<prompt> Human: UPDATE - I spoke with a few people at amazon. After giving me lots of runaround, they found a message the seller attempted to send to me but instead sent to Amazon. The telescope shipped in multiple packages, and the seller just didnt properly handle the tracking number. In even better news - the final packages arrived today!!!I placed an order on October 17 for this telescope sold by a third party on Amazons website. It was noted as shipped on October 18, and marked delivered on October 19, however all that was received was a book about stars included as part of the product, but obviously not a telescope. Checking the tracking information, the shipping weight was marked as 0.8lbs - clearly the telescope was not shipped, as it most certainly weighs more than that. I assumed it was perhaps sent in multiple shipments - totally fine, but I messaged the seller about this on October 20 and 21 with no response. Now I am worried. So on October 24 after 3 days had passed since hearing from the seller I filed a claim with Amazons A-Z Guarantee. Less than 24 hours later I get the below: Hello, We have denied your refund request for Order 114-2118407-6300243 and are unable to offer you a refund. Our team investigated your claim and determined that the refund requested was ultimately not within the A-to-z Guarantee policy. If you disagree with the decision and have new information for our investigation, you have an opportunity to appeal this denied refund within 30 calendar days. For information on how to appeal, refer to the following link: For more information on A-to-z Guarantee refunds, refer to our help pages: Sincerely, The A-to-z Guarantee Team x200B;The A-to-z policy clearly states the below policy:You may be eligible to request a refund under the A-to-z Guarantee if any of the following apply:1. You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner.2. You received an order that is different than expected and have requested a return with the seller.3. You returned your item with a trackable shipping method and the seller has not issued you a refund.Obviously my refund should fall within this policy. I tried to submit an appeal, and the option is grayed out on my account like its not available.Any advice?  <response>: Call them. Much higher chance that when a human reviews it they go no shit the telescope wasnt there, heres your refund. 