<prompt> Human: As the title states, my parked car was hit by a guy backing out of his driveway at the end of September. Right after the accident, I called the police, got an accident report, and the other driver admitted fault. I submitted a claim with his insurance, got a letter stating my claim was in process...and I havent been able to get anything else from them since. I have spoken to their higher ups, left hundreds of messages, and nothing happens. No updates, no one who answers will give me any information, nothing.I think I am at the point where I need to file with my insurance to get my car fixed, but I wanted to see if there are any other steps I can or should take. Is getting money from the other drivers shitty insurance company a lost cause? Will my insurance go after them? Do I get a lawyer involved?Thanks in advance everyone.UPDATE: Thanks for taking the time to give me advice everyone. I just filed with my insurance company to get this going.UPDATE: Great feedback, Reddit. Thanks for all taking time to reply. This was my first accident and I feel like I am now much more prepared to handle this. For others like me, go ahead and file with your own insurance, especially if the offending partys insurance is unresponsive. There is no good faith with these people, even with a straight forward accident with a police report. This should be illegal, but it isnt. My insurance has already scheduled repairs at the body shop of my choice and is going after the other partycompany. I will check my rates but have been assured they wont go up as I wasnt at fault or even in the vehicle. Again, thanks everyone. You people are great.Assistant: Dont forget about a diminished car value claim! Once you get your car fixed, the repair will be reflected in your cars history, and thus depreciate the car for resale. Insurance should compensate you for this, but unless theres a specific claim filed for it, they usually dont just hand it over. Good luck! Human: I just heard about this too! Ok, so if I file with my insurance for the initial damages, I get those repaired, then I should do a diminshed value claim with them too, correct?  <response>: Correct, in essence. I say in essence because theres a little more legwork to do it - you must research your own car value pre-accident and also estimate its worth after. This wikihow seems pretty comprehensive. 