<prompt> Human: My mom was doing Xmas shopping in Urban Planet in Canada. Multiple items were purchased, where one of them were a pair of jeans. Next day, my mom realized that the size was wrong, and decided to return the jeans. While trying to return the item the cashier notified my mom that the code on the receipt and the code on the item do not match. The manager politely hinted that my mom stole the jeans and now is trying to get free money from the store. My mom got very upset and humiliated she is not a native speaker and had a hard time arguing her case.To add to this, the item that my mom purchased was supposed to be 50, but per the receipt my mom paid the full price. To me, it sound like the cashier either messed up or tried to scam the system somehow...Any idea how this happened and what shouldcan we do? The manager is not being helpful at all...Thanks a lotEdit: Oh wow, thank you for all the responses. We tried calling customer service today to no avail - twice waited almost 40 minutes on line and never got to speak to a representative. My mom did use a Visa credit card - checking to see if there is a way to do a partial chargeback. Will try calling again tomorrow, and see if that brings any results. Will keep updating.UPDATE: After a couple of calls with customer service we got to talk to one of the higher ups. He was very polite, called the store manager and asked my mom to come to the store and ask for lets call her Amber. My mom got to the store and Amber took care of everything in 5 mins. Thanks for all the advice, Reddit! Peace and love.  <response>: did they scan the tag on the pants when you brought them for a return? sometimes the POS has the wrong information attached to the sku. More often, during busy times like the holidays, lots of new and under trained employees are given tasks with little oversight. it seems not unlikely that the wrong tag got put on the pants. this would be evident if they scanned the barcode on the pants you bought again and saw what it rang up as. also, was it a time based promo for 50 off, or a coupon? if it was a store sale, she can have them look up the receipt by providing the time and date of purchase, register she checked out at, and exact amount charged to her card. if it shows that she was eligible for a discount based off of when she bought it as in it was a store wide discount, but it was never applied, the manager might be more open to the idea that the mistake was on their end. if all else fails, like another commenter said, you can ask to review the security footage. it probably wont show the cut of pants she bought, but it will show she didnt steal a pair while there. additionally, if she did use a coupon, they should be able to find that. the fact that she was supposed to receive a discount and didnt on top of the fact that the pants scanned were incorrect suggests either that the employee made a mistake in ringing up the item or gave her the wrong receipt. 