<prompt> Human: This post was originally posted on rUKPersonalFinance and received a lot of attention , but I am sharing here in hope of reaching a wider audience and getting some resolution to this because 72 hours after this happened I am still facing the same problem, with the same uncertainty. Its an unfortunate, and helpless, position I am in due to a colossal fk up by Barclays PLC.Update2072015 9:28 My account is now back to normal : ... 2072015 15:40 Had a call from Barclays. They confirmed this as a technical glitch and said they will put 150 pound into my account as an appology.Thank you to everyone on Reddit who helped to solve this. I really appreciate it 3---This morning I checked my online banking. Im with Barclays. Both my normal account and savings accounts were suddenly in a huge amount of debt :Normal account: -99995Savings account: -99681Screenshot of my online banking: Photo of balance slip from cash machine: sorry best image I could get, but can be seenMy account is a basic account. I can not have an overdraft. I have a Visa chip and pin, but its a basic account. My savings account has a card, but I can only use it in Barclays. Its not a Visa. The bank wouldnt even allow my account to go into 10 debt, let alone 200k!I thought this was an online error. I thought maybe their site was acting up. I went to the cashpoint and was shocked when the cashpoint said I was nearly 100 grand in debt!At this point I went straight into the bank and asked them to check both accounts. The cashier confirmed they were both in debt by nearly 100k. But couldnt explain why.I sat with a Barclays advisor at the Halesowen Branch for over an hour whilst she tried to find out why so much money had been taken from my accounts. The advisor had to call the same numbers customers do ... which goes straight through to an Indian call centre. I was shocked that Barclays own staff have to use the same call centres customers do. She confirmed they dont have direct numbers to UK call centres!The advisor was passed from pillar to post. She was cut off by one of the call centres because they didnt know how to deal with my account. So we had to start the whole process again!I was told that the transactions were forced on their system. I dont know what this means though. They said they were card transactions. Really ...for 100k each, even though one account is just a basic Barclays card?In the end the bank closed, and I have to go back in the morning.All my money is in those accounts. I rely on this money to feed my family! Because Im in 100k debt in both accounts I cant access my money. I explained this to the advisor in Barclays but her line manager had went home so nothing could be done.Im not even rich. I have Aspergers and I claim ESA as Im mentally unfit to work. So why would they take 200k from me, and then deny me access to the little money I have? They had no issues escorting me off the premisis at closing time knowing I had no money to buy food because of their error! We have a 7 year old too and I explained I need this money to live.Ps. sorry about the grammar error in the title.Updates17072015 9.00am: Its 9am, and over 24 hours since my account was place in debt. My account is still in debt! I was hoping that it would have returned to normal today : Off to the bank in a moment to see if I can get this sorted.1772015 10.00am: Just came back from the bank. I have to go back in 30 minutes. Nobody knows whats going on. The code on the transaction is a BLT or BTL. Theyre currently trying to figure out what this code means because they dont even know. They cant tell where the money went either. The branch staff have been awesome though in trying to resolve this. Still no access to my money though :1772015 10:58am: Been back to the bank. Theyre currently sending emails to other colleagues higher up to see if they can take a look at it. At the moment Im in limbo, and Im still not allowed access to my money. Just sitting around now waiting for the bank manager to call me. It was pointless sitting around in the bank as he wasnt certain when they would respond.1772015 11:41am: Contacted the Financial Ombudsman to see if they can sort this. Their response ... they cant really do anything. They will start the complaint, but the bank has 8 weeks to respond. I explained my situation, and I asked if this would be considered an exceptional case and asked if she could do anything to speed it up. She said she would email the bank regarding the complaint immediately to try speed things up. She admitted though, at this stage the FO is powerless. I have gone through with the complaint and got my reference number.My concern is its now 1.25pm, and nobody has called. Ive been to the bank so many times I feel worried that Im just an annoyance to them now. Theres nothing more they can do except wait. If this isnt sorted today then Im left with nothing over the weekend : My electric just ran out too! I hope to God they sort this today and not leave it until Monday!I have explained all of this to the people at the bank. They are sympathetic, but are unable to override anything to allow me access to my funds.1772015 2:23pm: Barclays called. I can take out the 290 thats benefits. The other money that was in my account I am not allowed. I think by law they have to make the benefits available. My other money is still tied up. They still cant confirm whats going on, or what has gone wrong. This is not solved. Far from it. My account is still stuck in debt and I am not allowed to access any money thats not from benefits. So my savings are stuck.At least I have money over the weekend, thats something.1772015 3:27: Got the benefits money. Was denied the rest of my cash. Nobody knows when it will be sorted, or whats happened. I will keep this updated when I hear something. Im very interested to know how this happened.1872015 9:45am: Bank still in debt. Looks like it will stay that way over the weekend. So much for them treating this as a matter of urgency ...1972015 10:42: Bank still the same. Still no news to report. Didnt expect anything to happen on a Sunday anyway.My partner has tweeted this to Barclays if you want to retweet: samples  <response>: Hi OP, Im from Canada so our banks here may not operate under the same conditions. just a heads up. However, I am licensed finance officer bank security. Often when your account starts behaving incorrectly and you cant get any info out of your branches or CSRs its because said account may be part of an ongoing investigation of some form. Branch staff and customer support with the exception of the manager are not actually qualified to handle these situations or disclose this type of info to clients. Im not saying you did anything wrong, but some of the ways fraudsters are operating nowadays is incredibly sophisticated. If you keep getting stonewalled Id try and get on the line with Barclays Loss Prevention team thats what banks like to call their fraud department so that if you are behaving suspiciously on the phone and cant access your card, you dont hang up immediately if you are actually trying to impersonate a client. You may have more luck there. Dont expect them to actually give you details though. They will most likely only clarify if it is a security related issue or not.Also like many others have suggested do a social media blast, contact your local news companies and spend the cash you managed to get back from benefits wisely as you may wind up waiting the 8 week period if Barclays communication is as awful as they sound. This type of mistake would have heads rolling here, but also our branch managers can contact people all the way up the executive chain fairly easily.Hope this helps and I hope you get your cash back soon. 