<prompt> Human: long story short, my parents were my cosigners on my student loan and they filed for bankruptcy. wells fargo revoked my online access, and stopped sending me statements. however they said the payments are still due. its really annoying because i dont know how much i owe in total, when in case it changes, or what my interests rates are. all i can do is call in to their automated service and hear how much i have to pay. i dont think its fair that im in the dark about paying, but still have to pay, but they insist its because of the bankruptcy. and it wasnt even my bankruptcy.im wondering if strong arming them with a CFPB complaint will get them to cooperate, or is bankruptcy law set in stone?  <response>: I filed a CFPB complaint well, my husband did, but he had me do it against Navient and AES for the same reason - his parents cosigners filed bankruptcy and neither company would permit him to view his accounts. The loans also went into a defermentforbearance status which meant payments werent due, we couldnt use autopay or get the autopay discount, and interest would capitalize monthly.In his complaint we said that we would very much like to continue making monthly payments but would not do so without being able to see current loan balances and how payments were being applied, either by reinstating our online access or by sending monthly statements. We were respectful but insistent in our complain.They each agreed to reinstate online access, but their systems or so they say would not allow autopay during a bankruptcy status. So for 3 years we lost the 14 interest rate discount. Im still bitter about that, TBH, but it is what it is. At least we got online access : 