<prompt> Human: Warning: this came out somewhat ranty so be prepared for that. I submitted an application over a month ago on their website and finally gave up yesterday so I called to cancel my application. Their interest rates are some of the best out there and I have heard nothing but good things on this sub. Am I the only one who had a bad experience?The last month has been back and forth with them, resending them the same documents over and over as they request them. They tell me great, we will process this and you will get a phone call or email in 2 business days but I always end up having to contact them after 4-5 days of no response.They cant accept my ID or my husbands because drivers lisences typically expire 5 years after they are issued and that is not the case with either of us. My drivers lisence is only good for one year because I got a new one when my name changed but didnt have the money to pay for a renewal. My husband got a new one when he turned 21, but still had 3 years left before it needed to be renewed so its only good for 3 years. Ally basically told me that we both needed new lisences to open an account with them even though my husbands is good for 2 more years, mine is up in November. Is this normal? Seems rediculious to me.I finally called 3 days after I was supposed to hear from them regarding the ID issue and cancelled my application. It took ten minutes because the service rep was sooo sure that he could help me and that he could get my account opened with other documentation. I can take a utility bill with both of your names and your current address to get your account opened if you would like. Thats all well and good but I sent them that utility bill over 2 weeks ago and they confirmed that they received it. So Im sticking to Columbia Credit Union... I was origionally going to switch because I moved out of CCUs area and will probably never use their branch services again, but the online tools are great and they are actually quick and helpful over the phone.Thats my story, just wondering if Im alone.  <response>: Ally for me has had some questionable customer service and that reflects in the online reviews Ive seen as well. However for me this is hardly a deal breaker as my old bank has worse reviews but Ive dealt with their employees probably twice in the last 5 years.Get your account set up and legal with their sig card and then quit worrying about it. I dont need my hand held getting money deposited or spending it so who cares how good their customer service is. 