1,400% rise in complaints against e-comm platforms in 4 yrs
The number of complaints against e-commerce platforms has gone up by 1,400% over the last four years, according to government data. The complaints have risen from just 5,204 in 2013-14 to 78,000 in 2017-18. Most of the complaints are related to the delivery of fake products, damaged or substandard items, and delay in refund of money.