<prompt> Human: Im on an income-based repayment plan with my federal student loans - 10 a month is all thats supposed to be paid. When it came time for the repayment, I submitted my paperwork for income-based and also asked to set up on automatic bill pay. All was well.I logged on to credit karma and see EIGHT DELINQUENT accounts - all from Nelnet. I know everything should be done in writing... Should I write to them asking to remove my delinquent accounts if I try again to be put on auto-pay??Its my fuck up for not checking monthly to see if it was being paid, but is it still possible to have it fixed?  <response>: You can them to remove them but they dont have to. Did you get an email confirmation saying autopay was set up?If it was 1 month, then I think you would have a much stronger stance. But if you havent even checked for the past 4 months, thats 100 on you. Thats not their fault even if autopay isnt getting set up correctly. 