CISF to smile less at airports, says over-friendliness behind 9/11
The CISF has asked its personnel to shift to a "sufficient smile" approach from a "broad smile" system, which would help focus more on security at airports. "We cannot be over-friendly with the passengers because one of the reasons cited as to why 9/11 attacks in the US happened...was excessive reliance on passenger-friendly features," said CISF Director General Rajesh Ranjan.