<prompt> Human: My wife and I have been ATT customers for years. The internet was average at best, but it was our only option so we were stuck.We recently discovered that comcast offered internet in our area over 3x the speed as ATT for the same price. Fantastic. Weve been customers forever so I know we are way out of any contract we would have signed up for. I call comcast and get everything installed.The problemWe called ATT to cancel and they are telling us we owe 120 in early termination fees due to a 1-year contract that we agreed to in Feb-18.1 We did have an ATT person come out to our house to check if we could get a faster speed and I explicitly asked if this would have any affect on our current price OR contract. I was told no. The service tech did his thing and came to the conclusion that we wouldnt be able to increase our speed because technical jargon. Our account ended up not changing.I know I cant dispute the charge due to lack of fullfillment on their part, because even though the speed they delivered was less than half of what we were paying, they put the up to XXmbs for a reason.Is there anything I can do to argue the agreement to a new 1-year contract? They are telling me I was made aware and agreed. This is a complete lie as I would have never agreed to jump into a new contract just because. Our speed or price didnt change.I asked for proof and they said our system says you verified that it was ok.EDIT: Im on the phone with them and they are having trouble producing the proof that I agreed. They are saying I agreed verbally but Im pushing back on them that I didnt agree verbally and they are stalling. I think we are making progress! Thank you for the help so far.UPDATE: Just got off the phone with ATT. They couldnt prove that id agreed to the contract and waived the fee. I checked my account and saw the 120 credit that will cancel out the fee. Ill be sure to check it a few times in the coming weeks but it looks like we are all set. Thank you guys for your help.  <response>: Ask for copies or proof of you agreeing to the extension. Dont settle for just The systems says so. 