<prompt> Human: I am unsure what can be done, so I am really hoping someone here may have some experience with a situation like this. My family member was in rehab for awhile and just before getting out they had been using a lift at the nursing home to get in and out of bedthey are handicapped. They loved the product and talked with the team who brings it in to see if they could get one for their home.Long story short, they fronted the cash for the lift and was told to file a follow-up with Medicare to get reimbursed. They found out the company was not enrolled in Medicare, and they have no way to collect the money. Now they are stuck with a large debt and are also on hospice. They tried to appeal with Medicare, but the bottom line is the company was not Medicare approved so Medicare seems to be able to do nothing.According to our family member, the spokesperson for the company continuously told them that Medicare would cover the lift, and that they were Medicare approved. Naturally, this was only said via word of mouth while they were on-site at the nursing home, so we have no physical proof this was said. My family member was not in the best mental condition during this time, and I feel they were absolutely taken advantage of, but I dont know how to prove that. Is there any other course of action we can take? Having the family member on hospice at the same time and trying to figure out what happened is very difficult for us. We dont want to just swallow this as it has caused a great debt for our family.Any help or advice is greatly appreciated. Are we totally screwed?Thank you so much.  <response>: Can they return it? 