<prompt> Translate the following text to EnglishBarua yetu ya Programu juu ya sifa za mfumo wa kupokea simu, ushauri na rufaa inaelezea sifa za mfumo bora kwa watoa ruzuku ili kuwajulisha uwanja na kuunda seti ya viwango ambavyo LSC inaweza kutumia wakati wa ziara za mahali na kwa tathmini ya maombi ya ruzuku.  <response>: Our Program Letter on the characteristics of a telephone intake, advice and referral system sets out the attributes of a superb system for grantees to both inform the field and create a set of standards LSC can use during on-site visits and for evaluating grant applications. 