<prompt> Human: So I tried to unfreeze my credit through equifax, they wouldnt let me do it online and it said I had to print a paper with some info and send it to them. I did all that, but never got confirmation that it was unfrozen, but when I go through the website to freezeunfreeze again, I didnt get the message about sending in paperwork to freeze, the only option im given is to freeze my credit. Am I to assume its been unfrozen and I was just not notified about it? Is there a way to confirm if my credit is frozenunfrozen?  <response>: I had this happen to me recently when I unfroze with Equifax. I have had my credit frozen with the major bureaus for more than a year after an ID theft, so the freeze wasnt a new thing for me after the Equifax breech. I went through the online process that Ive used before and afterward was greeted with a message that basically said I had to mail them a bunch of stuff in order to unfreeze. I called Equifax and spoke to several extremely unhelpful customer service agents. Come to find out, the unfreeze had worked, but for some reason the website told me it didnt work. The customer service agents were extremely confused as to why I was even calling. My guess is that Equifaxs system is overwhelmed andor so bad that it just reported incorrectly.TL:DR: Your credit was probably successfully unfrozen. Call to confirm. 