<prompt> Human: I was supposed to buy 2 washers and 1 dryer. But the lady over the phone got my order wrong. When the items were delivered to me, there were only 1 washer and 2 dryers. I told the delivery men to take the extra dryer back. My mom signed the receipt saying she had received all the items BIG mistake. It was 1 month after the delivery men took the dryer back, I never got the refund. So I called Chase and made a credit dispute. They put a temporary credit on the account.Fast forward to yesteryday 3 months after the item was taken back, I got a letter saying Sears denied the refund. I was asked to provide further evidence. But now, I feel I dont have any strong evidence. I have a email confirmation not really, I called, and it was just an email saying they were working on it. I also have my order receipt. I also have the delivery mens number. My guess is either the delivery men stole it, or Sears is playing dirty.EDIT: To those who said I did not called Sears before making the dispute. I called them at least 20 times about the refund before making the dispute. Every time, I called they said the money would be credited back to my account within 3-5 bussiness days. Eventually, I had to pay a late fee for not paying that money on time.EDIT2: People are saying there is nothing I can do if the delivery man stole it or they wrote it off in the inventory. The day after I returned that dryer, I called the delivery men to make sure he returned it, he said he did. I dont know if he was lying.EDIT3: The reason why I called instead of going online was that the site wouldnt let my credit card go through. I later called and the service lady told me it was because my bank blocked the payment. Anyway, I should have switch to buying it online after I called my bank to unblock the payment.EDIT4: Sears Corporate Escalation Team called me and said the money will be back my bank account in 10 bussiness days. Assistant: Im no expert but from personal experience specifically with sears social media can help.I had an issue with a refund for a washer, after two weeks for every day calls to customer service, I made a facebook post detailing the ordeal and tagged their facebook and twitter accounts on a friday. By the end of the day i had someone call me for the first time and say they were personally on the case. By monday the money was on its way. By wednesday it was back in my account.Human: Do I just use Sears tag on twitter?  <response>: tag them. sears, so they see it. 