<prompt> Human: Hello,Last year2017 we had some animals get into our attic. The pest company caught the animals and left an invoice for that fee in our door for us to pay. They also did an attic restoration and repair. We never saw the invoice for the repairs and kept waiting. I even contacted the owner requesting a breakdown of the bill as we took out an insurance claim due to the amount of damage. No reply to emails, calls, or texts. Now comes January and the owner emails requesting a final amount. I instantly reply by email and call back requesting the invoice and breakdown of the bill, saying that we needed it for insurance purposes and to also look at what we were being charged for. All we got was a final amount with no explanation of the charges. I had called once again after 2 weeks. Now comes April, we get an email from the owner saying we havent received the payment yet. Just touching base with you I replied back requesting the invoice for our insurance and I also called and left a voicemail on the number in the email which matched the number on their website.What are the next steps for us to do to insure we dont get into trouble for not paying? We are more than happy too, but want to see the actual bill instead of an amount in an email.  <response>: Show up in person at their office and refuse to leave until they either give you an itemized invoice, or agree to write off the bill and give you a statement showing zero dollars owed. 