<prompt> Human: My fiancee sends me rent every first of the month. Its an automatic payment through quickpay. Somehow her payment in March was sent to my phone number but it was registered to somebody else. What makes this odd is that my number was registered to me and I have proof of previous notifications that it was registered to me.We filed a complaint three times with chase. Their customer service reps by phone were horrendous and didnt understand. They said it was our fault for incorrectly putting the number. I had to explain that I believe it is fraudulent because it is my phone number. That phone number was registered with me. Then unregistered and registered to someone else. We filed a federal complaint and also denied the claim.What is our option?  <response>: From personal experience I used to work in the industry - Go to a branch and speak to a banker. The phone reps are empowered to brush you off. 