<prompt> Human: Sometime last year I got a Groupon for laser hair removal, went in for my treatments, everything was great and those were completed... I liked the place so much I bought another package from them at retailnot via Groupon, for 6 treatments in another areait was not cheap. I paid for this with a credit card that I paid off at the end of the month. No contract was signed. The person I paidthen a laser hair removal tech operating inside another business uses a system to take payments that automatically emails a receipt, so all I have is a receipt in my inbox that doesnt even specify what the treatments areit just says custom amount.I had 1 session done, and right before my next appointment I got a call that the laser tech was abruptly moving to a new location for an undisclosed reason and they would start rescheduling appointments soon. Shes now moved to apparently operate her own spa, but for some reason they keep pushing back the date for laser hair removal appointments. I wanted to be done by summer, and last I heard they may begin scheduling appointments starting May 6. This is pretty unacceptable to me, theyve pushed back the date at least 4 times now. People are leaving comments on the spas new facebook saying how the owner basically stole their money to open her own business. At first I thought this was a little dramatic, but as the date keeps getting pushed back Im wondering if Ive been scammed. I have kept emails of all communication about this closing, the dates changing, etc., if that makes a difference.Anyway, Ive already spoken to my credit card company and have been told I can initiate a chargeback in writing, but my questions are:1 How is this situation affected by the fact that the receipt has the previous address AND name printed on it? What proves that this is the same company so that my credit card company can go after them for the chargeback?2 What is the likelihood of actually being successful in getting my money back in this situation, given that I paid for it so long ago and would only just now be disputing the charge?3 What else can I do to get this money back if this doesnt work? I pretty much wiped out the entire fun money fund that Id built up, so Im pretty pissed off that I dont have anything to show for it.TL;DR: Paid for a service last year, seller didnt follow through -- how likely am I to see my money again if I file a chargeback with my credit card? If its unlikely, what are my other options?Assistant: 5 months may be a bit long for a charge back. contact your CC company. if not you can always contact the local BBBHuman: They said I can initiate it, but when I asked how likely it is anything will come of it they couldnt really comment. I was wondering if maybe someone had a similar situation and they could comment on the likelihood of success here... BBB is a good idea, Ive also just sent off a polite email asking for a refund to give them a chance before I pursue anything else.Assistant: It depends on the card company. AmEx, for example, will certainly make you whole here. YMMV with other cards.Id definitely pursue a less passive route of contact than email; its nice to get a paper trail, but Id call in this situation and reference your email.Look, worst case scenario, the chargeback gets rejected. Its worth a shot once all your other options are exhausted anyway.Human: Ive called so many times, they never pick up their phone... thats a whole other thing that people are blowing up their facebook about. Its gotten to the point where theres no more room to leave voicemails. Im going to give it a shot and see where it goes... unfortunately its not AmEx, its Citi, but hopefully theyll be able to help.  <response>: You know, I would just go ahead and initiate the chargeback. Wait if you want, but no answer on the phone during regular business hours and a full voicemail means one of maybe 2-3 things and none of them lead to them giving you a refund. 