<prompt> Human: A Little back story. I was involved in a minor traffic collision not my fault, initially the damage didnt seem to bad. However upon inspection by my garage and the insurance Representative both concluded that the car was uneconomical to repair. Okay so a few numbers, which Ive rounded because the exact amount is not important to my questions.Value of car: 5000Cost of damage to repair: 4000Remaining finance: 2000Monthly payments: 200Amount paid to me: 3000The insurance company took away the car, offered me its value as a settlement, The value offered was very fair, if not slightly more than the car would sell for, so I was quite happy with that.I provided the insurance company with the documentation, transferred ownership too them and they collected the car, I also provided them with a settlement figure for the finance as they pay off the remaining finance before giving me the remainder of the settlement. Everything seemed sorted, I had my money, they had the car and the finance was settled. A few weeks later, to my surprise the finance company took the next payment due for the car. I contacted them and they said that no settlement figure had been paidI also contacted the insurance company, They say that the payment was made on the 17th of November. I once again contacted The finance company who again reiterated that they have not been paid. So... As I see it, One of these companies owes me money. How on earth do I go about getting to the bottom of this as neither one seems too interested in answering my questions.It is slightly complicated by the fact that the finance company are stating that as far as they are concerned the debt is still outstanding so I am still required to pay the installments, which is obviously totally unacceptable as insurance company has stopped the settlement figure from my payout...I hope Ive explained that well enough, ThanksEDIT: Thanks for the suggestions, Ill be contacting my insurer today asking them to prove they have paid the settlement to the finance company .Thanks again.  <response>: Ask the insurance to send you a copy of the receipt as proof of payment. If they do, share that with the lender. If not, ask them to get with it. 