<prompt> Human: I had fraudulent charges on my credit card account in South America about 4 months ago to the total of 500 dollars; I live in the U.S.. My credit card company notified me of the activity on my account and froze the account. They requested documents from me that included a police report, an affidavit, and other proof of the fraud.I mailed all the requested paperwork to them and waited for the next billing cycle. I saw that they reimbursed me 160.00, not the full amount, and then called them up that day. I was informed that it was still being reviewed by the Fraud Dept. and to call back in a couple of weeks. I called them back in a couple weeks, still no resolution. I continued to get statements on the account and it showed the remaining fraudulent charges as well as fees and interest still being charged to the account. I am furious at this point!! I contacted the credit card company today to demand an explanation. The CS rep said that they spoke to the Fraud Dept. and they said they never got the paperwork from me despite them reimbursing the 160.00 and that there were charges I made in California, which is not true, that I still owed. I then demanded to speak to someone in the Fraud Dept. and she told me they were now closed it was 5:00 pm CST. I asked her to give me the dates and amounts, basically a history of the current charges that resulted in the balance, and she said she can only see back 3 months. I filed a report with the Better Business Bureau but I want to know if there is anyone I should contact in addition to the BBB. Who should I contact to resolve this? Also, how do I get this credit card company in some serious trouble for not refunding me charges that were obviously fraudulent?  <response>: You can file a complaint with the comptroller of the currency. 