<prompt> Human: The day before the charges appeared I used my debit card since I didnt have my CC on me. I rarely use my debit card. It wasnt at a sketchy place it was at trader joes. i did debitpin which i now realize is a mistake but the timing is really suspicious. I have no proof that this was where it was compromised though, but i hadnt used the card in 1 month at least.I dont know what to do. I remember when I called my bank the guy on the line said he never sees people win claims when the thieves have the pin. The implication was that the pin is 100 not hackable so any breach is my fault. He asked me if I had it written on the card, etc.BoA investigated and concluded no error and the claim was authorized.I called Citibank, whose atm was used for the fraud. They couldnt tell me anything at all, since I do not have an account with them. Also, i filed a police report in my jurisdiction, not where it happenedWhat blows my mind is that this is a digital transaction in the age of infinite data. I have the time to the second and and the atm at which it happened. And no one can tell me the account to which it went.Either bank basically said to contact the other one.Edit: it was not a cash withdrawal. someone paid their cc with a spoof of my debit card at an atm. the transaction said citibank- credit card payment thats why i cant believe they cant reverse the transaction.Also, i called the bank the day it showed up, due to a Mint alert. They told me it was pending and i had to let it go through and then file a claim. I did that.  <response>: Personally, my next step would be to determine every regulator the bank is beholden to. Most have a claim form that can be filed. Id also file a claim with the attorney general describing the banks fraud. It may do nothing, but Ive heard sometimes pressure from one of those arms can get banks to second guess their willingness to help. They do not want trouble from the government. Definitely file something with the CFPB. Find more regulators here: 