<prompt> Human: I work for a small software company in the tech support department. The department consists of four people. Weve been told that we are going to start offering 247 technical support, with one member of staff being on call at a time.Whoever is on call will receive an extra 300 in their salary per week regardless of whether or not a call is taken. They will also receive an extra 150 of their hourly salary per hour for any calls taken.My problem is that I cant decide whether or not 300 is enough. We need to be able to respond to a call within an hour of receiving it, so we basically cant do anything that puts us more than one hour away from a PC that we can use to access the customers system. That week is a write off whether a call is received or not.We also already have a system in place where a customer can buy a day of weekend support. The person on call that day receives 250 regardless of whether or not a call comes in... Seems odd that a full week only qualifies us to an extra 50.Is anyone else already in a similar situation? Does this sound like a bad deal, or am I being greedy?  <response>: The deal you are being offered is very similar to what I had when I did after hours tech support for a couple of years. I worked in tech support in the office Mon-Fri 8am-5pm. The phones were covered from 7am-6pm. The on-call tech was responsible for 6pm-7am. I got a standard 8-hours of additional straight time pay for that pay period and 150 of my hourly rate in 15-minute increments for any calls. The big difference, I see, is that you have to be near a computer. I just had to keep up with an after-hours cell phone that we rotated between the other on-call techs each week. I think youre the only one who can say if it is worth it, but it definitely was for me. I averaged 0-1 calls per week after hours. They were always from end users, so support was never more than 5 minute and usually involved taking notes so we could call back their IT department the next morning. If there is a requirement for you to be near a computer while on call, do they provide you with a laptop and internet hot spot? 