<prompt> Human: I have a very good credit score and no financial issues but I have some of those store cards from the time when I did not know any better. I have always paid the balances in full. One of them is Macys.Recently Macys updated their webpage and that made me realize that the credit limit of the store card they have a dual account system, amex and store card had been reduced from 2500 to 100. When I opened the card I had bought about 450 worth of items so at first look on the credit report it shows as if I have used 450 out of a 100. I had not used the store account in years and that might explain it. The balance is 0.I called and told the rep my situation and asked if I were to restore the credit limit would that require a soft pull SP or a hard pull HP. I was reassured that it would be a SP they actually do monthly SPs. I was told that Macys reduces the credit limit of cards not used in 6 months to reduce CC fraud. I clearly stated that I would not like to proceed if this were a HP. The rep repeated that it would be a SP. Well bam! it was a HP. I sent them a certified letter explaining the situation and asking them to reply in writing that they either removed the HP from my credit file or that they cannot do so in writing. I received two phone calls from them that I have not answered yet. They only say call us back at this 800 number. They are probably going to give me the run-around if I call. What does PF recommend? Call them back or wait another week and send another letter?  <response>: OMG WHO CARES. Move on with your life. Your credit score will bounce back quickly. 