<prompt> Human: So I am writing this post for my sister in-law to which this happened. My sister in-law, along with my SO, and myself went to Lowes and bought a fridge for their mother. The purchase was made with a Lowes credit card. The total for the fridge was a little under 2k. Today we went to figure out where our fridge was, and we were told it was returned and whoever returned it took the money on a merch card and bought something else with it. Now she is stuck paying the fridge on the card still. Is there any advice anyone can give us?Sidenote: it is absolutely crazy how a store will accept a receipt for a high priced item without asking for ID or putting the credit back on the Lowes card.  <response>: Did you order the fridge? If you never picked it up, then youre set. You never took the delivery of the merchandise. It was stolen from Lowes. Ask them why they let gave a stranger your fridge without proof. Contact the people that issued the card and dispute the charge. You ordered the fridge, but Lowes never delivered it to you. 