<prompt> Human: I had signed up for a month-to-month plan at a Golds Gym in Culver City, near LA. It was more expensive than a year-long contract per month but has no cancellation fee. When I tried to cancel, the manager, Marc, told me deceitfully that my cancel went through. I was then charged a 200 cancel fee a few days later and after a month, I got another per-month fee. This shows that he did not cancel.I have been trying to reach someone to reimburse my fraudulent charges. However, whenever I call, they empty-promise me that the manager would return my call when he is not busy. I have been doing this repeatedly and have not gotten a call back.I drove all the way to Culver City 50 minutes away to resolve the issue. The manager was not around, and the person working there heard my complaint and merely said that he would let the manager know. I have very low hopes for the outcome, and read several Yelp reviews on Marc and how much a fraud he is.I do not have proof that I had came in person to cancel my membership, and have no proof that the person who signed me up told me that I was signing up for the month-to-month with no cancel fee. The guy who signed me up quit.I posted here looking for some advice on how to move forward from this. Bonus points if we could get Marc to face legal consequences, since this is nothing short of robbery.  <response>: Hopefully you paid by credit card. Call your credit card company and do a charge back on the transaction. 