<prompt> Human: Sorry if this is not the exact place for this post, been a long time sub and know there are some smart people here who might be able to help me with an issue I am currently facing with Best Buy Geek Squad.To begin with, I will never use either of their services again. I have bought a MacBook pro about 4 years ago, along with it I bought an insurance policy on any hardware failures. After about a year I came across one, and it had to be sent in for repairs. Well the simple changing of a logic board ended up taking over 2 months to complete, and included it being sent back to me multiple times still broken. After much frustration I reread my policy and noticed that there is an instance that if a product is not fixed within 60 days, Best Buy is able to replace or refund the value. After some arguing with the store manager I caved in and took a store credit rebate on the product at a prorated cost, and bit the bullet and dropped about another 1k on a new Mac and insurance policy. This leads to today. Over a month ago I sent in my new Mac for once again a logic board replacement. They managed to get the computer back to me this time after about 2 weeks, but did not bother to screw on my backing to the computer and just sent it back to me in two pieces, keeping my screws. I have now gone through an additional 2 weeks of calling the Geek Squad call center, and being told that corporate would call me back within 48 hours a total of three times.I have literally just gotten off the phone with the highest manager I could get connected to, who told me that no there is no such person that would call me back, and that there is no options for me but to send my computer back to them once again so that a trained tec could put my screws back in. I tried to brainstorm alternative ideas to this, like sending me my screws back, and they refuse any other option. They told me to then go into the store and get it fixed there, which as I am living in Hawaii and the nearest store to me is a 300 plane flight away, is not an option. Sending in my computer once again and loosing out on another 2-4 weeks of work is not an option for me at this point, and I feel quite angered that Best Buy seems to be just stiff arming their customers after a mistake so blatantly their fault. Is there any options for me to take recourse as of now? Any government organizations or NGO that might be able to aid me in seeking what I now expect will end up with a full refund? Most importantly I feel like this is a standard for Best Buy, and would like to find a recourse that might lead to a change in their workings with customers. Mahalo nui loa for your time.  <response>: The second time is all you, Macs get apple care 