<prompt> Human: Ive always known that ads on the Internet that claim you have a virus! Download our program to clean your computer were total scams. But my mom actually called a number on the ad, talked to someone, granted them REMOTE ACCESS to her computer and had them wiggle around in there, run a scan and confirm she had viruses. Then went on to tell her she should take it to Best Buy or Staples to get it cleaned and they charge 350. But they can clean it for her remotely for less! Ha! As if. She said she has no money and ended the conversation. What damage has already been done? Is any of her financial information compromised? What do I do now? Have no idea what happens when you actually fall prey to these scams. Any help would be appreciated.  <response>: First thing she needs to do is contact all financial institutions and cancel her current cards and order replacements. Next change all her account passwords and run virus scans on her pc. Her new passwords should be pass phrases with a variety of upper and lower case letters with some numbers sprinkled in. Make sure she changes everything she may have ever accessed from said pc. Once security is taken care of have a sit down talk with her explaining the dangers of unprotected Internet with strangers. Edit probably a good idea to disable remote desktop on her pc as well. 