<prompt> Human: I had a routine cleaning at a new dentist office about 6 weeks ago. After looking at my X-rays, they strongly recommended that I get a night guard to prevent tooth grinding while I sleep. They put a lot of pressure on me to agree to get one fitted that day, and I reluctantly agreed. Now Im really regretting it.I have Anthem dental insurance, and they say they dont cover night guards. No surprise there. My dentist is in-network with Anthem. Anthems website says the in-network fee for a night guard should be 344, so Ive already paid this to the dentist office.However, they filed a claim with Anthem, and it was denied, so now theyre saying I owe the full billing amount of 700. I feel like thats a big ripoff, and I feel like Im being extorted here. This price was never presented to me until a few days before Im supposed to pick it up. Im really not sure how they can get away with charging more than an in-network fee, but supposedly since my plan doesnt cover that service, the dentist has free reign to charge whatever they want apparently. I dont really understand how thats possible.But anyway, Im wondering now if its too late to back out of this. I dont want to pay 700 for this stupid night guard, I just want my money back and to pretend this never happened. I still have not picked up the night guard yet. Here are my questions: The office manager told me theres absolutely nothing they can do about the price, theyre apparently not allowed to accept anything less than the full 700, otherwise they could be in trouble with the insurance companies. They are not wiling to budge on the price at all, and theyre required to charge me the full amount because my plan doesnt cover the product, even though theyve agreed on a lower in-network rate with my insurance company for this same product. Is this true, or is that a total crock of BS? If I never pick up the product, am I still responsible for paying the full price for it? Am I allowed to have a refund of the 344 Ive already paid? They did send it off to some lab for a custom fit, so I hope that doesnt make it too late. However, Ive never picked it up, so Im hoping that I would not be responsible for the purchase if I never actually receive the item. I hate to leave the dentist on the hook with some mouth guard they cant use, but I really cant afford that expense at this time, and I dont feel comfortable with these shady arrangements. If theyre not willing to offer a refund, would I be way out of line for filing a chargeback against them product not received, or something like that? I definitely would have to find a new dentist in the future, as that would probably be a low blow in their eyes. But I dont feel like it would be fair to literally throw away 344 for a product Im never even going to see.Am I way out of line with all this? Im really nervous about this, and I wish I never even agreed to fall for their sales pitch about this. I just want this to be over and have my money back.Thanks for reading!  <response>: What should have been done is for the dentists office to per-authorize the work with Delta Anthem before they went ahead and did it. Looks like you just looked up the covered benefit and assumed it would be covered. It sucks that the dentist wont come down on their price. Keep trying to work with them. I had this exact thing happen recently but got the pre-auth on the insurance. It brought my out-of-pocket expense from 500 to 130 because my office works well with the insurance company. 