<prompt> Human: Hey guys - Im wondering if any one has any ideas on what I could do. Ive an account with HSBC which got overdrawn last week, and so when that happened I tried to access my account through the app and make a transfer of funds. However - the app wouldnt let me carry out the function and instead said I should call up their service number. When I called them up - the call center basically said my account has been terminated and that Id get my funds in the mail as a check within 7-10 days. Of course this morning - I walked into the branch and said - forget the check, cancel it and let me just take the cash and they wont let me. So now Im stuck because well - Im stuck. Im panicking and I probably should hav read all of your great previous posts, but right now my brain cant function. Help please!  <response>: Yes, they can. 