<prompt> Human: I had an odd situation unfold over the last few weeks and thought it would interest some of you.An 888 number called and I let it go to voicemail. The message they left was Hi this is Ms. Jackson with the Capital One Fraud Department. There was some recent activity regarding your account ending in -1234 and wed like you to verify a few things. Please call me back immediately at 1-888-xxx-xxx.I ignored the number they provided and went to the Capital One webpage. Under their contact info page, I called the number for their fraud department note, the only 1-888 number on their page was for marketing. I spoke with someone and explained the voicemail and I was wanting to verify my account standing. The representative on the phone told me there were no flags, no holds, and no comments on my account. He then mentioned Yeah it was probably just phishing. If it were a legitimate hold, wed get in touch with you a little more creatively than that!So then a couple days go by and I attempt to use my card for the first time since I got that call. Card was declined. Interesting, maybe a glitch. Use another card and forget about it. Then a few more days, try my card again, and once again it is declined again. Okay something is going on. I call Capital One Fraud and ask whats happening, they say theres a hold on my account for possible fraud. I ask what I have to do to unlock it and they say that my account is being handled by some kind of special fraud team and it can only be unlocked by, you guessed it, Ms. Jackson. Then there was a lot of irrelevant bs about Ms. Jackson being away for the week and no one else being able to unlock it... Anyway, the next week Ms. Jackson comes back to work, I call the Capital One Fraud, they transfer me over to her, and it turns out someone managed to get their hands on my credit card checks! Tried writing themselves 3x 500 checks. I verified those were fraudulent, and Capital One cancelled the account , got me a new one, and all is well.I still have no idea why the representative I spoke with the first time I called didnt see anything on my account. Maybe it didnt refresh on their systems yet? Maybe Ms. Jackson called me before an official hold or comment was actually placed on my account? I dont know.  <response>: Guessing the checks dont turn up on the card transactions. I have no idea why only one person would be able to unlock it, why they would ask you to call back on a number that isnt on there web-page? I mean, this is literally the weird type of BS that keeps customers confused enough to fall for scammers. 