<prompt> Human: Hi all - not sure if this is the best sub for my question so I hope youll bear with me.Over the holidays I rented a car from Budget at Logan airport. When we saw the car, it had several small scratches on it, in various places, and one large scratch on the rear passenger side. We werent given a form to document damage and Im usually very good about this. On the way out I asked the guy at the booth, he took a look and said it was too little to worry about.My wife and I drove a couple hundred miles without incident.A few weeks later we get a letter from Budget saying we sustained 650 in damage to the car. I immediately called and asked for info - turns out, they were talking about the scratch to the rear passenger side. Now, the reason I let it go at the airport was primarily because there wasnt any dent, it was just a scratch, albeit a fairly large one.I was given an opportunity to dispute this by writing a letter. What should I say, specifically? Just exactly what happened? Of course, I never got the name of any employee at the airport. Should I suggest that if they dont reverse the charge I will file suit to recover the costs of lawyer fees too? Or is that too aggressive?In a broader context, this isnt the first time that there wasnt a form to document damage when Ive rented a car, although it was the first time something like this has happened. In the future, should I be insistent about requesting a form like that? And also, its worth noting that there was no mention of any of this when I returned the car at the airport. Isnt there something to be said for the fact that they took the car back and didnt make note of anything out of the ordinary at that time?Any help is appreciated!Assistant: Did you take a picture of it with your phone, in the absence of a form to fill out? At smaller agencies the rep will walk around the car with you.Human: Unfortunately, no. But this is a good idea, and something Ill probably do from now on. Its probably quicker than filling out the forms, really.  <response>: Yup, I always do this. Same when I move into a new apt. with any issues. 