<prompt> Human: Hi all,I have an AMEX for the last six years. In the last three months, there has been a breakout of fraudulent charges on the card. They all originate from the Google Play store from the developer Peak Games.I get about 10 charges per week each 1-15. I file disputes each weekend and I win every case. However, it seems like it would be more effecient to just stop those transactions from hitting my card.So I reached out to the Google Play fraud team with a series of fraudulent transaction IDs. They did not respond after multiple attempts.I reached out the developer of the games. I got read receipts, but no responses.I then talk to AMEX. They issued a new card but state they cant stop the transactions from hitting the old card number. So here I am with a fourth replacement, and its the weekend so Im filing disputes.If I cancel the card and close my account, does that fully resolve me from my relationship with AMEX? It pains me to do so, as I have great credit history with them, but if they cant stop a simple issue, I dont think I have a choice.  <response>: That doesnt seem right. I had an issue with a company that was charging us for a service after we cancelled. The company agreed they made a mistake and were going to refund us and stop charging us. A month later, they charged us again after never giving us the refund. I called Amex and was refunded for all the months 4 that we shouldnt have been charged AND the company was blocked from ever charging our card again. I think you need to call Amex again and get a different rep. 