<prompt> Human: I went to best buy to buy my son a laptop in cash fortunately best buy offered me a credit to buy the laptop. I thought why not lill save the cash then. unfortunately i wasnt approved they said its the bank citibank which governs best buy credit. My credit score is 730. I used to have a citibank account as a student that i have forgotten 2-4 yrs now which i cant log in probably it was closed. Im going to citibank on the weekend to check. Was it the reason i got declined even if my credit score was good? Edit: update they told mebestbuy i have to wait in the mail. Citibank will send me a letter regarding the application. They also stated i wasnt DECLINED but i forgot the word they used. Ill wait in the mail and most likely go to the bank this weekend to chek my old acct. Also i didnt leave it with a negative balance. Just inactivity for not using it. Hence i cant manage cards when i was a student. Thanks for the comments it really gives me a good perspective. Enjoy the rest of the week fellas!  <response>: It is likely because your Citibank account was closed and they have now marked you as someone who cannot open another account with them. 