<prompt> Human: Im very confused. I went to the IRS.gov website and clicked on contact your local office. I called several offices in my area and cant get through to any of them. Im trying to help my mom get a copy of her statement of earnings in order to apply for a county tax reduction on her home. In the past, she was able to call them and either pick this request up, or they would fax it to her directly. Can anyone give any suggestions or feedback? Thanks in advance.  <response>: IRS employee here:The local Taxpayer Assistance Center contact numbers provide recorded information about services provided, and hours of operation. They are not customer service lines.If she needs face-to-face assistance, she will have to visit and wait in the queue for her transcripts.Search Get Transcripts at irs.gov. She may be able to obtain what she needs online immediately.Thank you for reading. 