<prompt> Human: My internet provider is Charter. Unfortunately its a monopoly in the area and the only internet provider in the area that works part of the time. Well my internets been out for four days. The first day I called and asked how to fix it a robot voice told me that there is a service outage in the area. Ditto the second and third day. Today I was a little more annoyed. I need internet for work and Ive had to go to a local coffee shop to do work. So I called and they said theres a service outage in my area. I called billing. The first time when I asked if I could have my money back for the three days they hung up on me. The second time I called asked the same thing and they left me on hold for two hours. Is there anything I can do to get my money back? edit: Because this blew up let me say. This wouldnt be as big of a problem for me if theyd just fix my internet. I feel like four days without getting my internet fixed or even getting a human explanation is a little crazy. I did get a response back from twitter now Im just waiting for someone to call me and hopefully come out and fix my internet. Thank you everyone for all your replies. Assistant: For customer service-related issues I sometimes have more luck trying to reach them on social media Twitter, specifically than I do calling the customer service line. You could try that. But ultimately, persistence is the way to get this remedied. Human: I dont have twitter. Is there any way else?  <response>: They probably have a Facebook page as well. Otherwise call until you get a representative who will help you. 