<prompt> Human: About 3 months ago a lady hit my vehicle in a parking lot. No one was hurt so we didnt contact the police and we exchange insurance information. I filed my claim with my company Progressive and did everything I needed to. In the next coming weeks my insurance company told me they could not get in contact with the other driver and they said I would have to go through my insurance if I wanted my vehicle repair the which I did. They said after I get the totals for my deductible and rental vehicle I could take it to a department where they can go after the other drivers insurance company to get my money back in this case a little over 1,000 500 deductible plus all rental for a week and a half. About 2 months later Ive heard nothing from the other insurance company so I called them and they said I needed to file some more paperwork with them which I did and I just got a letter in the mail saying that since they couldnt get in contact with their policyholder they will not reimburse me. I do not have a contact number for the other driver or a home address all I have is her first name, last name, VIN number, policy number with her insurance company GEICO, and her license plate number. Im worried that I wont get my money back and dont know where to go now.  <response>: Your own insurance company should be tracking her down so they can get her insurance company to reimburse them. Ask them where they are in that process.Or you can track her down, a full name and general location should be enough. Small claims court, 