<prompt> Human: Not really a long story here, had a credit card with BBVA compass since october 2017 and has been in good standing. Havent missed any payments thus far either.My normal payment was due on the 23rd of each month, which was a little unfortunate in April because due to their hours and times and my schedule that week, I didnt have a day off work to come into the branch and make a payment. I would try to call during my lunch break, but with a 2 hour wait period there was no way I would be able to make a payment over the phone while at work.so I call on the 26th which was my next day off and gave them a call, I made a payment and I asked them if everything was ok and they said yeah, theres nothing wrong. First late payment, i paid the fee my normal monthly and I figured everything was good. Even set up automatic payments to come out of my other bank account so i wouldnt miss a payment again.Get a notification in the mail saying that my credit account was closed and future transactions will not be honored. Check my credit report, and it is showing as a closed account with a balance.Wtf just happened? Is this normal? What am I supposed to do now? The card still has a balance on it.  <response>: You can pay it online, no need to call or come into a branch. They didnt like your credit profile. I assume you were carrying a balance.Missing a payment after only having the card 6 months didnt please them 