 Len Basham, named chief information officer of First Savings Bank in December 2019, said his new role will allow him to call the software shots. Basham called it a problem that never stops being addressed, and one that employees must constantly undergo training for in order to stay prepared. If were not so in debt in some of those details in the technology, we can focus on the customer and the customers needs and use that technology to better support the customer, Basham said. 