<prompt> Human: I live in a small area that doesnt have a lot of internet provider options. I went with ATT around June 2016. At first they screwed up my set up feed, promotion rate, and monthly payment due to a lot of miscommunication and charged me double more than what we originally agreed upon. After 1.5 months, on the last phone call I had with them regarding making the payments right, they were able to correct it. On this phone call, I set up automatic payment with ATT which brings us middle of July. First payment I made on the phone after that was August 18 by the amount of 120 the correct monthly payment. Next payment I made on was September 24 of the amount 91, I dont remember the reason, but I called ATT to confirm that this is the right amount, and we are in good standing. Next payment I made on was November 08, of 240. I called them on November 08 to ask about why there were no automatic payment on October as you can tell because I wouldnt expect November payment until late November like the previous billing cycles. During this phone call, an agent explained to me that it must be an internal error where the system did not charge the credit card, so I was satisfied with the answer since she didnt impost any additional charge. What I paid was two months worth of payment. On Dec 9th, I got a credit alert of 163, which confused me. I called and had a conversation with 3 different agents at ATT, explaining to them that just one month ago, I was cleared of any balance, so I should only be paying 120 sih. This is when they told me, that automatic payment takes up to 6 weeks to apply to an account, so that means I would have to make the payment myself on October, I did not until early November, so they are charging me re-connection fee. During this entire time of being with ATT, I did not received any service issue related to payment. I fount tot hr death on the phone for 3 hours and basically I am stuck with the 50 dollar ish fee. Is this legal? I have done my part by calling actively to ensure balance was good, and at no point where they have reminded me of such. The shift manger I talked to stated that they have sent me billing to notify me. I dont read paper bills, but I felt like they have not done everything to prevent this from happening such as just telling me on the phone to make the next payment. All agents up to this point had ensure me everything is in line and there is nothing to worry about. I guess 50 is not a lot, but I felt more like this is not justified because the only person losing in this game is me.  <response>: . I dont read paper bills, Start reading them. 