<prompt> Human: Disclaimer the websites i provide are based on what I think i should have gotten and the distributions gave me no info or manual so i dont know where they found their wheelchair parts except that the got everything by this company, not using real names.summaryIm a C4 C5 paralyzed quadriplegic, I spent the last four years trying my hardest to adapt to this new lifestyle and every time I try to improve in some form or another Products or services that I try to buy from companies always try to screw me over. I am so fed up with it and I really want to take action I just dont know how any advicecomments would help.introI have spent almost a year since December 2017 to acquire a manual wheelchair because I felt so lazy in a power wheelchair but sadly my insurance wont pay for it because I cannot convince them otherwise to get the one that I need. I dont know much about wheelchairs so I went through a wheelchairmedical distributor to give me more for information about what Im looking for since Im so out of place. The guy who help me name Luther seemed kind and went to the whole rundown about what I want, how I want it, and what I need to buy. Since I would be paying in cash I would like to know the total cost which was around 5000. Luckily I was on craigslist and I found a ultralight wheelchair like the one I wanted for about 1000 so I saved a lot of money because I ended up buying the one on craigslist. Since I saved a bunch of money on craigslist, all I had to do was buy the extra parts that I was missing to meet my standards and I wouldve been happy so I decided to buy the actual parts I needed through the distributor that I originally sought help for.delimaI needed obliquesprojectors to help assist me in pushing my wheelchair because i have no wristhand function, and anti-tips with mounting kit because I dont want to accidentally flipped on my wheelchair and break my neck again God for bid. So I went back to the distributor with my new wheelchair which is a Quickie GT ultra light wheelchair. Luther looked at the size the wheels and supposedly he looked at the serial number which I never gave him and seemed like he knew what he was talking about since that is his job. I paid 440 for what I was wanting and had to wait around two weeks for it to arrive. I didnt pay 110 for installation fees because it seem way too pricey for simple installation. I picked up my order and non of the parts were correct when I got home.The obliquesprojectors were way to small What I got Different angle Oblique websiteThe anti tips looks like its not for my wheelchair at all and based on the website the distributors bought it from they dont match. What i got with no instructions What I think should of gotencounterIm mad but kept my cool because people make mistakes, so I called Luther to tell him that the parts are wrong and he SAID take it back to the company and the girls will take care of it because I wont be there till 4 pm and dont want to deal with it right now. Ill have to pay re-stocking fee but we will get this fixed.So i go with my friend to get a refundorder the correct parts but as i barely roll in the door, both lady employees 1 is manager already telling me that I have to pay for restocking fee which is 20... for items i never asked for not for my wheelchair. They kept claiming that my order was specialcustom order and that i cant return it because of their policy but that they are doing me a favor by letting me return it if i pay the 20 restock fee. I asked for the owner but they insisted they are not present and will call me in 2 weeks when they talk to Luther. Basically told me to leave and i cant get a full refundplace the correct order. They acted confident that I couldntwouldnt pursue it.recapDistributor got me the wrong order, wont give refundreplace order, receipt doesnt say specialcustom order, pretty generic wording and no instructions even providedReceipt lame excuse they gave metl;drI need help on how to pursueapproach this. I feel belittled and agitated for i was denied my purchase. To everyone else my purchase is just accessories but to me its a product to further my life the sense of independence to allow myself the will to move on my own accord without the need of electronic devicesthe help of others. Its already almost september and i thought I would be able to not feel like baggage, be seen as the person i used to be but strangers like the distributors only see me as a paycheck and im sick of it.All comments welcomed. anything im missing let me know upvotes highly appreciatedif theres another subreddit i could post on Let me know.x200B;  <response>: Contact local news station if they wont fix it. They installed the wrong stuff they need to fix it 