<prompt> Human: Quicken stopped updating by BofA Visa card transactions about a week ago. When I tried to fix it in Quicken, it said something about setting up Direct Connect, and asked for my password again. I put it in, but it still didnt update. On the error page the Quicken error page it gave me an 800 number to call, supposedly with BofA.I call, talk to the guy after going through some automated steps asking for my last 4 of SSN. The guy asks me to verify my name, which I do, then he says he is able to see that I am connecting through Web Connect, which he says he thinks is the problem. I think I remember seeing Web Connect when I first set up my BofA account in Quicken.This is when he asks me for my password. I say that Ive been told never to give that out if asked. Then he asks me for the 3 numbers on the back of my card. I hang up.Do I need to be worried? My Quicken is from 2012, Ive never updated it. Is it possible because its an older version, its susceptible to viruses that would direct me to a fake customer service number? Or am I just being paranoid?  <response>: I would be worried. Look up the number for BoA and call them directly. ASAP. Tell them what happened and what the other person asked from you. The real CSR should be able to put you through to someone who works in their fraud department.What they were asking for is text book phone scam material. Ive never heard of this Quicken angle before. Good luck. 