<prompt> Human: So I found out from the guy that lives in my old flat that my bank has been phoning his house phone looking for me saying someone has been accessing my account, he got in touch 2 weeks ago and since then I have had an absolute nightmare.I phoned them and complained because they have my right address but didnt change my phone numbers. I told them I have had a new number for two years and changed it way back then but they didnt care and told me I have to go to the bank to change details even though I did already!. The girl asked what I was complaining for and I had to explain that someone had apparently accessed my account and if it was true. If so why had the bank not blocked my account to stop any money going in or out? All she did was apologise and say that in order to find out what happened I would need to talk to a fraud team, at which point I was cut off the phone from them.Call back the next day and get the same bullshit, I ask why they still havent blocked the account and I get another apology but she doesnt do anything but tell me I need to be transferred to a fraud team again! And I get cut off from then again!! The person taking money has spent money since these two conversations and now its the weekend and I cant get to the bank or phone again till Monday! Im going crazy here because I have no idea what to do next, any help would be great, I know its a lot to read so thanks in advance!  <response>: okay, so, you got disconnected during phone line transfer, and didnt call back.two days in a row.you didnt visit a branch.you didnt ask for the direct number to the fraud department. my best guess is, the bank probably also did not give away your account access information to this other individual.step 1 on recovering your security and some assets:some personal responsibility. 