<prompt> Human: Ive had various store specific cards with Comenity and never had a problem, however, my wife had until just now a MasterCard with them. In the past 2 months, weve reported fraudulent charges 3 different times.First, someone went on a shopping spree, buying 400 worth of pizza, shoes, and stuff from Microsofts Xbox estore. This last bit is the interesting one.Wife gets new card after reporting fraud, along with an affidavit for the fraud case.A few weeks later, a fresh batch of charges from Microsofts xbox store... to the old card number somehow. She calls Comenity again, to add this to the ongoing fraud case. Another new card in the mail.Today, another charge from Microsoft, again to the original number.On the phone with Comenity, they seem to lack basic knowledge of fraud, they keep asking if maybe our kids are using it for their xbox which we dont own any. They keep suggesting we call Microsoft to try to resolve the matter. I have a feeling they suspect that well call them and discover that our kids have gotten into her wallet. Finally, she asks to be escalated to their supervisors to close the account.The amount of Ball dropping on their end is staggering. three new cards, but the original is still active?!!? Never have I ever seen a bank with such lax processes.Please think twice about getting a MasterCard from Comenity.  <response>: Id call Microsoft to ask them to locate the username associated with these fradulent Microsoft purchases - so that they close the account. That effer will lose everything on that account.Its a good F you to the guy gal doing it : 