<prompt> Human: Long time lurker, first time poster here in PF. As the title stated, my parents paid off their mortgage a couple of months ago through NYCB NY Community Bank. We basically sent them a money order and the loan was paid off. The representative told me that it would take some time for them to send the title to the city we live in Phoenix, AZ for verification or something like that.Since this is our first time doing something like this, can somebody explain how the paying off mortgage process work? And is there any additional steps that we forgot to do maybe? Thanks  <response>: Real estate is not like a car. They do not mail your a title when its paid off. 