<prompt> Human: So last year my mom and I called progressive auto insurance to remove me from her account and make my own plan. After being on the phone with them and setting my plan up, they emailed me my quote for 6 months of insurance and I paid for the full 6 months up front. My plan ended in February 2016. In December I had an incidental claim and it turned out that the agent on the phone had entered my birth year in as the same as my mothers. They fixed the info for me and about a week or so later I get a bill from them for 257 dollars. They told me because of my age correction that I no longer qualified for a certain discount and that I owed them the extra money for the last two months of insurance even though I paid in full. When my policy ended I switched providers and refused to pay them for their mistake. I know have a collection agency calling me and telling me that if I dont pay it will hurt my credit. Any advice would be appreciated. I already talked to several supervisors at progressive and they refuse to help me  <response>: You owe the money. Pay them and move on. 