<prompt> Human: Over the past few years I started getting emails for a Capital One 360 account that does not belong to me. I know this because the emails contain the last four digits of the account, and none of my accounts end with the same last four digits.The account is not reflected on any of my credit reports or anywhere else. It just appears that someone else is using my email with their CO360 account.The emails I receive appear to be legitimate. They contain https links to the Capital One site. The emails themselves are often reminders to make a payment or that the account is past due.Ive called them numerous times to try to resolve the issue and they have never had a meaningful response. Ive also reached out on twitter and emailed their fraud division. No response.Recently, I discovered that I if I click on the link within one of the emails regarding repaying this account it takes me to a form. The form can be used to fill out payment info e.g. credit cardbank account to pay the account and it has a pre-filled phone number. Now for the interesting part. I was telling my brother about this and he said the exact same thing was happening to him. He said hed called and everything, and that he still continues to get the emails. Has anyone else had this happen?Why is this happening? Could it be users that are changing their emails to other user accounts in the hopes that someone might accidently pay their account on accident?  <response>: This happens to me, but its caused by a handful of people who have similar names and dont know their own email addresses. When its from a business, Ive had zero success getting the emails to stop. - Wells Fargo account that hovers around 20? I know a subreddit that you might find helpful. - Kindle UK purchases of romance novels? Not really my thing, but reading is good. - Planning a gals weekend and then getting looped in on emails to a subset of the original list complaining about the other people? Seems like a plan for success.So far as I can tell, the examples above are all separate people. 