 The Hanover Insurance Group, Inc. NYSE:THG Q2 2020 Earnings Conference Call July 29, 2020 10:00 AM ET Company Participants Oksana Lukasheva - Investor Relations John Roche - President Chief Executive Officer Jeff Farber - Chief Financial Officer Dick Lavey - President, Agency Markets Conference Call Participants Matt Carletti - JMP Securities Paul Newsome - Piper Sandler Sean Reitenbach - KBW Mike Zaremski - Credit Suisse Presentation Operator Good day, and welcome to The Hanover Insurance Groups Second Quarter Earnings Conference Call. 