<prompt> Human: Hi everybody.Im seeking all and any advice on something which has become an extremely stressful issue in our household. Here goes:My wife got a letter a few weeks ago from Bank of America asking her to update the information on her account. It looked suspicious. The number it said to call wasnt the number on the back of her card so she called the number on her card and asked if it was legit.She was congratulated for being vigilant and advised that it did sound like a scam. She was told to destroy the letter, so she duly did.A couple of weeks later she tried to access her account but was locked out. So she called BofA and was told the account had been closed because her information hadnt been updated. So she answered some questions etc and was told the account would be restored asap.Sure enough, her account was soon back up and running. But the balance was ZERO. So she called back. She was told that the entire balance of her account I wont say the figure but it was her entire life savings had been posted by check to her here in the UK. No tracking. Just DHL to London.Its now been close to 3 weeks and still no cheque. Having lived here for 10 years shes pretty familiar with the standard postage times to the UK and its usually less than a week. As you can imagine, shes a complete wreck but Ive been reassuring her its really annoying but you wont just LOSE the money She has called them every day since, and got a different answer every day.Today she spoke to someone who assured her a That the person to whom she was speaking was the highest rank person she could possibly talk to andb That if the check was cashed by someone else, BofA would take no responsibility.Theres nothing you can do but wait for 90 days 90 DAYS!!! at which point we can reissue, they said. They wont cancel it, they cant track it, they just said wait.Suddenly Im not so confident about my reassurances to her.The good news is that is hasnt yet been cashed by anyone, but thats not helping my wife much - shes terrified all of her money will just be gone in a puff of smoke if someone does cash it. Given the sophistication of fraudsters today, it wouldnt surprise me at all if someone managed to do just that. I cant even imagine.But shes been told theres literally nothing she can do. No amount of calls will escalate her case. Its no longer their responsibility. Theres Nothing they can do if its cashed, they told her.I dont believe this. I cant believe it.Surely a bank as high profile as BofA wouldnt just empty a customers account tell them good luck getting that back? Is there anything we can do other than wait for 90 days? They wont cancel the check. I have no idea why not but they wont.Thanks for reading this, any advice appreciated, hope the hive mind of reddit comes through. J  <response>: I know you dont want to post the figure, but your response probably depends on the amount. If it was X,XXX, then Id reach out to a bank customer advocacy organization and see if they can help. If it is XXX,XXX, then Id also contact an attorney in the US to see if you have any immediate options like a demand letter. 