<prompt> Human: I live in rented accommodation and am not a bill payer, I also receive my bank statements online because its the 21st century. I am trying to open a foreign exchange account although my general question applies to any financial account and I need to confirm my address via either a utility bill or a bank statement. What can I provide without going through an excessive amount of hassle?For context I have recently moved to New Zealand for the next 12 months and have been in my current rental for a month. I have sent company in question official confirmation of my residence here; their compliance team will not accept it and Im stuck in a loop of endless computer-generated emails that cannot help. Any help is hugely appreciated, thank you! Assistant: Can you not print a bank statement off the internet? Just because you get statement online doesnt mean you cant print a pdf off and turn that in. Should be the same form that they would have sent you in the mail.Human: They specify that they cannot accept online statements, it must be a scan of a posted document  <response>: As uhlwroc said, I know with my bank Ally and my credit card CapitalOne the statement PDF provided on the website is identical to the mailed statement. There shouldnt be any differences at all, so theres really no way for them to tell you that they cant accept one versus the other. Id just print that off, and scan a copy of that back to them - theyd be none the wiser. 