<prompt> Human: I discovered two unauthorized transaction s on my account this morning totaling almost 1K in purchases, so I called my bankCitizens Bank in Pittsburgh to report it. They basically told me they wouldnt do anything at all until the transaction is posted on July 6th, and that I have to call back on that day. The worst part was the lady I talked to wasnt even going to shut my debit card down and send me a new card, I had to complain about the obvious possibility of more transactions happening between now and the 6th before she suggested that. Is this normal? Or should I be looking into switching banks after I get all of this settled?  <response>: Waiting for the transactions to post is normal. Not immediately hot coding the card is unusual. Maybe the lady you spoke to was just inexperienced?In any case, using a credit card in the future will make problems like this much easier to resolve. 