<prompt> Human: I have been with AmEx since 2010 and have been a huge fan of their customer service. Recently, I had an issue which has been a nightmare, and they have been extremely unhelpful- actively making the situation worse, the complete opposite of my previous experiences. Part of the reason I pay the annual fee is so I wont have any headaches if there is fraud on my account, and now the first time it is they are actively complicating the situation. Apparently, judging from a little internet research, this seems to be part of a larger pattern.Anyway, Im looking for a card that is similar to my American Express Gold but with actual standards for customer service. What is the best card out there? My credit score is excellent, about 800.  <response>: Do the same search for :- Bank of America- Wells Fargo- Chase- CitiBank- Capital One- BarclaysYou will likely find the same complaints. 