<prompt> Human: Hi rpersonalfinance! My wife received a call today saying that she was being sent to collections for a 130 bill that was from 2013 on a property we never lived at. She had contacted the apartment complex and century link in the past because this has been going on for almost 3 years now. Every time we thin it has been handled, it comes back 6 months later further in default. Who do we contact, and how do we prove that wasnt our account?Thanks in advance.  <response>: Complain to the CFPB about this nonsense. Send a certified letter stating that your wife never lived at that address, any proof that she didnt you can include would probably be beneficial. Id also have her check her credit reports and make sure that this is just a case of mistaken identity and not identity theft. If this goes to collections make them validate it, if they cant and continue to harass you sue the shit out of these morons. 