<prompt> Human: Wasnt quite sure where to post this but people here are nice so I figured Id try here. Last September my work vehicle was backed into by a bobcat. So I got a rental, it was a brand new rental and in less than 24 hours I totalled it. I wasnt speeding or anything I couldnt even tell you how it happened just didnt see the other car. Anywho right off the bat I called the cops, my insurance. Got all my ducks in a row. The rental company calls me to get my insurance info, I give it to them policy , effective dates, company name, phone Pay my deductible, my insurance drops me, I get new insurance. All is settled. Now 9 months later the rental insurance company is sending me paper work saying I still owe them money or be sent to collections, Like they never even bothered trying to talk to my previous insurance... I dont have all the information that I did 9 months ago. I called them voicemail saying I gave all the information for this 9 months ago and they need to talk to my previous insurance company and I have paid my deductible have nothing else to do in this process. I gave them the insurance companys name and thats about all the info I have still. My question is if they are gonna make 0 effort to get their money despite being given all the information. What can I do to stop this from harming my credit when Ive done everything right? Thanks for any advice.  <response>: Can you call your old insurance company and ask for the details of your old policy and then just give it to the rental insurance guys? 