<prompt> Human: I switched to Chase bank several months ago, and when I did I asked to order a few packets of checks. They asked why, I said for rent. They told me about this new auto-bill pay thing they have where they will mail the check for me instead. And to protect my privacy they move the funds into a temporary account, so no bank fraud would be possible.Well the first month this was to happen, they check never showed up at the leasing office. But the money left my account to go to the temporary one. We get the money together to make sure our rent is paid, but that money has just vanished into the ether apparently. Ive contacted Chase and they assigned a representative to my case, but this was over a month ago and there has been no resolution. How should I approach the bank about getting this kind of issue resolved? Im a grad student, and kind of poor, so a month of rent money missing is an unwanted hassle.  <response>: When you entered your leasing office information into Bill Pay, what did you put in for your apartment account number or identifying information? Did you explain to the leasing office that you used Bill Pay and ask them if they have any checks that they havent been able to associate with a tenant? Sometimes small organizations dont handle checks from Bill Pay perfectly. 