<prompt> Human: Its easy to understand why companies like Amazon, Facebook, Google, Tesla, and Vanguard are successful. They are innovative and provide superior services. But as for several of the largest banks, what is the appeal?Why have an investment account with BBT and pay ridiculous fees when there are free or nearly free options like Betterment, Robinhood, Vanguard, and Wealthfront? Why open a savings account with Bank of America for 0.03 interest when you can at least get 1.50 with Ally, Synchrony or even Discover?Hell, BBT is currently offering a CD at 0.25 interest. With a 1,000 investment thats 13 over five years - how can they even advertise that?I do not understand how these multinational banks thrive. The typical person should not want to have anything to do with them. They are involved in endless controversies and scandals and yet they appear to have endless customers.They cannot even depend on being monopolies like Comcast or Cox because alternatives are readily available.Is it just ignorance or is there a convenience? If you do business with Wells Fargo, what made them your choice?  <response>: Some people do need the services brick and mortar banks provide in person stuff like cashiers checks, coins, safe deposit boxes, etc.Some other people also have accounts with big banks cuz they opened them when they were younger usually at the coaching of parents and never bother to change anything. I know friends and family members who still have the accounts they opened when they turned 18. Another thing is buyouts. I know a bunch of people who never signed up to be WF customers. Bunch of them were Wachovias. One thing led to another they got sucked into the WF machine. 