<prompt> Human: Recently purchased a used Jeep Wrangler, soft top. While the dealership was doing the detailing the messed up the back window. They told me they were ordering a new back window and I could pick up in a couple of days. That was two weeks ago and the part has not even been order according to their parts representive. Ive called the dealership and they keep saying theyre ordering it but then never call me back. Im assuming that I dont have anything in writing about the window so theyre trying to screw me out of it. Is there anything I can do? Can I threat to return the car? Thanks for the help, and if this isnt the right place just let me know and Ill move my post  <response>: That sucks - whenever I take possession of a car and they still owe me something I get a signed document that has a list on it. I know that doesnt help you now but it might in the future. Sorry I cant be of more help but without it in writing I think you might be out of luck. 