<prompt> Human: Hello PF, I was in Bali this past September and used my Capital One 360 atm card regularly. There are 5 back-to-back withdrawals for 187.37 from 1 atm that are not correct: I never got that money. Unfortunately, Capital One is refusing to reverse those withdrawals. What can I do?There was 1 atm on Sep 1 where I put my card in, entered my pin, asked for the money, but didnt receive any money even tho the atm indicated I had. That atm shows up on my statement as RM VIN ADVDPS BADUNG MP, ID. I did this multiple times cant remember how many. I didnt think much of it since Id read about this happening to others who said that the bank corrects the error at the end of the day when they balance the machine. I try a couple of other machines that day, but no luck: none of them are working for me.A day or two later, I really need cash so I call Capital One who tells me they had locked my account because of 5 suspicious withdrawals. This is when I first learned of these withdrawals. I assume this is the atm where I asked for money but nothing came out. No problem: they reverse those withdrawals pending the results of their investigation and reactivate my atm card. I use my card successfully while still on the phone with the representative. I continued to use my atm card successfully for the duration of my trip.Fast forward to mid October when Im back in the US. I see new, current fraudulent atm withdrawals from a different atm in Bali. I call Capital One, and inform them that I am in the US; there is no way I made those withdrawals. They reverse those withdrawals, put a new atm card in the mail, and a few days later the investigation confirms that I did not get that money: hooray.A few days after that, I see that those 5 old atm withdrawals plus interest have been taken out of my checking account balance. I call and am told that the investigation determined I received that money: boo.I am dumbfounded. They eventually sent me a long confusing document from MasterCard which backs up their claim that someone did in fact receive money from these transactions; I asked for a videopics of me receiving the money - they cant provide that. I speak with a manager, who agrees to open a new investigation under the premise that those 5 withdrawals were not from the atm I thought where I asked for money but none came out but rather a case of someone stealing my card infopin and taking money out similar to what happened in October.Today, they denied that claim and told me they will no longer discuss the matter with me or respond to messages about it.They recommend I reach out to the owner of the atm, but they cant provide me with a phone number or address. I cant find anything googling the atm name that shows up on my statement. Even if I could, I dont imagine the owner is going to be much of a help.What should I do?Thank you for reading, and thank you for any help!!Edit: Capital One has refunded my money!I called and asked for the CEO. The representative told me he couldnt get me that high up, but he would forward me to a manager. The manager looked over my case and offered to speak with the dispute team while I held the line. Turns out a second case was never even opened. And, they told him I had validated those withdrawals when I called to reactivate my card while in Bali. Theres no way I did that; my best guess is that the guy I was talking to did what he had to do to get my card reactivated, which must have included validating those withdrawals. Anyway, I didnt file a complaint, I will keep my accounts with Capital One open, and I will be sure to be more careful in the future. Thank you, PF!!  <response>: You withdraw money - and nothing comes out of the machine, yet it appears to have withdrawn the money from your account? Well, why on Earth would you keep trying? 