory rating by a panel looking at a range of measures centred around 'teaching quality', 'learning environment' and 'outcomes'. References External links For-profit universities and colleges in Europe