<prompt> Human: I deposited two checks from customers on Saturday morning and was told that they would be cleared by Tuesday. When on Wednesday morning they still hadnt even appeared as pending in my account, I went straight into the bank I deposited them in. At first they were trying to make sure I hadnt just not deposited them etc. because I didnt keep my receipt I know, a mistake I will NEVER EVER make again!!! but then the manager came out and told me that something went wrong with Teller Express this weekend and many transactions had not posted to peoples accounts. She said she was sure that my checks were a part of that, and she put in a research request for my transactions. She said that people were being memo credited for missing transactions, I dont know why I am not one of them. The research request was estimate to be completed by this Friday.I do not feel good about this. 5394 dollars is straight up MISSING, there is NO RECORD of the transaction taking place in their system, and I have NO PROOF that I deposited those checks short of asking for the security camera footage to be looked at.What do I do??PS Mods I took the business related things out but please let me know if its okay to post this now. Or where else I would post it :Assistant: If the physical checks dont turn up in the teller machine, you will probably have to work with the bank manger have your customers issue stop payments on those checks reissue new checks. Of course the bank will have to reimburse them any fees they accrue.Human: The manager told me the checks were already on their way somewhere.I called the customers to try and put a stop payment on the checks but the funds have already been drawn from their accounts. This is the worst part, because where the heck did their money go???  <response>: Wait until Chase resolves its investigation which will almost certainly end with the amount credited to your account. If it doesnt, ask your customers to download the check copies from their banks, which will include information about wherewhen the checks were deposited on the reverse. You can then pass that info on to Chase and theyll be able to trace the funds. Ever since you deposited those checks, the funds have been tracked and are totally traceable. They just got mis-routed. 