<prompt> Human: The suit was filed January 18th 2017, by the Consumer Finance Protection Bureau CFPB against Navient. First, know that the CFPB has requested that the Court order Navient to comply with the following actions, among others: 1. Restitution to consumers harmed by Navients conduct; 2. Disgorgement of all ill-gotten revenueHere are the details of the allegations: From consumer affairs .com Specifically, the suit charges that Navient: Fails to correctly apply or allocate borrower payments to their accounts; Steers struggling borrowers toward paying more than they have to on loans; Obscured information consumers needed to maintain their lower payments; Deceived private student loan borrowers about requirements to release their co-signer from the loan; and Harmed the credit of disabled borrowers, including severely injured veterans.From the LA Times In its lawsuit, the consumer agency alleged many other borrowers had problems enrolling in programs to reduce payments and Navient instead steered struggling borrowers into plans that made more money for Navient but saddled borrowers with higher costs.Specifically, the government alleged that Navient maintained compensation policies that encouraged customer service representatives to push borrowers into forbearance, which allows borrowers to suspend payments without defaulting but does not stop interest from accruing.However, most federal student-loan borrowers earned the right in 2009 to enroll in the less costly payment options that are based on their income.Although those plans save borrowers money, forbearance was more lucrative for Navient, the agency alleged because the company could enroll borrowers in forbearance in less time and with less staff.In all, the servicer slapped borrowers with additional interest charges of up to 4 billion by enrolling them in repeated forbearance plans from January 2010 to March 2015, according to the consumer agency. If you want to learn more about this, I highly encourage you to read the original complaint filed with the court by the CFPB. It is VERY readable not filled with legalese and reads as an absolutely scathing indictment of a company whose business practices targeted its most vulnerable customers in flagrant violation of the law. You can find the original complaint on the consumer finance .gov website They also summarized the complaint on their website In the spirit of this sub, Im sharing this information because there are plenty of people here who may have been a victim of these alleged practices. Including myself, as Ive been paying down my Navient loans since 2012 and have several years to go. Im going to read through the complaint again, and if anything important jumps out at me that I havent mentioned, Ill update this post. Edit:Additional allegations: since July 2011 Disregard of borrower instructions when processing payments submitted by check with written instructions from the borrower specifying how the payment should be applied.Jan 2010-March 2015 Using uncharacteristically vague email titles like New Document Ready to View to notify borrowers that they needed to renew their income-based repayment enrollment. During this time, the number of borrowers who did not timely renew their enrollment regularly exceeded 60 of borrowers and resulting, often, in capitalization of interest. Edit: There is no way to know how potentially impacted borrowers will be affected by the lawsuit. We will have to wait and see. Lawsuits of this magnitude often take a LONG time to get resolved. edit: formatting, fixed a link  <response>: Fails to correctly apply or allocate borrower payments to their accountsThey did this to me. I had saved up a bit of money and decided to pay off one of my loans and I was pretty excited. I submitted the payment, and you know how you get that confirmation page that suggests you print this for your records? For the first time ever I decided to print it since it was a significant amount for me. Lo and behold those jackasses had distributed my payment across all my loans instead of paying off just one as I had specified. I called to correct the issue thinking it wouldnt be that big a deal to fix, but it ended up being a giant pain in the ass and they basically refused to help. At this point I finally remembered I had printed out the confirmation page that included payment amount to which specific loan, and once I mentioned this they stopped arguing with me, fixed it, and ended the call. I have zero doubt that if I hadnt printed that page out they would have never applied my payment correctly.Fuck Navient. 