<prompt> Human: First of all I just want to thank you guys. . If it wasnt for the great advice I would of took my chances with going to the airport. So I wanted to update you guys on what happened, just in case you go through this yourself.So after I read countless comments that it wasnt a federal violation to reinstate my ticket and that the first manager just straight up lied to me. Not only in saying it was a federal violation but also that if I go to the airport they will have a more in depth log to look through they dont. I decided to call again. I thought maybe dropping names like DHS and DOT would bring faster results. Well I got the manager on the phone a lot quicker than the last time. But thats as far as the progress got.From there on I literally sat on the phone for an hour going back and forth with the manager telling me my girlfriend didnt board the plane. She would use condescending remarks like A lot of people dont know if you cancel your outgoing flight, then the return is cancelled as well. After I just mention to her that my girlfriend sat right next to me. And when I would say she absolutely did board the plane. Shed remark well then I cant help you from here if you wont give me the full story. This kind of conversation as I stated before lasted about a hour. It felt at times she was bribing me to lie. If I just tell her the real story then I can reinstate the ticket for 200. I thought about paying the 200 since I was shipping out the next day and I needed piece of mind , but she wouldnt let me until I told her the full story. Stating that the manifest has never been wrong and it says in her system in 3 different spots that she didnt board, and thats never happened I wish I could tell you guys theres a secret way around this or I have magical sentence that made it all right. But the truth of it is, i was persistent with my story and I think I just wore her down to reinstate the ticket finally. She sounded so defeated when she finally gave in. Almost sad?? Which baffles me because she just gave someone a ticket to go back home, instead of ruining their thanksgiving. Im assuming she was just ready to get off the phone with me. I told her thank you and I hope you believe in karma and her remark was I hope you do too. We made it back so I guess everything is good on our end but well never be flying with this airliner again. Its sad weve come to a day where computers are more reliable and a real person pretty much begging to just go back home, is the liar. Edit: a lot of people are wondering the airliner. It was delta. And like I said in my original post, its a shame because we were giving them such high praise on our flight there.Original post if you want to get the full story  <response>: The problem with call centers is that they are staffed with humans who act on their personal concept of right and wrong. I once got stuck in Cancun after a flight was cancelled due to mechanical issues. We were taken to a hotel and given a number to call to book flights back. The first person I dealt with hemmed and hawed and wasted an hour of my time, then hung up on me. I called back. The next person gave me first class seats back home, and took perhaps 5 minutes. 