<prompt> Human: First time poster so bear with me.My wife and I received two 200 gift cards for Christmas - I registered mine and found out that half of it had already been spent fraudulently. I called Visa and they had me fax in all my info. I called in several times and was supposed to receive a call back but never did, and each time I spoke with someone they gave me different information. Finally I called back again and they told me it had been rejected because I didnt have the receipt. If I hadnt reported the issue I could have at least spent the remaining 100, but because I did I lost all of it. Visa basically made 200 on the sale of the card and only had to pay out half of it and theres a good chance they filed an insurance claim and will get reimbursed for the other half.As furious as that made me that was a few weeks ago and I filed a complaint with the BBB and was over it. A few days ago my wife went to use hers and couldnt. She called in and they suspended her funds but cant tell her why. She has no receipt either, so all in all were out 300.I dont expect to receive the money and dont care about that so much at this point. What really pisses me off is that this has likely happened to a lot of other people. Visa is basically saying its not their problem if their product doesnt work as advertised and I can only imagine how much money theyve avoided having to pay out because of these problems.Any advice on sitesorganizations to raise awareness about this type of issue other than the Better Business Bureau? It drives me nuts when people get screwed over by corporations like this.UPDATE: Someone recommended I post something about this on twitter and tag US BankVisa. I did that and about a day later US Bank responded and theyre replacing the cards. If anyone finds themselves in a similar situation I recommend trying this, out of all the organizations, etc. I filed a complaint with, twitter was the one thing that worked...  <response>: Heres what you do to escalate your problem and get a refund. Go to this website: Look down at the arbitration provision. Theres an address there. Write a letter certified mail, return receipt requested to that address. Explain your problem and tell them that if they dont resolve the issue within 30 days, you and your wife intend to commence arbitration with the AAA.My guess is that the recipient of that letter is outside the normal customer relations department and can figure out whats going wrong here. 