<prompt> Human: I recently discovered that my internet provider, Cox Communications, has been double charging my account. I have spent hours of my time on the phone speaking with different reps. Every representative has acknowledged that Cox was in the wrong, yet their accounting department refuses to reimburse me with an actual monetary refund. I am only being credited the amount that was taken from me. I stated over and over that I do not accept or agree with the credit being applied to my account and that I want the money taken from me without my permission to be returned in a check. Im beginning to feel like a crazy person- isnt it illegal to bill someone without their permission? Why am I not entitled to have the money back that was taken from me? I really dont know where to go from here. Im so sick of getting the run around. The last rep I spoke to from the customer advocacy center basically told me to go kick rocks and that I can try contacting corporate. Any advice would be greatly appreciated, thanks Reddit.  <response>: I had something similar with Comcast and I filed a claim with the BBB. Yeah, its a shitty organization for good businesses, but some Comcast exec was on the phone with me and they cut me a check right away. They are playing dirty, so can you! 