<prompt> Human: I am a store manager at a busy coffee shop in Ontario Canada and I have a debt collector calling to speak to one of my baristas. It is often busy and inconvenient for me to pull her off the floor when they call, so I would take down their phone number and pass the message on. This didnt stop the calls because I suppose my employee never returned them. Regardless, not my problem, right? Finally, after having to pick up the phone during a heavy rush and sacrifice our stores speed of service to grab it, I asked these people to stop calling her at work. I explained that shes busy at the moment and has no voicemail to be forwarded to, and in fact, I myself am too busy to spend the time to take down a name, phone number and lengthy reference number. I told her I was the manager of the store and asked her to please stop calling my employee at work, and use her other contact numbers instead. The calls have persisted and I just got into a verbal altercation with this collector, letting her know to stop calling because I was not going to pay for my employee to be taking calls when there are customers to be served. She got rude, spoke over me and started yelling that this was a very important matter and she would continue to call until she got through, regardless of what I said. What are my rights here? Are there any magic words to get these people to stop calling my employee at work? Just did a search of laws against debt collectors and I know if my employee asks them to stop, they have to. But do I have the right to ask them to stop? Is there a legal line I can use on this person next time they call? UPDATESince my update got buried in new comments below, Ill state it here. I have discussed with my employee and we decided together that next time they call for her, I will put the phone on speaker, use my phone to record, and she will tell the collector that shes not to be contacted at work anymore. This is a rule in the Ontario law that further calls are a violation of. Hopefully it works. Also editing to say to all those who say to just call the phone provider to block the calls: our phone bills are paid by corporate, I dont even know who the provider is. And I am not authorized to make changes to the plan. For those that say dont answer or just hang up: we have no caller ID to screen calls. And I cant hang up because it Could be her daughters school calling which has happened before so I always have to ask may I ask whos calling? which is still a waste of my time. Also just hanging up will allow the disturbing calls to continue, which means myself or my other employees have to step away from the customers we are serving, walk to the phone, and take the time to answer. Yes of course we could hang up after that but the distraction is still occurring and I just want the calls to stop. Those that say to fire her: shes a 10 year employee and doesnt deserve to get fired over phone calls that she has tried to but cant stop. Those that say I should pay her a living wage. I am a manager for a corporate chain and cant pay her more. Shes also making 4 above minimum wage and Id say for a barista, thats pretty damn good. Not to mention I dont think paying her more would make her pay more debt. Those that say this is her fault and she should pay: obviously, I agree. But I file this into the not my problem category. I am not her financial advisor, Im her boss. If she comes to me for help I will offer her what advice I can but ultimately I think this just boils down to her family being irresponsible with spending, and I just want the phone at work to stop ringing. And finally for those that say I should tell the person shes fired. Two things. Firstly the creditor will still call back. Then another employee when Im not there may say yep she works here still. Secondly they can call corporate office and get verification of her employment so I am choosing not to tell a lie that will be figured out anyway. Hopefully that clears some of all this up since I cant keep up with comments. Who knew my post would blow up like this! Assistant: Ask the employee to tell them to not contact her at work. They legally have to. She can also stop all calls by saying they are inconvient. Usually better to do this via certified mail. See how to deal with debt collectors in the wiki.Human: I have. She said she has. Shes honestly not that smart and I think is just avoiding the issue altogether  <response>: Not much you can do then. She has to take responsibility. 