<prompt> Human: Im so tired of suddenly taking a 75 point hit to my credit retort for a bill they say wad never paid, but totally wss and I have the paperwork to back it up. They say its automatic and erroneous. Its ruining my life. Ive never missed a bill for anything ever. This has happened three times so far.  <response>: This. Your best friend. Amazing how fast they will respond at risk of a big old FCC fine. They are required by law to respond and remedy within a few days. 