<prompt> Human: I would rather deal with a shitty landlord than my current mortgage company. This is my first mortgage and I have had nothing but problems with this company. I have to do their shitty autopay each month because they dont accept electronic bill pay from the bank. They do accept checks from the bank, which Im about to start doing.They fucked up and double charged a few months ago and each month they say it will not be charged again next month but then they do anyway so we have been ahead by a month for 3 months now because they keep telling us they will skip the next payment and they never do, and we really need the money for this month. They are saying I have to go to my bank and get a statement saying the money did in fact come out what the fuck? and a letter of non dispute from the bank saying my bank will not have a problem with caliber giving the money back what the even bigger fuck is this? just to get the refund. I can never get a hold of them through the phone, and when I e-mail them they dont even answer any of the questions I have. They just dodge the questions I ask. I cant find any other subreddit related to this so Im asking here in case anybody knows.rant  <response>: First do not just refinance to get away from the Servicer unless you do it through a place that has in writing that they do not see their loans, You will be really pissed if you refi and end up right back there in 90 days, I have seen this happen a lot.You need to not be dealing with the CSR as this is over their heads, though it is easy to see if they look. You need to call and ask if they have an Ombudsman office at the servicer. These are people deigned to deal with the unusual. I would provide them with the statements just to get it moving but also ask them for copy of you payment records, you should be able to get them online.EDIT: If you get no where soon with them file a complaint with the CFPB 