<prompt> Human: I bought a custom cat plushie from a website that specializes in that. It looks terrible, nothing like the pictures I sent. The company is based on Florida and I am in Wisconsin. I can name it if thats allowed I sent them an email asking for a return, there is no contact phone number that I can find. However their website says they do not accept returns. In fact, the website says if you dont like it they will sell you another one for a reduced price. From what I understand, sellers have to accept returns, they are not allowed to not take returns. Is there a way for me to force them to accept a return? If not, can I do a credit card charge back?  <response>: From what I understand, sellers have to accept returns, they are not allowed to not take returns. This simply isnt true. Sellers do have to state the terms of the sale up-front, and cant change the terms during or after making the sale, but they can explicitly say no returns and abide by that. Im sure there are exceptions in some statesindustries, but its highly unusual to be able to return custom-order products. If not, can I do a credit card charge back? You can, but youre only likely to win the charge back if the product or service was never received or was substandard compared to what you expected IE you were told that the item would be X size and it turns out its 13 of that, or it clearly isnt assembled properly - missing an ear, open seams, that sort of thing. Read the terms conditions on the website which you agreed to when you paid, that will tell you what you options and remedies are. You can try the charge back as well, but if its honestly down to a matter of opinion of whether the plush looks exactly like your cat vs. quite like your cat, you are unlikely to win. 