<prompt> Human: I made arrangements to stay at a hotel and prepaid my cost. It was a a nice, expensive hotel in a big city that was nearby everywhere I was close to. When I arrived at the hotel they told me that I couldnt stay there because of flooding, and that theyd set me up somewhere else complimentary. The place they set me up was no where near as nice, and was further than I wanted to stay. They also didnt remove the charges of the night after a month. So I tried contacting calling, emailing but I couldnt get through to anyone who could help me. So I did a chargeback. My bank chase called me and asked me for specifics, and they said that they tried calling the hotel but, like me, no one answered. They told me that if no one responded the next day they would file the claim in my favor.They call me a few days later and told me that no one answered from the hotel, but they were declaring the charge valid anyway. They kept repeating goodsservices were delivered so there was nothing we can do, despite that I only accepted the goods because I was under the understanding that they were free. I got a receipt saying this, but Ive since lost it. I realize that Im probably not entitiled to anything at this point since losing that receipt was my fault, but Im more upset that my bank pretty much lied to me about siding with me if they couldnt contact the hotel. I actually have a audio recording of the call where they promised to side with me.Besides saying what I just told you in a letter to the appeals, is there anything else I can do? Thanks.  <response>: No response from other party and your credit card issuer wont rule in your favor? Time for a new credit card.Incidentally, you could have gotten some dumbass that is applying criteria badly. You dont want goods not delivered, you want goods not as described. There are a bunch of different reasons a chargeback can be filed, conceivably they have yours categorized wrongly and thats why theyre giving you a hard time. 