<prompt> Human: Does Ally Bank deserve the negative reviews it has on nerdwallet? A lot of the customer reviews seem to bash their customer service.What has your experience been banking with them?Im thinking about opening a savings account with them. Currently I have two savings with cap1. My personal which gets 0.75 apy and a joint between my wife and I, which gets a petty 0.40 apy.  <response>: No matter how good something is, there will always be someone who has a bad experience with it. Personally speaking, Ive had an account with Ally since 2011 and Ive had nothing but good experiences with them. I havent had to contact customer service since I opened my first account with them so I cant speak to that. What I can speak to is the ease of mobile deposits, the low and rarely applied fees Ive had one overdraft fee in six years, the ATM fee reimbursement, and the incredible interest rates.Im totally happy with them. 