<prompt> Human: I just had the worst customer service I have in my entire life only 19 but still. I had a Surface Pro 3 that would only charge up to about 80. After that it wouldnt charge anymore. So I called Microsoft and I talked about my situation and they would send me a replacement device. Since Im in college, I chose their advanced method of replacement where they would send me the new one first and put a hold of 850 in my banking account. I kept the old device because I needed it for my classes to access files until the end of the semester because there was specific things that were installed in there for one of my classes. So I kept it until the end of the semester, I call the customer service team and ask if I still send it back then would I get my money back. Then out of nowhere they pretty much told me I was SOL because I only had 14 days to send it so they wont give me back my 850. Now mind you Im a college student working my ass of so I wont have student loans and that 850 is a lot! Not once did the rep tell me when I spoke to him over the phone that I needed 14 days to send it back. And even with the 14 day return policy, I work for Verizon and they too have the same policy EXCEPT they actually refund you the money back even if its past the 14 days. I was on the call with their support team for an hour and then they just hung up without calling back!! So now Im 850 poorer because they wont refund the money even though I was 100 willing to give the device back!!! Their customer service left me a sour taste in my mouth. Is there anything anyone out there knows about that I can do to get my money back?  <response>: This is probably just an expensive-ish life lesson in paying attention. Im not sure what would have given you the idea that Microsoft would just loan you the original, defective, device for a semester without any problem. Sorry dude, this one sounds like its on you. Theres not really anyone whos going to force them to give you money at this point. 