<prompt> Human: Reading this sub has saved me more than once, wanted to share this here in hopes of helping others. Long story short, scammers can clone official business phone numbers and your Caller ID will recognize their calls and texts as coming from the business. In my case a scammer called posing as Verizon Wireless, told me he was calling about fraudulent activity and wanted to confirm I hadnt ordered a new iPhone. I said no and he began to act as if he was cancelling the fraudulent order would just need me to help him close the order and create a fraud claim. He never tried to get the info most know better than to provide like an SS, rather he sent me a text message as confirmation and wanted me to read back the numbers. I got suspicious and hung up, called VZW myself and they confirmed it had not been a legitimate call. The CS agent said it was a cloning scam. The scammer could have used the info from the text to reset my account PW and subsequently order new phones, etc, and run up the bill under my name. TL;DR - Even if your caller ID identifies a call as legit and the caller says theyre customer service, tell them youll call them back.  <response>: You did the right thing. Never give out ANY information when you receive a call. I got a fraud call from Discover for purchases my wife made. I hung up and called the number on my card and spoke with the fraud unit. It was a legitimate call but knowing I was calling them made me feel better. 