<prompt> Human: About a year ago June 1, 2016, I had overdraft fees for two transactions totaling 68. I put it off for so long that I decided it was a lost cause. Decided to give them a call today and ask if I can get it waived. Since my request was over 120 days old, they would have to put in a special request. Not more than 16 hours later, I see 68 in my checking account. I thought it wouldnt hurt to ask, and Im glad I called.  <response>: I banked with Chase for years prior to actually working for them, and I still bank with them several years after I left. They have the best products overall imo and I have never had an issue with customer service. The only time at the branch that I ever outright refused to waive a fee was if the account holder was clearly a habitual overdrafter or kiting checks or something. Those accounts usually got shut down eventually. As a banker, I wasnt able to refund any more if they had had over 102 reversed for the calendar year- but even that was negotiable with management.It never hurts to ask at any company. The worst they can say is No. 