<prompt> Human: About a month ago I called and requested Statements from 2013. I am already looked online and it didnt go back that far for all of 2013. They said they could do that but did not tell me it would cost money.I actuallly never got them and called again and requested them. Its actually been weeks and still have not gotten them, but that didnt stop that from charging me the money. This is Citizens Bank. Anyone else deal with this bullshit? I will be calling and complaining and closing my account if their dont refund this fee. How dare they not tell me on the phone there would be a fee.  <response>: When you open an account you are provided a fee schedule which outlines these fees. This information is generally available on the banks website as well. While it would have been nice of them to alert you of these fees on the phone, I wouldnt put the fault on them.However, they didnt deliver your request and still charged you, which is not okay. For a quicker resolution, I would visit the local branch to voice the issue. 