<prompt> Human: I cancelled my Spectrum service because I was moving out of state, and they sent me a box with a pre-paid label to ship my router back. I dutifully did so the same day my service was cancelled, and then was quite surprised to receive a call two weeks later from a representative asking where my router was. I kept calling every week since then, but it never turned up. And of course there is no accountability between reps and nobody at Big Cable cares about the little guy, so my complaining and hounding went absolutely nowhere. Then I ran across this thread on this forum, which I really wish I had known about before I shipped my router back to Spectrum:A rep told me that they send to collections after 6 weeks, and I have an 800 credit score that I didnt want dinged over a missing router, so I reluctantly and resentfully paid the 78 charge this morning. I also filed a complaint with the FCC in the hopes that maybe others will eventually complain about this practice as well and something will be done not high hopes in the current US climate, but you never know. I am lucky enough to have Wave G in my new location, but will certainly do my best to avoid being a Spectrum customer ever again in the future - they lost a customer for life over 78.Anyway, not looking for any advice, just wanted to try to save someone else some future pain. If I had to do it all over again, I would have taken the router into a Spectrum office and demanded a receipt, the persons name receiving it, etc. Assistant: Do you have the tracking from the package? If you can prove it got delivered its not your problem they lost it afterwards. If they emailed you the label it might have the tracking or you might be able to click the link again and get it.Human: No, alas. I just turned it over to my mailman who I actually had something of a personal relationship with, I trusted, and who had successfully delivered 30 outgoing boxes for me over the last year. It never occurred to me at the time that there would be any issue. I send lots of packages with pre-paid labels and have never had one go missing before now. In the future, I will be taking these things down to a human being myself and getting every possible piece of information about the return before I leave the item with a cable company rep. Another person up-thread suggested that Spectrum should have the label tracking number, but I asked a rep about that, and she told me that they only had the record that a rep sent me a box and label, but not the label info, apparently. Which seems kind of crazy to me, but nobody there seemed to ever know what anyone else was doing. Its possible that someone at Spectrum had that info, but just not the people I was able to speak to.Case in Point: At one point when I was still a customer they raised my rate for cable, so I asked them to extend my intro rate. They refused, so I cut the cord. Not one week later, I got a call from a rep offering me the intro rate again! I explained to her that she was offering me exactly what I had begged for five days prior and was told I couldnt have, and she had no idea what I was talking about. I was irritated by that point, so I refused, and then got a call a week about it for the next six months and a bunch of junk mail! Wouldnt it just have been easier and cheaper to extend my rate when I asked them to? Its ridiculous. Everything about Spectrum was just a comedy of errors. I am so, so happy that I am not forced to deal with them anymore.  <response>: Yeah, all you need is the tracking number thats on the prepaid label. Dropping it off or giving it to the mail carrier wont matter much; the tracking number will be the same either way. Call Spectrum and have them track it. Ask for supervisors until you reach someone that can look it up. If they created the label using shipping software, a record of it exists. Youll just have to find someone who will put in the effort. I would consider writing a letter to the CEOs office:Thomas M. RutledgeChairman and Chief Executive OfficerCharter Communications Headquarters 12405 Powerscourt Dr. St. Louis, MO 63131Keep it simple. I shipped the router back using the label provided. CharterSpectrum lost it. Please track the package and credit my account. If this is sent to collections, Ill hold you liable for any financial hardship. 