<prompt> Human: On Thanksgiving, I got one of those Are these transactions you? text from BoA. I immediately replied NO as directed and called to cancel the card. I was told that the card was cancelled, and that turned out to be untrue. The thief CONTINUED to use the card for additional withdrawals, and actually the majority of the withdrawals.I have had the claim re-opened three separate time and every time they find no fault. This is LUDICROUS as the transactions were flagged and I was told on the phone that the card was cancelled.Today I was told that I will get a call from an analyst tomorrow, but I am just preparing to be told no again. How do I escalate this? Lawyer? Claim via Consumer Finance Protection Bureau? Write to the CEO?If they think that I am lying about the card, why would I call to cancel it? Why wouldnt they sue me for fraud? This says to me they know they made a mistake but are trying to give me the run-around until I give up, which I cannot afford to do. They took every dime I had and put me in a huge bind.What are my next steps?EDIT: I did not file a police report as I never needed to in the past. Is it too late to do so?Thank you in advance  <response>: Involving a lawyer at this point is probably a bit extreme. I would file a complaint with the CFPB and write a letter to the CEO today. 