<prompt> Human: Hi guys, would appreciate your help. My husband and I bought low-cost tickets from Norweigan Airlines from Gatwick Airport to LAX for about 580 per ticket. Before our trip we decided to buy upgrades to premium seating for 700 per ticket. On the day of our flight, there was massive traffic from London to Gatwick airport and the drive that was supposed to take an hour took two hours. We literally tried to check in one minute after the gate closed one hour before the flight and computers were locked out of allowing employees to let anyone check-in.We then bought tickets from Norweigan Airlines again to leave the next day and paid a ticket transfer fee of about 500. The lady at the counter tells us that premium seating is full for this flight and tells us to contact customer service to get a refund for what we paid for upgrade to premium seating. I emailed Norweigan Air customer service, and they are now refusing to give me a refund for the unused upgrade I paid for. Isnt that complete and utter theft that they are not giving me a refund for a service that they did not provide? How can I get my refund?Thanks, guys!  <response>: Airlines usually dont refund anything. You paid for the service and missed the flight at your own fault. People who miss flights dont get their money back usually. Upgrades are the same. 