<prompt> Human: After answering their questions, they claim that I took care of my checkbook improperly and that is how the information was compromised. However, they authorized a check that is vastly different than my checks not even the same routing and that has a signature that looks nothing like mine. Doesnt this seems like something they should have a responsibility to protect me against? What else am I paying them a fee every month for?Edit: Also they said another reason they cant refund the money is that I have shopped at this particular grocery store chain in the past. They refuse to even look into whichm branch the check was used at. They just immediately rejected my claim within minutes on the phone.Edit 2: Thanks so much everyone! Ill be filing a police report and then going into a branch to get this taken care of. I will update later today when I know something else.Edit 3: A police report has been filed and we are waiting on an investigator to follow up with us on that. We visited a Chase branch and the banker spent 2 hours with dealing with the fraud department as of now the case is reopened but no promises yet and also moving the money to a new account. Not sure if we will stay with Chase, but the very patient and kind banker has helped ease my nerves and Im okay with waiting a bit to see what the fraud department does. I will update again when I know more from the fraud department or the police investigator. We are also going to be filing an identity theft report with the ftc when we arrive home. Thank you to everyone who has helped me out so far. The information has been super invaluable and you all have received Reddit silver from me.Edit 4. Still waiting to hear back from Chase, but we received a letter from the police department saying they wont investigate due to little evidence. They must have sent it immediately for the snail mail to reach us that fast. I tweeted out to the grocery chain with the information I had so they may be able to provide any more details to the police and have the investigation reopened.Final Update: Chase decided to refund the money. Only took like weeks of fighting with them haha. Turns out the grocery store is also doing their own investigation into the issue. We will see what they say, but I dont expect much. Thank you to everyone involved here who gave such wonderful advice!!!Assistant: Most likely someone else will be able to refer you to some government branch responsible for reporting this, but Id say you should just keep trying. Different reps will say different things sometimes. You could also walk into a branch with your evidence and try to speak to a manager. Human: Well we have to go to a branch anyway to get the account unfrozen and all. Ill talk to them and see what they say  <response>: Just piggybacking here...Financial institutions are generally required to reimburse customers for forged checks. However, based on individual circumstances, the bank can investigate to determine if the customer is entitled to a reimbursement.Whether the bank is liable for the customers loss depends on the specific circumstances of the case. Generally, a bank is liable for accepting a check that has been forged, altered, or improperly endorsed. However, if the bank can prove two thingsthat it accepted the check in good faith and exercised ordinary care and diligence in handling the transactionit may not be liable.If your actionsthe way the check or checkbook was handled, issued, completed, or made payablecontributed to the making of the forgery, you may be at least partially liable. Generally, the bank will require you to complete an affidavit. It may also request that you file a police report.Emphasis mine. Id argue the fact that the routing number is different from what appears on your legitimate checks is indicative that this was not a result of your negligence with your checkbook.The bank has obligations under Regulation E Electronic Fund Transfer Act as well as NACHA Rules when you indicate that a transaction was unauthorized. Push them on it. 