<prompt> Human: Hey all,Purchased a PS4 bundle in fall 2017 for approx. 400 CAD from the Walmart Canada website to give as a Christmas gift. Watched tracking number for weeks as package left facility but did not move after reaching a depot while in-transit.Calls to WM customer service said to keep waiting until, in January, they admitted the package could not be located and a refund would be issued to the credit card.Watched online statements but never received the refund. All calls, email threads and social media conversations with WM end with customer service assuring me the money has been refunded.Its now 12 months since the purchase and we dont have the PS4 or our money back. Where do we go from here? Small claims court seems like it would cost more than the amount were out. Delays in shipping and refund have us outside window for credit card investigation Thanks in advance for any adviceTL:DR Bought PS4 bundle online but it never arrived. Walmart says theyd refund but, 12 mths after order, still no refund  <response>: 11 months ago wouldve been a good time for a chargeback 