<prompt> Human: Seven weeks ago a check that I had initially mailed in July 2017 was stolen at some point and was blatantly forged to change the date from July 3 to September 3 and the amount from 25.00 to 288.00 I noticed this one week later and went to my local TD Bank branch to notify them. I filled out an affidavit with them, had it notarized, and they faxed it out for me. They said a refund should take about a week. Three weeks after that I had not received a refund or heard any updates on the matter so I returned to my branch and they were not sure why I had not been refunded yet. They said there was nothing they could do except re-file my affidavit which they did. A week later I still received no updates so I called TD Banks customer service number hoping there was someone I could talk to about this but they said there was nothing they could do.. It is now six weeks total since I originally filed my affidavit and I still have not received a refund nor any updates, and there is no one that will help me out.Is this normal?Is there anything I can do?---Pic of the forged check: The check forger was incredibly blatant with 3 different handwritings excluding mine, wrote eighty eighty, wrote over the line I drew through the empty dollar amount box, and left back was completely blank. But the check was still cashed.  <response>: Is there anything I can do?Escalate it to twitter, and their official account. 