<prompt> Human: I brought in a certified check into my branch, The check was from a separate investment firm that I had been saving money with. I booked an appointment with the bank to set up a new long term savings acount, I gave the bank representitive 2 checks at that time that I wanted both placed in this long term savings account.Fast forward to today, or last month, I need said money, renovations get expensive I feel it is time to spend said savings. I go into the bank to request information on my investment only to be told they have no record of the deposit of my money into the account. The account only showed the smaller of the 2 checks deposited not my 10 000 investment I had cashed out of the afore mentioned investment firm. As this was nearly a decade ago and I have been dealing with the same bank that whole time, is there anything I can do?Is my money gone? is the bank at all responsible? Certified check to the bank to be deposited - years later bank tells me I never brought them anything.Edit 1: Since I have just moved nearly 3000km away, things are pretty chaotic, I doubt I have any of the original paperwork from the account. This is not an account I would have to check up on, having good faith in the bank I had been using regularly for many years.  <response>: Sounds like youre about to learn an expensive lesson in paying attention to the details. You should have done something about this 10 years ago. 