<prompt> Human: So, I work as a supervisor of operations at an IVR Call Center. There arent a whole lot of companies that do what we do. We have clients whose products and services I can almost guarantee you use on a daily basis. I started on the very bottom three years ago and Im currently basically number three at our center, behind the Senior Manager and the Manager. I know for a fact that the Senior Manager has not gotten a raise in around four years. I am the only one of the three of us that is able to earn overtime and I typically work about 45 hours a week at around 15 per hour. The overtime puts me just past what the Manager makes. We were all talking about average salaries from salary.com and glassdoor.com and the Senior Manager had said that she wished that she made 40k guaranteed, so... Yeah. Were all vastly underpaid. The best of the entry level workers make more than what I make, but my pay is guaranteed and they are tied to performance metrics. What I do is basically a combination of what they call a call center supervisor and a high level secretary. Even in my area, were looking about about 10000-12500 more per year. I have a Bachelors degree in a totally unrelated field. The Senior Manager has been with the company since its inception ten years ago and she does not have college. The Manager did 20 years in the armed forces before coming here and started after I did, working his way up from the bottom. He was definitely the best choice for Manager given his background. I am in charge of a great deal of maintaining the day to day operations of what we do. I dont handle a lot of big picture issues and Im not in a ton of big meetings, but I supervise the management department. I fire people and I check a great deal of paperwork. If I dont show up, my work will not get done as no one else is trained on it and no one has the time. Still, Im fairly certain that if I forced to do so, I could train a high school senior who was comfortable with firing people to do my job in about two to three weeks. I absolutely love my job and I believe in what were doing. This company saved me. I worked in gas stations for about a decade before this, never having the confidence to try to do anything else. At the bottom level, the job is very tedious if youre doing it right and there is no social aspect and I loved that part of it. Ive been promoted since then and I have more confidence and Im totally cool with being the bad guy that the company needs. I dont really ever see myself leaving because its perfect for me... But yeah, I want more money. Thoughts?  <response>: Even in my area, were looking about about 10000-12500 more per year.Apply to those jobs. The only true way to see if you are being underpaid for what you do is to search for a new job and get offers. Most people get large raises by switching companies anyway. If you dont get those job offers, then you may be overstating your abilities. If that is the case, then I would suggest looking at where you want to be in 510 years and what skills you need to be able to get there. Then develop a plan to get those skills. 