<prompt> Human: Im 21 and I live in California with my fiance. I make roughly between 700-1,000 every 2 weeks due to random overtime, and she makes between 300-500 every 2 weeks due to part-time. We have lived in our apartment for 10 months and when we moved in Amanda signed up for pge in her name and we went on the balance payment plan they recommended. This month Amanda signed up for the Care Program for 30 off because our monthly bill is always 200 which is outrageous because we really dont use much and its just too much. Well when we were approved they gave us this bill and said it was the total amount we owe from the past 10 months that they havent charged us for because of the program were on. The only thing they were willing to do was break it out into a 4 month payment plan. Ouch. So that puts us around 500 in power bill monthly. I dont understand how this is possible. Back in December Amanda accidentally paid twice and they gave us the 230 in credit on our account for the following months. Why would this not be used for the amount we owed? Never once was this amount mentioned to us. Not when we have called, nor in all of the monthly bills they sent us. Fortunately my mom is willing to loan us the amount and we pay her back, but I want to know if this is something that Im totally at fault for or if I can fight this?Thanks guys..my anxiety is through the roof right now and I am worried about this a lot.Edit: took away fake nameEdit: called CPUC and they connected me with a higher rep from PGE. She called me back today and explained that they had not been charging us for the full amount we use because of the b.s. plan we were on. So since we changed plans we now owe 1.1k. The rep split it into a 12 month payment plan and gave me numbers to call for financial support to pay part of our bill for us. Im hoping to God they help... So this all did not go in our favor. Still thinking of filing a complaint with the CPUC and see if they can get it lowered as well...Assistant: have you checked your not paying some one elses electric like the landlords,pge charges from 18 cents to 35 cents kw,get cfl lampsget plug strips to turn off power when your not using it,if you have and old meter get them to check it,unplug everything in the house turn off the lights even disconnect the bell transformer to see if someones stealing your power Human: So just shut everything in this apartment off at the breaker box and then watch the meter? Not sure which meter is ours. If this be the case how do I prove we are victims of this  <response>: Your PGE statement should have the meter number on it.If you turn of the main breaker for your apartment, your meter should stop moving. If its a different meter that stops moving, then you found your problem right there. 