<prompt> Human: I wasnt really sure where to go for this cause its a very specific problem. Were panicking right now cause her family is poor and needs the financial aid or else she wont be going to college this year. How else can they access their tax return when her dad has filed for identity theft besides mailing it in? Any help would be appreciated, thank you.  <response>: Her dad can get to a fully armed and operational fax machine and call the IRS Identity Theft toll-free line at 1-800-908-4490 M - F 7am - 7pm local time. When he reaches a representative, he will let them know he has an immediate need for his return transcripts, and he already tried the automated systems. They will ask if he is at the fax machine, and he will say Yes.They will ask if he is okay with the risks of faxing his tax records, and he will say Yes.They may ask if he is using an e-fax system, and he will say No.He provides the fax number, and the representative faxes the transcripts to him. 