<prompt> Translate the following text to EnglishKatika mpango wake wa utendaji wa mwaka wa fedha wa 2002, OPM aliripoti kwamba, kuanzia mwaka wa fedha wa 2002, itaanzisha hatua kwa hatua mfano mpya wa biashara kwa ajili ya usindikaji wa madai ya kustaafu.  <response>: In its fiscal year 2002 performance plan OPM reported that, beginning in fiscal year 2002, it will phase in a new business model for retirement claims processing. 