<prompt> Human: Yesterday I noticed an unusual deposit of around 1000 in my checking account, and then an ATM withdrawal for a smaller amount of money. I called the bank to clarify and let them know that I hadnt done either of those things. The person on the phone told me that a new card had been opened in my account and that I needed to talk with the branch manager who issued it--they would call me back the next day. Throughout the rest of the night, this debit card made an alarming number of purchases to the point where I filed identity theft complaints and froze my credit per the instructions on this sub, and transferred all of the money out of my checking account. Spoke with folks at the bank again, they told me, again, that it was clear that my identity was stolen and that theyd have a specialist call me during business hours. Spoke with specialist today and, APPARENTLY, someone else with my exact name asked for a new debit card on their account and they were given a debit card to MY account. The bank person gave someone access to my account because of a human error. Received an apology email from the branch manager today saying that this never happens and that they had closed the other debit card and returned all of my money. They would also use this experience as a training exercise for future employees. This seems CRAZY to me. Is there anything else that I should be doing? Should I just accept the apology?TL;DR Person with same name gets debit card to my account.  <response>: This is a major mistake that banks spend millions of dollars and tons of effort to avoid. I can guarantee it is very much a cringe-worthy event for the bank. These sorts of stories do make the rounds and everyone learns from them. Processes, procedures and controls get more robust.I would follow up with the branch manager - to retain your business explain what specifically are they fixing. Let them show you they can be responsive. If you are not satisfied, then change banks. Source: I work on change management for bank processes including card issuance and account opening 