British Gas pays out â¹24cr for overcharging 94,000 customers
UK's largest supplier of household energy, British Gas, has paid out Â£2.65 million (â¹24 crore) after regulators found that it overcharged more than 94,000 customers. Due to a system error, British Gas charged customers its more expensive tariff rate after they decided to switch to a new supplier. It also wrongly informed 2.5 million customers that exit fees were chargeable.