<prompt> Human: So heres the situation. I purchased a washer and dryer from lowes and pedestals during their black Friday deal. Paid roughly 1500 for the set. Didnt have it delivered due to the fact that we are not closing on our house until January 12th.Got a phone call from them today telling me they dont have the washer anymore and they could still sell the dryer to me but they would replace the washer for a different onedifferent company, plus Id have to pay the difference since they are no longer on sale.My thoughts are they should give me an entire new set same quality or better due to their mistake for the same price. Any thoughts on how to move forward or who to talk to for this?  <response>: Lowes always does this garbage. Go into the store and talk to a manager face to face, phone calls go nowhere fast with Lowes. 