<prompt> Human: This happened last week. My windshield was hit by a rock and cracked while on a road trip. My wife called our insurance company and they said a repair would be fully covered and made us an appointment for Safelite. My wife took the car in and sat for 2 hours while they repaired the crack when she went to leave they then informed her that she owed 340 and the entire windshield had been replaced. She never signed anything authorizing the repair and was never informed what they were doing. She comes home very upset and tells me what happened and I go in after work to speak with the manager asking for either a refund or the old windshield returned. Manager proceeds to tell me that they cant put the old one back due to the crack legally and wont refund my money. She took my name and said she would call me that night once she talked with corporate. I then told my insurance company whats going on and they launched an investigation. Fast forward 4 days and I call Safelite and their customer support cant get ahold of the manager and tell me to try again tomorrow. Please help I just want what I ordered and my money back.  <response>: Im not an expert by any means but a cracked windshield cant be repaired. Ive seen small chips filled in but theyre always temporary measures and eventually you wind up replacing the whole thing after a time, or a cold winter. 