<prompt> Human: I took out a student loan when I was 17 in 2006 through Sallie Mae and had later joined the military so it was deferred. The loan changed hands several times but now is owned by Discover. Now when I try to make payments or request information about my loan Discover seems completely clueless. They cant tell me basic information like how much interest I have paid for the year and it seems like everytime I inquire about my loan it changes names. It was Loan 24, now then 70, and now 81 and everytime this happens the data about the loan is wiped and I am unable to see the previous information. For example I have had this loan for 10 years but now that it has been renamed 81 I can only see information since Sept. Even calling in the customer service can only tell me the information since Sept. Does any of this sound normal? I have requested my loan documentation before and all I could get was a payment history that looked like it was hand jammed on excel full of ambiguous info they couldnt explain such has 600 dollar loan fees.  <response>: This is really odd to me. I owed money to five different banks when I graduated college and Discover was by far the easiest to deal with. Did you try using their web site? If you sign up with your SSN, any student loans you owe to them will auto-load. If nothing shows up I would think your loan has been sold again.Also, thank you for your service. 