<prompt> Human: This is the second year that Im working with my CPA and while he does a decent job, I dont get the feeling that he does an amazing job. However, today really gave me pause for continuing to do business with him. Several weeks ago I assembled all of my tax documents, added them to a zip file, encrypted them, and emailed them to my CPA. I had talked with him over a secure messaging program and provided him with the password for the encrypted zip. Earlier today I received an email that he was unable to open the file, after which case I recommend that he download and install 7zip which is free to use and install on all OSes or he find another means through which I could securely send him my tax information.His response infuriated me. Instead of suggesting another secure method for sending the documents, he suggested that I just take a deep breath and send him the documents unencrypted. Am I over reacting in thinking that this is unacceptable? Would you think that this is grounds for dropping a CPA? It might be worth noting that Im working internationally and would be sending the documents through public email servers. Thoughts?  <response>: Am I over reacting in thinking that this is unacceptable?Probably... Would you think that this is grounds for dropping a CPA?...but ultimately its your decision. If you dont like the way he does business, find a new one. 