<prompt> Human: Yesterday morning after my debit card was declined at the till I checked my online banking only to find that they had removed some 657.57 from my chequing account, with the transaction listed as Debit Memo Adjustment Other The customer service rep on the phone said it may be a case of one of my paycheques that I deposited via mobile may have had an error of some sort so now the cheque has bounced. Working this lead I tracked down my paycheques and cross-referenced my bank statements and I have statements every 2 weeks for deposits and none match the 657.57 drawn from my account. And if it were a case of a bounced check obviously it would be for the full and total amount of the cheque, no? Getting nowhere, I went to my local branch. The rep seemed dumbfounded. Explaining that he didnt know what the removal was for and that they had provided no notes on their end to explain, theres nothing he can do besides send an account inquiry to HQ and wait to hear back in about a week Beyond that, to actually make the necessary purchase that was declined to start this whole mess, I had to transfer some 100 from my savings to my chequing account insert Kevin Hart reference and immediately thereafter, my bank removed ANOTHER 120 from my Savings this time, leaving me overdrawn on that account and facing overdraft feed and penalities.At this point Ive withdrawn what other funds remained in the account and now I just want my money back so I can close my account and never deal with them again, but I feel stuck doing nothing for the next week nevermind trying to put my life and finances on hold for the week and probably longer; sorry rpersonalfinance , Im living paycheque to paycheque for the time being and having no rea recourse afterwards. Please help. FYI I have no lines of credit or debtsloans against me for which this could be going towards, and am fully squared away with federal taxes and the like.  <response>: As everyone frequently mentions on this forum if your bank jerks you around file a CFPB complaint. That will get their attention fast.Removing money from your account without good explanation is outrageous. Id file now.Edit is this Canada? Id find the equivalent agency there. 