<prompt> Human: I turned in my 2013 Volkswagen Passat on April 19th and the buyout amount VW calculated was determined in December when i applied for the buyback. I waited until after April 15th to get into a lower mileage bracket to receive an extra 800. The amount VW ear marked to send to Chase holder of the loan was 1600 more than was owed on the vehicle. Chase shows receiving the money on April 24th but still has not returned it to me. They claim they have a 10 day anti-money laundering policy which would have put the money into my hands on the 8th of May. Needless to say that didnt happen and when Ive called Chase they told me they needed more time to review the amount owed to me. Im stuck in limbo here and I know theyd be fining me every single day if I held onto 1600 of theirs. What can I do about this and what can be done to punish them for helping themselves to a one month loan on my money?  <response>: Punish them? Nothing. Keep calling. Go into a branch, ask to keep speaking to the supervisors until you get it back. Once you have it, close all your accounts and move on. 