<prompt> Human: Wanted to add an experience I had with them so no one else has the misfortune of ever having to deal with them in the future. On February 7th, after getting our reports in the trail period, my wife called and cancelled both of our accounts. Yesterday, March 7th, I was billed a monthly fee. Today, I called to get everything fixed. Initially, I waited on the line for 25 minutes before anyone picked up. After explaining my problem, the first person immediately tried to put me back on hold and pass me off. Another holding periodSomeone else picked up, refused to cancel me so that I could verify it and pass me along to someone else who could fix the underlying issue. They tried to cut me a deal that they would let me out of the 3 month minimum what? but I would have to pay. I asked them to cancel me immediately. Another holding period. I was passed to a Trevilynn at x1185. I explained my story again, she put me on hold. When she came back, she said she had listened to the original call, and had heard nothing about my account. I asked to listen to the call myself, and she told me to get a lawyer. I asked how in the world I could know she wasnt lying and she in rapid succession said Mr Gravity? Mr Gravity? User is non responding, Im ending this call. In between I of course was shouting Im here, Im here. One full hour, zero progress. I think I may be cancelled, at least. Sorry for the rant. Avoid this company like the plague.  <response>: Just do a chargeback through your credit card company if they are being assholes. 