<prompt> Human: Not sure if this is the right place to ask. Also, sorry for the wall of text.Back in February my wife and I purchased counter tops through Lowes. Lowes then contracted a company nearby to order, measure, and install the tops I guess this is how it works.Through a series of failures on the contracted companys end we were unable to schedule delivery of the counter tops until 10 weeks after the original order was placed.On the date of the scheduled delivery the owner of the contracted company called me to explain they were not able to install.Furious I went back to the lowes store of purchase and spoke to the department and store manager in person about the situation. They agreed to work with me.Once the manager and the owner of the contracted company were on the phone I was able to negotiate a discount of 1,100 return after the installment of the counter tops. Lowes then sent an email to the owner and copied me in bcc to provide written proof of the agreement.It has been 1 12 months and I am unable to get ahold of the owner and I have not received payment.I called Lowes and spoke with the department manager and he said if I dont hear anything soon to come back into the store and they will get corporate management involved.Because of my agreement to receive the refund through the contractor instead of Lowes, do I have any assurance besides the email that I will be paid? Do I have grounds for legal action?  <response>: I called Lowes and spoke with the department manager and he said if I dont hear anything soon to come back into the store and they will get corporate management involved.Do this, and see what happens. Lowes corporate may just foot the bill to keep you a loyal customer and blacklist the contractor. 