<prompt> Human: This happened at the end of April. I bought my ticket via phone and the representative told me that Ill be charged with 500 for the cost of the domestic plane ticket, which is reasonable because its about the same as the online prices. However, they charged me 2000 on my credit card. I called them and they told me I have to file a refund request online, which I then did. After 7 weeks of hearing nothing from them, I called them again and they told me they wont be giving me a refund... What can I do? They basically stole 1500 from me.EDIT: I DID NOT receive a receipt : Just a confirmation email...Assistant: Worked in a call center before. They WILL have a record of that call, demand it be reviewed, when the first CSR stonewalls you ask for a manager etc. The greatest asset you have is your threat to go public. Check your receipt and figure out exactly what all of the charges are for. Be ready to do several hours battle but you SHOULD come out victorious. Human: That sounds awesome! However, I made the call way back on April 24th. Its almost 2 months, do they still have that recording?  <response>: Oh hell yes, theyll keep the recordings for a minimum of six months from any call center Ive ever heard about. Its for training purposes but really its to settle disputes. These places are always terrified of negative PR and thats the angle Id take. A representative of your company made me an offer to which I accepted, your failure to honor said verbal contract constitutes breach of contract and Im SURE the media would love to have that airline story... Remember if its phrased as a hypothetical its a threat, if you stick to if this then this its not. 