<prompt> Human: Recently I was handed a potential job offer to work for an insurance agent. From what he said it sounds like Ill mostly be doing customer support over the phone and on the computer. He said to just send him my resume and wed talk about the opening he had, but I want to make sure I send a decent resume. I have some Microsoft office certifications from 6 or so years ago but those are the only skills I can think of that might apply. Any help you can give is greatly appreciated!  <response>: List your certifications but not the years they were obtained. Since the job doesnt require those certifications, they probably wont ask how old they are; theyll just focus on the fact that you can use those programs. You didnt drop out; completion of your degree is simply delayed. Dont mention mental health or anything in that vein. List your education so far and any coursework you took that helped develop anything you might use in an office setting -- math, anything writing-related, anything computer related that isnt terribly specialized learning computer animation means nothing to them; understanding how to work with databases, while not in your potential job description, is actually somewhat relevant, since youll likely be working with some kind of CMS or customer database on the front end.Im assuming your food service job was customer-facing? As long as you werent back in the kitchen where you never interacted with customers, thats relevant. You learned how to handle challenging customers, dealt with mistakes, perhaps handled money. A customer service job in an office isnt much different.We all started out with a first job and no career skills. This potential employer need someone reliable, intelligent, and professional. Youre hopefully more mature than someone fresh out of high school, and thats probably part of the reason theyre considering you. Google How to write a resume with no experience -- there are a ton of articles available, and even some sample resumes to point you in the right direction. And make sure you have zero typos or spelling errors on it; mistakes show either lack of knowledge or inattention to detail. 