<prompt> Human: Hey guys, Ive been using comcast for internet for a few years. I recently moved to a new house, cancelled my old plan and started a new plan for my new house. They wouldnt let me just transfer it. I still have the old equipment from my last account so they didnt have to send me an installation kit or anything. The cable lines were messed up so they had to send out a worker to fix my houses cable. I was not told there would be any sort of additional charge for this.My comcast bill this month included a 99.99 charge for Failed CHSI SIKGoogling around a bit I found this to mean Failed self installation kit charge. They never sent me a self installation kit and they never notified me about a fine. Is there a way to avoid paying the fee? I attempted to call Comcast about it and their Loyalty Department is closed until Tuesday, so I cant discuss changing the fee with anyone.Any advice about the best way to handle this?ThanksAssistant: Comcast is notorious for this exact thing: Just gotta fight em over it. You can try an EECB complain on social media, contact consumer advocates, andor complain to your local government until you win.Human: Huh, maybe I shouldve recorded my call. Wouldnt think youd have to resort to that for fair dealing in this day and age. Hopefully this issue can be resolved over the phone Tuesday but otherwise Ill look in to the other options.  <response>: Yep, Comcasts business practices are absolutely atrocious. Record your call on Tuesday and any future dealings. 