<prompt> Human: Wife opened the account. Linked an existing checking account for ACH. transferred 1000. She also got her Checkbook and debit card. But, yesterday got a mail from Schwab stating the account is frozen because they could not verify the account holder. The only suggestion they give is to contact nearest branch, which we have none in our State. She had set up salary direct deposit, thankfully she contacted her employer and removed the set up. Any idea the options we have?  <response>: Hey. This just happened to me too. Its because I answered one of those verifications questions wrong. You have to take 2 IDs to a branch. I had to drive 2 hours each way it was annoying. 