<prompt> Human: So someone got into our Kohls shopping account and ordered 1000 worth of stuff and had it shipped to our house. It was an odd thing, why would they do that? I called and disputed the charges as I didnt really want the goods and they opened a case and said more information would be forthcoming. A week or so later I get a letter saying that they have determined that the charges were legitimate and that they have closed the case. In the mean time I have 1000 worth of stuff in my house waiting for further instructionsI call back in and am a little frustrated at this point. They explain that what the perps are after was the Kohls Reward Cash, which also goes into your shopping account as well as gets emailed to you. I do recall this from the first call, she said that she was going to get the Kohls Cash quick... but that was all that was said at that point.So I reiterate that I did not make the charges but wanted to know what I am supposed to do now. They said to just return the stuff to the store get my refund and be on my merry way. Easy enough... other than the inconvenience of doing so.This is where it goes bad.I return the stuff to the store... but they cant give me full credit for it because... someone spent the 200 Kohls Cash already. Cue the next phone call while the store manager who was awesome I might add works with me trying to resolve the issue... this isnt the first time they have seen this issue, at this store just the week prior they had another fraud return. Im guessing there is an exploit on their website somewhere that people have gotten into or something, they didnt get into our email or anything else... someone needs better site securityI digress.Anyway, turns our that the cash was indeed spent, and they track it down to a store literally across the country from me. Guy says no problem, I will put back in the dispute and they will clear up the 200 no problem... unfortunately I cant do it, I have to reopen the ticket with the original person running the disputeIm starting to gather that this original person is a real moron.Ok, so Im happy again. Things will get patched up no problem right?Wrong.I get my bill a week or so later, the 200 is still on there and now they want me to pay for it.I call in again.This time Im rather mad, Ive been kind long enough but this is going on 5 weeks now.Turns out Original Person decided that since the Kohls Cash was indeed delivered to our email address that we MUST have spent it ourselves... somehow teleporting across the country to do so, and also forgetting that the perps had access to our shopping account and got the Cash info as it is instantly delivered with your purchase.So now I open the dispute again, we spelled out the problem for Mr.Mrs Original Person what the problem is, explaining that it was spent in a different state, and that the shopping account which also contained the cash was compromised.What other recourse do I have? This stupid card doesnt have a VisaMC logo or anything on it. Im about to shred the whole thing and let it sit out there and dispute it at the credit agency level.KOHLS Get your act together and secure your dumb website!Edit:Thanks for all the suggestions and help. It is a great community here!I did run the search, great idea BTW. One hit showed up but that site was only an email database, no passwords attached to it, leading me back to the idea that it is possibly an exploit on their website. If you read down through the replies, it seems like it is an organized group doing this based on the types of items being purchased rugs in several they group that hit me also had the ability to spam our inbox trying to hide the order confirmation email among the garbage messages, no everyone has that ability.  <response>: When my grandmother passed away my mom tried to close her khols account and khols accidentally closed my moms completely different names and addresses and my mom had to fight with them for months and months to get the correct account closed and could never get hers reopened in the mean time because they refused to believe that she, my mother, was alive. 