<prompt> Human: Hello PF, I bought some shoes from Macys, they broke after two weeks of use. The warranty at Macys is 180 days, but when I tried to return them with the receipt, they told me they dont have returns for broken products. I didnt wear them through a swamp or anything; theyre dress shoes, and the laces snapped, back of the heel wore out, and the shoe separated from the bottom after two weeks of regular usage. If Macys will not issue a return, can I file for a chargeback under Not as Described since these were sold as regular dress shoes? Would this affect my credit, and how long would it take for a return? Or am I better off just eating the purchase and buying elsewhere.Thanks so much for your advice.EDIT: Thanks again everyone for your input, I appreciate it. For everyone wondering, these are the shoes in question. I get that theyre cheap shoes, but they were 45 when I got them, and theyre falling apart after 2 weeks. It looks like the consensus is to go back, re-iterate my case with someone above the shoe department person, then take a trip to rmalefashionadvice.UPDATE: Good news everyone! The manager processed my return. Frustrating it took a half hour of my time, but here we are. Learned a few good finance lessons:1. Dont buy at Macys2. Dont buy cheap shoes 2-3 times a year ; buy a good pair once every five years3. Ask for the manager. Thanks all!  <response>: Did you talk to a manager at Macys? Im also a Macys employee and I have definitely done a return for an item that broke within two weeks. 