<prompt> Human: I had a small personal loan and a car loan with a local credit union. They were both paid monthly by way of them taking the money out of my account using my debit card details not a payment by me, but a withdrawal by them. Wednesday of last week I went in to the branch and paid off both loans, and closed my account. They refunded me my 5 account balance, and I went on my way.Late Friday I get an email stating my loan payment was underway and would come out of my edit: Capital One 360 account today. After several phone conversations the CUs position is that after paying off the loan and closing the account in branch, it was my responsibility to then call their call center and cancel the ongoing loan payments. From my point of view, when I pay off the loan and close my account, the person doing all that should also cancel any payment agreements that are initiated on their end as opposed to direct deposits that I set up through my bank, and I had zero way of knowing there was anything outstanding on my end.Obviously at this stage its moot as this morning theyve taken a loan payment from me, but are claiming that payment agreement is cancelled I called Saturday so we have not taken a payment and any subsequent payment by you will be returned as there is no loan in place, but Id like to know for future reference, and I guess Im wondering what other crap they might have pulled that I could be unaware of.  <response>: Whats the name of the credit union? 