<prompt> Translate the following text to SwahiliSome of these agencies, such as VBA and IRS, used a balanced scorecard approach, which is intended to provide a balanced perspective regarding agency results, customer satisfaction, and employee feedback.  <response>: VBA na IRS zinatumia mbinu ya Scorecard Balanced, ambayo inakusudia kutoa mtazamo wa usawa kuhusu matokeo ya shirika, kuridhika kwa wateja na maoni ya wafanyikazi. 