2022, Hipkins publicly apologised for releasing personal information without Bellis' consent and making "inaccurate comments" about Bellis traveling to Afghanistan and being offered consular assistance by the New Zealand authorities. Hipkins had earlier apologised in private to Bellis in mid-March 2022. Bellis accepted Hipkins' apology while vowing to continue exposing the problems associated with the MIQ system. Quality issues On 3 September 2021 a mother who tested positive for COVID-19 drew media attention after verbally abusing staff members and military personnel at the Novotel & Ibis Ellerslie MIQ facility. The woman had experienced stress and anxiety since entering into managed isolation earlier in the week with her two children. She was also frustrated by delays in the time that staff took to provide food and medicine to her and her children. The woman had posted several Facebook Live videos about her ordeal. In response, Brigadier Rose King apologised for the poor quality of the service but criticised the woman for verbally abusing staff and potentially exposing them to COVID-19. As a result, two staff members have entered into self-isolation while other staff have not returned to work due to fears about their own safety. The family was subsequently transferred by MIQ staff to a different MIQ facility. On 4 September, the management of the Sudima Hotel Auckland Airport facility apologised to the Quellin family after specks of urine and hair were found on the toilet seat within the family's room, but insisted they had followed normal sanitisation protocols. Mrs Quellin and her infant child had recently returned from a trip to Germany to visit her terminally-ill mother. On 7 October 2021, a Jewish MIQ guest at a Christchurch facility complained that frozen kosher meals were unfit for human consumption. In response, an MIQ facility said the team at the facility in Christchurch has solicited advice on how to best meet the requirements of a kosher diet. Breaches and incidents 2020 On 5 July 2020, it was reported that a woman who had escaped managed isolation at the Pullman Hotel in Auckland had been apprehended and charged with breaching the 14-day isolation period under the COVID-19 Public Health Response Act 2020. The woman had arrived from Australia on 27 June. On 8 July, a 32-year-old man, who had arrived from India, was charged with violating Section 26 (1) of the COVID-19 Public Health Response Act 2020 after he escaped managed isolation