<prompt> Human: My child had a medical procedure October 2017. After insurance, my cost was 530.71. My ex and I split the bill 265.35 265.36. November, I have a charge on my account for another 265.35. I call the medical billing company and Im told that it was an error and if there are no issues with insurance you will receive reimbursement within 90 days or so. I spoke with a manager who tells me the same. This was in November. I called again this week to get a status on my reimbursement, hoping it will be sooner that 90 days. This time I was told there was no over-payment, and they dont show any additional charge in November. Clearly I have it on my bank statement. I also have the receipts for my original payment as well as my exs receipt. The company states there is nothing they can do to help me. What are my options? Should I call my bank and report it as fraud?  <response>: Call your Bank, explain the issue, and demand that the payment be reversed... you may need to provide documents to support the claim, but they should do the right thing. Good luck! 