<prompt> Human: Hey guys,This may seem like a really small issue compared to others, and possibly may be the wrong place to ask. I was double charged over 5 months ago by my university, and theyve taken 55 from me which may seem like little but is a lot to casually lose to making a payment on their website. I have requested the money to be refunded, which they approved, they asked for my details 4 months ago, and I recently emailed them again and they said I left out details, which they conveniently didnt tell me about although they said theyd begin refunding the money. They said they would return the money 3 weeks ago because I completed my details after reminding them I didnt receive the money and them telling them they needed more information. I still havent received the money and was wondering if I should forget about it, file a complaint or what? Its not even about the money anymore but instead the principle behind it, at the time I was booking flights and hotels for the vacation and it was highly inconvenient.  <response>: With such a small amount, it is highly likely that you not getting your money back is mainly due to incompetence on a fairly low hierarchical level. I would stay civil but force the issue. Send emails so that you have paper traces, and if you are not getting more detailed responses go in and ask to speak to a supervisor.Show the emails and calmly explain that this has dragged on a while and that you just want the issue to be resolved. The main thing is to stay calm and civil but firm in your request. 