<prompt> Human: In early 2012, I withdrew from a college in New York that I was attending I was working on a second degree, but received a job offer I couldnt pass up.I withdrew from the university in a timely fashion, and that was that.In late summer 2014, I received a call from the college stating I still had an unpaid tuition balance, and it would be sent to debt collection shortly. I claimed that I had withdrawn. One employee told me off-record they recently switched record keeping systems and theres a good chance my withdrawal documentation was lost during the switch. Regardless, I was told I had to get confirmation of withdrawal from the teachers of the classes I had been enrolled in. I did this and submitted all the necessary paperwork. I was told in September of 2014 that my petition was accepted and I received a 100 refund. I have this in writing.A few days later I received a call from a debt collector, I explained what happened and how I just resolved it. I forwarded them the notification I received as per the collectors request, and never heard from them again.In January 2016, I needed a tax form from the college. An employee mentioned I still owe a balance according to their records. I sent several emails to investigate this, and the only response I received is they are looking into it, and someone would contact me. I was never contacted despite my best efforts to follow up.I received a phone call two weeks ago from a new debt collector. According to the representative, I owe the original balance plus 600 in collection fees.I immediately followed up with the college. I was told by one employee that the issue might be as simple as two departments failing to communicate. Student services not notifying the bursar of my approved withdrawal Another employee stated that I may owe for something else. I asked for documentation of this and was told she would get back to me. I have not received anything further on this. I made sure to write down the date and name of the person I talked to.The debt collector states I need to write a letter to the college disputing the debt. I will do that, but Im not sure how that will help anything considering how little information Ive been given, and how inept the departments Ive had to deal with are.Nothing has been mailed to me in terms of bills, or debt collection notices. I recently checked my credit score and it remains untouched.Is there anything else I can do to help my situation? What rights do I have regarding this collection? Is my best bet to just continue harassing my former college until I get answers andor documentation?  <response>: This kind of a situation is not terribly rare and it often seems like different departments do not talk to each other. My suggestion is to elevate the discussion to the Provost senior academic official who functions as the COO and explain the problem to himher along with all relevant documentation. She is over all of the departments and should be able to quickly resolve it. PS - Someone will undoubtably ask why not send it the university president. In most cases, the university president is outside facing while the provost is inside facing. The provost is much more equipped to handle this and, if you send it to the president, she will just send it to the provost. 