<prompt> Human: Ill try to be concise.June 6th: Call into request new internet at new address that Im moving to on June 22. Confirmed that would send modem and I would self install. June 22: No sign of modem. I called into see if they can track it. CS says it was left at my doorstep of new address on June 8th. The solution is to send me a new one but they cant guarantee an arrival. Because I need internet to work from home, I ask if there is a quicker solution to turn on my internet. She offers to have a technician come in on Monday june 25 to install as she will have a modem on her. June 25th: Tech comes in, installs modem. Cant get signal. Says she has to talk to someone about the signal. June 26th I get an email from Verizon summarizing my account, which include voice services that I didnt order. As well as a welcome to enrolling for auto pay. I knew I hadnt so I didnt think much of the email because how can they enforce it if I hadnt given them my bank info? June 26-July 4: No signal and no availability for tech to come back out. I call almost every day to see how they intend to fix this. July 5: I call to cancel the account. July 21: Auto-debit from my bank for 104.50 I do not notice this withdrawal Aug 9: I mail back the modem Aug 21: Auto-debit from bank for 140.00 this causes my account to be overdrawn, making me notice Aug 23: Call in to clear up and confirm the account is closed and find our how they were able to auto-debit from my bank account. Both charges were reversed and back in to my account within 24 hours. The CS agent doesnt understand why the system is still billing me as my account shows closed. I hang up thinking its resolved. Sept 21: Auto-debit of 193.48. I took drastic action and filed fraudulent activity with my bank, and closed that checking account. Bank returned the money to me on good faith. Oct 5: Received a bill from Verizon dated October 1 showing past due amount of 193.48 Today: I call in to continue to sort this all out, and I come to find out that they have sent my account to collections and will NOT speak to me about the account but are telling me I need to go to the collections agency. The sent to collections on Oct 5th, the same day I received the bill.I still have not figured out how they had access to my bank information. I had never been sent a first bill to even set up any type of payment plan. No one at Verizon will answer by what method do they show me signing up for auto-pay.So my question is do I have to wait until this collections agency sends me a letter to then send a validation of debt request? How do companys get away with something like this? Every time I call in Im treated like Im making everything up about how unethical their collection practices are.Sorry for long rant.TL;DR Verizon withdrew payments from my bank by unknown method, then sent my account to collections, even though every time I called in they agreed that I should not have been charged, because I cancelled services before they can be set up.  <response>: rlegaladvice might be able to help, too. 