<prompt> Human: I use online bill pay and happened to check my accounts this morning. Its a very good thing I did, because all the payments I had recently scheduled had been cancelled by my bank this morning.I called to ask WHY this happened, and more importantly, why wasnt I alerted about it. I mean, I get an email notification whenever I add a new account to my bill paying system, why not for this? They gave me a song and dance about having a problem with their third party services and trying to get it solved, but yes, everyones pending bill pay activity had been cancelled. And when I asked WHY there was no communication to customers I was told, we put a notice on the homepage.I explained to them that a notice on the homepage isnt sufficient, and that the notice only says they are asking people to not schedule any payments as they work to resolve a problem. It does not tell you that any pending payments were cancelled.So now Im looking for a NEW credit union, and the first question Im asking is ... If your online bill pay cancels a payment or cant fulfill a payment, how is that handled? I found one that said I can set my alerts in their system to email me if a payment is ever delayed, cancelled, or changed.I pay everything early, Im lucky enough that I caught this colossal screw up in time to pay everything in other ways ... But I thought Id warn PF about this possibility.  <response>: I had this happened years back. Its also why I now keep track of the dates on mint and simply go online and pay the bills on the companies bill page. 