<prompt> Human: Hi pf,I am at my wits end trying to get my wifes old retirement account was part of an old pension rolled over into her Vanguard rollover IRA. Here is the timeline of issues: In June she left her job. We called the company in charge of her pension to get the paperwork to roll it over to Vanguard. They told us that they couldnt go it right now for one bullshit reason or another. They said they would send paperwork in October. In October we received the paperwork, filled it out and sent it back. The paperwork indicated that if we didnt send anything back, they would transfer the money to Millennium Trust Company. In January we still hadnt heard anything so we called the old custodian. They told us they never received our paperwork and so they transferred the money to the Millennium Trust Company. We found the money online and made an account, and then called them to figure how to roll the money over to Vanguard. They told us we needed: A rollover request form from Vanguard, a copy of my wifes drivers license, and her signature. Thats it. We have an email corroborating that this is all they said we needed. Today I receive a letter in the mail saying that the transfer was denied because we lacked: Transfer request paperwork, for Millennium Trust Company to be listed as current custodian there was no place for this on Vanguards form, a signed letter of acceptance from an authorized representative of the Successor IRA Custodian, verification of clients full SSN, and that her signature was missing.This company has terrible ratings online and everyone rightfully thinks its a scam. They purposely make it impossible to get your money out by giving you the wrong instructions to transfer. As soon as my wifes money got into their hands, they charged a 40 fee.My questions: Who in their home state Illinois can I call to file a complaint? What words should I drop when I call them on Monday to chew them out? What legal recourse do I have barring any other avenue failing? If I call Vanguard and explain the situation to them, will they call Millennium Trust Company and chew them out?Thanks for reading and your help.  <response>: Have you tried having Vanguard initiate the transfer instead of doing it yourself? 