<prompt> Human: As title states, I have a washer which is not working and the company who is supposed to fix it, sent someone to look, and now wants to give me money, instead of paying for the repairs. I dont think this is fair. Over the phone I asked what my options were, and they did not mention anything other than taking the imo small payout of 390. I feel like they dont olny owe me a washer, they owe me a working one under warranty till June 2020. What are my options? Please help. I have a feeling that is have a choice here and they are not being fully transparent with me.Edit : Im am away from home and do not have paperwork where I am, I knownthisnwpuld answer so many questions.Washer is frigidaire, 4.5 cu feet capacity I believe, sold to me by a very large company that sells these types of things in the USA. Do not want to give out their name for witchhunt rules possibly being triggered.I am slowly reading through everyones responses and cannot thank all of you enough for submitting your input. Thank you all.  <response>: In a situation like this I go to twitter and politely state my issues, and gradually escalate until someone helps. Its worked so far. 