with a Managed Isolation and Quarantine (MIQ) unit created as part of the COVID-19 All-of-Government Response Group on 20 March, without a lead agency assigned to have ultimate responsibility. For example, agencies involved prescribed different policies for personal protective gear for their staff. There was little government oversight of arriving passengers when they transferred through the arrival halls, with a risk of travellers meeting their family or even absconding. Some travellers found out that there is mandatory quarantine in New Zealand after they had cleared customs. There was initially little coordination with airlines, with passenger manifests provided only hours before planes arrived in New Zealand; this sometimes put strains on logistics, with last-minute decisions which hotel passengers would be sent to. The compulsory second test did sometimes not arrive in a timely manner, which meant that rooms did not become available, hindering planning for accommodating new guests. In mid-June, Air Commodore Darryn Webb and Housing Minister Megan Woods were given joint responsibility for overseeing isolation and quarantine facilities. Woods and Webb announced a number of operational changes two days after the review was received. On 14 July 2020, the Ministry of Business, Innovation and Employment (MBIE) assumed responsibility for running the country's Managed Isolation and Quarantine (MIQ) system. From 5 October, anyone entering New Zealand was required to book a place at a MIQ facility using the Government's online Managed Isolation Allocation System. On the day of its launch, Stuff reported that the Managed Isolation Allocation System's website had collapsed with numerous people reporting trouble making bookings. From 12 am on 5 November, anyone entering New Zealand was legally required to show a voucher proving that they have secured a place in an MIQ facility before flying. On 12 November, it was reported that MIQ guests at the Grand Millennium hotel in Auckland Central had mingled with residents of Vincent Residences after a fire alarm at the hotel on earlier in the week. Following reports of a community transmission at Vincent Residences, Director of Public Health Dr Caroline McElnay said the alarm was not the likely cause of the community transmission because the case was already asymptomatic at the time. In addition, Air Commodore Darryn Webb disputed reports that MIQ guests had mingled with Vincent Residences. 2021 On 28 January 2021, the Pullman Hotel in Central Auckland was identified as the centre of an outbreak that had seen four people