<prompt> Translate the following text to EnglishKila shirika limechukua hatua ya kwanza katika kuendeleza seti ya awali ya matarajio kwa watendaji wa juu kushughulikia katika mipango yao ya utendaji wa kibinafsi, ambayo ni nia ya kusawazisha uwajibikaji kwa matokeo ya shirika na kuzingatia kuridhika kwa wateja na kuzingatia wafanyikazi.  <response>: Each agency has taken the first step in developing an initial set of expectations for senior executives to address in their individual performance plans that are intended to balance accountability for organizational results with a focus on customer satisfaction and a consideration of employee 