<prompt> Human: So her loans are through Navient and we just keep getting the run around and were kind of at a loss right now. We tried to fill out a form for this a while back and it said we couldnt because it wasnt in the re-certification period. We didnt think she was on it previously, but maybe she was, would they have enrolled her by default?However, even though they said it was rejected, they then lowered her monthly payment. It now says she is on the right payment plan but shes making vastly more money than she used to, so I feel like something is up.It doesnt put me at ease that as I started researching this a bunch of lawsuits came up about her lender doing illegal things.Sorry if this is vague, Im just getting into the loop finally as she was trying to handle it herself and is getting frustrated. Id have had a lot better information had the loan originally been mine. If anyone can help but needs more info, let me know what to find and Ill get it. I just honestly dont even know what that is at this point.My questions are where are resources I can look up to find out the proper info? I literally dont even know what to google for.Also, is there someone in a fiduciary type roll you can hire to help with this? Im not above paying someone a few hundred bucks if its going to be solid professional help.  <response>: My wife is on track and it was suggested and she followed the suggestion to apply for PSLF every year. They send you a rejection letter saying your employment qualifies, and I believe confirming your loans are eligible, but you have not yet made 120 qualifying payments. This provides a paper trail so they cant surprise you later and get away with it. 