<prompt> Human: I received a statement with a balance of 250 on a department store card that I have, but have never used; it hasnt been out of my home. I reported the charges as fraud to the store and after looking into they decided that I am responsible for the charges. They sent me a copy of a register receipt from a store in California, with what is supposed to be my signature on it. I live in Washington, have never been to that part of California, and its certainly not my signature. They did say I could appeal the decision and send documentation, but Im at a loss as to what to send that could make a difference? Thanks for any advice.EDIT: Thank you everyone for the great advice! I will check to see if I have anything that proves I was in Washington and send copy of an official document with a notarized letter. Unfortunately I beleive it was my daughter who did this; we do not have a good relationship and are not speaking. The items are things she would purchase and there was cash taken off the card. I dont know how that could have happened, there wasnt any way she could have gotten ahold of a replacement card as she had just arrived in California. She is great at social engineering, though so maybe there is a way around that. Im cancelling the card.Again, thank you for the advice!  <response>: This is fairly standard practice in the UK for an appeal. They send you a copy of the receipt in case you have given the card to a friend or family member which you should never do mind to purchase something on your behalf. You check the signature and then can appeal from there or accept the charge if you know the signature. x200B;I would send a certified copy of an official document, such as a passport or drivers license that shows that your signature doesnt match that of the charge. A certified copy is a photocopy that has been confirmed as a true likeness of the original copy by someone in authority. Good if you know a member of the police lawyer similar.x200B;Include a covering letter advising that the charge is not yours and if you have anything to prove that you werent in the area at the time. I.E. a receipt from a purchase in a different location at a similar time proving that you cant have been in that place at that time. You should be fine with all of this. x200B;SEND ALL OF THIS RECORDED DELIVERY!!! Dont want to have collections contacting you because the bank didnt receive it 