<prompt> Human: Hi! First time poster, long time reader. I hope Im posting in the right place. I cannot afford ATT anymore. I went to switch to sprint- I cant trade in my current phone since its smashed.Note: I did have a Sprint phone 10.5 years ago. Story:In-store the poor dude who was helping me showed on his end there was a non-payment on a past due from 10.5 years ago. The notation on my file was so old he couldnt open the file...becasue there was none. 10.5 years ago was still 2006, I had my service shut off because my NEXTEL in my dorm had no service and my parents could never get a hold of me. We were able to get out of the termination fees bc of movingbad service. I remember bc my Dad yelled at the woman till it was waved.We called into Sprint to get an explanation.Kid from the store wasnt really cutting it with explaining the issue. Put on hold aprox 20 mins. When the rep came back she told him it was Early Termination Fees ETF I spoke to the phone rep.I explained the story. Hold aprox 10 mins.Rep came backETFExplained my story again, told her thats not possible. She then changed The story to 2 Months of service nonpayment-April 2009Asked rep to confirm year: I suck at Math, however do know that 2006 was 10 years ago and 2009 was 7.Still 2009. Informed rep of year difference and how is that possible.Rep claims Termination Fees which is apparently different than Eary Term Fees Asked to speak with super. Put on hold for aprox 40 mins. Gave up becasue I cant sit that long and the STORE WAS CLOSING.Went home and called billing department. Was not allowed in my account. I didnt know my decade old pin number. Either way:Never received bill with remaining balance.Outstanding bill never went to collections.How does 200 cover 2 months non-payment on a line that was shut off by customer after the fact and an ETF?Im going back today but with this time when we call into im going to ask for it to be itemized- how are all of those billable issues able to equal that amount? How does one store reflect 10.5 years ago while the billing department doesnt match up by YEARS, ask to be provided with statements of the two months I owe and usage. If there is no usage, no calls generated, how did I use thier network once I terminated our contract. Also looking into consumer protection laws-I live in CT-anyone knows any let me know?Any ideas of how I can get out of this fee or what to bring up?  <response>: If you need to save money on phone service then you should switch to a prepaid option.Sprint makes little financial sense and is an absolute horror to deal with. 