<prompt> Human: My mom got rear ended the other day and both her and the person who hit her have AAA insurance. However from how she explained it to me she ended up paying 500 out of pocket because the other person isnt completing the claim.Can she do anything?  <response>: First, file a police report if she hasnt already. Second, was this called in to her insurance? If fault was already determined sounds like the other party is denying fault - then their insurance should be paying for the damage. Youre missing a lot of details for us to be able to help you. 