<prompt> Human: My wife and I had a Macys card. I found it a little annoying to keep having to track the store cards, so I decided to pay them all off. Which I did. But, Macys sent me a new card in the mail and unbeknownst to me my wife and made a purchase on hers. It was a small purchase.The problem was, that since I felt that I was never going to use the card I did not activate it. Because of that, the online statements that I was receiving every month said 0. Apparently, the account is attached to the old card. Which doesnt make any sense to me.The card went two months without being paid and the fees accumulated.I noticed 50 point drop in my credit score. I called Macys, figured out the situation, and they took off all of the late fees. I paid the card in full while on the phone.But now Im still worried about the effect on my credit score.Credit Karma was the drop that alerted me. According to them my score is now in the 740s. What can I do to make sure that these negative late payments are taken off of my credit score since they were taken off by the creditor? Should I contact Transunion and Experien?  <response>: Just the removal of the late fees doesnt necessarily mean that they removed the late payment notices from your credit report.Contact customer service, and tell them you want the lates removed from your credit file. Youll have to ask nicely, and theyll likely do it. Make sure they know about your other long standing account, as these things help in these matters.Ive been successful in getting Macys to do this.Once they remove it on their end, it could take up to 30 days to show up on your credit report. 