<prompt> Human: Just wondering what the initial attraction is, with their well known history of customer treatment. Such as being one of the first to charge teller fees, etc.  <response>: Ive been with BofA for over a decade. When I was younger, I got dinged with some fees, but was able to get forgiveness for all of them just by calling, admitting my fault, and asking for another chance.Today I have enough money in the bank to pay zero fees, I pass nearly all of my expenses through my cash back card, meaning they pay me hundreds of dollars per year to spend my own money, and I have turned off all protection measures that could lead to unwanted fees.My cards are paid off automatically so I never pay interest fees and I always make the minimum payment.I have no reason to stop using them. Theyve done right by me and continue t do so. I am, however, planning to take out a mortgage, and I probably will do it elsewhere as BofA does have a pretty awful reputation for that specifically. 