<prompt> Human: I quit my job about 8 months ago. Before and after I left I called Vanguard to understand how everything worked. Now I am going through my finances and determining my options. I did receive something from them after I changed my address. I havent received anything since then. I can no longer sign into my account and now they are claiming that they are protecting me by not telling me without an address. Is it possible that my former company changed my address making it inaccessible without my knowledge? What can I do?  <response>: Ive called them before with this exact same issue. They were able to use my date of termination in lieu of address. Perhaps theyve changed their policy or the associate you talked to was unaware. 