<prompt> Human: tl;dr Wells Fargo reversed a 7500 payment and cannot tell me why or where the money is. This all started on Oct. 27th when I decided to transfer 7500 from an unsecured personal loan to my Capital One credit card, 0 for 18 months and 4 vs 15 APR on the personal loan. On the 14th of November I called Wells Fargo and Capital One as the balance transfer had yet to go through and Wells Fargo asked until the 18th to make sure it was not a mail issue. 1118 the balance transfer check has not shown up at Wells Fargo. So I went ahead and put a stop payment on the transfer, I actually canceled it as Capital One would not reset the 0 grace period. Funds were credited back to my credit card 2 days later and on Nov. 23rd I attempted the balance transfer again 7500. A few days later the payment posted to Wells Fargo. Awesome... Well a few days later 1130ish I noticed that my personal loan account was no longer on my online banking for Wells Fargo, turns out that they processed both payments. First one a check for 7500 back dated to 115 and then an ETF payment again 7500 on 1125 which actually paid off the loan. Called them up told them that the first payment had a stop payment on it that the account would need to be reopened. 126 account showed back up on my online banking it no longer shows a payment on 1125 but shows a payment of 7500 on 125 and it was reversed 126. I called that day and they said it was reversed so it could be reapplied on the date received with interested recalculated. 1212 and the payment still had not been applied to the account, called and opened up an investigation. 1219 investigation came back as nothing was wrong, and if I could fax them a copy of my statement from Capital One, so I called Capital One and they said that Wells Fargo accepted the payment and they have the ETF transfer as proof, also they went ahead and faxed my statement. Now today 1220 I called Wells Fargo and they are pointing me back to Capital One, and I threated to file a complaint with FRB which got me to a supervisor really fast. However I was on hold with them as they looked at my account and attempted to contact the investigation team, which I was told can be a very lengthy process to get them on the phone. I had to get back to work as it took up my whole lunch hour and I am calling back tomorrow but I still have nothing from Wells Fargo as to why my transfer was reversed.Capital One says Wells Fargo accepted the transfer so they have nothing to investigate, my online statement no longer matches my physical statement Statement Any advise?  <response>: Escalate with Wells Fargo. And they cant do much at your local branch to investigate or even keep track of it. Go for corporate or escalate through the phone bank and keep track of who you talk to and when. 