<prompt> Human: I like autopay and use it for all my cards. Upon opening a new Citi account for a 0 balance transfer, I called the card phone number to set up autopay. As I had no further transactions with the card, I did not check my account for a while I know... but Ive been busy, and, again, autopay should have handled it.I am now seeing my credit score has fallen off a cliff. Two weeks ago I called Citi to complain, and the operator admitted the error was on their end they had all my bank info; the operator I initially spoke with didnt process it correctly. He said he would submit a request to management to see what they can do to fix it.Its been two weeks. My former good credit is still in the toilet. I am aiming to cancel the card out of disgust -- my original intention when I called a couple of weeks ago -- but figured Id ask to see if theres anything I can do to fix the situation. I know I can leave a note on my credit history explaining the situation, but thatll still leave me with my damaged score. This still doesnt seem right that I need to suffer -- Im job hunting right now, and this looks bad -- for their mistake.  <response>: Demand that they update the status of the tradeline to Pays as agreed for the entire time youve had the card, on all three credit bureaus. Luckily, this should be a simple action for them and you wont have lasting impact on your score. You just need to pressure them to do this. 