<prompt> Translate the following text to EnglishIli kuimarisha ufanisi na ufanisi wa bidhaa na huduma maalum, wengi wa mashirika ya fedha ya kuongoza tuliyojifunza kutegemea benchmarking na maoni ya wateja.  <response>: To further assess the efficiency and effectiveness of specific products and services, many of the leading finance organizations we studied relied on benchmarking6 and customer feedback. 