<prompt> Human: Scenario: A mortgage with a small amount less than 10k is left on the mortgage; about 5,000 left in an escrow account. I can easily 5k or so now, close the escrow and close the mortgage account. I call the company for a payoff quote and they are unwilling or able to close or apply escrow balance to payoff for about 5k and instead I would have to pay the full 10k or so, and wait about 2 weeks for a paper check in the mail for the escrow balance. Meanwhile, they have my money hostage in an escrow account and theyre accruing interest on the principle.Now, I could simply send them the 10k and wait, but I would have to transfer money from an investment account and that would take several more days to clear and I would have to get yet another payoff quote owing more interest.Lastly, I did the math and the interest calculated on that last bit because it seemed a bit much and it is about 3x what the rate should be. That amount in dispute is not much; less than 100 error or so in their favor, but why? Do they just expect people not to check? Its like theyre setting things up this way to screw with people because dragging it out means more money for them.Any similar stories? Is this typical or do I have some other rights that Im unaware of here?  <response>: Its typical for the payoff amount to include two months interest. But they are required to send you a refund check for your escrow and any extra interest. IMO just bite the bullet, be fine with it but dont think too much about it. 