<prompt> Human: My current monthly mortgage is 715 what it should be and the lender is bumping that up to 903 starting new years day. This is all due to a simple clerical error - the mortgage lender has the wrong county tax amount in their escrow analysis for 2018. My tax bill came in for 915 but they estimated it would be 2100. So this isnt a problem with me having a shortage in my escrow for 2017 - I have a healthy balance right now. Whats frustrating is I caught this and contacted them about the error on Nov 7th. They requested I fax them the tax bill, so I did that on Nov 10th. They have sat on this simple clerical error reviewing it since then, 50 days ago. Do I have any recourse? I was promised the review ticket would be completed by Dec 26th and they are still working on it. I have called in once every 1-2 weeks asking for updates and its always we have to take our time, we will be done by the 26th. Now its we just need a few more days. Yelling at them and talking to managers seems to do nothing because the customer service department is obviously a different department than those who handle taxesescrow accounts. Ive now conceded Ill be charged the incorrect amount on the first. At this point, is there anyway I can demand a refund soon? Or can they make me wait until 2019 and send me the escrow overfund then? Any further advice on how I can handle this? Thanks a bunch! Assistant: Please people, out these banks, businesses, etc when you post. That way the rest of us can beware and avoid. They deserve no special treatment by not being named. Human: Thats fair, its Freedom Mortgage. But whats frustrating about it, is I was told to use a local bank for purchasing a home because theyd be better about fixing these problems... except they sold my loan to someone and I had no choice in who. So its not like I could have avoided Freedom in the first place.  <response>: Work for a mortgage servicer. You really have no choice in the matter when it comes to your loan being sold to another company as its in the terms of your loan. 