<prompt> Human: Hi PF. Ive scoured the FAQs and been lurking here for a few months trying to get some direction on how to improve my credit score and manage my finances. I have a collection listed on my credit report, and recently sent a letter for verification of the debt. I used one of the form letters found on the wiki, which expressly states all communications a preferred to be in writing.The response letter I received from the Collections Agency has me a little confused as to how to proceed. It reads:We have received your request for verification of the debt noted below and we are committed to factually resolving your questions. Company Name serves as an agent for the original creditor who retains ownership of this account:Unable to locate account in our office. Please call us and provide additional information so we may assist you.The only information I have about this account and collection item are listed on the credit report. I included all of that information partial account number, dates, etc. in my original letter.Regarding the debt, I may owe the original creditor. Although it certainly should be less than what the balance on the collection item on my credit report is showing. It was a cable company in a town that I moved from years ago. I was irresponsible and didnt get around to paying the last months bill, or returning their equipment which was eventually returned a while later when I went back for a visit, I am having trouble locating this receipt.So whats my course from here? Contact the original creditor? Call the collections agency as per their request? Should I just dispute the item with the credit Bureaus? Any help or advice would be appreciated. Thanks!  <response>: dispute the item with the credit BureausThis is your best option. They cannot locate your account... then they cant put it on your report. 