<prompt> Human: We moved into a new house in mid-November and were selling our old house ourselves, so we would make trips to the old house every 3 days or so for a showing or for cleaningstaging in November and December. During one of those trips in December, we found a large package on our front porch. We put it in the trunk of my wifes car and brought it home, unaware of what it was- but assuming it was Christmas gift from a distant relative that they had shipped directly to us. When we got home we inspected the box and discovered it was a fruit and vegetable juicer. We phone and texted some family members and it didnt appear to be from anyone we knew.Around the same time, while monitoring my wifes credit card to calculate and gauge Christmas gift expenses for various family members, we were shocked to see a 1200 charge for an item purchased from an unfamiliar company. A couple quick google searches and we learned that the item was from an online restaurant supply store. Suddenly it clicked.We looked at the website for the company and sure as shit, they sell the commercial juicer.We immediately called the the credit card company and opened a fraud claim. We also called the restaurant supply store and let them know of the situation. We talked to someone who was very understanding and said that she had heard of people fraudulently ordering an item to a vacant house and picking the item up. The person we spoke to said they would accept the item back, but needed the credit card company to complete their investigation first.The credit card company initially denied the fraud claim, so we got on the phone with a manager who has it reopened and re-evaluated.After another month, the charge reappeared on my wifes credit card and we were notified that they were denying the charge again because we commented that we had received the item. I guess they assume fraudulent purchases wouldnt be shipped to the billing address.Now that we knew the outcome of the credit cards fraud investigation, we called the restaurant supply store to inquire about how we could return the item for a refund. I spoke with a very nice sales representative over a weekend who said they dont handle returns on the weekend, but he would initiate the request and someone would contact me on the following Monday. Great! Before we ended the call, he wanted to confirm our contact info. He had the correct phone number in his system, but when he read back the email address he had, it was completely unfamillar. It was a Gmail address that I assume was a persons first and last name. The name of someone I have never heard of. BOOM! RED FLAG!Fast forward to The following Monday...We received a call and were told the item would not be accepted. That it was passed the 30 day return window, and even if they were to accept it back, there would be a 400 restocking fee- but they decided they would not take the item back- stating that it shipped direct from the manufacturer and that they didnt know how long it sat outside on our front porch or what kind of condition its in its perfectunopenedNow we are stuck with a 1200 commercial juicer and a 1300 credit card bill including interest that was charged back to the card since the fraud investigations took 3 months and were deemed non-fraudulent.There is no way in hell my wife or I ordered this item from a commercial restaurant supply store that we had never heard of in our lives. We dont own a restaurant, we dont juice, we dont spend 1200 without seriously consulting each otherWhat are our options? Could we file another fraud claim with chase? How can they deny something that is absolutely fraudulent and hold me responsible? Its like they are calling me a liar. Should we file a claim with credit monitoring agencies and not pay the charge?Feeling helpless!!Thanks  <response>: Check the credit card agreement you have with Chase. It probably says something on how to dispute a charge and how to appeal a denied dispute. Be sure not to miss any deadlines. This may need to go to arbitration at this point, but to escalate this is the only way to get the money back. Collect evidence. Try to find out anything about that suspicious email addressname, e.g. by searching the web for it or places like whitepages.com. However, the burden of evidence with Internet purchases is generally on the bank. File a police report. This should help in dealing with Chase and who knows, maybe theyll even find the thief. Talk to the local police at the place where the juicer was delivered, since the thief probably planned to pick it up from there, and you were just quicker to find the box. Think about whether the thief might be someone you know. Someone trying to get revenge on you for something, or just someone who happened to know your credit card info and saw an opportunity to steal a juicer. 