varying hours while 4.8 million are self-employed most receiving in work benefits. Online applications Professor John Seddon, an author and occupational psychologist, began a campaign in January 2011 for an alternative way to deliver Universal Credit, arguing it was impossible to deliver high-variety services through "cheaper" transaction channels, and would drive costs up. He wrote an open letter to Iain Duncan Smith and Lord Freud as part of a campaign to call halt to current plans and embark instead on a "systems approach". Seddon also launched a petition calling for Duncan Smith to: "rethink the centralised, IT-dominated service design for the delivery of Universal Credit". Professor Phillip Alston (the United Nations Special Rapporteur on extreme poverty and human rights) visited the UK in 2018 to report on the impact that the austerity measures implemented since 2010 had had on the disabled and reported that the universal credit digital system had been designed to be difficult. His report has prompted academics to call for complementary non-digital services. Echoing these concerns, Ronnie Campbell, MP for Blyth Valley, sponsored an Early Day Motion on 13 June 2011 on the delivery of Universal Credit which was signed by thirty MPs: "That this House notes that since only fifteen per cent of people in deprived areas have used a Government website in the last year, the Department for Work and Pensions (DWP) may find that more Universal Credit customers than expected will turn to face-to-face and telephone help from their local authority, DWP helplines, Government-funded welfare organisations, councillors and their Hon. Member as they find that the automated system is not able to deal with their individual questions, particular concerns and unique set of circumstances". Wait for payments and payment frequency The Trades Union Congress has raised concerns about the delay – which is at least six weeks – between making a claim and receiving money. The Work and Pensions Select Committee said waiting six-weeks for the first payment caused "acute financial difficulty". Reducing the delay would make the policy more likely to succeed. Some claimants must wait eight months for their first payment. About 20% waited nearly five months and roughly 8% had to wait for eight months. Committee Chair, Frank Field said, "Such a long wait bears no relation to anyone's working life and the terrible hardship it has been proven to cause actually makes it more difficult for people to find work.