<prompt> Human: Title pretty much says it all. My washer broke so I decided to buy a new washer and dryer. Best Buy approved a 2000 credit card and told me they would be sending it in the mail. I went that day and bought a new set by showing my ID and having them look up my new credit card. Everything was copacetic until yesterday when they sent me a letter saying that I had an application on file from I dont even know how long ago and it is against their policy so they have decided not to give me. They didnt send a bill for the washer and dryer. They didnt even mention it at all. Just a middle finger and no credit card.What am i supposed to do now? I cant afford to pay for it in cash and they hauled away my old set, which if i had to I could have just repaired, so Im either screwed out of a washer and dryer or Im going to be sent to collections I guess. Help!!!UPDATE: Another redditer went through the same exact situation and it played out the same way. I called and played dumb just to be sure asking why I havent received my card yet. Sure enough while I was on hold the mail came and my credit card was in there. Thanks everyone for all your help! Assistant: Can you post a picture of the letter you received or type up a more detailed summary. Id like to see the exact verbiage. Having an application on file doesnt automatically disqualify you. But would need more details to know more Human: The exact verbiage was that I already had an application of file and that is against their policy. I wasnt aware of that and Im pretty sure the person I spoke to on the phone was aware of this because I had to call in and confirm my info before getting approved.  <response>: Im not trying to be a jerk but I doubt the letter just said dear Bear, you have an application on file, its against our policy. Just trying to get the full details. I work with credit cards and other lending products just looking to help 