<prompt> Human: I bank with a major banking institution, and a few weeks ago i was in a car accident where my vehicle was deemed a total loss by the insurance company. I settled for an amount and received a check from a well known insurance company the insurance Company also banked with the same institution. When I attempted to deposit the teller wouldnt accept the check, made some excuse about she needed more time to verify it and perhaps if I come back in a few days she could take the check. I asked to speak to a manager, and was told the same thing... Anyway, i ended up just using the ATM and the check cleared fairly quickly. Ive been with this bank for over a decade, and have deposited rather large checks before. Ive never experienced this before, generally you deposit a check and the bank works to verify it after in the background. What was the deal?? Assistant: Why did you keep your account open?Human: Closing a bank account is kind of a hassle..  <response>: Having a bank account which fails to serve your needs is also kind of a hassle, isnt it? 