<prompt> Human: I went to my bank to set up a secured credit card. I worked with a bank brancher to set this up. I withdrew 500 in cash from my account to deposit for the new account designated for my secured credit card. A few weeks later I received a letter in the mail stating I was denied this secured credit card. So I went back to the bank to figure out why, there I learned that the 500 was never deposited into the new account which is why I was denied and also that the person I set up the account with has been fired. said in a certain way that informed me that she has been stealing funds for awhileI was told by a manager that I will get my money back and that none of this was my fault. Its been pass the 7-10 days that they said I will here a response back. I am communicating with a new manager now since the other manager left for paternity leave. This manager told me I would be able to to be informed of what they back office operations found during their investigation. This would have been yesterday. The only thing he actually told me was that because I am expediting this process, back office operations has to get higher approval. No timeline was told. And I didnt know I was expediting this process. ... I am so lost. Everyone I speak to is telling me I am not privy to any information. Yet I am still short that money that was stolen. I dont know who I should contact if this process is delayed any longer. I dont know if this is going to affect my credit. I need some help, please.  <response>: I dont know if there are any laws regarding how quickly things like this need to be resolved, but it does at least sound like they understand there was a problem that wasnt cause by you or in any way your fault.They may be slow, but it sounds like theyre trying to make it right. I cant imagine this would affect your credit, long-term. 