<prompt> Human: I am hoping you can help.I currently have my IBR payments set up through Mygreatlakes.org MGL. The first year of payments has been spot on; correct. I have never missed a payment. When the time came to reapply, problems began to arise.I have been speaking back and forth with MGL for the past month and a half. The first time was when I noticed the recalculation of payments for the coming 12 months was incorrect because the amount did not reflect my wifes student loans as well. I spoke at length with the customer service department who sent me to studentloans.gov for a resigning of my IBR application.After much todo, I spoke with the resolution center at studentloans.gov who informed me that I filled out my IBR forms correctly and no other signature was required particularly from my wife. I called back MGL and they disagreed. I asked them to email the form to avoid further frustration.I signed the paper, sent it back, and never heard anything for 2 weeks. I had been told throughout this process that all reviews take 2 weeks. At this point, my loans shot up nearly 4x for the next payment due to IBR calculations needing review. I called the customer service line whom informed me the review was going to take 25 MORE business days. After 1.5 months, I was a bit frustrated so I asked for a supervisor.The supervisor explained to me the mistake on MGLs part and that the recalculation can be expedited. She also noticed that the payment should be lower than the previous 12 months. I thanked her, believed my problem was going to be solved and waited. Today I noticed the payment has been recalculated but once again wrong. I have to call MGL back on the coming business day to once again fight with them.This is getting tedious and unethical. I am beginning to get the sense that the back and forth games are made to intimidate or dissuade myself or others from staying on top of the amount or worse. If I were to just shrug my shoulders and not ask for the appropriate calculation, the company would receive another 4500 this year. I dont have that money, want to pay my student loans, and I am under a program that takes this into consideration.Anyone have constructive suggestions?  <response>: Document everything, every phone call, letter and email and keep them in a file. You want to have a detailed record of the dispute. 