<prompt> Human: Title says it. Sold my jeep after needing a lower payment. The dealership paid it off and Wells Fargo Dealer Services received the payment and closed the loan out on 118. On 1114, I woke up to another payment taken out of my account. I cant get through to their support line because they require an active loan to speak to anyone. The online account is still accessible and shows the last payment to be the full payoff amount. When I went in to a local branch I was told they would not be able to help me due to the fact that Wells Fargo dealer services is not the same entity as Wells Fargo the bank. I was then told to call customer service with my loan number handy and to try getting through to someone. After sitting in Wells Fargo for over an hour I was told that I would be refunded an amount 200 less than the amount taken out of my bank account. I believe that the amount being refunded it is the overage of the amount the dealership paid Wells Fargo and not the amount that was taken out of my debit account. How am I to proceed with this? Their system shows that I no longer have a loan with them but my Bank of America account reflects another payment taken out and I am now left with only 100 for the rest of this week and next. Ive tried speaking to Bank of America about this and they said because it was an automatic payment that I authorized they cannot issue a chargeback.  <response>: It might take a few days for the payment to process completely. If they havent mailed you a refund check in 15 days file a CFPB complaint. 