<prompt> Human: I have been using Suddenlink for internet for over 7 months. Recently found out their new customer rate for my internet package is 20 cheaper than mine they offer this discounted price for 1 year. I called, got transferred to the retention department, and spoke with one of their representatives. Long story short, I told them I wanted to cancel my internet so that I could come back as a new customer and get the new rate. The rep told me that I could do that, but that I would be without internet for 30 days because they would have to run a new credit check on me my credit score is fantastic AFTER my billing cycle ends. For instance, my new cycle would start on March 15th. I asked if I could cancel my account on March 16th and immediately call back and get the ball rolling on the credit check so that I would be set by April 15th - she said it doesnt work that way and I would have to wait until April 15th to start the new customer process. The rep explained to me that there was no way around this and asked if I wanted to continue cancelling my account, which I declined because I dont want to go a month without internet. My question: was the rep BSing me or is this a real hang up? Any suggestionhelp is greatly appreciated.Lastly, I will say that I have a roommate that could also call and start this process after I cancel if that would avoid the problem, but he doesnt deal with any of our bills and Id like to keep my name on the bill if possible. Thank you  <response>: which I declined because I dont want to go a month without internet.Most telecom companies prevent former customers from signing up for 30-60 days. It is a way to ensure you dont repeatedly try to game the new customer discount 