 HOBOKEN, N.J.--BUSINESS WIRE-- NICE--NICE Nasdaq: NICE today announced the release of Enlighten AI for Complaint Management, which automatically identifies and categorizes consumer complaints as well as automates the remediation process to drive regulatory compliance and improve customer satisfaction, reducing churn. Based on NICEs first-of-its-kind AI framework for customer engagement, the solution analyzes 100 of interactions across all communication channels and operationalizes root-cause ins 