<prompt> Human: I cancelled Verizon Internet service 2 months ago, and I found another provider. 1 month later I got a bill from verizon for Internet that was supposed to be cancelled. I called back, and they said they would take care of the problem. Well I just got another bill today that totals 2 months plus other crazy charges. They have now told us that because of the holidays they cant help us right now. My question is : How do I handle a situation like this without hurting my credit? I refuse to pay for service that Im not receiving. Plus that company has horrible customer service, and I cant sit on the phone any longer. Ive spent hours talking to those people. I currently have great credit 789 and dont want it ruined. I need some advice. Please help.  <response>: Contact your credit card company, explain it to them, and have them deal with it. Ive done that for a few service providers who refuse to change their billing getups. 