<prompt> Human: I just had the most frustrating experience Im not sure if this is normal. My electric utility sends bills out with a due date as the end of the month Jan 31. I used online bill pay had the check delivered a couple days early Jan 29. Note - DELIVERED, not mailed, but delivered.I got a call from the utility today saying that Im late with the check. When I explained that the check arrived on the 29th, they said, Oh - it takes 5 business days for us to credit your account, Ill note that you are late but have paid.WTF? I asked, If you wanted the check on the 26th, why do you put the due date as the 31st? She said thats not her responsibility.Is this normal billing behavior from a utility or any company?ETA - after checking my acct and noting that every bill has been posted late I called them again learned that if I do give them access to my checking acct so they can deduct it automatically, they will deduct the money 15 days prior to the due date. Yeah ... no. I changed the contact number to NOT my cell phone. Ill just ignore their voicemails at home now. Assistant: Do you have a late charge or an impact to your account?Human: No - no late charge. They just call my cell phone with an automated message saying Im late to press 8 to make an instant payment. The only impact to the account is that my next bill will show I owe them 2 months of payments but I can do the maths to subtract that out.Its annoying more than anything else especially the phone call.  <response>: Was there any sort of disclaimer at the end of the message?Ive gotten phone calls like that before, they always said something to the effect of if youve made payment in the last days this message may be out of date. was somewhere between 2-5 days, its been awhile so I dont quite remember. 