<prompt> Human: Not sure exactly how I should proceed here,Long story short, I placed multiple orders totalling 1300 and did not get them in full. I tried to get the initial error of 300 corrected 10 times until I said screw it and mailed off a dispute letter on May 2nd, delivered May 8th.I have also received an email from Kohls support agreeing with 900 of the credit prior to mailing the dispute letter, but nothing has been reflected.I have yet to hear back from Capital One and Kohls phone support is absolute trash. The bill is due this Friday, what is the best way to proceed? Do I file suit for the dispute amount in small claims after the 60 days has past from receipt of my letter? Should I make the minimum payment? I paid off the entire balance except for the disputed amount  <response>: Start here: Write up a emotionless, short, concise, clear, fact only description of what happened. Do not burden your description with things that will be in paperwork. Include as much documentation as you can to support your position. Once youve filed the complaint, you will see some action in about 3 - 5 days. 