<prompt> Human: I had a medical issue for which the doctor recommended an expensive test. The lab would not schedule me unless I was pre-approved by the insurance. The doctor called the insurance and got the pre-approval. But after the procedure, the insurance deemed the test unnecessary and refused to pay its share of the bill. The hospital billed me for the full service. Repeated appeals by the doctor was turned down by the Insurance. The insurance ran it by an experienced doctor who said the test was not required. I now have to pay over 3,000 out of pocket. Anything I can do to make the Insurance stand by their pre-approval?Update: After following up with the insurance company today, they said they have no record of a pre-auth. I next followed up with the doctors office and they said they spoke to the insurance before we were scheduled for the procedure. And the insurance told them a pre-cert was not required. The doctors office then called the lab and got the test scheduled. I have the phone notes from the doctors office with the time they called the insurance and a note stating pre-cert was not required along with the insurance agents name. Not sure where this leaves me now. Based on the advice here, I have so far gotten a payment plan scheduled with the provider to prevent the account from going to collections. I plan to call the insurance next to see if the phone notes from the doctors office stating that the pre-cert was not required will help resolve the issue. Any guidance is much appreciated. Thanks for the details and help so far. You guys are awesome! Assistant: A relative of mine had this happen. She had to appeal it to the state insurance board, which forced the insurance to pay it. What state are you in?Human: Oregon  <response>: Go here and file a complaint. 