<prompt> Human: I was living with some guys and I covered internet. We agreed on a move out date I left the country. So I arranged internet to be shut off on that day. He took it upon himself to stay for another 2 days, re-activated the account using an old bill and I believe my social from our lease agreement? The bills were sent to an off address after the house account was closed, they had an old address on file.So I came back into the country and was greeted by 100 point drop in my credit score 730-- 630. I had previously perfect credit score. I called them, explained the situation, disputed the charge. Was told if I paid the charge they could get rid of it and were sorry it was sent to a wrong address. I was later followed up by Time warner telling me unless I submitted a claim for identity theft there was nothing they could do.Do I have any other options here?  <response>: How about submitting a claim for identity theft? 