<prompt> Human: Someone opened a PayPal account in my wifes name and cleaned out over 6k from her bank account. We reported the dispute. We sent in the necessary information to prove identity and PayPal said they had opened an investigation. Well over a month later they havent made any progress apparently. Weve sent multiple emails and we get a response days later saying the investigation is still open. Its 6k...its a huge hit to our security and peace of mind. What, if anything, can we possibly do to speed the process up or take an entirely different route?  <response>: You need to escalate this at the bank, file a police report, and file a complaint with CFPB against your bank. Give the bank a copy of the police report or the police report number and politely demand that they resolve this asap. PayPal can investigate all they want, but at the end of the day, someone stole money from your bank account, and your bank should be working to protect their customer, not dragging their feet and shirking responsibility while another company is allowing fraud. 