<prompt> Human: My mother logged on to her online banking and noticed that one of her savings accounts, which had 200 in it, had 500,000 as its balance. A bit later it showed a balance of 30. She does have a few investments with this credit union, one of which had a principal amount of 500k. She is nervous about what just happened and is wondering if anybody had any insight? She will be going to the bank first thing tomorrow. Any advice on the right questions to ask to make sure her investments are safe as well as her account?Assistant: Goo directly to the bank, do not call. Bring a copy of what the statement says online. This looks like VERY suspicious behaviorHuman: She is going in the morning but does not have a printer  <response>: Dont need to print it out. Just hand-write those items on a piece of paper, bring ID and show up. 