<prompt> Human: Hi all! I met with a small accident involving a zipcar car sharing service that I was driving. There was no other car involved, and all the passengers in my car were uninjured. The front bumper of the vehicle was damaged and the passenger side tyre on the front was punctured. This happened around two and half weeks back. Zipcar provides insurance to everyone, but there is a damage fee upto a 1000 that is liable to be paid.I reported the incident immediately to zipcar and they said the claims management company would get back to me in 24-72 business hours. Meanwhile they have terminated my zipcar account and said I am ineligible to use their services anymore. I called the claims company last Friday and they did not seem to have opened the case. The representative on call told me they would attach an adjustor to the case and asked me to call back to find out.1 Is it my responsibility to track the case? The initial mail said I would be contacted when the company comes to a decision.2 I am worried that they later tell it is my responsibility and slap an interest on whatever amount I owe. Is this possible?3 Also when I do get to know what I should pay, will I be given an option to pay in installments or at-least given a period within which I should pay back what I owe?I am new to the US and unsure how the claims management work, thanks for all feedback.Edit 1: Didnt know the etiquette and replied as a comment  <response>: This happened to me too. Had a small accident in a parking lot I was backing up when it was all clear for me, but a car speeded by me way too fast for the damn parking lot while I was backing up and I hit their car above the rear passenger tire.They suspended my account which is routine thing they do, and I never heard from them, or even got a letter. Eventually I called after a couple weeks and they looked at my account and said that the claim had been closed or whatever it was called because there was no noticeable damage to the car, so there was nothing that I had to pay for. They reinstated my Zipcar account shortly after that.So, youll probably need to keep calling them to find out whats going on. 