<prompt> Human: EDIT 1: As comments have pointed out below, logging in might make you more vulnerable to the issue depending on the cause. One alternative may be to call their automated system to determine the latest transactions on the account and if any unauthorized transfers have occurred. EDIT 2: Changed some language in the post below to be more consistent with the point in EDIT 1. From comments, it sounds like Chase believes the issue may be limited in the number of people affected, which I hope is the case. But I am also doubtful of how the issue is being portrayed as the Bloomberg article states that Chase said it doesnt know of any unauthorized transactions, which is definitely not accounting for the unauthorized transaction that occurred on my account at the exact same time as the login issue they confirmed by phone that the timestamp of the transaction was during when I had the login issue. I would also like to know more information from Chase regarding how it determined the issue was resolved as it stated to Bloomberg. I hope they are not assuming that the issue is limited to just those who notice and report the issue and instead undertake a full investigation, as reported instances would likely be a subset of the people actually affected. Regardless of how widespread the issue i.e. the number of accounts affected it seemed the potential consequences to an individual could be severe, as it appeared to provide full access to another persons account, which could be how the funds were transferred from my account as well. As noted in comments, there are fraud protections so hopefully that will mitigate this I am definitely relying on those protections to have my own funds restored.ORIGINAL POST:I wanted to provide this warning if you bank with Chase about an issue that happened to me on a recent log in to their online system. On Wednesday afternoonevening, I logged into the online banking system using my own account information and the Chase system instead logged me into an entirely different persons account, a person I have no knowledge of. When I logged out of the account, and logged in again using the same account info, I was then able to access my own account, only to find out an unauthorized transfer had occurred in the last 20 minutes. If it had only been an unauthorized transfer from my account, I would have assumed that my account information had been hacked or stolen. But that would not explain why Chases system directed me to another persons account granting access to their transactions, username, personal information etc when I attempted to log into my own account using my account information. Within the past day, I have heard of another person having what sounds like a potentially similar issue. When I called Chase to resolve this issue, I found out that there was an internal memo about this issue and they were experiencing abnormally high call traffic which I would guess to be related. This is just a warning and heads up in case it could be affecting you as well.Assistant: This has happened to me before. Logging in and seeing other peoples name, what the hell?! Scary how technology can benefit us so much but at the same time pose as a dangerHuman: Did it happen to you recently or a long time ago? They really need to fix this immediately. If its been going on a while I would be even more concerned.Assistant: Oh, its been a few months.Human: Also at Chase or another bank?Assistant: Chase lolHuman: Thats messed up they havent fixed it yet.  <response>: I log into chase just about every day to check my account and make sure no unauthorised purchases or transfers get taken out and have never had this issue. 