<prompt> Human: Yet another Expedia saga: booked rooms for three nights in a small grand resort and spa in Thailand via Expedia and on arrival learned that the hotel is overbooked. We were provided with the alternative accommodation for the first night by the hotel but for the remaining two they could not find any availability on the island. As soon as I learnt there was no chance for us to check-in, I called Expedia. Expedia representative said theyd be happy to process the refund after confirming the issue with the hotel. They called the hotel multiple times, each time to no avail - hotel stuff either hang up on them or did not speak English.This happened in late December. Since then every single time I call Expedia which is almost every second day I am getting the same answer no refund until we get confirmation from the hotel. The problem is that they would not get the confirmation. I called Expedia today for the gazzilionth time, Again, they called the hotel to find out no one speaks English on the other end. Long story short, I have not been provided with services I paid for and I am intended to get my money back. What would be the best course of actions?I know that the most popular opinion on somewhat similar thread was a chargeback. Another option is small claims court.The former sounds like an easy thing to do but I am worried about possible implications with debt collectors. The latter is more complicated but probably more reliable option have a video of me and other lucky patrons of the hotel getting the confirmation of cancellations from the hotel representatives.What does rpersonalfinance think?  <response>: As a hotel employee, chargeback. Expedia got paid. 