<prompt> Human: Hi everyone, I am at a loss right now as to what my next steps should be for this issue I am experiencing. Maybe someone here could provide some guidance. I apologize for the long story but I hope I provided as much info as needed. A few months ago I placed a freeze on my TransUnion credit report. The transaction went through and I was able to generate a PIN successfully. At the time I thought all was well, I could log in to my account on TransUnions website and see that the freeze was active. I even tried to do a credit line increase on an existing card and it failed to go through because of the freeze. Well apparently all was not well. About a week ago my dad calls me up and says that he was trying to open a new account at his bank but was denied because of a credit freeze on his account. Problem is, my dad has never placed a freeze on his account. He was given the date that the freeze was placed and it matched the date that I placed my freeze on. So here is where it gets interesting. I called TransUnion at their credit freeze line and I was able to get through to a rep using my information. They confirmed that I had a freeze active on my account so I explained the situation stating that for some reason it looks like somehow during the process, my dads account was frozen as well on the same date I froze mine. Understandably they refused to discuss any of my dads information with me so I had him speak with the rep. To our surprise, the rep told him that he has a freeze active on his account as well! Now we ask how can this be possible? I locked my account using my SSN, DOB, full legal name, etc. How could activity on my account activity affect my dads account when we obviously have completely different SSNs and DOB. However, we do share a first and last name but I have a Jr suffix in my full legal and we also share the same address. The rep could not explain why the issue occurred and seemed rather hesitant whenever we mentioned each others accounts. The rep seemed adamant that my dad had a freeze on his account and there were no issues on their part. So we complied and stated that we would like to have the error freeze removed from my dads account. Of course they required a pin which my dad did not have because he never actually put a freeze on the account. After much back and forth with the rep, I gave my dad the PIN number that I created when I placed the freeze on my account. Well lo and behold my PIN went through, and unlocked his account. So again we ask why would my account activity affect my dads account, but unfortunately we could not get an answer.So now we think all is finally well right? Nope. A few days ago I tried opening a new account at a local bank. They required to pull my credit report from TransUnion so I went on the credit freeze site to try to place a temporary lift on my account. Well the website kept erroring out at the last step each time. I did some further testing and I also could not change my PIN either. I tried using the automated phone service but kept receiving an error stating that my information could not be verified. Suspecting that maybe when my dad removed the error freeze on his account, it might have removed the freeze on mine, I checked the website and it stated that my account still had a freeze active. So I call the helpline again and get through to a rep. I explained the situation and when the rep looked up my information he stated that I had no freeze on my account! He gave me the date that the freeze was removed and of course it was the same date that we called to remove the error freeze on my dads account. I further explained the issue but the rep just could not do anything for me. He kept on repeating that the freeze was removed and I should be able to use my credit report now. So here I am now, my account is still clearly frozen since I cannot pull my credit report, credit Karma states that I have a freeze on my account, and TransUnions own website states that there is an active freeze. Yet their automated phone system as well as their own reps insist that there is no freeze and they cannot help because supposedly the freeze was removed. If anyone has any advice on who I can contact or what other steps, I can take to try to recover my credit account I would greatly appreciate it!TLDR: I placed a credit freeze on TU a few months ago, and the system somehow froze my fathers account as well. We removed the error freeze on his account using MY PIN but now my account is stuck in limbo. Website says my freeze is active but phone system and TU reps say the freeze was removed.  <response>: Sounds like it may be a JrSr situation where you both have the same names hence the freeze on both. The Transunion rep should be able to get that corrected however. Call again ask. 