<prompt> Human: I tried to close my Citi account last month, over the phone, and it still hasnt closed. Ive called them about once a week since, the response has always been along the lines of Im closing your account now, it should be completely closed by X date. Then on X date its still there, and I call, and the person on the line says theres nothing on the account that says it should be closed.This is a nuisance because I dont want to have to keep an eye on this account. And the account will have fees if it stays open.But no matter what, and Ive called several times, I can still log in on the website and see all the account details - its still open!So... frustrating.The rep I talked to today explained this to me: when I closed the account on Feb 27, this kicked off a closing process that takes several days. On Feb 29, the account with zero balance earned 1 cent interest hey, thats a nice roi right?, which canceled the closing process. On March 1, because the account was open with 1 cent balance, I was charged a low balance fee, and then an overdraft fee. The negative balance put the account into a frozen state. All this happened without my expecting it, but I called again on March 3 and the fees were reversed. So while thats an amusing sequence of events, it doesnt explain why closing the account on March 3, and again on March 9, and again on March 18, have left it... open.1. Is this normal?2. How can I really really close the account?3. What the eff Citi.Assistant: 1: Walk into local Citi branch. 2: Insert butt in chair within proximity to helpful Citi representative. 3: Do not remove said butt until problem is resolved to your satisfaction. Protip: Bring a Nagaline water bottle and a tablet for entertainment.Human: Have been thinking about doing this, but I can imagine it not going well :-.  <response>: Walk in, ask to speak to a banker of some kind. Not a teller. Explain the situation to them and ask them to solve it. In-person should solve it right then and there. If they claim to be unable, which is unlikely, ask to speak to the branch manager. This isnt confrontational, this is assertive. You arent going in there to stir up a problem, youre going in there so that they can fix an ongoing issue of their own failure. 