<prompt> Human: So here is the story. My daughter has severe pronation in her ankles. They basically point inwards really far. We took to the podiatrist to have it looked at, and the Dr. said shell need some arch support for her feet.Here is where it gets dicey. They were nice enough to call our insurance company to find out if the 550 for the shoe insoles is covered by the insurance. Yup, they said, youre good to go. I was shocked and surprised, cause usually insurance companies dont pay for such things. That should have been a red flag for me.So were like great, lets do this. I get a call from the Podiatrist, shortly before I get the bill in the mail, telling me, hey guess what its not actually covered. You owe us 550.Personally, I think they lied to us, and they probably lie to every body, to get them to order and then they say oops, youre not covered. Classic bait-n-switch.My question for you all is, am I obligated to pay? Should I pay and then be done with it? Thanks for all y our advice.  <response>: they will send it to collectionslife lesson, confirm insurance coverage yourself, the doctor is not reliable or going to be on the hook for misinformation.as for your current issue, if they acknowledge they indicated it would be covered, use that to try and negotiate a lower price. maybe theyll take 400. At the end of the day, you got the insoles you presumably needed, it was never going to be covered, so maybe you can bargain a small discount for their blunder. 