<prompt> Human: So I had dental work done that costed about 3500. At first, it was suggested by the dentist that I not do an insurance claim because it was cosmetic and they most likely wouldnt cover it. I decided to try to go through insurance, which they obliged, and I got about 680 paid to me through insurance. I am using a credit service to pay off the total over 12 months CareCredit. However, I noticed on my insurance details that the total said 2800 for the work, not 3500. I called and they said they did charge me more than insurance allows them to charge me for the services and that I should get a refund for that amount. Now Ive been calling once a week for the last 2 months, they said the dentist has it on her desk for review but as time passes Im getting worried. Is there anything I can do or am I stuck hoping they are an honest business that will refund me?Assistant: Now Ive been calling once a week for the last 2 monthslol just go in then!Human: Going in is pretty forceful for my passive personality absolutely hate confrontation, and I was trying to give them the benefit of the doubt of being busy, processing time, etc. But I believe my patience is gone and I will go in tomorrow!  <response>: Imagine them laughing at you when you call while counting the money they took from you. 