<prompt> Human: after signing up for the trial they charged me ten bucks for the month. Ok no big deal. I thought let me cancel. You cannot cancel online only by emailing the support team. 4 days later I get an email they do not offer refunds. So I cannot cancel online and they do offer refunds.? Assistant: Honestly, dont know how these guys are around. They had so many issues and their service does nothing you cant already do. A few quick searches on the company should paint a pretty good picture of their service. Human: Exactly glad you agree. Probably theres a bunch of old people that keep paying that keeps them afloat  <response>: But, didnt you sign up for a trial? 