<prompt> Human: So long story short we are in Mass. My brother financed a 2017 Honda Fit. Payments are 450. We made the first 2 payments over the phone with their service reps and they never pulled payment nor made note of it on the acct. we drove to the Honda dealer told them what was going on. They said to try again. We tried this time over their website with our Amex card and it said it went through gave us a payment confirmation number. For about a week and a half after we kept checking daily to see if the money pulled it didnt pull! Then we got a message saying that the card was not accepted. When money never moved! We talked to their tier 3 reps and we were on hold for freaking ever and they never got back to us. Now we tried it the western union way and they never logged it in the acct and now we cant even access the account they say to call their reps who leave you on hold for ever. What can we do to fix this mess?!  <response>: Why not pay with a direct debit or a check from your bank account instead of mucking around with prepaid cards and the like? It would make things much simpler. 