<prompt> Human: Here is the thing. Both my wife and I paid off our student loans, but it seems both of us have ran into what seems like fraud or unethical back practices. She paid hers off and when the the last 5k was applied it shows she still owes 20 dollars. Even after she went through the steps to pay remaining balance. I had a different experience, I wasnt allowed to pay mine remaining balance on the website. So I said fuck it and paid the current amount and figured I would see something under 50 dollars as the remaining balance. Fuck no its at 300 something. Any suggestions? Or similar experience?  <response>: It may be a slight difference in payoff amount. Interest is calculated daily so if you just paid without calling for a payoff number, then there could have been interest accrued on some days. So it is simply interest and it is still accruing. Call the bank and get a payoff and get it resolved. 