<prompt> Human: Happened to check my email before calling it a night, saw I had an email 30 mins ago from amazon with your recent order in subject line, I opened it and saw a digital purchase for office home premium. I jumped onto amazon to verify if this was true, and it was listed under my recent orders. I called amazon and explained the situation, that this purchase was not made by me or my spouse. No one else has access to my amazonemail account. They said being a digital purchase, they cant guarantee my credit card on file wouldnt be charged. Instead they were going to move it forward to an investigation team. I immediately called my credit card company capital one told them the same story, and they canceled my card and set up a new replacement to be delivered in next few days. They told me to call back after the transaction to actually post to my account was still pending as of last night and follow up with the claim. They too can not guarantee this transaction wont be wiped.I guess my question is what do I do from here, other than the obvious change all passwords on amazonemail, remove all saved CC on file. I really dont want to be stuck eating a 100.00 bill for software Im never going to use nor have an interest in using. What would happen to my credit if I were to refuse to pay capital one the 100.00 charge and close out my account with them. Ive never had an issue like this with the 10 years Ive been a customer with them.  <response>: Had this happen to my wife. Someone hacked her email and used that to hack amazon. The credit card company didnt seem to be setup to understand a hacked amazon account, so we just discussed it as if it were a stolen credit card. They handled all the charges etc just fine after that.We regained control of her email and changed all the passwords that matched etc. I also did several searches in her email to check for any other personal info that they could have stolen by looking through her archives thankfully not much. Side note: Dont type things like your SSN into google talk unless youre off the record, those archives are searchable.I actually even put together a dossier on the mule that the fraudster was shipping to some poor hispanic person in FL and sent it to CC company security team. They were polite but I suspect I was wasting my time helping them track the guy down. 