<prompt> Human: I went to Wells Fargo to make a money order, and at the end of the process, the teller says I have a sister who married a Kristensen. At first I thought, Wow thats some useless info right there. That name meant nothing to me. Then, right as Im about to take the money order, I think to ask what name it shows on my account. Long story short, they were about to hand me 2500 out of someone elses account and they would have had no idea what happened until that person complained.  <response>: Made a car payment over the phone. For security purposes she asked for my name, address, birthdate, and last 4 of my SSN. She told me the payment amount which I knew was different than I normally pay. I asked her for the auto loan details and she gave the year, make, and model of the car which was not mine. She had the wrong account.How could she have brought up the wrong loan info if she supposedly matched the security info I gave her? 