<prompt> Human: My wife and I traveled from the United States to England to celebrate our 8th anniversary from August 7th through 17th. My wife has a lot of allergies to perfumes and scents. We contacted a hotel in England and had several e-mail correspondences with them outlining my wifes issues with allergens down pillows, aromas in the room, etc. The hotel in question had been flagged as putting air freshenerperfumes int he air conditioners, and we asked them to guarantee this would not be the case with our room. They said there would be no scents in the room. We book the room based on this information. So we get to the hotel, and everything we were told about the scents was a lie. The hotel has one staircase leading to the rooms its an apartment set-up, and there are machines set up on the walls that spray scent at you as you pass - no way to avoid these. There is a huge perfume scent in the hallways. When we get to our room - heavy scent in the sheets, the pillows, and in the air conditioner despite what we had been promised ahead of time. My wife ends up having 8 asthma attacks in the first 12 hours there - the only way we get through the night is turning off the AC, opening every window in the room, and having my wife spend half the night hanging out the windows to get fresh air. We make the decision to leave ASAP in the morning. We speak to the hotel manager, who tries to pin my wifes allergic reactions on the London Air, and says we hadnt put anything in the room the day of your visit, but conceded that prior visits had scents put directly in the air conditioner, and nothing had been done to clean out the residual scents which were extremely strong. We book another hotel and move for my wifes health, and I immediately put in a dispute with our Credit Card company Chase. Spoke to a woman on the phone who said it would be looked into. Got a phone number from her to follow-up, and the phone number was incorrect I looked up after the fact and it was off by a digit against Chases international phone line for dealing with disputes. I check daily online, and my dispute is still shown as pending. I get home from work today, and I have a letter from Chase saying that my dispute was denied. Cue 90 minutes of phone calls. To sum up: 1 The merchant has a no cancellation policy. 2 Because of this no cancellation policy, I would have to prove that the room had scent in it. 3 Providing pictures of the automated scent dispensers that are featured on the hotels website arent proof and 4 Providing multiple reviews from other patrons of the hotel on various websites about this exact issue wont be proof so, 5 There is literally no way I can prove that the room had scents after-the-fact despite photograph proof of the machines that shoot scent, or other corroboration that this is a problem with the hotel in question So Chase is absolutely refusing to issue my money back. Im being told that the hotel is allowed to lie to me pre-booking about the environments of the room, and that we are bound by the no refunds policy of the hotel because we cant prove something that cant be proven a scent after the fact - meaning that we are out the entire charge 1600 and our only other choice was the stay at the room and likely end up with my wife in the hospital after another day. I cant believe that this is happening; maybe Im naive, but the situation is at the point where the merchant was allowed to lie to me about the room pre-booking, put my wifes health at risk, and my credit card company says theres nothing I can do about it. Please help! I dont know what else I can do at this point, and I could use any advice possible.EDIT - Fixed a couple of spelling mistakes  <response>: I have to say, you should NOT have booked this hotel, merely asking them to not scent the room for the one time you stay is a guaranteed recipe for disaster given your wifes allergies are that bad... shouldve sought out a place that was already dedicated to providing scent free. 