<prompt> Human: I have an American Express Bluebird account works like a checking account with a debit card that my wife and I used as funds for our vacation account. Sometime in late Juneearly July, Im guessing that we had our card skimmed and a credit card info was cloned onto another card. On 721 we had two fraudulent transactions from Walmart in California happen that took the remaining funds out of our account. When I tried to use the card last week on vacation, the transaction was declined. I checked immediately to see that my account has two transactions that I didnt recognize and called to report my account had been hacked. As they rattled off a number of transactions to me, I recognized most as being legitimate except for the 2 to Walmart and one for Google for .30 thirty cents. I told them that those three transactions were in question. The dispute was filed and my account closed. Well it turns out, that my wife reminded me that my son had deactivated his email account last month, and that he wanted to reopen his account. Google needed some verification that this was legitimate and the transaction occurred. My bad, yes I realize that it was in fact a legitimate transaction. It turns out, that the fraud team found that this transaction was legitimate, they canceled the whole investigation and now they are saying the fraudulent transactions for over 300 was legitimate. I am waiting to hear from my local police department to file a report, but I am at a loss at what to do. Walmart will not help called the store it occurred in and they refused to help I am not sure what to do. I dont know what the best course of action is. Any suggestions would be appreciated.  <response>: call back up. one transaction being legitimate is not grounds to cancel the invetigation.as an aside, this is why you dont use debit cards for purchases. 