<prompt> Human: Im in my final semester at the University of Illinois at Urbana-Champaign. My financial aid for the semester was withheld because I was over the maximum attempted hours that federal aid will pay for. However, all records accessibleviewable to students said I was still under the limit, but the Office of Financial Aid said I was over and listed that they are required to include a course taken, taken and dropped, retroactively drop, etc. But it doesnt say that in their policy on their website. When I asked where we could keep track of the number of credits hours that the university keeps track of, I wasnt given an answer. I also wasnt told where this statement was in their policy, and still no answer. What can I do?Also, any other threads or subs with possible answers would be great. Thanks!  <response>: Firstly, dont get confrontational with the staff. They do this everyday and your problem is a routine one. You could ask for help, humbly and politely, from the academic deans office or the registrars. Remember, they want you to graduate. 