WhatsApp may foray into business chats, payments services
Facebook-owned messaging service WhatsApp is exploring ways to foray into business chats and payments service segments, according to WhatsApp's Vice President Neeraj Arora. "WhatsApp will allow businesses to connect with their users and the users, in turn, can connect to the businesses they want," he added. Notably, India is WhatsAppâs biggest market with over 20 crore monthly active users.