<prompt> Human: My mother was forced after 22 years to make her first claim against her home insurance recently drive by shooting of the neighbors house, we were caught in the crossfire and after cutting us a check for 3000 dollars to fix some siding an insurance representative informed us in a hush-hush manner that if we made another claim our insurance would be dropped. Am I in the wrong for being infuriated by this? What the hell has she been paying them for two decades for if not to make claims in case of emergencies. Should we seek another company? Any advice appreciated.  <response>: This happens very frequently in hurricane or tornado areas. 