<prompt> Human: IntroIm not sure if this is the right place to post this but long story short I had a Public Storage account for a few months, paying all my bills on time and everything was great. I moved out all my stuff on December 3rd and asked the staff at the front desk to close my account. They said their computer system was down and that as long as I moved everything out I could just call back in later in the week and they could close everything out once the systems were back up. I called back a day or so later and the system was still down apparently and there was nothing they could do, so I decided to simply email their general support to see if they could close things out on their end. They replied a few days later saying Im all set and gave me a move-out receipt.The next day I got a call from my local Public Storage people confirming that I moved out and asking if its okay to cut my lock. I said yes, thats fine and they said great, then I should be all set, thanks for being a customer, etc. But apparently that wasnt the end...To my surprise, I got a call 8 days later from a different person at the same location. She said my lock was still on asked if it was okay to cut my lock. I told her that I had already been called and gave permission. I confirmed once again that it was fine, and she told me the other person must not have noted it in the account and only the ManagerSupervisor can cut the lock. I said okay, thats not really my concern, just please note it, ensure my account is closed, and go ahead and cut it whenever they can. She said okay and that I should be all set, so I hung up hoping that would be the last I would hear from them.Fast forward to today 3 weeks later I got another call from the same branch. This person said I had an unpaid balance on my account over 200, which included charging for the month of January and late fees. I told her that I had emptied my storage and closed my account over a month ago and explained the whole issue with their computer systems not allowing people to close their accounts and their confusion with whether I gave them permission to cut my lock. She completely ignored all of what I said and told me that if I didnt pay they would report me to credit agencies. TLDR;Public Storage messaged up and didnt correctly close my account when I moved out, now they want me to pay for 2 months of storage that I never used and the local staff member threatened to destroy my credit if I didnt pay. Not sure how to proceed. Handling thisMy particular situation aside, if someone threatens to call credit agencies in a situation where you are unequivocally not at fault, whats the best course of action? Should I just pay first and hope they give me back the money later to avoid the credit hassle? Can I call the credit agencies? In my case, I directly messaged the Public Storage facebook account to see if they could help, and the person referred me to I asked if I could get in contact with someone higher up as my situation needs some special attention given the circumstances, especially regarding the threat to ruin my credit. He said Thank you for letting us know. Were looking into this for you. I also sent a followup email to the email he provided. Is there anything else I should be doing?Thanks in advance for any advice.---UPDATE: It took about a week of calls and waiting but Ipoke with general customer service not my specific branch and they kindly gave me the District Managers contact details who after a few days solved everything. :  <response>: The move out receipt confirms there is no balance due, so you should be good to go with that.In the unlikely event something does appear on your credit, you can dispute it and include the receipt as proof that its illegitimate. 