<prompt> Human: Hi Reddit, Im a dog sitter on a Rover.com. For those of you who dont know, its kind of an Uber for dog sitters. Folks can use Rover to find a local sitter for their dog. Im very, very good at my job. Ive maintained a perfect five-star rating, and never had a single compliant. My clients love me and come back again and again. After a LOT of hard work, I was one of the most popular and well-regarded sitters in my city.I recently had an incident. A client dropped off two dogs, both underfed. He didnt speak English very well, so I wasnt able to ask my usual screening questions. As it turned out, these dogs were underfed, undertrained, and in poor health. One was covered in visible scars. It was visible that these dogs came from a negligent and abusive home.One dog viciously attacked the other. The owner left me no vet information so I called animal control.An officer came out to my residence, and determined that the dog attacked needed urgent medical attention, and would have to be taken in. The officer also determined the attacking dog needed to be seized as well. Before, during, and after these events, I consulted with Rover support and the owner. I followed all instructions. Immediately after this event, Rover.com cancelled my account. I believe they are retaliating against me unfairly, and as a result, I am losing significant income. Im upset that a dog sitting company is standing by an animal abuser. Does Reddit have any advice for me? What should I do about having income taken away that I was counting on? Update thank you everyone for the advice. I have secured representation, and will be pressing this matter in court. I wont be able to elaborate further here. Assistant: Not sure why theyre out to get you. Might be the right time to start your own pet-care business. If your clients love you as much as you say, should be no prob! Tell them to book directly with you and start building your client base even more. Work on getting referrals from them and now you can cut out the middle man and make the income direct to you.Human: Thats true, and that was always sort of the long-term play, but my clients really like the convenience of Rovers mobile app. I dont have the budget to build an app of my own yet. Im not sure I can compete. Id like to think my clients will follow me, and I will ask them all to, but if Im honest there are other sitters more conveniently available to them through a channel they already know how to use. If I were them, I dont know that I would follow me.Assistant: I was thinking that too, your main competition is going to be convenience. They enjoy booking a pet sitter with the push of a button so thats an issue youre going to have to overcome by either meeting that convenience factor or convincing them to do things your way whether thats a phone call, text, or email. This might make scheduling difficult for you, so Id try to have clients sign up for a set schedule if you can like a dentist or hair salon if you have clients that are on the same pet-sitting needed schedule. If you have a website or are working on one, heres a list of wordpress plugins you can use for a booking calendar that lets them book the day and time you specify and even links to paypal so you can provide that same level of convenience.Human: Thats excellent advice, thank you so much!  <response>: Be very available via text and email. Sending a text is just as easy as using an app. 