<prompt> Human: I am completely lost and need your help. Im filing a police report but Verizon wants me to deal with the collection agency, not them. This is the 2nd instance of fraud since I lost my wallet a year and a half ago and the 3rd police report Ive filed. The 1st report was about the wallet getting stolen and the 2nd was regarding them trying to open a credit card at Walmart. The difference this time is that the money is probably well over 500. Does anyone have experience with this? Will I be able to get this off my report? I feel completely helpless. Should I get a new social security card?  <response>: First, Id recommend putting a credit freeze on all 3 reports. Additionally, put a consumer statement on there as well, saying that creditors must call you and verify your identity before they can open or change any accounts. Both should prevent this from happening again. As far as Verizon goes, I would think police reports of past fraudulent activity should get collections off your back, but I cant say for sure. 