<prompt> Translate the following text to SwahiliThe intent of these changes was to put key operational decisions in the hands of the managers who were closest to the point of customer service.  <response>: Kusudi la mabadiliko haya lilikuwa kuweka maamuzi muhimu ya uendeshaji mikononi mwa wasimamizi ambao walikuwa karibu zaidi na hatua ya huduma ya wateja. 