<prompt> Human: As the title says, I did my corporate taxes with HR Block this past year I was money strapped and they seemed like the best option at the time and just received a letter in the mail from the IRS telling me the IRS has charged me with a 10,000 late fee penalty. Ouch Ive called them and its unfortunately legit.After getting more info and going back to HR Block, it turns out even though I did my taxes and paid them a few days before the deadline, and they assured me repeatedly I would be fine time wise, HR Block somehow dropped the ball and forgot to mail it in on time and it was late. The office I went to was a kind of Halloween store style seasonal pop up shop thats not even there anymore if that means anythingApparently since it is my first time offense there is a good chance the IRS will waive the penalty and now HR Block is helping me with the letter to get the penelty waived but it really sucks that best case scenario, Ive now lost my one first time penelty freebie because of them.To make matters worse, they are trying to pass the blame onto me saying maybe I was supposed to mail it, when I was never even given an actual copy just a duplicate watermarked copy and it was very clear they were sending it. Id also like to get a refund for the money I paid them to file since they obviously only made things worse.. one of their accountants even had the nerve to say normally they would charge me for the assistance with the letter and Im lucky they are not going toI just wanted to ask whats the best way to move forward and if right now, sending the letter asking for it it be waived is the best way to go.Edit: My company is a startup that has yet to launch our product and we have hence made no profit yet so a fee like this could really hurt us.. how the IRS could hit a company making zero profit with a 10k late fee is beyond me. It is an automatic 10k penalty for late filing of a specific form that was included.  <response>: If it were me, I would not use my first time penalty abatement on this. That abatement has value to you, and HR block has no right to make you use it. Take the full penalty and have HR block reimburse you, seek out a lawyer if they refuse. 