<prompt> Human: When my son was born last year, we had him circumcised. We later received a bill from the provider for 1700 which was odd because our insurer covers bits-snips. We called the provider and tried to figure it out, and they gave us some run around about it, but we figured out that they billed it with my sons name as the primary on the insurance. They said they would re-file it. A couple of months pass and we start getting contacted by collections to pay it. First we called our insurance and found out that they did re-file it - under my sons name again. After many many calls, some with both our insurance and the provider on the phone. They finally - a full year later - get everything filed correctly and are told that we should receive a bill for a few hundred dollars for the procedure. We also received an EOB from our insurer with the corrected total.This week we got another bill from collections, so my bride called the provider and are told these conflicting things: They cant do anything until they get payment from our insurer. They cant pull it out of collections. If we pay in full, they can take care of it.What do we do from here? Do we tell collections, sorry, youre S.O.L. the medical provider lied to you about how much we owe? Do we hold the provider responsible and call every day? Burn down everything and steal their red Swinglines?  <response>: If your insurer paid it to your provider, the collections company cannot collect on it. They legally have no right to attempt to collect on a debt that has been satisfied.Do not pay collections. This issue is between their company and your doctors office.Request debt validation from your collections company. When they respond, send proof that you paid the bill to the doctors office the insurance EOB should satisfy this, as would a statement from your doctors office, along with a letter than they cannot continue to collect. Any further collection attempt is a violation of the Fair Debt Collections Practices Act and any willful violation can result in a 1,000 fine to their company.Usually, theyll figure out you know what youre talking about and leave you alone to pick on easier targets. Know what youre talking about so you dont get bullied into anything.Also, be prepared to dispute anything that the collections agency sends to your credit report.Also, just as a note: only one person can own a debt at the same time. So either the doctors office owns the debt and contracts with the collector for a percentage, or they sold the debt to the collector and the doctors office took money for a debt they didnt owe. Either way, they need to figure it out.If they cant pull it back from collections, its likely they sold it. If they solid it and then took payment from insurance, this is likely fraud. 