Every relationship has its ups and downs: Zomato to angry customer
A Zomato user, who was angry over the delay in food delivery, shared his chat with Zomato's customer support, which read, "Every relationship has its ups and downs." "How do I say the words 'I'm sorry' when I know that words aren't enough," the chat further read. The customer shared the chat online and said, "The bot went all emotional".