<prompt> Translate the following text to EnglishProgramu moja iliambiwa kurekebisha uwezo wake wa ushauri wa simu na huduma fupi ili wateja wasilazimike kuja kibinafsi ofisini kwa mahojiano ya uingizaji.  <response>: One program was told to restructure its capacity for telephone advice and brief service so that clients would not have to personally come to the office for an intake interview. 