<prompt> Human: Today my sister flew in to see me in Vienna. I havent seen her in nearly a year, so to say the least I was very excited to see her. I booked an air bnb for us to stay at in the city for Friday and Saturday night before she flew out again. I contacted the Airbnb host about check in times and asked him if 12 on Friday was ok, my sister landed at 10am. He said he could do that, but it would cost extra- usually check in is after 3pm. I told him that wouldnt be necessary and that I would see him at 3 o clock at the apartment on Friday. He never responds. I message him today at 1:30 to make sure were still on for 3pm. He replies that 3 isnt possible, but 5pm works. Im annoyed, but tell him 5 o clock is ok. My sister and I have now been walking around carrying out luggage since 10am. 5pm rolls around and we are at the apartment waiting outside. 5:10 rolls around. 5:20 rolls around. We decide to go to a restaurant around the corner for wifi to message him about where he is and why he is taking so long. No response. I call him. He tells me he is 40 minutes away with another client, and that technically he never told me he would be here at 5. Im very annoyed at this point, but have no options. I ask him when he will be at the apartment. 6:30, maybe. I tell him 6:30 works but it must be definite. Were not going to keep on waiting around for him to never show up. ummm... not 6:30 anymore. 11:30. Im furious. I tell him that is not a reasonable check in time and he must come earlier. He tells me I should feel free to come to him if I want, but that he is waiting for another client to come for up to an hour and a half, and that he cant come to us. He tells us he is very busy and wont be able to see us until 11:30 unless we come to him. He then informs me that he is on the absolute other side of Vienna. I tell him I will only come if he is willing to pay for transportation there and back for my sister and I. He refuses and informs me he is doing a favor for me, and that I should be paying him more for such a nice accommodation. In fact, I owe him a favor. Irritated, I hang up the phone after informing him that he is about to receive an awful review, and decide to find a different accommodation elsewhere. I wasnt going to make my sister carry her luggage around another 6 and a half hours waiting for a guy who has shown us he probably wont show up anyways.Edit: so I contacted air bnb like you guys recommended. I got a full refund including services fees and 100 dollar discount the next time I use air bnb. They were awesome to me and I cant recommend air bnb more. If you guys want to know the name of the host Im happy to share because I cant review him with a cancelled reservation Now the financial part. I paid in advance for my air bnb. His cancellation policy is strict, meaning I get no refund for cancellations. I must request a total refund from him, and it is up to his discretion how big of a refund he gives me. After 72 hours if the issue isnt resolved then air bnb will be contacted. How do I make sure I receive a full refund? This is bothering me considerably, and I still feel as though I did the right thing by turning down his business. The thing is that turning down his business doesnt really work if he gets to keep all my business. Help me out reddit, Im just a 20 year old kid trying to enjoy a weekend with my sister before I dont see her for another year again. Thanks. Assistant: If airbnb refuses to give you a full refund you file a dispute with your credit card company. Human: I never would have thought to do that. Thanks, I do appreciate it. Do you think Ill have an issue getting the money back?  <response>: Especially if you explicitly say you never received the services you paid for. 