<prompt> Human: Hello! Please forgive my formatting grammatical errors as Im on mobile currently getting ready for work. Also if this is not the correct subreddit for this please redirect me to the correct one!My SO banks with PNC and has been absolutely bombarded with overdraft fees in the past 24 hours. Apparently PNC rearranged the order of his transactions over this past weekend and cleared a more recent, larger transaction prior to smaller ones made earlier, resulting in multiple over draft charges for the smaller transactions. He discovered this yesterday morning and called to sort out the mess and was told it was because he had opted in to over draft protection. He claims to never have opted in to this. He asked the gentleman on the phone if he could freeze the transactions being processed because his direct deposit was to hit the account at midnight and was told yes. He made a sandwich to take to work yesterday and all was well. This morning he wakes up to check his account to find that the freeze was never put into place, and he was hit with even more fees which ate almost his entire paycheck. He takes full responsibility for making that one large transaction when he shouldnt have. He wasnt thinking and didnt realize he would have put his account into the negative because of it and should have waited until after he was paid. My question is has anyone else been in this situation with PNC? Does he have any recourse? For clarification: hes getting these 35 fees per each OD charge cleared. These charges are 10-15 each. Had they been processed first these charges were made first chronologically there would have been funds and just the larger charge 150 iirc would have gotten the 35 fee. Thank you in advance everyone!EDIT: He plans on going to the local branch after he gets done work to speak to a manager and hopefully work this out. If the fees stand, he plans on closing out his account with PNC and moving his money to a credit union  <response>: Ordering transactions largest to smallest is illegal. If they actually did that, your SO should be able to demand the fees be returned in lieu of legal action. However, its entirely possible that the largest transaction is simply the one that posted first. Order in which transactions are performed by account holder order in which transactions post to the account. If that happens, your SO if out of luck, unless PNC is willing to be lenient and wave some of the fees. 