<prompt> Human: Hoping someone can help me fight this for my mom..My mom is on a small fixed income, The only income she receives is a small amount from a rental property my father left her before he passed. My sister deposits the income for her using the ATMs at the Huntington Bank. On May 29th, she went to the ATM and deposited 620 cash. The machine locked up and kept her card and money with no receipt. She called Huntington on the spot and told them what happened and that there was a line of angry customers behind her because she didnt want to leave the machine. They told her Its fine, we have a system in place when this happens. Just got ahead and leave and we will file a claim for you, So she left. 3 days later they credited her the money and said they were investigating. 3 WEEKS LATER, they take the money back and say they had someone open the machine and they did not find any extra cash in there. We filed an appeal and they came back with the same statement. Weve asked questions like when was the machine checked? since they didnt come back with their finding until 3 weeks later and they would not give us any details at all. And they keep asking for a receipt when we told them the machine completely locked up and even took the ATM card, so there is no receipt. She had to be issued a new card..I have a very hard time believing that a bank can allow any denomination of money to just Disappear, let alone 620! Can anyone please tell me what i can do to help my mom get this money back? TLDR: deposited cash into Huntington ATM and it Disappeared, no trace of it and the bank is denying our claim.  <response>: I had a similar situation but refused to leave the bank until they gave me a credit. I told them I was going to call the police to get a report, guess the didnt want the cops coming to the bank.It was when I was in school with zero dollars to my name. I got about 1000 in school money for a school trip I was in charge of. I took the check to the schools bank to get cash to deposit in my BOA account as to not deal with a hold. Stuck it in the ATM because I was in a rush but ERROR. Fuck me.Worked out in the end but sucked donkey balls that afternoon. 