<prompt> Human: Hello, about a month and half ago my parked car was hit by plow driver. It was a private plow company plowing the lot of the apartment I live at. The driver admitted responsibility. I put the claim their my insurance, knowing they would pursue the other company for all costs. I live in MA btw. nbsp;I myself do not have rental insurance, but at the advice of my insurance agent I was likely to have all costs reimbursed so I set up a rental thru my insurance. Before I went to Enterprise and when I got there, I asked what am I eligible to get. My insurance as well as the employees at Enterprise said anything you want. I picked an SUV. About a week after having the SUV, I receive a call from the other insurance company involved who wanted to ask me questions about the accident and rental. At this point I notified her that I had an SUV, and the rate. She told that I have to be in a vehicle similar to mine. I drive a 2 door sports cars, so idk what Enterprise would have that is similar Anyways, I tell her that if she wants to change the rental thats fine. A week goes by, I hear nothing from her or Enterprise. I call Enterpise to see if I swap was in the process. Nothing. I hold on to the SUV until my car is repaired, drop it off, and was assured by their employees that everything would get direct billed to the insurance company plow companysnbsp;That was 3 weeks ago. I got a call last night from Enterprise saying I owe 500 for the rental because the company only covers up to a certain rate. This fact was never revealed to me even though I had asked my insurance company, their insurance company and Enterprisenbsp;What are my options here?nbsp;TLDR; Driver hit my car. 100 their fault. Got SUV rental, assuming their company would pay. They only paid a certain rate each day leaving me with a 500 bill. Was never notified by any companies involved. What are my options?Update: Called the other company asked why the swap was never initiated. After lots of back and forth, it was determined someone at Enterprise never initiated that swap, even though it was requested. Everythings being covered!  <response>: You should have asked. 