<prompt> Human: So I recently missed my flight back home, and In panic I booked a flight home but It was on a wrong date. I immeadiatly canncelled the flight and requested a refund, got and email saying that it would take up to 30 days. Fine no problem. Week later I get a call from kiwi confirming my email and phonenumber and that I would be refunded 80. Dose this make sense? I feel like I got robbed. Has anyone had this experience? I dont know if this is the right subreddit but I feel lost. Any help is deeply appriciated!  <response>: Week later I get a call from kiwi confirming my email and phonenumber and that I would be refunded 80.When they called you and told you they would only be refunding you a small portion of what you paid, did you ask them why? What did they say? 