<prompt> Human: What can she do to get her tax info to be able to file?  <response>: Do they have to furnish a replacement? Yes. Do they necessarily have to make it easy for her and reprint it right then and there on request even if they can? No. I wouldnt doubt that they turned her away out of spite and no, it isnt all that professional, but since were talking about professionalism, it isnt really all that professional for her to walk into the store unannounced and expect them to stop what theyre doing to fix a situation she could have avoided by notifying the corporate office ahead of time of her address change. Just saying. 