<prompt> Human: January 9th 2018 I paid off my car loan in full. I paid around 1,800 to pay it off because I wanted to be done with it. I was on an automatic payment system and called the bank my loan is through them to make sure payments wouldnt reoccur and they assured me I was fine. Well fast forward to February 9th and 200 is taken out of my account for my car payment. I grab all my info on my car loan, account, etc and head to my bank. They cant figure out why it happened and said I should see the 200 back in my account within 7 business days. 7 business days go by and NOTHING. I go back to the bank and they make some calls and now they are saying they cant figure out how to log into my loan info because the website doesnt exist anymore. Meaning they cant figure out how to turn the automatic loans off because they thought since I had a 0 balance that it wouldnt do anything or take anything out of my account. Ive called about 5 different people, gone into 2 different banks, spoken to the managers and none of them know what to do. Im getting upset because I NEED that money and none of them can figure out how to get it back to me or stop it from being taken out of my account each month. How long do I have to dispute a charge? How do I dispute a charge? Should I close that bank account associated with that loan and open a new account? What do I do??TLDR: paid off car loan, automatic payments still being taken out, no one knows how to stop itget my money back. Assistant: They stole money from you. Go to small claims court and file a lawsuit immediately. If the money stolen from you has harmed you financially, look into what compensations may be available for the theft.I would send a certified ITS letter Intent To Sue today, priority mail certified with return receipt requested.Call their legal department and ask them what address to mail an intent-to-sue letter to.If youre more patient than I am, you can file a complaint with the CFPB. Google: a sample letter to report an unauthorized transfer - Consumerfinance for their PDF.But if it was me, Id be at small claims court when it opened this morning, getting the documents together to file, and overnighting an ITS letter to the banks legal department or executive offices with a demand for reimbursement and compensation in 24 hours of receiving the letter and a mailed apology.Human: Im definitely gonna look into this! Thank you!!  <response>: Going to court so soon will likely cost you money. My guess is this will be resolved over the next couple of weeks. I wouldnt go the lawsuit route quite yet but feel free to threaten it. 