<prompt> Human: My identity was compromised and someone attempted to use it earlier this year social DOB and name. I was able to stop them before they were successful, with all their efforts being focused on credit cards and personal lines of credit. My credits frozen, Ive filed an FTC repot, and a police report they seemed uninterested, despite the address being used on the applications being in a different part of my major city. I feel like Ive been doing all the right steps, frustrating as its been.Things were quiet until today until I got 15 emails saying my Capital One username had been accessed - apparently you can pull a username simply with the info they have on me, no secondary verification required. Shortly thereafter, I received a call from an unknown number claiming to be Amex and asking for me by name. They didnt give a name weird and said, Are we talking to you right now? I dont reply. Are we typing with you asking for a new credit card? Uh no. Whats your name and what department are you calling from? They hang up.I immediately called Amex and they have no record of a call surprise, surprise.I have two questions: first, I dont know if they had confirmed my phone number before and Im concerned I just did that for them. Does this open up any potential new doors I need to watch out for?Secondly, this seems to be escalating and the police couldnt care less, so theres no deterrent for them to stop. Do you have any suggestions for what to do beyond whats in all the guides?  <response>: First you need to get a verbal password on your accounts at all your credit card company accounts and you cell phone provider. This will prevent them from social engineering their way via phone.Next change all your security question answers to something you will remember but have no bearing on anything about you. I have in the past used the right answers typed backwards.You can change you user name on Capital One site to something new, under security on the upper right side, and you might also change your email that you are using on the account. That way that cannot use that avenue any more. 