<prompt> Human: A month and a half ago I stopped at the ATM to deposit some cash. I use this particular ATM a lot because its close to home and Im usually doing bank stuff after hours. I deposited 8 100.00 bills and as soon as my cash disappeared into the machine a this ATM is experiencing technical difficulties screen popped up. The ATM then spit out a paper slip with a number to call which I went straight home and did. The customer service person in the fraud department was very helpful and promptly credited my account the 800.00 and said they were looking into the matter. I hung up the phone thinking highly of my bank and how quickly they handled it. Fast forward to a little over a week ago when I stop to deposit a few checks. When I get my receipt after depositing said checks I see to my dismay that my account is 751.00 overdrawn. I cruise home and start checking my account online to try and see whats up. Well, they took the money back. No follow up phone call, no email, absolutely no warning whatsoever. I call the fraud department back and have a long, civil conversation which ends with me being told that I need to take it up with a branch manager because the ATM did not show any misbalance of money. Ive called the branch three times in the last week asking for a manager, president or someone in charge. Each time I end up speaking with Tyler. He assures me everytime we speak that the branch manager was recently promoted to a different location but that he is the acting person in charge and will relay the message to someone that can help me. Today was the last time I spoke with Tyler. I kept my cool and remained civil but made it very clear that I expected to hear from someone today. He assured me this would happen and apologized for how long it was taking. Around 2:00 I received an email from my bank asking me to talk a survey about customer service at my branch. I click on the link thinking, finally some headway can be made. The first question...have you used the ATM at address of branch in the last week? Thinking this would be the first of several questions I answered no as it had honestly been over a week since Id been there. As soon as I answered...Thank you for participating in this survey. Thats it. Thats all. Wont let me take the survey again. Meanwhile I have bills to be paid but I dont want to do anything with this account until the issue is resolved. Furthermore they have the money I need to pay said bills. What should I do? I feel like Im being really dicked around for no reason. I dont wanna go down to the branch and make a scene cause thats not my style plus Im not sure it will get me anywhere. Hell, I dont even know if this is the right place to post about this but maybe someone has a suggestion or has had a similar experience. Anyway, thanks in advance for any help yall can provide.  <response>: My ex-boyfriend used to work as an on-call ATM repairman. Basically, this is how it goes: incorrect counts of cash deposits are pretty common. What the bank does is check the deposits on what is supposed to be a daily basis, to see if they are over or under. Then, they record it in their log. What you need to do is physically walk in there and talk to the Branch manager. My friend who used to work at Wells Fargo almost ALWAYS had her manager in the branch location, so physically go in and ask for your money. Theyll have a log to show the miscount for that day. 