<prompt> Human: As the title says, my bank decided to cancel my direct debit for no reason Ive noticed it done this for other online services but didnt care cause itd work in the end. But now I noticed my insurance policy was cancelled and the company says I didnt pay even though I always had money in my account to spare and now theyve increased their rates and I have to pay money back which Im not at fault for. Can my bank do anything to fix this?  <response>: What did your bank have to say when you called them about the situation? 