<prompt> Human: GF went to get a cleaning at the dentist. We went because she was going to lose her mums insurance and it was the one thing she hadnt gotten done in a while. After a lot of different phone calls due to no specific dental card whole other issue, the dentist office said that everything was sorted out and everything was covered by insurance in full. We left thinking everything was okay. About two - three months later, insurance is long gone, we get a call from the dentist saying she has to pay in full for the cleaning. What is going on here? Did the dentist not bill insurance until after she lost it or something? Ill have more specific dates soon -- shes at work right now.  <response>: Call the dentist to clarify and explain that it should have been covered by the previous insurance. You may need to call the previous insurance. 