<prompt> Human: I heard that a clothing company I love was going to go out of business; I felt bad and wanted to get as much as I could before they closed, so I placed an order for almost 500 worth of clothes their website is still open for orders, even today, 2 weeks after I placed mine. Unfortunately, I used my debit card to make the purchase.I noticed that I didnt receive a receipt for the order, so I followed up via e-mail with their customer service department its the only mode of contact on their site. They said they had no record of my name, e-mail, or purchase in the amount I provided to them and asked for proof of purchase from my bank. I worked with my bank to get that and send it to them, but theyve gone silent since then.At first, my account showed no orders and had an empty cart. When I logged in today, I saw that the items are back in my cart and add up to the amount that was charged. There has been no refund to the charge on my card.What are my options going forward? Since I spent this money on a debit card, am I even within my realm to try to contest it? I could go the social media route and try to make a public stink, but since theyre going out of business I doubt theyd care. At this point, Id prefer to just get my money back, but at the very least I just want them to respond so I know someone is working on resolving the problem.Thanks in advance!!  <response>: Your bank can still refund the money. Work with them. Debit cards have a Visa logo for a reason. 