<prompt> Human: He never received his insurance card, but since he is a relatively healthy person he didnt really worry about it up until yesterday, when he had to go to the ER because he has bronchitis. He would have never went to the doctor in general if he didnt have insurance because we dont have the money to pay out of pocket. We called his insurance company to figure out his information to get a refund for what we over paid for his prescriptions, just to find out they dont have him in the system. To date, our employer has taken out 1,274 dollars for his insurance. We have proof of that on his check stubs. We are worried that he will be fined for not having insurance when he does his taxes, not to mention having to pay the full amount for his emergency room visit. We live, for the most part, paycheck to paycheck so over a thousand dollars is a lot to have lost throughout the year. What can we do to right this?  <response>: So as others have said you do have an HR team through corporate so reach out to them.This happened to me last year- I had resigned from my company but was talked out of it and stayed on; I later went to the doctor but was denied as I wasnt covered by my insurance. I called HR, they processed the resignation but someone else in the office was told I was staying for payroll so I never saw a change in my paycheck but they took me off the plan. They immediately apologized and said this kind of thing is rare but does happen and they just call their rep at the insurance company and they will square it away. 24 hours later I was back on and assured that if anything had happened to me the insurance company can retroactively have added me at any point.Best of luck. 