<prompt> Human: A few months back my family all upgraded our phones together at a Sprint store location and used a deal they were promoting at the time of buy a Samsung Galaxy 8s and get a Samsung Edge 7 for free. We bought two SG 8s on lease to get two free SE 7 but were still paying for the allegedly free phones months after with no resolution despite having called customer service numerous times. When finally after months of asking, one of their reps told me that the deal was only for people adding new lines, not for upgrading. Meaning, we werent and arent qualified for the deal we had thought we upgraded with. Ive been back to the original Sprint store that sold us the deal and they said they couldnt do anything but submit a complaint to their manager who might or might not resolve our issue. So basically TLDR, the store sold us a deal that we were ineligible for because one of their sales rep didnt understand the promos completely.Now my question is, is there any governmental agency I can also put a complaint into to help expedite the process? Something like the U.S. Consumer Financial Protection Bureau but more appropriate for my situation with Sprint?  <response>: Call Sprint, dont even bother with the first guy youre going to talk to on the phone and ask to talk to the fraud department.Explain what happened and how you were lied to by the representative at the store. Are you the primary on the account?If you arent the primary on the account then the store forged the primaries signature on the paperwork they do this all the time to get secondary lines upgraded.Stay adamant that you were intentionally mislead while in the store. Its ultimately your responsibility to read your contracts but there is a lot of fraudulent practice with Sprint. Recently, they tried to screw over my wife and when she went back the next day to get out of the contract they were claiming there was nothing they can do when their contracts say they have a 14 day 100 money back clause in their contract and on their website for business practices. Then they tried to charge me a bunch of fees for returning a device. But we stayed adamant and got all our money back.After over 10 years with Sprint and many similar disputes we switched to Project Fi in November.One of the funniest conversations I heard with their fraud department was with my my dad on the phone. He explains to the fraud department that they when they upgraded my brothers device and gave him a crappy lease plan that they allowed changes on his account without the account holders consent. The store even forged my fathers signature.The woman from the fraud department said, We allow the stores to do that so family members can upgrade their lines on their own and dont need the account holder there. Its not fraud. My father responds with, Are you a lawyer? Because Im actually a lawyer and that is definitely fraud!TLDR: switch phone plans from Sprint a lot of better deals around recently too. 