Semantic-ontological combination of Business Rules and Business
  Processes in IT Service Management
  IT Service Management deals with managing a broad range of items related to
complex system environments. As there is both, a close connection to business
interests and IT infrastructure, the application of semantic expressions which
are seamlessly integrated within applications for managing ITSM environments,
can help to improve transparency and profitability. This paper focuses on the
challenges regarding the integration of semantics and ontologies within ITSM
environments. It will describe the paradigm of relationships and inheritance
within complex service trees and will present an approach of ontologically
expressing them. Furthermore, the application of SBVR-based rules as executable
SQL triggers will be discussed. Finally, the broad range of topics for further
research, derived from the findings, will be presented.
