<prompt> Translate the following text to EnglishKwa kesi nyingi, ni uwezekano mkubwa kwamba mteja na huduma ingekuwa na haki ya kuhesabiwa kama kesi imefungwa lakini kwa ukosefu wa nyaraka sahihi.  <response>: For many of these cases, it was overwhelmingly likely that the client and the service would have been eligible to be counted as a closed case but for the lack of proper documentation. 