<prompt> Human: Im a college student a couple months ago we got a trial WSJ subscription that cost like 2 for 12 weeks or something. I called them like a week ago because the trial was running out on the 3rd yesterday and told them to take off my payment option and to cancel the subscription. The guy on the other end told me it was taken care of. Well, this morning i get charged 35 and I call them immediately when I see it, and after an hour on the phone the guy tells me they cant refund me even after i explained that I had previously called to cancel and that they had told me I would not be charged again. I asked to speak to his supervisor and he tells me they cant do that and he cannot offer me a refund. Is there anything I can do here?  <response>: Open a dispute with your credit card company. Document your call a week ago. Take a screenshot of your outgoing call record and write down what you can remember. 