<prompt> Human: I hurt my back and couldnt work for months and was doing physical therapy, which I was told was covered by my insurance. However today I got a 10,000 dollar bill today, asking to be paid in full by next week. What do I do? If I go to my insurance could this just be a mix up and theyll take car of it, or am o screwed with this bill? Im dirt poor right now from not being able to work for months because of my back but had no idea Id be dropped with a bill like this. Im not sure if this is the right sub for this advice but I didnt know where to go, Im kind of in shock from seeing this.Assistant: Call your insurance. Why wasnt it covered?Human: I do not know, I was told it was  <response>: Well what exactly does the explanation of benefits say? It shows that they covered it? 