<prompt> Human: Hi everyone - first off I want to say this isnt happening to me but to my sister.She got an email from her apartment property company stating their auto-pay system was having an issue and that if tenants wanted to continue doing auto-pay to re-enter their information. Her lease is up in January and she is not planning on renewing it so she decided not to re-enter her info and pay for the month of December manually. Turns out the auto-pay system still took the money out of her account on top of her manual payment.She is negative 1000 in her checking account now. The bank said they couldnt do anything because the payment already processed which Im still not sure how since her account is negative and her apartment complex says they cant refund rent to existing tenants.Is there anything she can do?  <response>: She needs to go into that leasing office and raise hell. This is wrong. 