<prompt> Human: UPDATE: the bank told her they will reverse the fraudulent charges, open an investigation and issue a new card. Apparently the issue is solved. Thank you for the input. Hi PF. This is a call for help.My moms Citi card was charged with several Uber transactions and she didnt notice until now.Heres what her last statement looks like.Im not very well versed on how the US credit card system works, she lives there, I do not, but I told her to contact the bank and tell them to issue chargebacks for all of this transactions and to request a new credit card number.Is this the right way to proceed? There are no transactions prior or after this ones, probably the credit was maxed out and they couldnt keep charging it.I believe her card was cloned somewhere. Its not an EMV card.I appreciate any advice.EDIT: she didnt even have an Uber account until two weeks ago and her trip history shows only 3 trips made by her for less than 5 each.EDIT 2: I should also mention that her payment due date is tomorrow and the minimum pay is over 2000!!! Its usually around 75  <response>: I would give Uber a heads up about this too. Just to be nice. 