<prompt> Human: Sorry for formatting, on mobile.About 6 months ago, my wife had her ID stolen. Someone make a fake drivers license and purchased 4 phones at each of Verizon, T-Mobile and att, all in the same mall about 1,000 miles and 4 states away. Sprints system threw a flag, they called the cops and caught the person. Our local police came to the house and got us to call the detective and we helped identify the false charges and got a case .We did all the things like locking credit, contacting the phone companies who lets be fair should never have extended around 3500 each on phones based on an out of state ID. All good, except T-Mobile who refused to admit it was fraud. We escalated and then were told that we were liable for the charges why not just pay it? Said the idiot on the phone. they told us we needed to go to a local t mobile store to sort it, but the local store said no, you have to go to the store where it happened... finally, their fraud department told us they could close it with a police report- great! Except the jurisdiction in question will not send reports, you have to collect them in person, and the defective no longer works there...Does anyone have any experienceadvice on this? T-Mobile are now going to send it to collections which is insaneThanks!  <response>: I had the same experience with T-Mobile back in 2014. Had to contact Verizon nine times to no avail. Yes, you have to get an actual police report; not sure why you cant go to your local police department to get a copy of the report, especially if you have a case number I had to physically go to my police department to get it. Shouldnt matter that the detective doesnt work there, the clerk should still have access to the report. Keep track of everything! Although everyone at VZW refused to give me last names or employee numbers; but I still kept track of it just in case there were allegations that I didnt try to rectify They sent me to collections four months later Vantage Sourcing Called Vantage Sourcing, stated nothing they can do, they transferred me back to VZW; but said they would make a note in the file to freeze collection activity The VZW employee that I spoke to credited a credit, closed out the account the fraud and marked my account as disconnected, and stated that nobody ever created the credit case for me. Four months after everything was closed out, the collections finally hit my credit reports. Called both Equifax and Experian. Equifax came through, said theyd mark it as fraud, and contacted VZW on my behalf and everything cleared up after that.Good luck! Keep track of everything and be patient.In retrospect, I had ID theft insurance through AAA, my renters insurance and my place of employment. I really should have let them deal with this instead of me having to make all the phone calls. 