<prompt> Human: Hoping someone has a good way to deal with this issue. Basically Verizon fucked up and took my bill money out of my checking account twice. Long story short, they were supposed to give me a credit of that amount but didnt, then CHARGED me that amount extra on this months bill. After literally 15 different phone calls close to 6 hours time on phone the issue is still not resolved. I owe them 400 for one bill - its currently showing 800 at one point it said 1200 ugh. Basically I cant get this resolved and Im losing my mind. Everyone says they will fix it and then they dont. Mostly they say fixed it give it 24 to show on your account and then it doesnt. Any ideas?  <response>: Id be interested in having more detail about why the bill is doubled or tripled. What are these charges and why do you not owe them? Its hard to say how to argue your case without really knowing what is going on. 