 Leader in real-time digital engagement solutions and services, Evolving Systems, Inc. EVOL and telecoms operator Orange Belgium have been shortlisted as finalists for the Customer Experience award at the 21st Annual World Communication Awards to be held in London. For over two decades the World Communication Awards have recognized innovation and excellence for global telecoms, and continue to be the most revered mark of achievement in the telecom industry. In keeping with the increasingly fluid relationship between vendors and operators, the categories presented are changed every year and now reflect the latest trends of 5G, AI, transformation, NFV and IoT as well as the traditional awards such as global and wholesale operator. 