<prompt> Human: Last month our 18 year old water heater started leaking out of the bottom. I realized immediately that it would simply need replacing and called a few local plumbers for quotes.One of the plumbers came by that day, inspected the heater in our garage and then spent 20 minutes explaining we would need a new water heater. On the work order it shows they were present for 30 minutes.x200B;2 weeks later we got an invoice for 116.97 based on it being a minimum of 1 hour service call.x200B;I would argue it wasnt a service call but a quote, since we knew the heater needed replacing. Included in the bill is a shop supplies for 7.75 which is apparently shoe covers, that were never needed or even used since it was in a garage. There was also a fuel surcharge of 6.60. Now, we live in a small city of 20,000 people and you can get across town in 3-4 miles, and 6.60 would get me 40 miles in my van. Last but not least they are charging 2 a month 24 annually? and I dont feel that we entered into a credit agreement.x200B;Should I fight it or just pay it and move on? Should I report to BBB? I can afford to pay it but out of principle and for the protection of others I am on the fence about what to do. I realize some of this is legal but much is financial.x200B;Update: I called and paid the invoice and was able to get the shoe cover charge removed. x200B;Assistant: If their office offered you a free quote when you called, then I would fight it. Not every outfit offers free quotes and they often come with a service charge unless otherwise noted. Though I would be curious to know why you were not given a written quote and billed on site. Human: service charge unless otherThey didnt offer anything for free but also they didnt state that it would be a service call either. We signed a work order on site but it stated nothing about a charge, it simply confirmed the plumber turned up.  <response>: Did you agree to payment? If yes, then pay the bill. If no, then dont pay the bill.We signed a work order on siteThis makes me think that you agreed to payment. 