<prompt> Human: Hey guys well Im posting this for my parents. Im a college student studying finance but I dont have enough experience and training to know exactly what to do about this when my parents told me. My father is in the military and the Defense Finance and Accounting Service who issues pay accidentally billed my father 1,800 instead of paying him 1,800. The bank did not ask for approval of the withdrawal, and is now refusing to take any responsibility for it and refuses to do a single thing. Meanwhile the workers at DFAS dont seem to be able to comprehend that they need to now pay my father 3,600. They think that just replacing the 1,800 counts as the pay, and as many of you know getting money from the government can be difficult.So now my parents have no idea how they will pay their mortgage tomorrow because the particular account that was withdrawn from is now empty, and the bank is trying to apply fees for over withdrawal. So what I need to know is: - has the bank broken any laws? - is the bank responsible for the lost money? - is the bank responsible to get the lost money back from DFAS? - did DFAS break any laws? - how can the bankDFAS be held accountable? Thanks for your time!  <response>: My suggestion is as follows:When dealing with any organization treat issues separately. You have two issues here from the bureaucratic entitys perspective:A mistake that needs correcting the 1,800 plus any fees associate with correcting the mistakeANDA failed 1,800 reimbursement of a trip.The reason why the DFAS is having trouble with the 3,600 number is because the person handling the correction of the mistake is doing just that - fixing a 1,800 mistake. Their jurisdiction probably does not extend to being able to deposit the initial reimbursement.The failed reimbursement will probably be some other persons responsibility.As such pursue the two actions as two separate actions. Document -everything- with print outs, screen captures, statements, etc. Document when conversations have taken place. Document any fees the bank will impose. Document the time between the mistake and correction. Document who was spoken to and about what issue.The larger an organization is the more specialized an individuals responsibility becomes. When you finish talking about one issue for example getting the 1,800 that was mistakenly taken out put back into the account then find out who to talk to next about the original reimbursement.Id also suggest letting the bank know immediately about the mortgage payment issue if that hasnt already been done - banks tend to be pretty darn helpful and understanding when it comes to getting their money.Good luck with it. 