<prompt> Human: GF got a bill from a dentist appointment that happened Sept. 3, 2014. They claim they have sent multiple bills and called numerous times, but we have received no such communications. The bill also has the note of set for collections.Do we have any recourse?Additional info: Insurance company says the claim was incorrectly filed and therefore denied. Dentist office says the insurer messed up. Edit: Thanks for the help. I think we got it all cleared up now.  <response>: First thing to do: Call the dentists office and tell them that you have received the bill and intend to get things straightened out. This should prevent them from sending it to collections or get them to withdraw it if its already been sent. Second thing to do: Confirm what your next step should be. Should you submit the claim yourself? Should the dentists office submit the claim? Third thing to do: Follow up regularly, to ensure that things are moving along as expected. 