<prompt> Human: I visited a podiatrist for my foot problem. They suggested for wearing orthotics for which I said that I am okay with it as long as it is covered with Insurance. They enquired and said that it was covered and sent the orthotics. I got a notification from the insurance provider that the claim cannot be processed since it is not covered. I called the doctors office and they said that they have contacted the insurance representative to confirm that it was covered which meant that they have been misinformed. What should be the due course of action around here since I specifically told the doctor that I could order those only when those are covered by the insurance? Insurance appeal came back to uphold the decision of not covering.  <response>: I can see how that can be frustrating, but ultimately it is your responsibility to know what is and isnt covered by your insurance. Maybe your podiatrist has a cash discount. 