<prompt> Human: Back in November, my mother got an offer from ATT for TV, Internet, and Phone for a little over 100 a month plus a 300 card for Sams Club. The new internet was much worse than what we already had, but it saved us about 30 a month. They also promised to upgrade our internet to Fiber within the next 6 months, boosting our speed from 25 mbps to 1000, and apparently it was going to be ready by late February.Fast forward to now. We still have 25mbps which is awful because I havent been able to stream. Sometimes I cant even watch streams because of the inconsistency. Weve called ATT a few times and they keep giving us excuses and saying its not their fault. The last guy told us he upgraded our internet from 5mbps to 25 and when we asked why weve been paying for 25 this whole time he panicked and said that they are the same price. He also told us to restart our phones which has nothing to do with the internet connection.We are sick of ATT and were looking to switch to Comcast Xfinity which will be the same price for much better internet and TV service, but we are on a contract with ATT. We called and asked how much a cancellation will be and they said that it would only be 500! 120 to ATT and 380 to DIRECTV They handle the TV.Do we have any options other than shelling out 500? Also if you guys have any stories about internet company BS I would love to hear it :  <response>: Id love to trash talk ATT but they laid fiber in my neighborhood last year and 1000 mbps is mindblowingly fast 