<prompt> Human: The water company alerted us and said we used 1000 gallons in a single day. We usually use about 900 gallons for an entire month. This isnt possible because nobody was even home that day. Nobody left any water on and I know because I was the last one to have left the house. The toilet wasnt running either and the landlord checked for leaks and there was none. The water company refuses to send anyone out and gave me the only option of once in a lifetime leak refund which she said would not cover the entire bill. She refused to tell me anything else other than repeating how much was used that day over and over and how it could possibly be leaks, sprinklers, or owning a pool which I told her multiple times I own neither and have no leaks.What do I do? Do I have any options other than to pay for the phantom water?Edit: for perspective Im looking at my monthly usage and it goes like this:April 12- 60 gallonsApril 13- 135 gallonsApril 14- 30 gallonsApril 15- 1638 gallonsApril 16- 22 gallonsApril 17- 45 gallonsEdit: Got a reading by reading which goes as follows:Between the previous day at 8 pm to 3 AM the next day : 748 gallons3 am to 9 am : 760 gallons9 am to 3 pm : 86ish gallons3 pm to 9 pm : 43ish gallons  <response>: The problem in this situation is that youre likely speaking with a phone rep who has no more information than your usage numbers and has been provided with generic, scripted responses to people complaining about their bill. In your shoes, Id continue making phone calls, try to get my calls escalated to a supervisor, politely demand they manually inspect the meter, and if all else fails, call in the local news station to do a story on it. As ridiculous as that last step may seem, I often see news stories about noncooperative utilities grossly overcharging people and refusing to even consider that it might be wrong -- until theyre featured on the news, and then some exec is stuck doing PR damage control. Then everything is magically resolved. 