<prompt> Human: Back in March I made a student loan payment on the due date to FedLoan Servicing, which ended up being the same day my loans were paid off and consolidated by another loan servicer. Therefore the payment didnt post to the loans and got lost in cyberspace. I have contacted the student loan servicer multiple times to get a refund. They put in a few return requests to the department of education over the past 5 months and finally a specialist I just spoke with said the request was being processed, now that they received my bank statement, by the Department of Education and that it is out of the loan servicers hands. He said the money probably will arrive back within 60 more days.Who can I contact at the DOE concerning my refund now if it doesnt show up? Its been half a year and I am missing 2000. What can I do? This doesnt seem right or fair considered the lost interest on that amount over this duration of time.  <response>: Yes, just work with your bank. They will get your money back 