<prompt> Human: Some backstory to how the hotel has our information is that we went there to stay for one night. We checked in, saw the room wasnt ready, told the front desk, they said they would reimburse the card and gave us a written paper that they owed us reimbursement for the night. About a month later we noticed charges to our debit card from the hotel of over 3000 and after contacting the hotel and their general manager we cancelled our debit card to prevent any further charges and they later said they would charge back everything to our new debit. It seemed like everything was going to be back to normal until we got a call saying they made the first chargeback to our card and we received nothing, when I asked what card it was they said it was our old one because they cant reverse a charge on our new card even though they said it was fine and they could. So where do I go from here? Do I go the same way I have been or what? Its a holiday inn hotel so I expected much more than this. Sorry for the terrible writing, this has got me really stressed so I cant put my words together as well.Assistant: They really cant reverse a charge from one card into another. If you had just gotten a different card and the number was still linked to the same account, then it would have worked. Thats probably what they thought you meant by a new card. Because why would you cancel a card to deny them access, only to have to give them the new card information so they could credit you? It makes no sense. Next time use a credit card so that charges dont come directly from your available cash this isnt a panic situation. Human: Next time use a credit card so that charges dont come directly from your available cashThis is ALWAYS good advice. A chargeback on a credit card is trivial; on a debit card, its a PITA even IF the merchant allows it. Credit cards also offer significantly better legal protections for fraudulent charges.I know theres a militant anti-credit card faction here, but this is one of many reasons that every adult should have a credit card.Assistant: the main reason why we didnt use a card was because it was a business expense. Never had a reason to have a business credit line until now.Human: They mean you should have put it on your personal credit card instead of your personal debit card. Assistant: I know, Im saying that it was for business and to keep my accounts separate and I put it on my business debit.  <response>: Your post doesnt say it was a business debit card. 