<prompt> Human: Hello,I ordered a somewhat expensive item 550 from what I thought was a reputable online retailer. I had read positive reviews about them from other redditors, actually, nothing negative. Anyways, I got a great deal on this item, which typically retails for 1000 elsewhere. Ill be honest in that I kind of exploited a loophole within their website. They have a make us an offer button for an item that retailed for 900 on their site. I punched in 650, and it was automatically accepted! From there, they had a site-wide 15 off for cyber Monday, which stacked with my make an offer. I believe this was the unintended part. This brought the price down to something that likely caused them to take a loss the 550. Regardless, when I placed the order I got an automatic invoice from them, and an email from customer service saying, your order is being shipped directly from the manufacturer, and we will send updated tracking number once available.Well, that was on December 2. I have reached out multiple times since, via email and phone, still no update. They have already charged my card and it has been processed. When I called, the guy said it was a very popular item and the manufacturer might take some time to ship. That was on December 9th. I have sent follow up emails since to no response. My question is, should I submit a chargeback to my credit card and tell them to screw off? I find it ridiculous that it would take this long to get some time estimate on the shipment. I feel like i have been ignored. I really want the item though.  <response>: I find it ridiculous that it would take this long to get some time estimate on the shipment.You made an order on a popular item during the holidays. 18 days is long, sure, but its perfectly within the realm of possibility for the item as described. Its ultimately your choice as to whether or not you cancel the order, but from my perspective the retailer has been forthcoming to the best of their ability, and shouldnt be penalized for providing a popular item at a heavy discount. 