<prompt> Human: I had surgery a year ago and one medical bill I thought I had paid did not get paid and I got sent to collections. I asked them on the phone to please delete this and I would pay it in full, and they said they would. Thing is paid but my credit report Trans Union reflecting the item in collections, and now reflecting that I paid it, has made my score drop 100 points went from 765 to 670. I have been careful up until now and its really the only ding on it. I dont know what to do. I tried calling them to ask them to delete it but whoever I talked to sounded like they hate their life and couldnt care less about mine. Is there ANYTHING I can do from here? Thanks in advance for any advice  <response>: Call the collections company again. And again. And again. Call them, bug them, email them, plead with them, beg with them. Be nice. Be considerate. Get emailsphone numbers for folks higher up the food chain of that company and call them. Ask for a deletion. Tell them that you paid it in full. Youd be surprised at how many deletions happen just because people kept at it. 