Telco fined â¹7 crore for continuing to charge ex-customers
Plusnet, the BT-owned broadband company, has been fined Â£880,000 (over â¹7 crore) for continuing to charge some customers even after they cancelled their accounts. An error in the companyâs billing system meant cancelled lines were recognised as âliveâ. As a result, 1,025 customers, who had cancelled the services, continued to be billed and were charged Â£500,000 (â¹4 crore) in total.