<prompt> Human: Previously posted a couple of times regarding this issue and I figured I would update everyone on how it got resolved. TL;DR CFPB helped me get my money back.Part1: Part 2: I submitted complaints to the CFPB. As soon as I submitted my complaint to the CFPB, Chase became much more interested in getting to the bottom of my issue. I followed uZeneParkers advice and went back to the branch on Monday after I filed my complaint last week. The assistant manager and I were able to get someone on the phone right away who was willing to help. Apparently they didnt have a copy of my original affidavit on file surprise surprise and the branch didnt retain my original signed copy surprise surprise. so a check was never sent out surprise surprise. The copy of the affidavit that they gave me had the notary stamp slightly cut off so they didnt want to take that as proof. They had me sign and notarize another affidavit.They Fedexed a check to me after they received the new affidavit. Of course, as a final curveball, they tried to send it to the branch instead of to my address, but under my name. Of course, nobody accepted delivery of the check. Thankfully, the driver recognized that they had the wrong address and Fedex let me reroute the check.So a few takeaways: 1. Dont trust Chase telephone banking. They are completely incompetent. 2. Chase Branch Operations and Chase phone operations are completely independent entities that are not even allowed to talk to each other.3. If your case falls into a weird crack in the bureaucracy like mine, contact the CFPB right away. A complaint with them escalates your issue to someone who can talk to both branches of their business. Demanding to be escalated only gets you to the highest level of that respective branch of the business. If your issue is with 2 different sides of the business talking to either side wont get you anywhere. 4. Threatening litigationregulatory action gets you nowhere. File a complaint if you are in the right.5. Shoutout to uZeneParker. Dudes like the bank whisperer in my book.Edit: link of uZeneParkers original advice  <response>: Another win for CFPB! I hope they survive. They are a godsend. 