<prompt> Human: So, my parents bought an 8,000.00 dollar ABOVE GROUND swimming pool about 9 years ago. To pay for it they took out a loan with the pool supplier at 20 interest. They have since paid 200 dollars a month for 9 YEARS! By my calculations they should have paid it off after 6-6.5 years. The problem is that they authorized the company to directly withdraw the monthly sum, and now that they keep withdrawing it, they cant even find the parent company that they supposedly owe, to contact someone. My mother is afraid of stopping payment even though Ive told her its dumb to keep paying someone that wont even tell you what you owe. Oh yeah, I guess I should mention that they get no monthly, or even annual statement, the company just takes the money. I just want to know what their options are regarding the debt, can they stop paying it to demand verification even though they have been paying it? Should they contact an attorney; and if they do, is there anyway they can prove they have paid it since its just withdrawn directly from their account? I wish I would have known they were still doing this sooner. I hope this is appropriate, I looked though the wiki and couldnt really find a similar situation.edit: I should say, I have already told them to close this particular account, and open a new one. My biggest concern is proving that they have paid the debt being that they let this company withdraw the money automatically each month without receiving a statement.  <response>: 8000 at 20 works out to about 5 and a half years at 200 per month. So the loans should have been paid off about 3 and a half years ago. Since the payment is coming out of their checking account, at minimum they can contact the bank and stop future withdrawls. The bank might be able to give them contact info for the company taking the money. They might be able to dispute the last payment or 2, but to get back more then that they will need to track down the company and get a refund. 