<prompt> Human: Title basically says it all. Ive dealt with health insurance and been balance billed before so I thought I was ready to deal with this. Had an infection that I just needed to get an antibiotic prescription for, was traveling out of state. I called my health insurance Aetna student health to ask if a specific urgent care center was in my network; they said yes. The urgent care center confirmed this in person. Just today, received a bill for the full balance due to their being out of network. What can I do? I didnt get anything in writing, I didnt record the phone call. I havent called either back yet, neither office is open for the next few hours, but wanted to see what my best move was here. Will I have any recourse at all?  <response>: I work at a health insurance company and its highly likely that Aetna records all of their customer service calls. You should call Aetna, explain the situation to the representative, and if they cant help then request a manager. The manager will have access to the call logs and can actually listen to your interaction to confirm you are telling the truth.Once they confirm that you were told this urgent care center was in network, they should cover the appropriate portion of the bill! Its also possible that this claim was just incorrectly processed by their billing system and needs some manual work to be approved. Either way they should be the ones that foot the bill! 