 THIS was supposed to be a good year for DHL Express Malaysia Sdn Bhd. Volumes were growing at a healthy clip of 6 year on year and it had just invested RM25 million in a new, larger facility in Johor. Then the Covid-19 pandemic broke out and changed everything. We started off very well. Our volume and revenue were growing. We were ready to take off when the pandemic hit us, recalls Derek Tully, vice-president of operations of DHL Express. 