<prompt> Human: Fiance 20, f, recently found two charges each about 90 on her Credit Card. They were from Oct 30 and 31, and cleared on Nov 2. They were from some beard oil, care products, tshirts about beards company in another state. She called the bank, deactivated the card and told them they are not charges from us. She also contacted the company to ask them about it, but the call center rep told her it is against company policy to do refunds like that since we agreed to the charges, which we didnt I wasnt present during this call. I called them back to get more info and got put on hold for 20 minutes before I choose the was call you when we have an available rep option. They called me back like 3 hours later, but I missed the call and figured I would try again in the morning since its like 1030 pm. The call center calls us again at 130 am on her phone and takes forever to find the order information to even be able to look at the issue, then tells me the exact same company policy because we agreed to the order. I told him it was stolen card info and he kept saying that the company has our agreement to the purchase so they will win the dispute. He then tried to get me special 50 rebate style thing because he understands it is difficult. I refused, saying we didnt agree to the purchase in the first place. I then told him we werent going to be able to resolve anything through them and I was going through the bank from now on and hung up. He then called back on a private number and I just instantly hung up. Note: it is supposed to be shipping to our address, and not some random location, which is even more weird, and it is shipping to my fiance not a random person. But I know it couldnt be either of us, we are pretty strict on spending. Any advice? I personally feel like this whole thing is a scam, but this is our first time with credit card issues that werent instantly resolved by our respective Credit Unions. I just got any uneasy feeling talking to the call center guy at 1am and his attempt to sell me on something. Edit: sorry for wall of text and formatting and any spelling issues. On mobile and its 150 am..  <response>: Let your bank handle it. Stop calling them. 