<prompt> Human: Hey, So I just got a letter in the mail from a collection agency for century link. About a year ago i got a promo for century link and called them for an install. However, when the guy came through and told me all that he would have to do we decided that we didnt want it and told him to cancel the installation and he said hell cancel the subscription as well. We called them a couple of weeks later to make sure that it was all cancelled and they told us no, and we were being charged for service and gave them the long winded story about how we didnt want the service and to credit out the account. The agent on the line agreed it was a mistake and told me that theyll credit the account and close it. Took down the agent name and date on which we spoke. One month later we get a bill from them. I call again. They say its a mistake and that they credited it and it isnt reflected yet. Okay. Fine. Next month no bill. No bill or correspondence from century link since. Until today. Good people of reddit what do I need to do next? Obviously I need to call them, but their customer service line isnt available till tomorrow morning. My move is to use all the paperwork we kept and all of the noted conversation dates. Should I immediately try to escalate go a supervisor? How to I ammend my credit? How do I get off the collection?Thanks in advance!  <response>: First assert your rights under the FDCPA and dispute the debt in writing with the collection agency. Second, Id file a complaint with the FCC, FTC, your states utility regulators office, and your states consumer protection agency andor attorney generals office. Third, send a complaint in writing to CenturyLink and demand that they correct the issue.Honestly, I wouldnt waste my time calling their customer service number. The people who answer your call have one responsibility: getting you off the phone as quickly as possible. 