<prompt> Human: Hello reddit, so I ordered 4 geckos and some dubia roaches from a website online that charged 40 dollars for next day shipping, 40 for the geckos, and 25 for the roaches. When the package arrived the next day one of the four geckos were dead, the roaches were not even delivered, and UPS missed its guaranteed time of 10:30 by 3 hours, which it promises a full delivery refund for. I contacted the company by email requesting a refund for the one gecko, the roaches, and that they make a claim for a shipping refund. However their response was that they cant refund the shipping because a package was shipped, but I know that UPS can refund it and what I read online is the consumer must make a claim with the merchant who must make a claim with UPS. Their response to the gecko that died was It just got shipped and needs to acclimate, place it under a UVB bulb and put it in a bath of water. The gecko is 100 dead and is not coming back to life. They did not even acknowledge the roaches that they failed to ship. If I had to do a chargeback would it be valid? Could I pay the 30 for the 3 geckos that did live but get the one gecko, the roaches that didnt arrive, and the shipping that missed UPS guaranteed time refunded? Do companies even fight 100 dollar chargebacks? Does doing a chargeback hurt me in any way such as my credit score or cost me a fee? I also think that the one gecko would be alive had UPS not missed its delivery time. Thanks.  <response>: Their response to the gecko that died was It just got shipped and needs to acclimate, place it under a UVB bulb and put it in a bath of water.I will admit, I have no actual answer to any of your questions, as this isnt an area I have expertise in. However, I also feel compelled to post something, namely, a strange feeling that Ive heard that one before 