<prompt> Human: Hey guys, This likely isnt the best place to be doing this but given the fact that financial ramifications could potentially be forthcoming and I dont know the proper sub for this incident- I figured Id give it a shot.Our household printer hasnt been working correctly so my mother contacted HP over the phone and they promptly suggested that she open up a remote access connection through fastsupport.com, which she did without hesitation.At the time she was attempting to print out a tax document specifying her donation of a car as a tax write-off and the PDF was on screen when they remote accessed the computer.I came in the room as a notepad doc was opened by HP support listing the steps she needed to take and asking her for our ZIP code when I told her to hang up.He had apparently opened up a command prompt and showed her 7000 infections and errors in our system and he was going to have someone connect to us to fix the issues.After she disconnected, I ran a malwarebytes scan to see if he infected the pc during the conversation and it found no issues, so I went to do a system restore and it said the restore failed to restore to an earlier date- which is making me panic a bit. He wasnt given any personal information over the phone but my main concern is that he could have been recording the remote access feed and he now has the document regarding her car donation including name and address and probably more sensitive information I havent considered.Is the document and computer access enough to steal her identify? If it was, how can we get out ahead of this thing before everything goes to shit?Assistant: Check what number she actually called, and look for it on HPs website. If she contacted HP, youre probably safe and the infections and errors is likely just mom being dramatic. My mom does the same. Fastsupport, as far as I can tell, is legit and doesnt let them do anything behind the scenes. Mom could see everything they do. Dont need to worry about backdoors like you would with a real remote connection.If she called a suggested number from Yelp or some crap, assume the worst about the document. Read through the entire document that she has up, and look for sensitive credit information. If you believe there is enough risk to warrant it, freeze her credit.Human: Ha yeah moms can definitely be super dramatic but I looked into the number and its definitely not legit. I came across a comment asking HP on their site if it was legit and they commented back saying that it is absolutely not affiliated with them and that its likely scammers or someone trying to harm the HP brand.The document wasnt shown on screen in its entirety so information could have been obstructed but it had her tax ID number but luckily she didnt enter her SSN. Any idea on how a tax ID number comes in to play with identify? I assume enough to be a significant issue but just for my own edification  <response>: With regards to whether or not the computer system WAS infected note that this could have completely changed now that the scammers gained remote access to the system:They have a scare tactic for this: essentially theres an error log on Windows systems that gets an entry any time ANY running program has an error. If a layman looks at this log it looks scary and its as if the system is terribly broken, but in reality its completely fine. 