<prompt> Human: On July 3rd I placed an order on nordboards.com for a longboard. I expected to receive my order within the 5-8 shipping days that they specify on their website. To this day, I have not received my board, they havent responded to any of my emails, it is impossible to contact them via the phone customer service line, and now I am out of my savings. I really dont know what to do. I purchased it using my Visa Debit card, and I want to get a refund so bad but I cant figure out how to do that or even if its possible. Can you help me?  <response>: If your debit card is an actual debit card and not a visa gift card, Id recommend you call your bank and ask them to refund your purchase, or explain to them what happened, that might do the trick 