and the donor is now mentally or physically frail) by insisting on seeing the sole original copy of the power of attorney, rather than accepting a certified copy questioning the identity of the attorney and requiring substantial proofs via certified copies of documents such as passports, even where the address of the attorney remains as stated on the LPA Even once the authority of the attorney is accepted by the institution, they may choose to limit what the donor can do, for example by: not supporting a full range of services, such as internet banking and telephone banking, or refusing to issue cheque books or debit cards to attorneys continuing to send correspondence to the donor's address instead of the attorney's refusing to accept the attorney's instructions without the confirmation of the donor The only recourse in these cases is to complain first to the institution in question, and if this fails to the Financial Ombudsman Service. Sources such as The Guardian and The Telegraph have reported on these challenges. Disclaiming a lasting power of attorney The Office of the Public Guardian refers to the process by which someone may wish to cease to be an attorney under a lasting power of attorney as "disclaiming" the power. Notes English legal terminology Medical law Power of attorney