<prompt> Human: I rented a car with budget about a month ago. When I picked it up, after signing the contract with the tenant, I went to the car, inspected it, it smelled smoke and had stains on the front seat and as usual we didnt get the car that was advertised on the website. The car was dirty outside too insects on the frontmeaning that it hasnt been cleaned before. There was as well a dent on the rear of the car, I came back to the office to tell her the tenant, she told me she already wrote it on the inspection paper indeed, it is just difficult to see on the carbon copy and as this paper doesnt ask for a review of the interior of the car, I considered it was ok and left for my trip.Sadly I didnt take a picture of it...When I gave back the car she inspected it and told me it was ok.A week later, surprise: I receive a letter stating that I will be charged for a cleaning fee for stains on the driver seat. I contacted by phone budget. They told me that the location has to send them time-stamped pictures of the stain. I asked them to give me updates. and send me these pictures.I never received them, so l let it go thinking I was done with it. Checking my account today, I discovered that I have been charged 150 on a credit card I used on a previous booking with budget.I feel betrayed, I asked them several times proofs of these stains, they never gave t to me. I even asked them to keep me updated on the situation. I tried to recontact them and now wait for their response.What can I do in this situation?Thanks for any advice.Edit:I got answer from this mail: It might be helpful to others.Their answer:Upon reviewing the pictures provided from the location manager, I didlocate the discrepancy. The vehicle belong to another customer.Therefore, I will be happy to remove the charge.  <response>: Try to resolve it through their customer service for a little while longer and then dispute the charge on your creditdebit card. 