<prompt> Human: I was talking with my boss and suggested that he add his children to his Capital One credit card as authorized users to help them build credit. My parents did that for me when I was 16 with a gas card and by the time I was 18 I had a credit score in the high 700s. Anyways, we log into his account to add them as an authorized user with their DOB, SSN address and phone number and set the card spending limits. The cards are sent via overnight mail. The next day he receives a call from Capital one fraud department stating they need the kidss drivers license and a copy of their social security card. Hes unorganized and doesnt have them so he calls his wife. Shes pissed that hes even asking and doesnt want to send that info. The kids dont have a drivers license anyways. They dont have a state ID either, I asked. My boss calls Capital one back stating hes not sending in the information and to cancel the request of adding them as an authorized user. The rep says they cannot cancel that request until the documents are sent in. He told them the kids dont have drivers licenses and that hes not sending in their social security cards. Hes irate. He tells the rep to cancel the card. He also has a business card with them too and I am trying to convince him to keep it for the 1.5 cash back. The rep states that she cannot submit a request to cancel the card due to the fraud restriction and that he would have to send the required authorized user documents. Her name is Nicole vkd837. My boss asked if he had any other options and asked again to have the card cancelled. She stated they would not be able to cancel the card. He paid the balance in full so itll be zero tomorrow. My great idea to help his kids boost their credit score has turned into a nightmare. We are concerned with leaving the account open.Any help or tips would be greatly appreciated. UPDATE; Thank you uroyalic . My boss just got off the phone with the manager in the fraud department. He was on the phone for about 25 minutes but they were able to remove the restriction on his card and remove the request to add his kids as authorized users.  <response>: Why not go forward with getting them authorized? That was the original objective was it not? State IDs are easy to acquire and SSN is info that every CC company has on file. 