<prompt> Human: Ive been with Comcast for years and never had any issues with them, despite the bad experiences many have had. A few months ago, they went to raise my rate, and I called in to cancel. They offered me credits to keep my bill the same, and applied those to the equipment rental fees. I got a letter yesterday saying that they realized that they arent charging me for equipment fees, so they will now start charging me the regular rate. I called in to clarify that this wasnt a billing error; they had promised to hold my bill at the previous level. I talked to three different people, and no one could help me. The last woman, who was supposed to be able to resolve it, simply kept repeating how there is always an equipment rental fee, and I have to pay it. I suggested she move the credits to the services themselves, so that their system would show the rental as being paid, and she refused. Im cancelling service, and then she told me I have to take my DVR and modem to a service center, because they no longer send boxes for return or send technicians to pick up. I had to go through a run-around with a supervisor, explaining that if they want their stuff back, they need to send a box and label or pick it up, before they agreed to send a box. I used to think Comcast wasnt bad, but they clearly dont care about loyal customers and just want to eke more and more money from them for the same services. Any good options for TVinternet that are more reasonable?EDIT: Someone gave me a number for corporate, and I called them. They had the executive service team call me, but she told me they have no more authority to issue a credit than regular customer service. So, they are basically wasting my time.  <response>: Any good options for TVinternet that are more reasonable?Ive hopped around to a few different ones and they are all uniformly terrible. 