society has a pivotal role with its more deprived members, to permit connection and meaning in their environment and that we can exist as sane or useful people only as long as we can transform and utilise the negative in us. Heimler's principles include the importance of the relationship between satisfaction and frustration. He observed that "those who functioned in society ... had the common feature of a subjectively felt satisfaction that corresponded with their level of bearable frustration." Too much frustration or too little satisfaction is detrimental to good functioning for an individual. The person's life experience is valued and used as a resource for healing in addition to recognizing where their energy is distributed. This enables the person to make changes that will allow more positive use of energy. Another important principle which Heimler introduces is the use of the individual's past experience to dialogue with the present experience and project on to the future. Using a process, called the "Fragmenta Vitae", the person is enabled to become aware of the current emotional triggers and helped to access their early antecedents recalling childhood stories with the same emotional content. By engaging with the child in the past, the individual is encouraged to dialogue between the present and the past and to a projected future. This can help break patterns from the past and provide for an altered future outcome. Heimler understood his theory in a developmental model with three levels. Briefly put: Level 1 (L1) is the infant world of instinctual responses to pleasure or pain; Level 2 (L2) "revolves" around L1 as it were by taking the growing and developed child into social interactions with all the satisfactions and frustrations this can entail; while Level 3 (L3) revolves around life itself, often as a more dominant force in later life, but as well, a creative force than many people tap into from earlier years. All these levels are relatively fluid as development ebbs and flows. Heimler identified that "when a psychiatric or medical history is taken, it is looking at what is wrong or what went wrong" [and he continues:] "... rarely ... will you find ... that which seeks what is right with people". The HSF method sets out the whole of a client's current experience so that positive and negative can be set together and the client can see her/himself as a whole. In this