<prompt> Human: My wife has had a Home Depot card for over 5 years, we have always paid on time, and from the most part, more than the min amount. I paid off the card last year and when we us it, we pay it off in full with in a few months we use it when we get post cards in the mail telling us we can get so many mths Interest-free. And then pay it off by that time.Ok so with that said, I go to pay on the bill this month online and there is a note telling me I need to call Customer service, and that my account has been closed, when I call, I am told the account has been closed because two letters were sent out by mail and returned, the letters were to tell us the min payment had increased. One when out in July and another in August. They told us that they closed our account because the letter was returned and we had to re apply to open a NEW account...! Now in August we also got a post card in the mail for 12mths interest free, so on Sept 5th we went and bought a grill, with the card, and no one at Home Depot said a thing. Sorry for being long winded, no we talked to will give at all, they all said we have to re apply, our credit is stained by someone elses mistake, and no clue what to do. My wife is going to call the credit bureau to find out just how bad it is, a closed account with a balance. But other than that what else can we do? I am going to find an email address to the main office to send and complain. Any other ideas?  <response>: This was a bit too hard to understand. 