<prompt> Human: Ok, so I received a check for 1000 from my roommate for rentbills. Problem is, he used his old checkbook from a closed account instead of his new checkbook it was an honest mistake, I trust him. Initially the bank gave me 200 from the check and said they were going to hold the balance until 629 when they could verify the amount. Now that the check has bounced, they took out 1,000 from my account WITHOUT ever giving me more than the 200. Which means they essentially stole 800 from me. I tried talking to them on the phone about it but the customer service lady insists that they did give me the full amount, but thats impossible. I had about 500 without any money from the check and now I have a -500 account balance. This is incredibly stressful and I cant go to the bank for at least a week Im working 6 days straight running the store while my boss is out of town. Is there anyway I can get this sorted out without physically going to the bank?  <response>: Call the bank back and get them to review every transaction in your account. If it is right, everything should make sense. If it is wrong it should be obvious. It would be clear if they showed 1000 going in and then 1000 going out. Its simple accounting. You might have better luck going into a branch and sitting down with one of the people there. Dont be afraid to ask the person on the phone to escalate the issue, but be polite about it. Okay its clear to me something isnt right here, but obviously it isnt showing it on your end. Is there a different department we can escalate this issue to? Also, check your online banking, again, should be easy to follow the paper trail. 