<prompt> Human: Hi PF, Ive been a long time lurker and my current situation has gotten me in a bind. I dont know if this is the right sub for the context, so help me if Im wrong.I have just purchased a house thanks to you guys close next week!. I have obviously been keeping a strict budget and have a little over 40k in debt with a widely known student loan company. I have always made payments on time and have not had a problem with them up until now. On 24 when I received my tax return, and I decided to paid off one my nine loans with them and also make my monthly payment.I also had just gotten a new job in October which paid better than my last so I decided I better try and catch up on saving money from all the interest. So on 218 I was currently on the graduated repayment plan and switched to the standard repayment plan which bumped my monthly payments up, but ultimately saving money in interest in the end, and made the next monthly payment that day for March. On 39 I made a payment for April, and on 48 a payment for May. This is where things get sticky.When I made my payment on 48, a statement wasnt issued then on my online account so I called them. They girl I talked to thought that it didnt make sense so she set up a due date for 48 so I would be able to make a payment for May. Well two days later I get an email with my statement saying that I still owe a payment for May. I call the company the next day and inquire about the statement, and said I shouldnt worry about it and it would go in for review and Id get a letter in the mail within 10 days. Never received the letter.I call them again after the 10 days and spoke to someone else whom said it was still being reviewed and that I should receive the letter in the mail within the next week. STILL NO LETTER.After calling them for a third week straight I was told that I was not paying for the month ahead but paying for the month they were due. After fighting with her for over an hour and demanding to talk to her supervisor that I could prove I was paying ahead, she said it would go in to a research review and I would be notified May 10 about my inquiry. My payments are due on the 7th of the month! I told her this was absurb and demanded to speak to her supervisor and in turn she told me that Id receive a call within the next 48 hours.Well as luck has it, I missed the call from them when I was on the phone with my mortgage lender fighting on a closing date for my house. I called them again and they said a supervisor would contact me the next business day tomorrow, but saw that my account was adjusted a measly 6.47.I have no idea why it was adjusted like this and take it as an insult because the numbers dont even add up from switching repayment plans if thats what they were thinking. I have money in my emergency fund but I still refuse to make a double payment based on how much I feel theyre trying to fuck me over. Im still waiting for another phone call tomorrow, but feel as if they wont admit their fault and fix their problem. Any advice on what else I can do?TL;dr: Student loan companys trying to double bill me this month and I refuse to give in. Need your help!  <response>: Write them a letter with a complaint, detailing the situation. Send it through certified mail.In the meantime, I would just pay. No need to incur late fees, and it will make the situation even more complicated. And harder for them to understandsolve. They messed up and they owe you an apology. They probably also owe you some money. But give them some time to sort this out, and make the demanded payment onbefore the 7th if the call today doesnt solve everything.On the bright side, youre paying off your student loans even faster this way... 