<prompt> Human: We have disputed the bill and sent a copy of our bank statement to their investigation department, but they say their records are clear and they did no wrong doing. I am looking at my wifes statement on the banana republic website and it shows they received on payment for 1083.36 on 10162015 but in our wells fargo checking it shows a payment of 1083.36 on 1009 as well as 1020. Is there any further recourse for us once their investigation has concluded?Assistant: Have you tried disputing it with your bank, instead of just with Banana Republic? Human: We did and the bank withdrew the payment, but Banana Republic just added that balance back to the bill  <response>: If thats the case you should go to the states attorney general website and file a consumer complaint. You probably confused things with them by withdrawing the payment not that I blame you for doing so.. It appears they dont respond on twitter and on facebook theyll probably refer you to the customer service number and this is beyond what social media can help with. Good luck 