<prompt> Human: So, a lady was kind enough to leave a note after hitting my car in Disneyland parking lot. I cant even fathom how she can hit my car considering the parking lot was wide and one-way. Anyway, she refused to talk to me but redirected my to her insurance. After talking with her insurance, the insurance company wanted me to get an estimate at particular body shop. I did online estimate and it came out to be close to 1000. When I sent the estimate, the insurance company said this is unacceptable because I have to take the car in person. So I would have to waste my time to go to their particular body shop just to get an estimate and go back again to get it repaired. I never got into accident so I am not sure if this is how normally works. They are also refusing to pay for the rental and gas while my car is in repair. I dont understand why I have to go through all this when I am the victim. Does every victims in a car accident experience this? Thanks  <response>: Contact your insurance agent and have them work with the other insurance company. We had a similar issue and got tired of being jerked around. Within a day or so, we had our car dropped off for repair and had a rental with no out of pocket cost. 