<prompt> Human: My parents purchased their home 1997 for about 160k. Im sure they had awful credit and were offered a loan with terrible terms. After the housing crash I think my parents refinanced to get better rates and I want to say they may have refinanced a second time after that. 20 years after their original loan they still owe 120k...I cant speak to the exact terms of the loan but it just seems incredibly outrageous that so much is still owed despite 1200 monthly mortgage payments which they always pay. How can I figure out what the exact terms are and what are their options for refinancing incarcerating banks for preying on people and politicians that dont protect consumers!! jk?EDIT: Parents are immigrants with a middle school education living in Miami remember the housing bubble that caused the recession?. They have not taken out loans against the equity of the house. I am 25 with very limited knowledge of mortgages and am seeking advice on how to tackle this. Im sorry I dont have more details to share in regards to the terms of the loans but any tidbits of info regarding mortgages and associated terms and fees that might explain this would be incredibly helpful.  <response>: Your parents almost certainly took cash out when they refinanced 