<prompt> Human: So my wife and I have Comcast. And as the story usually goes, we hate them. But what else are we going to do? We moved apartments and Comcast did not switch my account from our old apartment to our new. So for months were getting bills to our new address but the money was paying for our old address. Which means our new addresss bill was not being paid for for several months, though we didnt know it. Obviously this created problems. After hours of being on the phone, trying to help Comcast figure out how to take my money from me more efficiently, we figure out that this whole none switching of the accounts was the problem. So they tell us theyre going to put a tag on our account so some higher ups can review the problem and help us out. They were supposed to call us back within a week. Instead they sent us to collections. I really dont want to pay late fees and bills that arent mine to pay. What should I do? Assistant: You might be able to get a better response from them if you speak to a manager and say youll report them to the better business bureau.Human: I did talk to a manager, thou I didnt mention the BBB. No offense, but Comcast probably hears that threat daily. Maybe it could help though. All the manager would do was take 18 dollars off of the 109 dollars in late fees and over charges.  <response>: BBBs not going to make Comcast blink. File a complaint with your State Attorney Generals office of Consumer Protection. Do this prior to any further interaction with Comcast and document your complaint i.e. I talked to State Attorneys Aid Sally Smith at 9:15am on Tuesday, August 19th, 2014.Keep a paper trail. The SAG may make the issue go away before you have to do anything, but walk into a brick mortar location with that info and you will be taken very seriously. 