<prompt> Human: So yesterday I am suddenly unable to make purchases. Today I called the bank wells informed me that I called in yesterday to cancel my credit card. I said I didnt so the guy looked into the issue and said that its being expedited to Florida however since he realized it was fraud, he wouldnt give me the address to where it was being sent. He said that the person that canceled had all of my information including ssnum and mothers maiden name so they passed the security check. I was shocked that there was no email verification to the email address I had on the account or any phone call back verification, or even some notification saying hey we are shipping your new card out on Monday . Ive banked with wells for over 10 years and never had any problems but am shocked at this huge hole in their fraud dept. I was told that I could add a passcode to the account that has to be verified when I call in, instead of my mothers maiden name, but they wouldnt take the passcode over the phone because now I have to go into a branch and verify my identity.Any lawyers out there know if there is any way for me to get the address to where they were going to ship the card in FL? I have family there and id like to know if someone close to me is trying to take my identity so I can separate myself from them.How would they even know which bank the credit card was associated with?I should maybe note that I just opened an account with Mint, anybody know if their security is weak?Assistant: I would push back at Wells on this too. Most banks have as a policy that if you report a loststolen card they will not allow you to change the address at the same time or mail it anywhere else. I would find out if Wells has that policy and if so, one of their employees violated it. Even if they knew your ssn and mothers maiden name, they should not be doing an address change and loststolen report the same day. Thats just common sense!!!Human: Eh if I were on vacation and I lost my card, id need a new card where I am. the address on the account wasnt changed.  <response>: I had 5 cards stolen while on international vacation from 3 companies. All 3 told me I could only have the new cards sent to my regular domestic address on file. 