<prompt> Human: Yesterday someone used a debit card to withdraw money from my checking account. I am the only person authorized to use it and there has only ever been my one card. They also walked into a Bank of America and a teller gave them everything in my account. This all happened several states away. Ive reported this to BoA and the police and its a waiting game now. I think I have sufficient credit to make it through a few bill cycles, but my main concern is what I can do better to avoid another situation like this.Assistant: I had a very similar thing happen to me two months ago with BoA, also out of state, also with a fraud card. BoA failed me by denying my claims twice even though i did everything youre supposed to do. The police report didnt help much. The FTC identity theft website is helpful but they cant really do anything on your behalf. What finally triggered a serious response from BoA was filing a complaint with the Consumer Financial Protection Bureau. Within 3 days, I had a dedicated person at BoA who was looking into my case and after a week they reimbursed all my money 8k.Human: Hopefully it doesnt come to that, but at least I know this is an option now, thank you.  <response>: Like insurance companies, banks are not your friend. Go ahead and do all 3 without even thinking twice. I would feel no guilt contacting the CFPB over the issue if my bank even hinted at dragging their feet. Being out of all of your money is a big deal so unless they can fix it quickly they need someone to light a fire under their ass. 