<prompt> Human: Is there anyway they can go about recovering the lost funds? It cant be as simple as calling them and explaining the situation can it?Assistant: Are you sure they werent just paying the gas company for natural gas, and the electric company for electricity?Human: Yes. The place we use is a gas and electric company. Assistant: I pay two separate companies for gas and electric one is gas, the other is my electric. But they both supply gas and electric depending on where you live.Human: Interesting. Ill look into this to confirm.  <response>: I would double-check this. I also pay gas and electric bills to two separate companies. Even though one of the companies can provide both electricity and gas, I do not get both from that company. 