are relatively low, exit will tend to be the preferred option; as these costs rise, the exercise of voice becomes more likely.” He suggested, that “exit [from community] will be the predominant response to dissatisfaction”. Also, “virtual communities do not promote the development of voice; because they emphasize personal choice, they do not acknowledge the need for authority”, and do not foster mutual obligation. Influences on family, friends and neighbors Positive Internet usage on relationships between family members and friends were found. For example, Bargh and McKenna (2004) wrote that “Internet, mainly through e-mail, has facilitated communication and thus close ties between family and friends, especially those too far away to visit in person on a regular basis”. ICT helps to create friendships. “When Internet-formed relationships get close enough (i.e., when sufficient trust has been established), people tend to bring them into their “real world”—that is, the traditional face-to-face and telephone interaction sphere” (Bargh, McKenna, 2004.) “Internet facilitates new connections, in that it provides people with an alternative way to connect with others who share their interests or relational goals” (Ellison, Heino, & Gibbs, 2006). Cummings, Lee and Kraut (2006) found that students who move off to college “communicating with these friends prevents the relationships from declining as swiftly as they otherwise would. Communication seems to inject energy into a relationship and prevents it from going dormant.” Email and instant messaging are found to be especially useful. Hampton and Wellman (2001) found that, in a wired community, many neighbors got to know each other better through the use of a local computer network. But according to Katz (2001), “use of the Internet per se is not associated with different levels of awareness of one’s neighbors”. Influences on social network Social networks play increasingly larger role for Internet users. According to Castells (1999), “social networks substitute for communities, with locally based communities being one of the many possible alternatives for the creation and maintenance of social networks, and the Internet providing another such alternative.” Social networks provide possibilities to create new relationships, and to maintain existing ones. According to Lampe, Ellison, Steinfield (2007), users of a popular social network Facebook mainly use the network to learn more about people they meet offline, and are less inclined to initiate new connections: “Facebook members seem to be using Facebook as a surveillance tool for maintaining previous relationships, and as a “social search” tool