<prompt> Human: Im deaf.I was unemployed underemployed for 4 years because of it. I just got a job where I am underemployed and still struggling to make ends meet. I applied for a Total Disability Discharge to forgive my student loans due to my disability in 2013. In 2015, they reinstated my student loans and I had no idea. I only found out when I checked my credit report and found my score completely destroyed because Great Lakes put a 150-day-overdue mark on it. I emailed them a good will letter and they were all lol tough luck buddy. They also said that since I proved myself to be unreliable, they were unable to remove it from my credit report. Oh, and I owe them over 700 immediately. 2 weeks later, they put ANOTHER derogatory mark on my credit report, destroying it even further.How do I stop this? I have the 700, but its going to make a huge dent in my bank account. I just want to bring my credit back up to 786 its at 604 right now JUST because of Great Lakes -- Everything else on my report looks excellent. What can I say to them to make them remove both marks from my credit report?Any help would be appreciated. Thanks in advance!  <response>: I applied for a Total Disability Discharge to forgive my student loans due to my disability in 2013. In 2015, they reinstated my student loans and I had no idea. Was your application approved and were your loans discharged in 2013?It seems strange to send in an application, say welp, I applied, and not make any payments. 