<prompt> Human: I live in the UK and about 3-4 years ago I signed up to a gym chain called xercise4less. This gym chains subscriptions are handled by a company called Harlands. Since I started this gym back then I had only ever used it once or twice and since then I hadnt even set foot in it for the 4 years however I kept on paying my subscription as at the time I did not know how to cancel a direct debit from my online banking.About 3 months ago I found out how to do it and cancelled my direct debit to them as I thought I shouldnt be paying for a service that I do not use. Round about the same time next month I get a letter through the mail and an email notifying me about what I had done. I thought nothing off it as I assumed it was just a confirmation about the direct debit cancellation. A couple of months later i got the same email and letter stating what I owe them and they stated that it will ultimately result in court action. This took me by surprise and made me think about what I could do to stop them harassing me. I searched all my emails for any email that I may have received from the gym chain but I cold not find any. I attempted to login into their website but all my emails came up as unrecognised as I had cancelled my account with them so even if i did pay Harlands I still could not use the gyms services. I tried phoning Harlands but after being on hold for 10 minutes I gave up and resorted to sending them an email. They got back today and asked for a cancellation receipt and after searching for it I could not find it among my emails as I believe it may have been automatically deleted as I had cancelled my account a while ago. Im just posting this here for any advice on the matter and any advice will be greatly, greatly appreciated.  <response>: Call them and cancel.. I dont know why youd wait 4 years paying this service that you dont use, using the excuse I didnt know how to cancel. Its 2018. 