<prompt> Human: A while back my landlord called me up to say my rent was late. I freaked out a little and checked my bank and, no, my rent was not late. They said oh, we get the check but you have some unpaid fees on there, so we wont consider you in good standing until you pay those fees. Back and forth we went about this. Eventually, in the course of conversation, I found out that the person I assumed the lease from had not paid all their fees and it was now my problem. OK thats clearly bullshit. So I asked for an accounting of what I had paid and when. They said theyd get back to me and that I wasnt late for that month. Well months go by and I ask for this ledger once or twice in there, just because its nagging at me. They say we got a new accounting system and that person you talked to is gone now, so itll be a while. A month later I get another call: youre account is past due. I ask for the ledger again, sort out who paid what, get the previous tenants fees off of my ledger. I cut them a check, minus the 100 late fee. A few days later I get a message: youre still late because of that late fee. I say but I wasnt late, your accountant said so. I even sent them a recording of some notes that I had taken directly after the phone call -- I recorded who I had talked to, what they had said and the date and time. Not good enough, she says, we dont have any record of that. I sent a copy of my phone records. Not good enough. At this point it would be small claims court if I wanted that money back. I paid the fee and told them that was extremely unethical. Moral of the story: if there is money on the line your notes might not mean shit. Get it in writing. At the very least send an email to the person on the other end saying This is the summary of our conversation, do you agree?  <response>: Every Single Time. 