<prompt> Human: I logged into my fidelity account using a VPN. My account was immediately blocked the day after. After calling fidelity for assistance, their risk management department told me that that the IP which i was logging in from is a known hacker IP. They demanded that I take my laptop to a tech shop and get a virus check. I advised them that it was VPN that I was using but if its a major concern, I can have my IT department from my work place check it out. They flat-out refused my idea. They demanded that I bring my laptop to a professional tech service shop, get my laptop cleaned, pay for the service, bring a copy of the receipt and two forms of ID to a local Fidelity branch and only until then that my account can be unlocked.Is this normal???  <response>: I cant imagine that would be their protocol in this situation. Sounds so amateurish thinking that a local computer shop running malwarebytes will satisfy their safety concerns. 