<prompt> Human: My family is currently in the middle of a travel nightmare in Punta de Mita, Mexico. Let me say first off that we have been looking forward to this vacation for a long time. We dont usually do stuff like this but we thought we deserved it after not having a real vacation in several years. Anyway, we looked for a long time for the right hotel and found the perfect one for us--a boutique hotel on the beach with great reviews and next to great local restaurants. Its quiet and the rooms are all 1200 sq ft suites. Perfect for introverts who want to get away.Well, this morning we woke up at 4AM and after a couple flights, made it to Puerto Vallarta early in the afternoon. Our driver was waiting for us and we were extremely excited and ready for a much-needed break.However, when we got to Punta de Mita, instead of the Hotel taxi taking us to the hotel, it takes us to an apartment complex nearby, where a very nice manager meets us and informs us that because of a management dispute, the hotel is closed. He said that Expedia, who we booked the hotel through, was notified of this issue a few days ago. I dont know if this is true or not but until I hear otherwise...I decided to call Expedia because they are the ones that took all that money and sent me to a closed hotel. I was connected to 2 very nice foreign support agents. However, neither could speak much English, so it was really hard to understand. Eventually I got transferred to a re-booking agent another with poor English who assured me we would be taken care and would get the same or better hotel as a result. However, when she tried to find other hotels in the area, she claimed all she could see was a cheaper option than what we originally booked. Its an all-exclusive resort, but away from any restaurants and shopping and the room is basically a tin can with barely enough room for us to sleep. Of course, there are more expensive options but they werent showing up in her search. Bottom line is--were now at a resort which is the exact opposite of what we would have ever chosen. Based on current rates, were paying 50 more than we should for the hotel per night because the agent couldnt figure it out, even after I explained it to her. Of course the hotel has some blame, but it seems Expedia has responsibility too. And were caught in the middle not knowing exactly what we should do. I want a full refund for this nightmare but dont know if thats realistic.So, what say you, personalfinance? What should we do?Edit: This afternoon 54 I fired off an email to the CEO of Expedia as well as the chief legal counsel for Expedia and reporters from the Washington Post, LA Times and NY Post explaining the situation and asking for at minimum reimbursement for the difference in rates. In the meantime I received a message from the person who was talking with me on Facebook saying that I wasnt going to be receiving any refund because the new hotel was more expensive. I told them I had a screenshot proving otherwise. I received an email from a PR person at Expedia telling me they would get back to me. I let her know about the Facebook message and that I was either being lied to or multiple people involved in this were badly mistaken about the price discrepancy. Edit 2: The solution from Expedia corporate resolution team:May 4, 2017name removedRe: Itinerary , Dear name removed,Thank you for contacting Expedia and giving us an opportunity to address your concerns regarding your reservation at Cinco Hotel in Punta Mita. We regret you encountered difficulties upon your arrival that prevented you from checking in HA!. I attempted to reach you at the telephone number associated with your account, and left a voicemail advising I would follow up with this email genius move since Im out of the country and cant receive phone calls.A review of our records indicate you were assisted by our Lodging Operations team on May 3, 2017 who was also unable to reach anyone at Cinco Hotel 4.5 stars according to Expedia see below. When an unexpected issue prevents check-in, our policy is to assist by searching for new options at the same or higher quality. According to our documentation, we were able to offer you an upgrade to the five-star Grand Palladium Vallarta Resort Spa not true--4 star according to Expedia.com for a higher rate of 2,044.42, which Expedia covered at no additional cost to you. We regret your disappointment with the service you have received from Expedia both during your call for assistance and after. While the unavailability of Cinco Hotel was not caused by Expedia, we do understand that unexpected travel interruptions are inconvenient and can be quite frustrating. For this reason, we deposited into your account a courtesy Expedia Travel Coupon in the amount of 250.00 for future use. This coupon will be valid for one year toward the purchase of an Expedia Special Rate hotel or a vacation package wow, so helpful. and probably impossible to apply. We are always disappointed when an unexpected event interrupts our customers travel, and will complete an internal investigation regarding the hotels unavailability on your confirmed check-in date. We greatly appreciate the opportunity to review the service you were provided, and we thank you for your feedback.We are happy to speak to you more regarding this experience. Please feel free to reply to this email without changing the subject line. If you need assistance or have questions regarding any other matter, such as applying your coupon to future travel, please contact our customer service representatives at 1-800-EXPEDIA 1-800-397-3342, or 1-404-728-8787 from outside of the United States. Representatives are available to assist you by telephone 24 hours a day, seven days a week so much anger about this. i would never ever deal with Expedia phone support. complete waste of time, and the reason I emailed the CEO.Sincerely, name removedExecutive Resolutions Team  <response>: Your credit card should show a toll-free number on the back. It may even show an international number -- in which case, call it collect. They will usually accept the call.If that doesnt work, maybe you can try calling via Skype or equivalent. Toll-free numbers via Skype are free. 