<prompt> Human: Hello Personal Finance- We need your help. My Aunt, a 50 year old Missourian, has an insurmountable 30,000 of federal student loan debt for an Associates in Criminal Justice Certificate- Certified Nursing Assistant. Somewhat relevant background:Her financial problems began in 2009, when the factory she had worked for for 10 years closed its doors and moved to Mexico, and was not offered a position to follow the plant. She was offered a combination of two years severance unemployment and an opportunity to go to the local community college, but was limited to Computer Science, Criminal Justice, or General Education. She choose Criminal Justice, and then after accumulating almost enough credits to get her degree, started a CNA program at the college and got both an AS and Certificate. All in all, she currently owes 30,000- she ended up staying two years longer at half time due to needing to work and pay her mortgage. She is currently in default. We have determined that she qualifies for PSLF due to her employers status as a 501c3, and I am having her fill out the paperwork tomorrow. She has been eligible for 5 years, and I cant believe nobody has told her this, and Im honestly angry that she was afraid to ask for my help before it got this far.Is she eligible for any forgiveness programs through the state of Missouri through her husband who is employed through the Missouri Dept. of Corrections? It never hurts to ask when youre in this deep.The real question we have is NavientSallie MaeWhatever theyre going by now, lost a 7000 lump sum payment she had made, and I have found the bank statements showing the payment and letters demanding this amount be paid in order to get her loans out of default, because she was cutting it too close to make payments, and was never told about IBR. After denying receiving it, they started garnishing her wages the very next week, and they told her after making 10 separate from the garnishment payments, they would remove her loans from default- and again, have failed to do so. She has turned to me with this because she is getting nowhere, and honestly, the first thing I thought of was to ask the ever-wise PF community. Should we file a CFPB complaint? File a complaint through myeddebt.gov? Any advice would be appreciated.  <response>: Wait, she has 30k in student loans from a two year degree at a community college? This does not sound possible even taking extra time and going part-time. Have you actually seen the bills from the school, not just the amounts from the loan company? 