<prompt> Human: Hey guys. I am new to rpersonalfinance. Please refer me to another subreddit if I am in the wrong place. Thanks in advance.The dilemma that brings me here starts about three months ago when my wife and I found out that her pregnancy resulted in a miscarriage 6-8 weeks in. During the first visits ultrasound, there was a little heartbeat and something else inside - some sort of blurry dot that was believed to be a potential twin. This resulted in us returning to the clinic the following week for a followup ultrasound. I am including this detail because for every office visit, we owed a payment towards prepayment for the total amount of delivery at a third party hospital. The first visit was 400, and the second visit was 400, on the third visit - which was 300, we found out that the fetus had no heartbeat. That sucked. Moving on, since that day we have been seeking a refund for the prepayment of the delivery costs, because there is no delivery to be had. Unsurprisingly, this has been an incredibly difficult process. When we finally got ahold of the billing department we were told that the refund would be for 311 and change. I have absolutely no idea where that number is coming from, as I have a payment receipt that clearly states that my wife and I were prepaying for delivery at a local regional hospital. We have received bills for labs, ultrasounds, and other costs associated with the office visits. I feel cheated out of the 1,100 that was paid in advance for something that didnt come to be in the end. I have called the one person who is in charge of the billing dept. for this small clinic three times in the past two days looking for an explanation of the refund amount, to no avail. I have tried calling at different times of day, and I am getting the runaround. Theres a long pause, and then I find out that the woman at the extension I need is out of the office or away from her desk, at lunch, etc.. I still have no idea where the 311 is even coming from, and in conclusion, I would really like to have the full amount of the prepayment refunded. Has anyone encountered a situation like this? How should I go about this moving forward? I am considering calling a local law office for a free consultation, but I thought Id ask the good people of the internet first.Thanks.Assistant: Has the clinic provided a detailed invoice that reflects all payments and charges in writing? If not, it may be worthwhile to send a certified letter to the office requesting they provide this information. Requests in writing generally get a little more attention. It also gives you back-up should this advance into a dispute. Tell them you want an account summary with full detail of all services provided. Best of luck. Human: We received medical bills for the prenatal care after the appointments, and bills from the diagnostics lab that blood work was sent to. From what we can tell, insurance covered the majority of the office visits, and we received small bills for some extra charges. The payments I am referring to in the original post are what I am trying to get refunded, as they were made to prepay for the delivery of the expected child. I am having a hard time understanding why we are only getting a partial amount refunded back to us 311, we paid 1,100 in prepayments. Where does the other 800 end up?  <response>: What caspers_shadow is saying is to make sure you have documentation clearly stating that those payments are prepayment for delivery. You can get a free consult, however the cost for an attorney is likely more than the clinic owes. May be wise to do some research on the small claims process at nolo.It took me and my wife 3 tries to get a kid that stuck! Its super rough goings, and supporting her can be tough when you are trying to juggle work and finances, etc. Dont forget to take time to be with her and make sure you guys are both healing. Times like this are what break or bind, know what Im saying? 