<prompt> Human: I bought a 500 leather bag back in early September. Now its mid-November and I have yet to receive it, or even hear anything about it.I contacted support and received an email saying they received my support ticket, but they never responded to it. I did it once more, still no response.At this point I just want a refund because this is ridiculous, but I am not sure what the right way to do this is if support will not respond and give me a refund from their end. Is it wrong to declare the transaction fraudulent?  <response>: Call your credit company and issue a charge-back against the purchase. 