<prompt> Human: My husband and I went on our honeymoon to Thailand with a plan to visit Cambodia before heading home Canada. We had a scheduled flight with Air Asia from Phuket to Cambodia. When we arrived to the airport, the flight attendant working at the counter was extremely rude. She just kept insisting she couldnt let me on the flight and was acting as though we were inconveniencing her. She wouldnt let me speak to a Manager, instead she called her manager on the phone and continued to hold her stance that they couldnt do anything for me. Her advice was for us to go to Bangkok to the embassy, get a new passport then attempt to enter Cambodia again. However, we only planned to stay in Cambodia for a total of 4 days and knew getting a new passport in that amount of time was not realistic. Our trip home was actually scheduled from Beijing direct flight from Beijing to Toronto. Initially, our flight from Cambodia had a layover in Kuala Lumpur before going to Beijing. Instead, we bought a new flight from Phuket to Bangkok, then from Bangkok bought a new flight to Beijing and managed to catch our flight to Toronto. I realize Air Asia does not do refunds, however, I feel that the flight attendant could have let us through to Cambodia since we had a flight scheduled out of Cambodia showing we were only staying there for 4 days. She refused to even discuss any options with us and just kept insisting we needed to get a new passport and the fact that we had a flight from Cambodia to Beijing that we were also going to miss was not her problem. Im extremely upset since we spent over a thousand between the two of us on new flights in order to get to Beijing and catch our flight home. Im not sure what I should do now and how I can go about this situation? Id appreciate any advice! I booked all flights through my visa which has trip cancellation insurance but it states for emergencies and I dont know that this qualifies for them to refund me.  <response>: This is pretty standard in a lot of places. Theres even travel warnings about making sure your passport isnt expiring any time soon before you travel. 