<prompt> Human: This happened last month in May. I deposited two checks into the ATM, the checks got stuck. I spoke to a representative at the bank and they went behind the machine to look for the stuck checks. This took about 90 minutes and at the end the representative said he couldnt find the two checks. The representative filed a dispute on my account for the sum of the two checks. This was provisional credit. I go to this bank every week Friday to deposit my check and when Im there I occasionally ask the representative if he found the checks. He says no. Its been a month now and they havent found the two lost checks. As of two days ago, they reversed the provisional credit taking the sum of the two checks out of my bank account. Now im out 1,000 and I feel helpless.Assistant: Banker here. This is terrible service! Either the checks are in the machine or they arent. It shouldnt be too difficult to determine that. If the employees cant figure it out, then an ATM company rep should come to take it apart further. Also, there should be cameras that clearly show that you deposited the checks.If one of our customers has an issue like this, we figure it out quickly. Or our accounting department will tell us that their electronic ledgers are off.If getting replacement checks is an issue, you should be demanding to talk to a manager. Dont give up.Human: Would there be any video proof that OP inserted the checks into the machine? I know ATMs usually have cameras, but I wonder how much they can actually see.Assistant: The representative said that the higher ups were reviewing the dispute. They look at cameras, banking history and a bunch of other things. I guess all that and still nothing  <response>: They have video of checks going in the slot. A criminal report against the bank is warranted if they refuse to remedy. More than likely, the checks were collected by someone emptying the machine and not sorted because the issue was not properly communicated. 