<prompt> Human: It was an anniversary present i shared this info date when purchasing but wont show up in time. I expected the item to take 6-10weeks, as their website states. Called and emailed company for a couple weeks with no response. Finally got through and stated it was starting to feel like a scam and I was uncomfortable. Owner went off into this awkward manic rude tangent. Refused to send a picture of work in progress or other guarantee of my items actual existence. Denies item is late, even though website estimates 10 weeks max for custom pieces, as the website also open-endidly says can take longer Now owner saying itll ship Nov 3rd.I think the item will be really cool if it exists and I could give it as a Christmas present... Hopefully the mojo from the rude owner is long forgotten by then too. Now planning on waiting to file a credit card claim until after November 3rd. But, is there anything I should do before then to prep? Never filed a cc claim. Its the process buyer friendly or should I expect months of contact with this really exceptionally rude bullying owner? Edit: spelling grammer  <response>: You need to file a credit card dispute today. Besides the time limit on disputes already mentioned, card policies prohibit charging you until your item ships. Merchandise not received. Find another gift. 