 HOBOKEN, N.J.--BUSINESS WIRE-- NICE--NICE Nasdaq: NICE today announced that it has received the highest scores in each of the four use cases among vendors evaluated in the 2021 Gartner Critical Capabilities for Workforce Engagement Management research report. The company scored more than 4.2 out of 5 in all four use cases, including Information Access 4.245, Process Efficiency 4.225, Customer Intelligence 4.285, and Intelligent Dialogue 4.235. NICEs WEM solutions, of which CXone is a 