<prompt> Human: I made a 1,000 custom lightsaber order dont judge lol in December. The merchant listed on their site a lead time of 12-16 weeks. At 18 weeks still hadnt received the item. When I emailed them, they said there was an issue with their manufacturer but they were working on it. I waited until July 30weeks now and then emailed them again.They said they are further delaying the sabers because they are starting generation 2 hilts and are changing all the orders to gen 2 to facilitate work they are doing with another company.I asked them how long it would take and they were unable to give me an estimate.At this point I requested an order cancellation and refund but they said it was against their policy. They claimed it was a custom order and all estimates were subject to change.This is what their website said:Lead Time: 12-16 Weeks Lead times are estimates and vary based on availability and order volume. Products are made in batches of similar variants, and may not be produced in the exact order that they were purchased.I think I have two arguments to make: 1 taking twice as long as estimated with no end in sight and 2 change of the item without my consent from gen 1 to gen2Im probably going to have to do a credit card chargeback. Anybody have advice on how to proceed? I did call my cc company and they said as a custom order I can wait longer than 2 months  <response>: This is exactly what charge backs are for.Youve given the company time to work through the initial order issue. Now that theyve given yet another delay, they are refusing a refund and cancelation.You can use that refusal repeated delays as justifications when calling your bank.If youre feeling at all compassionate, you can reach out to the company one last time and let them know that you are demanding a refund before you escalate action to a credit card charge back. 