<prompt> Human: Hi reddit,Im looking for some advice on how to approach this situation with Chase.My car was broken into back in March and the robber stole my wallet with my ID and all my cards in it. I went out to my car about 30 minutes after the time I believe they smashed the window and promptly called all my banks and credit card companies to cancel the cards. I also immediately called the police and filed a police report, the police said this was the first time there has been a smash and grab in the area where my car was broken into. The robbers were able to use one of my credit cards at a local gas station but other than that nothing was immediately charged onto my cards. Heres where it gets interesting: three days later I log into my Chase account to transfer over some money from my savings to checking when I notice that my total account balance is down nearly 3,000. I see two cash withdrawals listed on my account which I did not perform. I immediately call Chases fraud team and tell them that I did not perform these withdrawals and that i would like a freeze put onto my account. I explain to them the whole situation about my wallet being stolen and that whoever made those withdrawals used my ID or had a fake ID made using my information.Five days after the initial 3,000 was stolen from my account I see another four withdrawals totaling 8,000 on my account. Im thinking how is this possible since I had my account frozen?!? Turns out the thief on the same day that they pulled the money in the in person withdrawals, hit up four other bank branches and cashed fake checks from someone else written to me as the payee, using my savings account as collateral. The final kicker is that about two weeks after the 8,000 was pulled from my account, I get a call from a manager at a Chase branch nearly 300 miles from my home town telling me that they have confiscated my ID from a hispanic lady with a blonde wig who was trying to use it in the drive through Im white.Chase is telling my it can be up to another 60 days until I have the money put back into my account and its getting difficult to pay bills without access to that money. Ive went into a branch to fill out the forgery affidavit but Im not sure what else I can do on my end.Do you guys have any advice on how to best approach this situation to 1 make sure I get my money back from Chase and 2 Cover my bill responsibilities in the mean time?  <response>: Clearly Chase doesnt seem to be being proactive or helpful here, but if you were a long-standing customer who stayed on top of things, they may be able to give you at least some of what youll be getting later on. I would go into your favorite branch and talk to your favorite teller or personal banker about your situation.Chances are, some of your bills may even be to them, and they want you to pay on time. Again, it may take them however much time to get you the full 11k, but if you need 1-2k, that may be immediately doable.If they are unable to do this and are unwilling to help you find a solution, check with the CFPB. 