<prompt> Human: On mobile. I apologize for any format issues.I am currently on vacation, visiting my grandparents. The day I arrived, she informed me she just got her computer fixed, and it cost her 1,500 the day before. It seemed excessive. For that amount why not just get a new computer? Yesterday, I came back from sight seeing to hear her being told go get your credit card now! From a man in a foreign voice. She had him on speaker, and it seemed like he was getting belligerent. I took the phone, and asked the man a few questions. He seemed very irritated I stopped him. He said his name was Victor and he was from Microsoft. When I asked him for his employee number, he said if you dont believe me, call this number back. Ill still answer. I am Microsoft. Help her type in her credit card, I dont want errors. This will only cost two payments of 988.HUGE. RED. FLAGS.I cussed him out and hung up. My grandma flew I to defensive mode. I talked her down and explained I can fix it for free, NO old ladys computer costs 3500 to fix.These are the steps I have taken. I need to know what else i should do to protect her, because I leave for home tomorrow and Im scared she will fall for it again.1. Complete system restore of her computer. She had nothing worthy of backing up.2. Called the bank to declare the charges as fraudulent. 3. Installed antivirus.4. Installed remote desktop access so I can fix this thing from home.5. Filed a police report.I am going to call their bank and get them new credit cards right now, as she admitted to the police she DID give out the numbers via phone the day before I got here. Please help me protect my grandma. I am scared to leave her tomorrow.Ask questions if you need details. Ill be more than happy to answer. Shes on a fixed income and cannot afford giving away 1,000 a week.Thank you for reading. Edit 1... she now has uBlock Orgins running, as well as Chrome. I deleted Internet Explorer.Admin permissions have been removed and are only accessible by a password only I know.Reset router and password, as well as her email password.Crushed into her head to CALL ME about anyone asking for money, as well as telling her about other scams.The police report was filed for the bank to begin the process of getting her money back. We could not proceed without it. Putting my toddler down for a nap. THANK YOU ALL SO MUCH FOR YOUR INPUT. You have no idea how thankful I am, how much better I feel, and how badly I want them to move closer to me. Assistant: Oh geeze. This happened to my mom too. She fell for one of those pop up windows that told her the computer had a virus, and ended up calling the number on screen. The guy probably tried to install malware onto it.I told her never to call any internet number, and ended up doing a clean install of her comp. Just remind them there are malicious people out there who would take advantage of innocent people.Human: Thats how this beautiful saga began the day before I got here. They fooled her with a popup and she called. Assistant: Consider installing an adblocker on her webbrowser. uBlock Origin is amazing and shouldnt require any input from her after its installed.Human: Installing now! Thank you :  <response>: Tape up the real tech support number on the front of her computer too. She should always call that one instead. 