<prompt> Human: Thrive hosted a Spring 16 freebie promotional. It came with an automatic free trial membership, but I canceled that the same day. I get the following email March 30, 2016 Before we cancel your account, wed like to offer a 6-month membership for 29.95 as an alternative. This shortened membership will allow you the same access to savings without having to commit to the full years price. This change is already reflected on your account.However, if youd prefer not to take advantage of this offer, please reply to this email.No charges on my account USAA or membership, so it was weird when I got another heads up that my membership was again still active. I canceled it and was sent the following email May 19, 2016Thank you for trying out Thrive Market. Were sorry to see you go!I have canceled your free trial membership and you will not be charged.If you do decide to shop with us again, please note that the nonrefundable membership fee will be charged the day after you place your order.In the meantime, please feel free to check our site and follow us on social media for updates. We hope youll consider joining again in the future!More confusing than perplexing, but okay. Because of these emails I was under the impression I was no longer associated with this business. It wasnt until I was I was hit with a 29.95 bill on my card June 7, 2016 that I checked my 50 spammy promotional emails from them:May 22, 2016We hope youre enjoying your free trial, and we cant wait to welcome you on as a Thrive Market member! As a member, youll get a full year to enjoy the worlds best healthy products always up to 50 off retail prices!On May 26, 2016, you will be charged 29.95 for your annual membership - Welcome to Thrive Market! If you have questions about your membership, please visit our FAQ.They actually sent me two emails telling me there was a problem charging me! They must has worked it out because they re-joined me June 6, 2016:Dear Wendy,Thank you for becoming a Thrive Market member and helping to make healthy living easy and affordable for everyone!I canceled; I did the whole thing over again.Today, October 22, 2016, they have emailed me again:On October 26, 2016, we will renew your annual membership and charge your card 59.95, so you can continue to shop healthy and save big.Not only have I canceled my account with them multiple times, but USAA has since sent me a new debit card the other one simply expired. Thrive cant seem to verify my account and transactions by using my email alone, or date of purchase, and one of the support staff has asked me for the last four digits of my debit card I used. Instead of offering emailed support, they now only offer a phone line. Thats fine, but I would like to keep archiving all of these conversations so that I have definite proof of cancelling my account. Before I call Thrive, should I contact USAA about this? How can I get Thrive to stop renewing my account permanently? Im a grad student right now and 25 is no chump change for me. Ive since given up hope to ever getting my 29.95 back from June 7th.Any help would be very appreciated.Assistant: Simply call thrive and explain to them that you cancelled the free trial subscription, you have the email proof of this, if they dont cooperate inform them you will dispute the charge with your bank. If they dont refund the money right then and there, then call USAA fraud department. Human: Thank you for the advice!Do you think this counts as fraud? Its definitely shady business. Ill give USAA a ring shortly.  <response>: I would say that counts as fraudulent activity. You have written confirmation of the cancelled account. If hey continue to bill you they are doing so fraudulently. 