<prompt> Human: Long story short, Directv has accidentally charged me 352.67 in equipment non return fees for equipment I never had or owned. I had this all taken care of back in May after 10 hours on the phone with them. I cancelled my account because of this issue and because i now despise directv. My final bill was supposed to be 62.68...but now, almost 4 months later its still 415.35 and theyve sent it to a collection agency.What can I do? Ive spent probably 20 hours on the phone with them over the last 11 months this has been going on and Ive gotten nowhere. I wont pay 350 just to get rid of them. Do I have any options? Do I have to sue? Any help is much appreciated.  <response>: You can go to the FCC. I had a dispute with Comcast years ago where they promised me one rate then didnt deliver. I contacted the FCC and they got back to me about a week later, I explained what happened and they went after Comcast. I got a call from Comcast the next day and they gave me pretty much everything I wanted for the rate I wanted it.Its not exactly the same situation, but they can get results if a communications company is fucking with you. 