<prompt> Human: UPDATES AT BOTTONI closed my Chase checking account last month because it had a stupidly high minimum balance and I rarely ever used it because I bank somewhere else.I stupidly decided to close the account over the phone. For future reference, ALWAYS go to a branch to close the account. I had a balance of around 2,500 and I was assured I would receive a check in 14 business days. 14 business days come and go, and no check. I call in and inquire. Chase assigns a research analyst to my case. She calls me and tells me to go to a branch to sign an affidavit to have the check reissued.I go to my branch and tell them my situation. They have no idea what I am talking about. I call my research analyst and she does not answer. After sitting in an employees office for 3 hours while they call around, they figure out what affidavit I need to sign. I sign and they fax it in. Now comes the weird part. After the branch faxed the affidavit in, they told me they are unsure if they were allowed to reissue the check and that I should call customer support to see when I would receive the check in the mail. I call the analyst assigned to my case and she doesnt pick up the phone for 2 days. I finally call the general number and have me transferred to her. She tells me the branch should issue the check to me after my affidavit gets processed, but that she has no way of telling me when the the affidavit will be reprocessed and that the branch will be in touch. I go back to the branch and the guy who helped me is now on vacation.So my questions are:1. Is Chase bullshitting me? Who exactly is supposed to give me the check.2. If Chase is stonewalling me for some reason, what recourse do I have? tl;dr Chase lost my check and doesnt know how to cut a new one. What do?Edit 1: I should add it has been a month since I closed my account. Im very sure my check isnt coming.Edit 2: for the people encouraging me to call and threaten action. Should I call on Monday?Edit 3: I am going to post updates to my ordeal in case anybody else goes through this in the future.Edit 4: I tweeted to chasesupport yesterday. They contacted me and told me to call their telephone support line... Edit 5: Calling Chase and threatening complaint with FDIC. They are still giving me the same bullshit runaround. Now they are telling me that they dont have my affidavit and that I need to sign another to get the check mailed to me. This is now the third story I have been told.Edit 6: And now they are telling me to go back to the branch. The manager said she noted a number for the branch to call in order to confirm they can cut the check. I am going to go to the branch on Monday. If they cant figure it out in 30 mins I am going to file complaints with the CFPB and FDIC. I think I have been more than reasonable with these people.Edit 7: For posterity: If you are closing your account always go into the branch to do it. I would not withdraw the funds and then close: I know chase hit me with a 25 for having a balance below 1500 for a couple of days. This was originally why I got pissed and closed my account. In hindsight I probably would have gladly eaten the 25 charge to avoid this mess though.Edit 8: Apparently the replacement check was sent out on November 12th. They are telling me to go back to to the branch if I dont receive anything by the 29th. I still havent received anything. My bullshit meter tells me it doesnt take almost 2 weeks for a check to arrive in the mail. If I dont receive anything by the 29th Im done dealing with them and filing suit in small claims court. Only reason Im waiting until the 29th is because it makes my position stronger I look more reasonable.Edit 9: For people who suggested threatening regulatory action, it was a good idea. It basically got me nowhere though. Im still going to file with the FDIC and NYAG because they can pursue actions while litigation is ongoing. Office of the Comptroller apparently cannot intervene with other agencieslitigation is proceeding.  <response>: Just went through the same thing with Chase After the THIRD re-issue and stop payment a check arrived. Part of me suspects that the first three checks were never sent, but I did get my money back... two months after closing the account... 