<prompt> Human: I live in Seattle, WA.The collectors claim I owe them and theres no mistake, but my account with Seattle city lights has always been paid online auto-pay and I have that proof.I also have a string of emails from old landlord where she said she was going to take my name off and didnt. How can I get this resolved if the landlord isnt being helpful in resolving this? Can I force her to actually address the issue? Its complicated since I cant talk to Seattle City directly since theyve passed it on to the debt collectors and my old landlord doesnt seem to want to take action... Additionally, will this affect my credit?Any advice would be much appreciated!  <response>: Why didnt you cancel it yourself? Ive never had a landlord handle startingcancelling utility bills that are in my name. 