<prompt> Human: I woke up this morning to a lovely email for TurboTax confirming that I am using a did account this year to file my taxes. I have not opened a new account, I havent even received my W-2 yet so I couldnt if I wanted to. Ive talked to three separate representatives with TurboTax and they have told me they cannot find another account associated with my information. But I have since received another confirmation email. I have no idea what to do. I havent been able to resolve things with TurboTax. What is my next step?  <response>: First, dont click on any links in the email. This is prime season for phishing attempts. Have you gone to Turbotaxs website and tried logging in? If the emails are actually from Turbotax, theyre emailing you at the email address on the account, which means you can go to their login page and try to log in. If you dont know the password, you can use the forgot password link to reset it. And then you can log in and see if theres a return in progress or even already submitted. Since TurboTax phone reps arent finding anything, its possible that someone mistyped their email address. Or perhaps it really is just a phishing thing. Worst case scenario is that someone is using your info to file a false return, but if thats the case, you just file manually mail it in, and your refund if youre expecting one is delayed while the IRS investigates. 