 SAN JOSE, Calif., Aug. 24, 2021 PRNewswire -- HIGHLIGHTS: FICO released new research looking at the impact of COVID-19 on digital transformation in financial services, particularly with customer-willingness for digital account openings 62 expect to be able to prove their identity digitally, but if asked to move out of digital channels such as visiting a branch during the digital account opening process, only 21 said they would eventually complete the added steps A greater percent of Gen Z prefer non-digital channels than older generations 29 of respondents between ages 18-24 prefer to use phone call or mail to open a financial account versus less than 8 of those over 65 Half of all customers abandon the digital onboarding process if they have to answer more than 10 questions Leading digital decision platform company, FICO, today released research which found that the COVID-19 pandemic accelerated a digital-first mindset in financial services, with 71 of U.S. respondents willing to open an account digitally via app or website. 