<prompt> Human: Previous thread hereTLDR: Sprint refused to recognize that I had returned my phone after cancelling my policy and was sending me to collections despite the fact that I had receipts proving I returned the phone.Resolution: I contacted the Sprint CEO on linkedin and he had someone call me first thing in the morning, they fixed my issue within 5 minutes. Nothing aside from contacting the CEO directly did anything. I posted on their FB, chatted with them on FB, called in many times and went to my local store. If you need anything done seems you have to skip to the top. Im very impressed that the CEO replied personally and fixed the issue though, kudos to him, shame the customer service reps dont share his sense of ownership.  <response>: I used to be a CSR for a phone carrier. There were times when we were told to just resolve everything siding for the customer to keep satisfaction up. Then we would give away too much so they would swing the other direction and tell is to never give credit. It was a terrible way to manage things. 