<prompt> Human: I live in Texas and my air conditioning went out on Sunday. I called an AC company to come out and fix it. They came out and said my thermostat had broken and they installed a new one but said I also needed a new system because mine was close to falling apart 10,000 to replace. They charged 250 for the work. It seemed shady because there had been no issues until that day. So, I called a 2nd company and had them come out as well and gave no indication someone else had come out earlier that day. I just told them the same thing I told the 1st company. The 2nd company came out and after looking at everything showed me my new thermostat installed by the previous company was mis-wired to keep the condenser running which would have frozen my system leading me to believe I really did need a new system. They assumed I installed it until I told them what really happened. The 2nd company charged me 150 to fix the thermostat after having to wait two days because my system did freeze thus the 48 hours to make sure there were no other issues and said I was all set. Be cautious out there and get a 2nd opinion if a repair company seems sketchy. I should have asked for personal references, but I was under the gun because the house was hot and my wife and I have a small child. The 1st company I called had good comments on Yelp and seemed legitimate. The thermostat really was broken, but there was no way I needed a new system. I cant say for sure they were trying to scam me, but it felt shady. I had to pay an extra 150, but I found a much better electricAC company to do business with going forward. And yes, I am calling the 1st company to see if they will provide a refund and I have a picture of how my thermostat was set up by them.edit to explain why 48 hoursAssistant: How is that not illegal what the first company did?! Human: Well, I cant prove they did it on purpose, but it just felt wrong. Its not illegal to make a mistake, but its definitely bad business to make one like that in my situation. Assistant: They lied that your unit is failing. They wired it in a way that will cause a failure. Thats enough to prove malicious intent on my book. What a bunch of scum. I would trash whatever digital presence they have for such slimy practices. Human: Part of the reason I posted is to see how pissed I should be. After reading the initial responses I am tempted to sue in small claims court and report to BBB along with social media shaming. However, I am going to give the company a chance to make it right first. Based on their response Ill see how far I take it. Im hoping it was one bad actor and they are embarrassed by the situation.  <response>: Id take a slightly more measured approach. You have pictures of their work and possibly the word of the second guy stating what he saw, correct? That should be enough evidence in small claims court but dont go there first.Id go to the company and request a refund because the job was not done up to expectations. Do not suggest it was intentional. Be nice, not confrontational. Ifwhen they say no, then file small claims for the cost court fees. The court will probably be annoyed if you did not make a good faith effort to rectify the situation out of court first.Skip the social media shaming until they become belligerent dicks about the whole thing. If you go on Yelp first, they have no reason to work with you to get your money back. 