<prompt> Translate the following text to EnglishKwa kuongezeka, wasimamizi pia kuzingatia kupima kuegemea, majibu, na kuridhika kwa wateja, ambayo katika macho ya usimamizi wa juu ni muhimu kama vipimo vya kifedha tu.  <response>: Increasingly, managers also focus on measuring reliability, responsiveness, and customer satisfaction, which in the eyes of senior management are just as important as strictly financial measures. 