<prompt> Human: My wife is paying on a student loan from Sallie Mae, by mailing a physical check each month. This is a student loan that her parents took out on her behalf, but we took over payments last year. Because the loan isnt in her name, theyve told her that sending physical checks is the only option.Sallie Mae is claiming that we didnt make a full payment in October, and processed the check at a lower amount than the regular monthly payment. Its possible that my wife made a mistake, and wrote the wrong amount, but looking into the payment history, we found that an image of the check isnt available. Through the PNC online account, we can normally see an image of each check that was cashed. As the title says, this transaction is listed as E-CHECK followed by the check number. Normally checks would just show as Check and have an image link for the scan.Is it shady for Sallie Mae to process this transaction as an e-check?Is there a way, through PNC or Salie Mae, to demand a scan of the actual check?To the root of the issue, is it weird that Sallie Mae wouldnt let my wife setup her bank account for direct payments? this wouldnt be an issue if we werent forced to write physical checks.  <response>: You should be able to use your banks online bill pay site to set up a payment to the right account.Their processing of a physical check as an e-check is pretty standard. 