<prompt> Human: Thanks in advance for the help fellow redditor! Lets get to businessI bought an online costume for a cosplay from a video game, its reviews were fine and the pictures looked great. The only way to purchase this was tailor made, so I input the sizing information I have from a recent suit purchase I made for internship-interviews so I know that the sizing would fit. I got the product today and the thing looks like a 5 year old went at a piece of cloth with safety scissors and threw a 200 price tag on it. Naturally I want a refund so I have emailed the company with a very polite email saying I want a refund and I can handle all the return shipping free university shipping for anything under 10lbs its awesome. I have not heard a response yet, but online the company policy says exact quote No returns, exchanges or refunds on tailor-made costumes, wigs, shoes, props or accessories but the only way I could have bought this scam of a product was as tailor made. I am worried the company will not honor the return and I will be stuck with 200 worth of kinder-gardeners art project. I dont have a lot of money, I am a college student so 200 is the equivalent of 20,000 and I really cant have this money go to waste. What are the steps I can take to get this money back should they not honor my request. EDIT: So let me just clear up that the 20020,000 is a joke. Thanks to rpersonalfinance I was able to read up a few tips about how to budget money so I planned out a year in advance a disposable amount of cash that I can use on things that I just want to have. I have plenty of money tied up in savings, CDs, bonds, and stocks but all that money is being used towards paying for my college, housing, and essentials. The way I see it, I have the money to stay alive and save for the future so I might as well put the hard work I did earning the money towards something that makes me happy, other than just saving more money.  <response>: Call your credit card company and tell them its not as advertised. They will file a charge back. You are golden if you used American Express. 