<prompt> Human: Just a heads up, I got this letter in the mail today.Edit: sorry for the lack of rotation, I thought I had fixed it on imgur.Double edit: its rotated on my work computer, must have been some sort of caching issue.  <response>: As someone who worked at USAA for 6 years, I am surprised it took them this long. As others have mentioned, the military, vets, and their families are their bread and butter, especially when they have multiple products with USAA. If you use them for a bank and nothing else, youre really not making them any money. As uOhSnappitySnap pointed out, USAA was undoubtedly overwhelmed with people following the financial breakdown of 2007-2009, and now that were starting to rebound, USAA is doing what it has to do to remain profitable. Theyre far from being in trouble financially, and they never took a cent of bailout money. USAA will do what is necessary to ensure they stay that way, and theyre going to protect their core membership. 