<prompt> Human: We called the number on the invoice and explained our situation and they just said they would get back to us in 10 days. This seems ridiculous. It obviously isnt her bill and we want to take care of this fast so that it doesnt start showing up on her credit reportcollections. Is there anything I can do to expedite the process with the billing company?  <response>: Whatever you do, when speaking to the hospital, do not give them her Tax ID. It will be a lot easier for them to fix the Tax ID then to actually find the correct person to bill to. They can easily make this your headache and not theirs with that information.The conversation will be innocent from the billing rep but the potential for your SOs Tax ID number to end up on the bill is higher than 0 and then you have to clean up their ineptitude. 