<prompt> Human: The bank who originated our mortgage sold it off and we signed paperwork at the closing table. We were given the name of our new bank, but thats all. We havent received any welcome information yet. I called the new bank and they cant find any record of our mortgage in their system, and said sometimes it takes up to 60 days. Our payment should be due June 1st, so the person on the phone said to just send in a check to their address and theyd allocate it after the fact.Im not comfortable sending in a check to a bank and crossing my fingers that they figure it out because we have no account number, no loan number, no reference number, or anything to help them allocate the funds correctly. Other than calling back and hoping they open an account before the 1st, what should we do?  <response>: call your original lender and verify where payment needs to be sent and tell them new bank doesnt have info. if its 60 days the old bank should take a payment. they have this process down, they dont want any delay in your payment getting to them.if all else fails i would physically go into ether the old or new bank and have them call the other bank with you there on a conference call and get it worked out otherwise nether of them are getting paid now are they! 