<prompt> Human: my nPower bill for electricity for 3 months is 3000 bear in mind I live in a small 3 bedroom house.the ombusman say that it is the correct amount and we dont have a case.Npower want us to pay when we cant afford that kind of bill , why does the media not care about this that npower are allowed to ripoff its customers to this extent please give me some advice people it just fills like npower are holding us to ransom too I dont mind paying up to 200 a month more than anyone I know but 1000 a month is a ripoff, I cant afford legal advice but thats all anyone keeps saying that where I should go...  <response>: Take a deep breath and have a cuppa.Did the usage jump come out of the blue? Or did you have your meter readprovide readings? Does your meter reading roughly match what they are saying on the bill? Look into citizens advice bureau, but it would be wasted time if you dont understand what the problem is in the first place. 