<prompt> Human: First time poster, long time lurker. I apologize if this is rambly. A few weeks ago my mother was fell for a scam by Universal Mentoring Group and gave them her cc number and was charged 8K for mentoring sessions that will help her earn thousands working from home.My mom was told that if she cancelled within 3 days, the money would be returned to her and the contract would be cancelled. She sent an email to the company asking them to cancel on the 3rd day and when she called to follow up, she was told they never received anything from her requesting that the contact be cancelled.She then contacted her cc company - CapitalOne, who then removed the charge from her card and a few days later it was back on her card. When she contacted CapitalOne, she was told that the mentoring company is stating that she is receiving 17 weeks of mentoring. In the 3 days that she had the contact she received two mentoring sessions which consisted of creating an eBay account and listing something for sale on it and sending proof to the mentor. When mom asked the company to pro-rate the cost, she was told that the bank withheld commission so they will return 5K, and she will have to pay them 3K. At this point, neither she nor I are sure what to do. I though CapitalOne would be the best way to get her money back but they seem to believe this company. At this time, she has explained the situation to an attorney and is waiting to hear back from them.I wanted to see if PF had any suggestions regarding this.  <response>: She sent an email to the company asking them to cancel on the 3rd dayHow does their policy state requests for cancellations be sent to them? 