<prompt> Human: The bank is USAA. I have a monthly transfer set up to pay my rent on the 30th of each month so it reaches my landlord by the 1st. I was balancing my checkbook tonight and noticed the transfer from my checking account was dated July 28th. I checked my automatic transfer setting and verified it is set for the 30th. I also called USAA and confirmed that the transaction was posted on the 28th. They could provide no further explanation other than the 30th fell on Sunday.Now fortunately, my balance was no low enough to cause an issue, but I am paid bi-weekly and in the habit of moving excess funds off into savings. We are in the process of obtaining a new mortgage and this could have wreaked havoc had I not had some cushion. I have been a loyal member of USAA for 18 years and banked with them for 10 years. This is not the first major issue Ive had with them just this year. Prior to that, no major complaints.Earlier this year, I requested a new credit card due to name change after marriage. After 2.5 months and repeated attempts I still had no card. An associate confirmed that due to a glitch in the system the cards were never being mailed. After a last attempt to expedite me a card I was told to call back and explain the glitch and request that IT reset some parameters on my account. The next associate offered to cancel my card as LOSTSTOLEN. I told her no that I was confident it was not lost in the mail and that she should read the notes on the account. I finally received a new card a week or so later and pressed on. What I did not realize is the card number was different until my payment to Apple was declined. The associate had in fact cancelled my card as LostStolen and just didnt bother to tell me. This was my main card and I had to quickly divert all of my monthly auto payments that processed through it.Had anyone else had a similar experience? Is USAA going downhill?  <response>: Id say thats a feature, not a bug. Making sure your payment gets there in time so you arent late. 