<prompt> Human: Full story: 9 years ago, my mother worked as a state counselor for bullied teens under a program that was funded by a Federal Grant in Dublin, GA. The program hasnt existed for years. During that time she opened up a Peach State Reserve plan. Sometime in 2010 or 2011, she got a letter in the mail saying that her Peach State Reserve account was being transferred to another company, but she lost the letter. Her name does not appear in this search.We have no idea where the money went. Since the old job is defunct, we have no idea who to contact about it. Her account doesnt pull up on the Peach State Reserve website, and after calling customer service, they of course have no idea what shes talking about. She is now 70 years old and is about to retire.What can we do?  <response>: You need to be persistent and call back, and if they still dont know, you need to escalate to a manager level. Records like that - especially from only 5 years ago - dont get deleted, and someone who cares enough can find it or point you in the right direction. Something similar happened to me with an account from 2008, and it took me over an hour with 2 calls and 5 transfers across 2 different companies, but I finally got to the bottom of things. Good luck!!! 