<prompt> Human: I phoned in a reservation with the receptionist several days before staying over Labor Day weekend, and I was verbally told that I would receive the military rate. When I checked out, they did not honor the military rate and instead charged me the regular price of 70 more. I told them that I only booked at this hotel because I was told during booking that I would receive the discount. They said that the discount does not apply during Labor Day weekend. I got home and tried booking online for NEXT years Labor Day weekend, the exact same time frame, and the discount is sure as hell there online. I obviously could not back-track to last weekend because you cant book a hotel in the past. So, I was given verbal assurance when I made the booking and also have the evidence that the discount seems to exist for NEXT years Labor Day. What can I do about this dispute if the hotel refuses to budge? Is it even worth doing anything?  <response>: Couple of things:First when Ive booked hotels over the phone they emailed me a receipt when I hung up. You maybe have documentation of your quote Second trip adviser, this is no joke powerful. 