<prompt> Human: Hey rpersonalfinance, Here is my situationproblem: We used to have the Verizon Fios Triple Play package Internet, Landline, TV at our house. It has since been changed to only Fios Internet. I am the one paying for the monthly bill and have been for a few years now via my bank account and Verizons AutoPay feature. I am not the account holder, however, and the account holder is no longer living with us nor can he be reached for contact by any of us. Here is where it gets really complicated: Due to the above, I am essentially paying for a working service that I have absolutely no control over. If we were to, say, move one day, I would not be able to change anything in the account. I contacted Verizon to inquire about potentially cancelling this account and opening one in my own name so that I can have control over it. They require an account number and associated phone number to make any changes to the account, no exceptions. The thing is, the account holder had paperless billing so I do not have any copies of bills to check the account number. I do have one really old bill before he made the switch the paperless, but since we made a service change dropped TV and Phone, that account number is no longer valid they give you a new one upon any service change. I have also tried using any phone number that he has ever had, or that anyone in this household has ever had with no avail; though it would not have helped much since we dont have an account number. Ive contacted various departments of Verizons customer service and none of them were able to help me in my situation. One representative in the financial department suggested that my only very desperate option is to stop payments on my bank account and let the Verizon account close due to non-payment and go to collections. At this point, I dont see any other feasible alternatives. My question to you, rpersonalfinance, is: If I were to do this, would my credit be affected because my bank account is the one funding this Verizon account for service provided to my address, or would the account holder be affected instead because the Verizon account is in his name. It is a lot for me to wrap my head around so I hope Im making the situation clear for you guys. Any help would be greatly appreciated, and if you need any clarifications on the situation, I would be glad to elaborate! Thanks in advance!!  <response>: Contact investor relations or the executive response team at Verizon and explain that you want service, and you want it in your name, and no one will help you. Tell them that their representatives have told you to stop paying, which will cause them and perhaps you issues. Ive done this in the past with several companies with success when customer service has been less than helpful. 