<prompt> Human: this is my first post so Im sorry if this isnt the right place to post this but I could def. use some advice!...I felt trapped and just told them to ship the item rather than just throwing 400 away and not getting anything in return. The item was being shipped via FedEx Freight and I called them this morning to schedule an appointment. I explained the situation to them and asked them how much it actually cost to ship. They said they couldnt tell me the exact number because of their pricing contract but could say that 450 was more than double the actual shipping amount. I called my cr cd company to see if it was possible to dispute the shipping charge since they advertised it as free shipping and then essentially lied about the shipping cost. I ordered an item that was 708 so 450 was more than half of the item itself! They said I dont have a case since I told them to continue with the order. Is there any other way I can fight this or dispute it? Company has 19 complaints with BBB and horrible reviews online. I know it was my mistake for ordering with them in the first place but since that cant be changed, just looking for ideas to rectify the situation, if possible. I also contacted the company today to tell them I had a copy of the FedEx receipt that shows the shipping charges were significantly less than 450 and in fact was 200...customer service rep said it could have been a simple mistake, I will e-mail my supervisor and get back to you of course no response yet.EDIT: Thanks for all of your help! Here is a link to the websites company policy:The representative with my cr cd dispute center said they have everything laid out to cover their bases so disputing would be difficult  <response>: i would say your best bet is to call your credit card company and have them stop payment. usually the credit card company will side with the consumer, not the merchant. i would also try to see if your item has shipped.if it hasnt shipped, tell them you called your credit card company and cancelled payment, that you are NOT paying to ship it either way, and that you are NOT paying for the furniture, and that you are NOT paying their exorbitant cancellation fee. if it has been shipped, send a certified letter WITH return receipt saying that you will be returning their shipment, and that if they refuse to accept it and it comes back to you that you will consider it a gift. after you get your certified letter return receipt, ship the items back to them.fuck them. dont give them one penny. imho, you still have the upper hand, if you know how to play it. 