<prompt> Human: My wife and I decided to load up our 3 kids in a prius and road trip from CO to TX for thanksgiving. Had a great time. We needed to be home by Monday, and with 3 kids its easier to travel while they sleep, so we left TX at 6pm with the plan of driving through the night. Unfortunately we struck a coyote at 3:30am and left us stranded 160 miles from the nearest decent sized city. No problem, weve got full coverage insurance on 4 vehicles, including our newest one; this 2010 Prius we just purchased 2 months ago. But when we made the call, they told us we only have liability?! Thats impossible. They said theyll launch an internal investigation on the original phone call, which my wife and I are 100 sure we said full coverage, but that will take a few days starting Monday they dont investigate on sundays. They wont tow. They cant provide us with a rental car either. Ive limped the car 8 miles to a small town with no rental services. I need to go 160 miles to the nearest larger town to get a rental and a uhaul dolly to take my car back to CO. So Im highly considering leaving my family in a broken car and hitch hiking all 160 miles to get a rental. Needless to say, Im so angry at progressive that Id like to know what I can do?EDIT: Thank you all for the compassion and for some seriously great advice! We ultimately decided to have our inlaws laws drive 6hrs from CO with their truck and dolly to get us. Were hanging out in a hotel room until then.Now that the sun is out, I was able to see more of the damage. The coyote took out the bumper, fog light, radiator, radiator support, reservoir, somehow hit the abs sensor and the hood latch. I need this car to last us so Im playing it safe and towing rather than duct taping this thing back together. Progressive hasnt followed up with us with anything new yet, likely wont until mid week.EDIT 2: Heres some great lessons from my misfortune! - It doesnt matter how many times youve done it, always double check your coverage, especially before a road trip. - While all calls are recorded, it still takes days to investigate. Be prepared to dig into your savings while they pull their required info or keep an emergency credit card.- Insurance companies carry insurance in case of a policy mixup. Save all receipts and keep logs of your expenses. Hopefully someone can benefit from this, and heres to hoping the insurance company does the right thing! LolAssistant: You are apparently able to get to the Internet. Most companies have policy information online. You could see what the policy says as a starting point.Some people might not carry full coverage on a newly purchased seven-year-old vehicles, so double check that you did so.Human: Weve checked the email we got with the policy addition when we added the car, and found it does show liability, even though we said full coverage. Weve always added vehicles over the phone and never had a problem before, this time was no different and didnt think the double check it.  <response>: The next question, how much were you paying?If you were paying liability only, that is all you have.As for getting to the next town, you obviously have a phone and internet access, start calling taxis, uber, put a post on Craigslist, etc. All ideas far less stupid than hiking a hundred miles. 