test positive for a South African strain. In response, COVID-19 Response Minister Chris Hipkins announced that the managed isolation facility would not be accepting new returnees and that remaining residents would have their stays extended. The Minister also confirmed that health authorities were investigating the causes of this new outbreak. On 29 January, a mother whose two daughters had stayed at the Pullman Hotel criticised lapses in protocols and safety including returnees mingling and playing contact sports, which she blamed for causing one of her daughters to contract COVID-19. On 2 March 2021, the Government confirmed that it would be raising managed isolation booking fees for temporary visa holders by more than NZ$2,000 from 25 March. This price hike was criticised by the Migrant Workers Association's spokesperson Anu Kaloti and migrants residing in New Zealand with relatives overseas. On 22 March, Radio New Zealand and The New Zealand Herald reported that the Managed Isolation and Quarantine system was receiving an average of 100 complaints a week due to lengthy wait-times; with people having to reserve rooms at least 16 weeks in advance. This has led MIQ to consider a wait-list for peak times to managed the demand for places in MIQ. On 23 March, the New Zealand Government announced that it had raised the time needed for New Zealand permanent residents and citizens to stay in New Zealand without incurring MIQ fees from 90 days to 180 days. In addition, the Government raised the accommodation fees for temporary visa holders (including partners, spouses, legal guardians and children of returning New Zealanders) and migrant health workers; with $950 for an additional adult in a room and $475 for a child aged 3–17 for those travelling together. If travelling separately, the temporary entry class visa holder will be charged the higher fees of $5520 for the first or only person in a room, $2990 for an additional adult, and $1610 for an additional child. On 1 April, the Government confirmed that it would loosen rules for securing emergency spots in managed isolation; with the Ministry of Business, Innovation and Employment (MBIE) stating that 100 more places in MIQ will be available each fortnight. This policy shift affects New Zealand citizens and residents applying to enter the country to see relatives with terminal illnesses and less than six months to live; citizens and residents who had travelled overseas to visit terminally ill relatives;