<prompt> Human: I ordered a Samsung Model UN65KS8000 TV from ElectronicExpress on April 9, 2017 through their website with a credit card. Upon receiving a new TV from Electronic Express via a freight delivery due to the size of the TV - 9 days ago April 20, 2017, a friend was finally available this weekend Apr. 29, 2017 to help me get it set up. Upon unboxing the TV, my friend noticed a bend in it on the top, near the center. This was obviously not part of the design of the TV. The screen looked a bit warped from the side, but as long as the picture looked OK I wasnt going to worry about it much, but was still going to report the problem to Electronic Express. When we got the TV plugged in, it was apparent that the picture was damaged. The color, especially on a black background was blueyellow.I contacted their support department, and was told that with larger TVs like the one I purchased there was only a 24-hour period to file a complaint. Having left the box sitting in a corner for a week while waiting for a friend to help with the setup, I was not within that period. How can that be a fair requirement? I dont know. I live alone and was not about to try and get a 65-inch TV set up myself and didnt even try to do anything except let it sit there.I would have thought that they would pay for insurance for the freight delivery and they would be covered. Was the TV damaged when they sent it or was it damaged during shipping? The tape on the box did not look professionally done so I have reason to believe they put a broken or previously returned TV in the box and relied on their ridiculous 24-hour policy to pawn it off on an unexpecting victim.The support technician could not put me in contact with a manager and said that the manager would be in Monday and I could call back then.Is there anything I can do? I am also thinking to go to their Facebook and Twitter depending on what the manager can do. I am also thinking of contacting their local paper. Anything that my credit card company could do?I have reported them to the BBB and am now coming to Reddit for advice. Stay tuned for updates on what the manager replies with come Monday.Pics of broken TV: Maybe I should have known better and looked at some of the consumer reports online? Here is their contact information:EDIT: Thanks for the good info. I will contact my credit card company. I made this purchase with Visa from Citi Bank. I hope they can help argue this on my behalf.EDIT 2: I had forgotten that I made this purchase with Paypal using my credit card, so I have filed a dispute through Paypal as well. My credit card company agreed that this was not right and is issuing a partial refund and going to speak with the seller on my behalf. Thanks again, for directing me to my credit card company. I have a much brighter outlook about this whole thing now.EDIT 3: Electronic Express contacted me today and they are going to take a returnrefund as a one-time thing. They did not like the social media aspect and the bad publicity. Until they get the TV back and my credit card is refunded, I do not consider this closed, but it is good news so far! Glad they are doing the right thing.  <response>: Some credit cards offer purchase protection e.g., Chase Sapphire Preferred will give you up to 500 if an item is lost or damaged within like 6 months.In the future, dont buy from anything but the most highly reputable online stores for big ticket consumer electronics. Anything else is asking for trouble. 