<prompt> Human: So I had an experience with hotel a couple of weeks back that has bothered me. My young family and I were coming back from a trip to Seattle and were stopping in Boise, Idaho for a night. It was late when we arrived and we were all tired so as we were nearing Boise my wife made a reservation at a hotel to insure that we would be able to get in quick and rest. When we arrived at the hotel my toddler, my wife, and I all hopped out of the car and headed to the desk to get our key. The man was clearly already not happy to have us there for whatever reason. I told him that we had a reservation and he looked at me, then back at the computer monitor and did something for a minute, then he looked at me and asked, Jergens? Thats the name I had the reservation under and I told him that was correct. His response was to tell me that I was a liar and that I would not be welcome to stay at his hotel.I was pretty appalled by his actions, our interaction had been so simple there was no way that I could have lied to him. When I implored for information he informed me that I had set the reservation for two when I clearly had three people with me. I chuckled a little bit as my wife explained that she just hadnt thought to change the preset number as she didnt know that it would be an issue. I asked if we could change the reservation to three and he told me that it was too late to do so. Now we had already paid for our hotel room, and from the looks of it this guy was not too interested in having us stay there, so I told him that it was fine, we would find somewhere else to stay, but I would like a refund on my money. He told me that there was a twenty four hour cancellation policy and we were to late to quality for a refund.I was pretty upset at that point and I told him that I would be speaking with his manager if I was not allowed to either stay in the room that I was paying for, or be refunded the money to the room that they were refusing to let me enter. At this point in time the man smirked and told me that he owned the place and that he could do whatever the f! he wanted.So he refuses to let us enter the room due to the reservation number we had set, even though we were being charged for it. I was tired and didnt want to argue with the jerk anymore so we left and found a different hotel, but I have been curious as to whether or not his actions were justified under law?  <response>: He overbooked the room and scammed you to get himself out of a sticky situation. You need to punish him. Please do so for humanitys sake. 