<prompt> Human: So over a few months, I have accumulated some internet bill charges. I contacted my service provider and asked them for an extension on my bill. They said that I only had one bill, and they would give a months extension.Now Ive gotten a notice saying I have a SECOND bill worth 400, and a late fee of 200. Note, my provider made no mention of this bill when i was applying for an extension, even when I asked if i had any other payments due, and I am no longer than 1 or 2 months behind payment for itWhat are my options? I live in Australia, if that helps.  <response>: It the price unfair according to what you were supposed to pay? Contact the telco ombudsman.Is it fair and the price what you agreed to paying? 1. Call and tell them about even when I asked if i had any other payments due2. ask them to prove notification of bills3. ask for waiving of late fees4. Ask for payment in instalments 