<prompt> Human: Okay, so I know I got myself into this situation. The basics of the debt are as follows. I moved out of an apartment 37 days before my lease was up. I had given notice as required by law, but the property management company now claims I jumped the lease. They want a whole bunch of things like 240 in cleaning fees, 60 for keys, 750 for carpet, 750 for the last months rent... total they want 4500. I dont have the whole breakdown yet. Why? Because even though Ive been sending certified letters to the collections agency for 6 months, Ive gotten nothing back asking them to validate and itemize the debt. It does show up as disputed on my credit report. Today I called them and they said that their computers show they sent me letters in response. Ive never gotten anything. I recorded the call. They were ridiculous and hung up on me when I made an offer of 1000.Any advice? I live in Texas. Ive disputed this with the FTC twice now and am awaiting my second resolution. Assistant: 1 dont deal with them through the phone. only certified, registered mail and tell them to only contact you that way2 if they contact you otherwise, consider them in violation of FDCPA and report them, and threaten suitHuman: As for one, I sent them a certified cease and desist in March letting them know they were already in violation of FDCPA for a litany of reasons and to communicate with me via certified mail only. This is where the problem comes in. Today, on MY recorded call, they claim that they dont have to send their mail registered, only via standard mail. I have sent all my mail certified and registered. As for two, this is the first time I have spoken to them and since they were recording me, I recorded them. I plan to record all future calls as well. Assistant: did you ask them to not call you? do you have proof of it? if they called you after that, talk to a lawyer. nice big payday for you.Human: I sent them a cease and desist in March. I have no proof of calls after that, but they were noncompliant with FDCPA prior to that in terms of how long you can call before you send a letter or vice versa. I have some of the messages on my phone, the only trouble is, they used a phone spoofing company and even my phone carrier had trouble pulling all of the original calls. I spent over 26 hours on the phone with my wireless carrier back in January trying to figure out how they were leaving me voice messages without my phone ever ringing. My carrier escalated the issue to their engineers. The problem for a lawsuit is, there is no record of the calls, and I only have some of the later voice messages.  <response>: trying to figure out how they were leaving me voice messages without my phone ever ringing.Its called Ringless Voicemails and companies are using it to get around federal ruleslaws. Its a complete sham that I hope is ended ASAP, but Im not holding my breath. 