<prompt> Human: My mother is pretty inexperienced with the internet and scams and whatnot and recently bought a trial of anti-aging make-up from this website The trial cost 10 and came out of the bank account like this Then on the 18th November this was taken out of her account and my mother only noticed today. She of course hadnt read the terms and conditions which said that the company would continue to charge you and send products unless you cancelled your subscription within 14 days of receiving the trial. Since noticing weve contacted the bank who have stopped the company from taking any more payments from her account and she has not yet recieved the 8995 products. Were really at a loss at what to do next. Weve thought about calling them and saying we havent received anything yet, unhappy with their service, want a refund etc. but I doubt thatd work.Any help would be greatly appreciated.  <response>: Were really at a loss at what to do next. Weve thought about calling them and saying we havent received anything yet, unhappy with their service, want a refund etc. but I doubt thatd work.Thats really your only option. Its not really a scam, its a discounted entry point. Pretty common sales tactic. 