<prompt> Human: Long story short:We tried signing up online, and it said that we needed to call them to complete the process. We call up and they say that theyll have to call us back within 3-4 days. We ask why we need to wait 3-4 days to create an account and they could not tell us why. Meanwhile, we walked into our local TD Bank and opened an account in 20 minutesOn the 4th day, we get a call saying that they need a copy of her drivers license since she recently changed her last name. We fax it over and they tell us itll take 24 hours just to confirm that they received the fax.After waiting 3 more days for them to call us, we finally decide to call them back and they tell us that the fax was too dark and they couldnt read the license info. We ask why they couldnt call us when they realized it was too dark and they told us that there was a note in the account to call, but are not sure why no one called.After all of this, we have serious doubts about Allys customer service. If they make it so difficult for us to open an account, how difficult will it be to get our money in case of an emergency??We originally decided to go with Ally mainly due to their great checking and savings interest rates as well as the no ATM fees nationwide. Are there any online back alternatives out there that offer similar rates and have good customer service?  <response>: I have Ally - never had any issues - very odd, I didnt have to fax anything, I may have called though but no waiting 