<prompt> Human: In November of last year I purchased a Verizon router online and set it up at my house. As a result, I returned the router I was renting from Verizon for 9.99month. At first, Verizon continued to charge me for the router, even though I had received a confirmation email saying that they had received the equipment return. When I called them, they agreed to refund the charges, but continued to charge me over the next few months. I called them again a few weeks ago, and was told that they charges would be refunded they were and that they would put in a ticket so that I wouldnt have to pay for a router I did not have. However, they again sent me a box to mail the router back and have since sent me several emails stating that I have until April 22nd to return the router, otherwise I will face charges. When I log in to my online account I also get pop-ups warning me about this.Im not sure what else I can do to fix this issue. Do I just wait for the charge to hit my account, and then call and dispute it? Trying to avoid the charge in the first place hasnt worked so far, so Im starting to think its a lost cause.Thanks!  <response>: 1. Print out the confirmation email from Verizon stating they received the returned router.2. Drive to the local Verizon storekiosk and tell them to fix it. People tend to feel more obligated to fix your issues if youre in person. 3. Ask for a credit because of the hassle. The worst they can do is say No.4. Dont sue, thats a laughable waste of time and resources. 