<prompt> Human: Its been roughly a year that the bill has been in her name and her mother refuses to pay. She attempted to close it out and the rep said theyd send a final notice to the house but if it was not paid within 30 days the 540 would fall onto her. She asked to switch the bill over to her mothers name yet could not. Her mother would have to request to switch it over herself which will not happen. What can she do?Assistant: She asked to switch the bill over to her mothers name yet could not. Her mother would have to request to switch it over herself which will not happen.Did your girlfriend request to have it put in her name? If the above isnt allowed then it seems like allowing the mother to put it in your girlfriends name without your girlfriends authorization is against company policy. Human: No her mother claimed to be her over the phone.  <response>: Sounds like fraud and needs to be treated as such. 