<prompt> Human: Last Thursday I was rear-ended by a driver in an Enterprise Rental Car in Florida. The cop gave me a drivers exchange, told me I could purchase the Police Report in a week and that I could go. Today monday I called Enterprise to see if we could set something up for the damage on my vehicle and after 45 minutes they just hung up, I called again and was told they would call me back. The cop told me that Enterprise should pay for all my damages. Does anyone have some advice for me? Instead of trying enterprise should I try my insurance? Will my policy go up?  <response>: OP, just call your own insurance company, explain the situation, and they should do the work for you to get yourself made whole. Situations like this are why you pay them. 