Railways acts upon 3,000 complaints on Twitter every day
Ministry of Railways' Twitter handle @RailMinIndia, which has over 2.7 million followers, acts upon as many as 3,000 complaints daily, officials have claimed. Railways' 150 staffers across 68 divisions ensure that passengers' woes are solved within 30 minutes, they stated. "Twitter has proved to be a powerful medium and met our needs," Union Minister Suresh Prabhu added.