<prompt> Human: My wife and I just had a baby so we paid it off on the 12th completely. We havent been able to use it lately for whatever reason so my wife called Amazon customer service. After we talked with the rep we learned that Amazon froze our card because we made a large payment of about 300. Its been a full week since our payment has gone through and cleared the bank. The rep said he saw the payment go through and approved. This is really baffling us because we feel like were being punished for being financially responsible. We wouldnt have paid it all off if we knew this would have happened. Has anyone else gone through something like this and if you have what did you have to do to get it sorted out.Im sorry if this is the wrong sub but I dont know where to go.  <response>: Is this the Prime store card through Synchrony or the Chase Amazon visa? Regardless of the creditor, I would actually call the creditor and not Amazon customer service. 