<prompt> Human: The utilities company made a mistake and added a 0 instead of a . when charging my credit card. For some reason the CC company didnt find anything wrong with a utilities charge of 41,000 even though my credit limit is less than that, and let the charge go through. Now both companies are blaming the other and saying they cant do anything about it. Utilities company is telling me to file a dispute with my cc provider, theyre saying they cant take the charge off. Eventually the utilities company sent me a form thats not even meant for this type of issue, so I dont know if filling it out will even do anything. What are my options if this form doesnt get the issue resolved? Its already been a few weeks.Edit: Wow this really blew up, thanks for all of the helpful responses. I originally posted this for my dad thinking Id get 2 or 3 replies. Since this is getting so much attention I thought Id make some clarifications.The credit card is Southwest Airlines Rapid Rewards. Credit limit is around 30,000. My dad received a confirmation email from the utilities company but never a call or any confirmation from the CC company. He said he clicked to pay the full amount of 41.84, then when submitting he got an error and checked his email and saw the confirmation show up. When he went back to the page he saw that it was complete so didnt think any more about it.I think its possible he hit 41084 instead of 41.84 by accident, but the charge should never have gone through. It was above his credit limit, he pays roughly the same amount every month, it was for a single home utilities...My dad had to call the CC and Utilities company back and forth like 5 times before the CC company finally sent him a dispute form I mistakenly thought that it was the utilities company earlier. However, this form is a general Credit not processed form with no really relevant questions to whats going on. This was sent back in a few days ago and still waiting to see what will come of it. Others have mentioned RegZ, I dont think my dad brought it up so I dont know if that would have made a difference in how they handled it.Anyway heres the conf email and dispute form, I couldnt help but laugh when seeing how ridiculous the number is.  <response>: Call your bank and file a Reg E claim. Bring ur utility bill. Fill out the paperwork saying it was charged for incorrect amount and the utility company refuses to refund. 