<prompt> Human: Hey PF, I opened a student checking and savings account with suntrust my parents bank last year. Not only have they been taking money from my account falsely, but when I call to correct it, their customer service is atrocious. Here are the events in order.1. I open my account and ask for them to NOT send me the paper balance sheet as opposed to the digital copy in the mail 2 dollar per month charge, yet they do anyways and I am charged 12 dollars over the course of the first six months Took me awhile to notice, probably their intention.2. Go into my branch, have a nice conversation with one of the workers there, who is confused as to why they continue to charge me. Says he will take away the paper balance sheet from my account.3. 2 months later notice the 2 dollar charges STILL appearing. Call customer service, horrifying experience, ended up finally getting them to stop sending me the paper copy, and get only 4 of the dollars back after a 20 minute phone call.4. Notice last week that my checking account has been incurring a 4 dollar per month maintenance fee for several months, even though I opened a student account for the sole purpose of not having to pay such a fee.5. Go into branch, tell me to call customer service, call customer service tells me to go into branch. 6. End the loop and force customer service to help me, only for them to tell me that my account is under confidential status and that they cannot help me. Ask what I can do to get such status revoked, tell me to go into branch.7. Branch tells me to call customer service.So even though the charges dont amount to much total, I still feel like I am being cheated, and 30 bucks is a lot for a high school student and Suntrusts lack of desire to help me in any way is rather infuriating. So I ask you reddit, what is the best course of action here? How can I get my confidential status revoked? What IS confidential status? How can I grab suntrusts attention and tell them that I am aware of their schemes?Assistant: What does this have to do with being a minor? Just switch banks.Human: Well the student account is under my name as a minor, and I would guess that the confidential status has something to do with me being under 18. In terms of switching banks, Im not sure thats an option unless I can convince my parents to do so as well.  <response>: you dont have to use the same bank as your parents. 