<prompt> Human: I signed up for a new Verizon account a couple weeks ago. Before signing up, I asked the agent whether it would be a hard credit check or soft credit check. She told me it would be a soft credit check. I told her I would not authorize a hard credit check since I dont want to lower my credit and have it stay on there for two years, and she assured me that it would be a soft credit check. So, after confirming it would be soft, I went ahead and opened my Verizon account. A week later, I check credit karma and theres a hard credit inquiry by Verizon Wireless. Im very angry that despite me making sure and the agent assuring me that it would be a soft check, it turns out they did a hard check. What action can I take get this off my report? If Verizon doesnt help which I expect some hardship since they lied in the first place, what can I do?  <response>: This is something that shouldnt matter. Pay your bills on time and your credit will continue to go up. Fretting about little things isnt worth the energy.Otherwise, check out this page about disputing it. Its likely going to cause problem with your Verizon account though. 