<prompt> Human: Someone hacked into my Chase Checking account about a month ago. They authorized 3k to bitcoin. Chase recommended I close and open a new account so I did. Luckily, my claim went through and I got the money back. Just a week ago, Im experiencing fraud once again with my new account. Someone hacked into my account and authorized Chase QuickPay or Zelle to two individuals for the amount of 2k. The first one, Chase caught and cancelled. The second one went through. However, I received zero notification about this because whoever authorized these payments changed my personal phone number in my Chase account. Hence, I didnt get the identification message I usually get when signing into my online account from a new device. I went to Chase regarding this, and maybe I just had a super unhelpful banker, but kept asking me if I repeatedly knew the person the Quick Pay was being sent to, and I repeatedly and honestly said, No. I had to state, this was not authorized by me, and it is fraud. He insinuated that if this happens again, Chase may not be able to do business with me in the future. I understand that this is troublesome for them, but I am no techie, I was not given clear directions on what to do next the first time this happened other than opening a new account. I believe that my computer is the source and was compromised by a virus, and now I am not even using online banking. I wonder why Chase couldnt trace where and how these payments were being made in the first place for example: location, and IP address. Also, I am extremely baffled at how this hacker was able to change my personal phone number without my authorization. Shouldnt Chase verify if it is me before doing so? Or am I wrong?Can you shed some advice on this and what steps I should take?  <response>: It sounds likely that the fraudster was able to get your Chase username and password, which likely did not change when you changed your bank account number. Using that log in, they would be able to change information associated with your account. They may have also been able to steal additional information from your computer that would allow them to impersonate you to a Chase rep on the phone. You need to properly secure your computer, change your Chase username and password from a safe computer, and add ask if Chase will let you set up a phone challenge or password so that only you are able to use phone banking services. 