<prompt> Human: Hi Experts,I had opened a Credit card account with Bank of America two months ago. I was told that it would take 7-10 days to get the cards while i was awaiting to receive my cards, i got a call from BoA fraud department that they have detected fraudulent activity on my card , I called them back and told them that it indeed is fraudulent since I have just received the approval letter and not the cards itself. As per them the card was present at the time of transaction of 468 on target store. I asked them do you they have tracking number if they can see which date card is delivered on my house address, they told they send it through normal mail so they dont have any tracking, I asked them they why did they let transaction go through without card activation, the customer service said they allow first few transactions for convenience, Anyways she opened my claim now after 2 months the BoA denied my claim stating that the card was present at the time transaction and I am responsible for this amount. need your helpadvice to see what other steps can I take against the bank in order to correct it as I am the victim of fraud here. Assistant: First, file a police report. Call the non-emergency number and briefly explain that there was fraudulent activity on your credit card and you need to report it. They will most likely send a cop to your address to take your statement. Next, appeal in writing the claim denial with the credit card company, and send them a copy of the police report. If you havent already done so, find out if they have an affidavit you can fill out and send that as well.If they still deny it, file a complaint with the Consumer Financial Protection Bureau And if they deny your claim, you can appeal their decision as well. If all else fails, you can always go the lawyer route. Probably wont be worth it financially, but you never know.Human: As soon as your finished with all that close any account you have with BoA and do everything you can to avoid BoA in the future. They are the Comcast of the banking world. Assistant: Any good bank you can recommend ?  <response>: I actually had the same incident with my credit card, but through the chase freedom card. Someone had taken the card information and spent 250ish in a different county and I havent even received the card. But I didnt have any issues with chase as they closed down that card, told me that they were going to send me some documents and investigate it. In about a week or two they refunded me everything back to my account and they sent me a new card. I definitely would recommend them. 