<prompt> Human: What can I do? I used my AMEX card to pay. Can I dispute the transaction? What if AMEX demands a proof of return? Can I just put it in a box and ship it to BH and hold the shipment receipt as proof of return?Edit: The laptop is not damaged. I am just trying to return it because the build is a lot poorer than what the pictures showed. Like I said, I did not even try to turn it on.Edit2: Just read their return policy. The policy says unwrapped computers cannot be returned. I guess Im fucked then.Edit3: I called BH customer service. They agreed to make and exception and issued me an RMA. Thanks for your help.  <response>: Check your Amex paperwork. A quick search seems to indicate they have some form of purchase satisfaction guarantee may depend on the specific card, and the item purchased. It might be worth calling them Amex to see if they have any sort of policy for this sort of thing. 