<prompt> Human: So a few weeks back my mom signed up for a vacation package to Verodero Cuba. I think she paid for the package in august, but the tour didnt take place till last week. She came back fuming mad with these problems:1The hotel outlined in the package was specifically listed to be 5 stars and supposed to be the beach side for the whole tour of 7 days. However after the 2nd day and without warning the whole tour group was moved to another hotel for days 3-7, not beach side and much further away. Not to mention the place was not even close to 5 star. Yellowing towels, dirty sheets, improvised toilet paper holder made of a bent wire hanger, AC didnt work at times.2 Food and entertainment, for the first two days, at the planned hotel everything was going well, food was mediocre but at least available. When they were forcibly switched there was always a shortage of food at the new hotel. The live entertainment that was supposedly available nightly was non existent. The unlimited drinks was no longer available, they were paying 2 USD a can for Cuban Cola.I read the itinerary, this wasnt part of the plan nor was there any mention about possible change in accommodations.3The arranged local excursions and activities were all not done because when she got there the packages local guide was unlicensed and was arrested on the 2nd day as a result she missed a few excursions and some meals. Specifically this is on a PC Financial Mastercard so was wondering what recourse she would have for the breach of contract.Edit: A big shoutout of thanks and love from my mom to everyone whos responded and provided advicesuggestions weve been working on putting together all the photos etc to give to the MasterCard people come Monday morning.Printed out the paperwork writing up a storm.  <response>: The itinerary is not the contract. What did she sign, and what does it say? 