<prompt> Human: A story about HR Block:I got on the ball early this year and got my tax return filed. It took awhile to get all of my appropriate forms together and reviewing my tax situation from the past year. I classified the situation as unusual for the simple fact that I had worked in two different states due to an internship. Now let me preface by saying HR Block has been doing my taxes for 2 years and has done an excellent job thus far. But to be sure of myself, I looked at what my tax rates should be online and dug around. Well during the filing I sat in on it instead of dropping off paperwork, everything was going just fine, I was going to get a larger return than expected as well as being eligible for their refund advance loan. As shes wrapping everything up and handing it back to me, she mentions that I will owe my primary state 1,207 in state taxes. I wish I could have seen the look on my face in that moment. She avoided my eye contact and pled ignorance. She called someone over to look at the system again which showed everything was entered correctly and was corroborated by who I assume was her supervisor. I couldnt really understand what went wrong, but I was very close to accepting that fact that tax professionals know what theyre doing. That didnt sit well with me. I went back the next day and handed my info in to be looked at again. Today 4 weeks later, I get a call from the same rep saying there was a glitch in the system so I should expect some changes in my refund. Basically, she got my dates of residency for each state completely screwed up but wouldnt admit that. Only that there was a glitch. In any case, I went from owing one state 1,207 to receiving 583 from that state. On the other state, I went from receiving 700 to receiving 357. I could have just taken whatever I was told at face value, but when its your money on the line, dont leave it to someone else to protect you. TL;DR: trust but verify  <response>: pled ignoranceI feel like this is the difference between a reputable and not reputable preparer. Im a CPA and prepare taxes and Id never not provide an explanation for something like this. It might take me a few minutes to figure it out and sometimes clients dont like the answer often its just you didnt pay enough tax during the year but I just cant get my head around them being ignorant about it much less file a return where there was anything about it I didnt understand. 