<prompt> Human: My girlfriend hasnt received a tax refund yet. Her federal tax return says she should be getting one that is around 800. Everything has been triple checked. On the IRS website a wheres my refund? link only states that its been in process since March, but nothing else. She hasnt gotten any notifications or details about whats going on. Every time shes called there isnt an option to speak with anyone, just the same thing...and no other details. She has superb credit and the only debt she has are student loans that she pays beyond premiums and hasnt defaulted on. Searches online have only suggested that these things could be the hold up.I realize that were most likely going to have to reach someone by phone but need advice about how to go about doing it.  <response>: Has she tried pressing 0 in the IVR when calling? 