<prompt> Human: I had a particularly miserable experience with Turo. Upon initially renting, I was extremely excited since the company seemed to fall within the ranks of Uber and Airbnb. When it was approximately one day away from my trip, my renter cancelled the trip stating the car was not in optimal form to be used. Thus, I rebooked with another Turo renter that same day. My flight arrived late into the night at 9pm, so I would have to pick up the car at around that time. Pickup went smoothly until I started to drive the car. The car was a mini cooper, one of which I own, so Im familiar with the car and how it feels when driving it. The vehicles steering wheel was off and made turning extremely difficult to the point where I didnt feel comfortable driving a car where i couldnt turn properly. Second, because it was night time, noticing car defects was made less obvious than if it were daytime, halfway through my drive to my airbnb I noticed a massive crack on the windshield that spanned three quarters of its length across, not only was this a violation of Turos car requirements since if any more pressure had been inflicted on the windshield, it could have cracked entirely but also a basic vehicle safety violation. Pictures were taken of the crack at the moment spotted and of the mileage as a record Additionally, at this point in time, the service engine light came on as well. Because it was late at night and I was exhausted from my flight, I drove the rest of the quarter distance I had left to my airbnb and contacted the renter in the early morning to resolve the issue with him first. He responded 12 hours later and provided me with a possible solution about 24 hours later. When asked to resolve issues, he only responded to certain questions, leaving several unanswered in the Turo messaging feature. Because of the issues with the car, I had to rent one from Hertz. Upon asking him for a possible vehicle trade for one within the same price point, he denied the availability of certain cars although they showed up as rentable on the Turo app.Thus, I moved on to contacting Turo to see if they could resolve the incident. The first representative I spoke with told me she would give the renter 24-48 hours to take the cooper to a mechanic for inspection and then after the paperwork was processed 24-48 later I would receive a partial refund. Two weeks later, I heard nothing from Turo or the representative who helped. The same day I rented a new vehicle from Hertz, I contacted the renter to arrange the delivery of the car back to him. Per his request, I had to drive the car once more to the original pickup location. Everytime I have contacted Turo regarding a full refund, since the mileage represented the distance traveled to the airbnb during the first ride with the cooper where I noticed the defects and the the ride back to deliver it, they denied me it saying, they would only issue a refund for the miles not driven. As a courtesy later on, they issued a 70 credit to my account for future use. Given the absolutely horrible experience of dealing with Turo representatives and renters, I contacted them to close my account and provide a full refund or at least to have the 70 credit refunded to my account to at least cover the costs of the Hertz car rental I had to purchase to replace the cooper. It has been approximately one month since the incident, and I have yet to receive a conclusive response to any of the events that took place. Throughout this time, Ive spoken with several representatives and am left extremely saddened with the level of service provided to me given, I held Turo in high esteem and comparable with the customer service likes of Uber or Airbnb. Additionally, I posted a review for the vehicle and my rental experience which has yet to be posted. Most Turo cars have little to no negative feedback which leads me to think the company is selective in the type of rating posted to their vehicles, namely mostly positive From my overall experience, I would recommend that car renters stick with companies like Enterprise, Budget, Avis, and Hertz. Im sure people have had wonderful experiences with Turo, but if you find yourself having issues like I did, it is anything but pleasant and an overall nightmare to deal with to get your money back. TLDR: Rented a defective car on Turo, only got a partial refund even though the car had a 3 ft crack in the windshield, customer service never followed up with me and keep ignoring my requests for a full refund. Stick to your traditional car rentals for a hassle free experience!  <response>: Ive looked at Turo before for both renting a car and renting my extra cars out. Too much stuff can go wrong and Turo wont take the liability for anything. Your story just confirmed this. 