<prompt> Human: I have a Chase Total Checking account with a few hundred dollars in it that I decided I no longer need.Ive called up Chase to close the account, however they refuse to do so as they require me to provide both the account number and SIN on file in order to verify me.However, Chase does NOT have my SIN on file, so even when I provide it, they are unable to verify me, and therefore unable to close my account and give me my money.I still have ALL the paperwork and receipts from when I opened the account, as well as receipts from EVERY transaction Ive ever done on that account Im rather detail-oriented.I can provide and verify with them ALL other information they have on file, such as account number date account was opened location account was opened initial deposit when account was opened still have the receipt most recent account activity my birthdate mothers maiden name address on fileI can even verify what SIN number they have on record for me: NONE.However, they are unable to help me since according to their rules Nothing doesnt match Nothing. Should I be posting this to rmath ?Ive offered to scanfaxsend in my ID, a picture of me holding my ID, and even a picture of me holding my ID with a recent newspaper as a proof-of-life, but thats apparently outside of their policies.They suggested that I try writing them a letter, as that may have a chance that a written letter requires a different level of verification, but they werent sure.At this point, the only option left is to drive to the nearest Chase branch, over 400 miles away.Ive already filed a BBB complaint, but I know that doesnt carry any real weight.Does anyone have any suggestions on how I can close my account and get my money without driving 13 hours?Thank you all in advanceUPDATE: Ive since file a case with the OCC, and called their executive office. Theyve given me a case number and promised me an update within 2 business days. I will let everyone know what happens for sure. Thanks for all the awesome advice.  <response>: You call up chase, hey I noticed my ssn isnt on my account, can I give it to you and add it? Great thanks!. Hang up, call back, and close account. 