<prompt> Human: I had discounted membership to a luxury gym through my old job. I paid 30 a month out of pocket with my debit card. I left that job and that area due to me finding a better job elsewhere. They wouldnt let me cancel my membership via phone, said I needed to do it in person or send a letter. I sent a letter but they never got it. Then my debit card got shut down for fraudulent activity and I got a new one. I figured I wouldnt have to worry about that gym charge anymore since my card number changed but I saw a payment go through this month for 120 monthly cost w no work discount from my checking account. Are they allowed to do this? Can I get a refund for the money? I havent been to this gym in over a month and have the records that show it.  <response>: Are they allowed to do this? They never received or pretended to never receive your cancellation request. So, yes. Send the request via certified mail return receipt requested. 