<prompt> Human: Original PostSomeone suggested e-mailing an executive at the bank and that was spot on. I got responses over the weekend. First that they were looking into it, then a message apologizing for the experience saying that Ill be credited and someone from his team will follow up with me. In the meantime the chargeback response documents came in the mail. The text on the supporting documents is tiny and mostly illegible. The envelope they arrived in has a handwritten address, so I dont think this can be attributed to an unsupervised print queue that was machine stuffed. I can make out that the gist of PayPals response is that the items were shipped to my address. I did get a call from the executive office this morning. The rep was polite and apologetic. She said that it doesnt look like the fraud team did the normal followup that is expected in a case like this. She said that the credits issued are permanent, and I will not be re-billed. They also refunded the annual fee. I mentioned that the docs I received in the mail werent legible. She brought them up and said that they just say the items were shipped to me, and it shouldnt have been considered reason enough to re-bill since they already knew that. I asked what to do with the shoes. She said I could try to work out a return with PayPal, but regardless of the outcome, I wont be billed. I will still probably file a CFPB complaint against PayPal since they have been impossible to deal with.  <response>: I have heard nothing but bad things about PayPal. It seems that it is too easy to sell something and get the funds, ship the item and then have the funds removed from PayPal. And if you already transferred the full bds from PayPal, they put you in the negative and charge you fees.Ill stick with my credit card that actually has my back with fraud. 