<prompt> Human: Hello Reddit,TLDR - Fidelity stating there is a virus on my PC and are requesting me to pay a professional to clean it before giving me access back to my account.Long Version - I log in through 7 machines, many of them are virtual and through VPNS. Fidelity cannot tell me the name of the virus or which machine they are seeing as compromised, however they are requesting I provide 7 receipts showing all of the machines have been cleaned... Some of these machines are not a physical computer thus virtual machines and I have been on the phone with fidelity trying to explain this to them.Additionally, I clean peoples PCs for a side job and have some of the best security possible.What recourse can I take in this situation? I tried to shut my fidelity account down, however they are denying me access even in-person at a local branch.I feel like this is illegal, but not sure where to go from here.Update - I am currently at work and received a voice message for Fidelitys corporate escalations team about my requests to pull all the phone calls Ive had and also to get a print out of the notes on my account.They will not give me a print out unless I issue a subpoena but they are reviewing the calls and can share the findings with me in person at a branch, through a branch manager.No information was left on the voicemail about how I can use or shut down my accounts.UPDATE 090716 - Hey Guys, I wanted to wait until I had the final word before I updated this anymore. I am limited on the amounttype of information I can give out, so please be understanding of this.WE called Fidelitys legal department and after a short conversation my accounts have been unlocked, reset and all my personal accounts were closed and assets liquidated. I did this by choice and I will no longer be using Fidelity as my main financial services company besides my company sponsored 401k and Stock Purchase Program.The final response we were given about why the blocked account was this - The types and amounts of logins we received was indicative of a known scam ring and it prompted our fraud group to lock the account.I am still going to assume that logging in through VPNs or Virtual Machines Bad according to fidelity and I likely wont do that again with any other financial services group. We were in-fact told that I should never have been denied access to my account in person or even over the phone and it should have ONLY pertained to logging in through their website. I do appreciate the fact that Fidelity had my accounts security in mind before all else, however the way it was handled after my inquiry was a poor enough experience for me to take my business elsewhere.  <response>: Odd that they cant tell you the PC name or IP, but unacceptable that they cant help you in person. If you have documents to prove who you are, theyre going to have to. Go to the office and ask for the manager. Then ask for the managers manager all the way up until someone understands that theyre going to have to let you close the account. 