<prompt> Human: Ive had a great relationship with my bank Bank of America debit, credit, and savings account all with them for probably 6 years now. Unfortunately, they dont have any branches near where I live now, so I cant walk into a branch and talk to a real person for help.A few weeks ago, out of nowhere, I saw a credit card charge for 50 from my old electric company. I closed my account with them about a year ago and at the time made 1000 sure that I had no outstanding charges or obligations. I have no idea where it came from, and neither did my bank or the electric company. I called BoA to fix it, and they fat-fingered the process and undid the WRONG TRANSACTION, also 50 for Amazon Student. When I found that out, I called them again and had them fix that fuckup. They gave me the electric company money back, so that is now settled. Unfortunately, they decided to FEE me for the Amazon student subscription i.e. there was a legitimate charge for Amazon student a few weeks ago, they cancelled that and gave me credit back about a week ago, and then they, for whatever reason, put a fee on my account for the cost of the subscription without ever actually sending the money to Amazon. I called Amazon, and they told me that BoA cancelled the legitimate transaction but hadnt done anything else.I called BoA again to ask why they charged me that fee but never sent any money to Amazon. The dude was, obviously, very confused as to why another CSA billed me for that for no reason. He told me he would undo the fee yesterday and get me my money back.I woke up today, and instead of removing the fee, HE CHARGED ME THE SAME AMOUNT AGAIN. So now, instead of owing 0 for an Amazon Student sub that I dont have but still want to buy, I now owe 100 on my CC, without getting my Amazon student sub at all.Id call them again, but Im afraid they will just charge me a third time and never resolve it.rpersonalfinance, what is going on? What can I do to get my money back? besides changing banks, which I am going to do.  <response>: Why is it happening? Because people are incompetent. Call them again. 