<prompt> Human: So I recently traveled outside of the country to Canada and back to the US in one day, making two transactions that day in the two different countries. The next day I tried to use my card and it was declined. After checking to make sure I did in fact have sufficient funds, I called customer service about the decline. They told me that there was no reported decline on my account and it was just an error on the merchants end and that my account was active.However, a week later and still every time I try to use my card its denied. I went into a branch today to see if they could help me and the woman was entirely baffled. She told me the same thing that the lady on the phone said, that the account was active and no declines had been reported. There were no reports of frauds or even any freezes due to travel. She said she had never seen this before and it must be a glitch in the system and basically had no answers as to why I cant access any of my money. She did however mention that my while my checking account was the chase college account, my debit card was still the chase high school card. Because of this, she said I was unable to make transactions larger than 400 at a time or my card would be put on hold for the day. Well, in the several years Ive had this account Ive made large purchases before and never had this issue. I have recently been making transactions larger than this limit with billsrent, but I route it my checking account not the card. This whole high school card thing seemed odd to me because I got a new debit card almost a year ago at age 21 and hadthe same conversation with the banker who issued it about needing the new card to be for college. Nonetheless, she was adamant that issuing a new card would solve the issue and that I could use checks to pay bills until the card arrived. So I go to write a check after taking my puppy to the vet, and yet again they were unable to process. I got a code 3 back on the check, meaning it was declined for unknown reasons. Regardless I think this means theres an issue with the checking account altogether, not necessarily the card. I did make large transactions with paying my car insurance and car payment, but that was two weeks prior to it being frozen so I dont think it was a delay and even if it was it would only be for 24 hours, not a week. Im frustrated because the bank cant give me any answers as to why I cant access my money, so Im turning to the internet. Has anyone had a similar experience?? Please help this has been horrible.  <response>: If the bank cant help you I doubt if youll get better help here. Regardless of the cause, it is the banks responsibility to get it working. If they cannot do so immediately, I would switch banks. 