<prompt> Human: I was seen at the beginning of June in the ER in Oklahoma. I have health insurance and provided it while I was there. They sent out the bill and it was listed as self pay. I called and provided my insurance information. They said that my insurance information was put in the wrong pile when I was originally seen and was shredded and thats why it was sent as self pay. They stated my insurance would be billed and a new bill would be sent out. Every month since then I have received a bill still listed as self pay. I call and they say it shows where Ive called and provided insurance information and it just hasnt been processed and to disregard the bill until they send out an updated one. They have told me every time I have expressed concern about it affecting my credit or going to collections that because it shows on the account that the insurance billing is pending it wont affect my credit or be sent to collections. I have called at least a dozen times, probably more. They tell me they have sent it to supervisors and are expediting it. I have asked to speak with supervisors multiple times and am told they cannot come to the phone and will return my calls only to never be called back or called back by a regular employee that tells me the same thing. We are coming into November 5 months since original visit and I just received a bill saying my bill is account is delinquent and is being sent to collections. What can I do!? I am beyond frustrated at this point.  <response>: I had the same thing happen to me. It is beyond frustrating. This is what I did. I prepared a letter detailing what happened, my date of service, account number and insurance information, as well as every contact and effort I made. I sent that letter to administration and copied the billing department via email, fax and postal mail with tracking. I received a call within 24 hours to resolve. 