<prompt> Human: So I bought some things off of amazon awhile ago before Christmas. It said it was going to be here shortly after christmas, never showed up. I emailed the seller and they told me the items were still shipping and were at a certain destination but the tracking number they gave me says its somewhere completely different and its been there for about 3 weeks. After getting the run around with the seller, i submitted a return request through amazon about 2 weeks ago and havent heard anything through amazon or the seller. My main question is, would i be wrong to submit a dispute through my bank on the charge? And should i tell them the situation or just tell them it was something that i didnt charge to my account? I apologize if the post is in terrible format or terribly described. Ive never actually posted anything to reddit.  <response>: Call up Amazon and explain. They are very good about these types of issues. This has happened to me a few times, and Ive never been on the hook for the charges. 