<prompt> Human: Original post: Hi rpersonalfinance,So I called up Green Circle a couple times and they dont have a website that I can go on to view my account info or make payments. They were able to provide the email I used and my account number associated with them, but they have no way of collecting the debt or even a time frame of when it will be available. They told me that because of their technical difficulties, they would waive any late fees, but didnt say until when. I asked them about an early buyout option and they said that it would be an option when they had a website.Where should I go from here?  <response>: Make sure you get them waiving late fees in writing so they cant change their mind. 