<prompt> Human: A few months ago somebody withdrew 600 from my checking account. I was living in a major city at the time. The asshole withdrew 300 and spent another 300 at a liquor store. I filed a claim with BofA and they gave me temporary credit or something. I get my money back. Just this week I get a notice saying that my claim was authorized and they will be taking the money back out of my account. What can I do? Theres a service number to call but it really seems pointless.  <response>: For the liquor store at least, the bank would have contacted the card association Visa, Amex, etc and reported fraud. The liquor store then has the opportunity to provide documents showing the charge was valid. The information in those documents is what was used to deny your claim. You have a right to request a copy of those documents. As for the ATM charge, those are handled differently, but you might ask for the evidence that was used in denial. 