<prompt> Human: I went to an eye exam exactly a month ago, picked my frames, had VSP insurance and only paid 200 dollars. Without VSP it would have been around 550. Anyways, for some reason it took 18 days to get my glasses. They said they were shipped to the wrong facility after 12 days so I had to wait a lot long to get them. Okay understandable.However, when I went to pick them up 18 days later, they were the wrong frames and the fucked up my prescription. I told them they were wrong and they didnt believe me, I had to go back with pictures of the original frames on my face and compare them.After comparing, they still said I was wrong and that they dont carry the original frames I picked out. I looked through all the glasses and eventually found them. No apologies from them.I wore the wrong frames for 2 days to test my script and it was waaay off. I went back and told them, and I set up my 1 time free re-test.It wasnt even a retest, the doctor sat me in the chair and compared my old script thats actually still good to my new one. It took all of 2 minutes so they ordered the original frames I picked with my old script. Okay. Now were at about 23 days later from the original order.I go to pick them up 3 days ago and the script is still fucking off. Now Im pissed, I just called them and they said they dont do refunds and all sales are final.These people have been fucking me over for far too long for this shit.How do you suggest I go about getting my money back?  <response>: What company are you dealing with? That is just terrible business...I hate dealing with getting new eye glass prescriptions. I have been to three or four shops and none of them can adequately answer my questions. Its always a shit show. I stopped buying from them and get cheap ones online, but I still question my prescription every time. I feel ya for sure. : 