<prompt> Human: I canceled my Esurance policy for auto and renters insurance in October 2013. In October 2014, I realized they had continued billing me after canceling my policy. I fought with them for weeks to get my money back. I received my full refund in late November 2014. I was reviewing my bank statements and realized that they charged me again! for services that I do not receive in December. I have contacted them and demanded a full refund immediately. A customer service representative told me that the Budget Department will need to review my request but she put it on high priority which may still take 72 business hours to make a decision.I was told that the account was automatically re-enrolling and they couldnt figure out why so they removed the billing information. I understand that people attempt insurance fraud and that the company is trying to protect itself. At this point, I have given Esurance multiple interest free loans for which I am not being compensated in any way did not receive the service. I feel as though Esurance robbed me.What can I do? I am worried this could happen again or could happen to someone else who cant afford to be charged twice for insurance and be able to wait weeks or months before having that money refunded. I think I will eventually get my money back but they were not authorized to charge it to my credit card.TLDR: Esurance continued to charge me after ending service and are very slow to return funds that they were not authorized to charge on my credit card.  <response>: Just call your card and tell them you dont authorize any charges from the vendor. They can chargeback any charges you havent been refunded for and set it to automatically reject any future charges from this vendor. 