<prompt> Human: Hi PF, long time lurker here..I have been with Wells for about 5 years now and recently there is this case that happened where this random dude that I dont know somehow pulled out 5,000 from my account and paid his CapitalOne credit account using my own checking money. Called the Wells Fargo fraud department, and they said that theyre going to freeze the CapitalOne account which is his.But then instead of freezing his account which I dont know how they can do its not Wells Wells froze my Wells account, bounced all the checks Ive recently deposited, paid etc. And now everythings on hold. Rent, phone bill, credit card etc.I am planning on changing banks and Ive heard a lot of things about credit unions online banking.. I dont know much with my limited experience and knowledge and I was hoping that PF would be able to help me.. If Im missing some information, please call me out on it and Ill gladly provide it for you. Thank you PF.  <response>: This is standard procedure mate. Your account would be frozen at most banks. Sorry the rep confused you. Call all your bill holders and let them know the situation, most will work with you. 