<prompt> Human: Hi.This was my first year doing my taxes on my own. I had a similar question to this one I found on TurboTaxs help page .It was answered by a turbotax support agent so I assumed it was legit. My question is: the page instructed me to call the irs at 1 800 829 7650. I did and it asked me to press 1 for english, then it asked to say aloud my SSN. I hung up, frightened. I then double checked that I dialed the correct number and then also found the number listed on the IRS page although its a bit difficult to find. The link is listed below.I called the number again, said my SSN, and then after holding a person picked up providing me with his ID number. He also asked for my SSN and other information to figure out what I needed to do to solve the issue. He seemed pretty thorough with fixing my issue and didnt just nab my SSN and hang up. This makes me a little optimistic, but Im still worried. Im worried because when I flat out googled the number there are a lot of post saying its a scam. These cases seem like different kinds of situations, though. I contacted the number directly, whereas these victims were contacted by the number out of the blue. Im aware that the IRS works through mail. Im curious to know if its possible for hackers to somehow use the IRS number listed above to show up on caller IDs when they call potential victims. I feel like that was the case for people who were conned and subsequently wrote online that the number was a scam. Like I said, I feel like my case is a bit different since I called the number myself and not the other way around. Also, the number I called is listed on the IRS website. Here is the page link: The number is listed on the final paragraph. Contact us toll-free at 1-800-829-7650 or 1-800-829-3903 to resolve the issue by paying the tax bill, entering into an installment agreement, or proposing an Offer in Compromise. Please do not contact the BFS, OPM, SSA, or any other federal agency. See Topic 202, What to Do if You Cant Pay Your Tax, and Topic 204, Offers In Compromise, for additional information.I plan to call the official IRS number tomorrow. Its 800 829 1040. Im an idiot for not just calling that number in the first place. So, am I screwed? Or have any of you contacted the IRS through the number I called and everything worked out with no issues.Any information would be tremendously helpful!  <response>: That number is the IRS Automated Collections Service line for Wage and Investment Taxpayers. From the Internal Revenue Manual 21.3.12.5.1 If unable to transfer give the ACS phone numbers: W I - 1-800-829-7650 or SBSE - 1-800-829-3903: Advise the taxpayer to call as soon as possible Monday through Friday from 8:00 AM to 8:00 PM, local time with the exception of Alaska and Hawaii, which follow Pacific Time. Annotate AMS, no IDRS history is needed. 