<prompt> Human: TLDR: cancelled ATT internet, was wrongly charged 161 for not returning my WiFi box mid July, called and was promised twice in mid and late July to have it credited to my account, called again mid Aug and was promised the credit and email confirmation. Never got email, got the credit on Aug 30, and now they refuse to send a check until 6 weeks have passed. Need help please!!!Full Story:I rented a house with ATT internet through May 31. I cancelled ATT service June 5, and returned the WiFi box at UPS June 10 to avoid a fee. I thought nothing of it until my WF credit card was charged 161 I had AutoPay set up for a failure to return my WiFi box in my July billing statement. I called July 15th to rectify this, and afternot initially seeing the returned box, the rep did a little digging and saw that I had indeed been inappropriately charged. They promised they would initiate the process of transferring the money and I thought nothing more of it. Two weeks later there was no confirmation from ATT or no credit to my account, so I again called July 30, this time making sure to get a timeline of when I would see a transfer. She again didnt initially see that my box had been returned, but after digging more again saw it had been returned. She said that it would take 5 business days, but I could expect to see the amount returned by Aug 8. Come August 20th, I still have no form of contact and no credit. I call again on the 22nd, making the rep promise me that I would receive an email confirmation of the transfer. She said I would get the email within 1-5 business days. Finally, I get the amount credited to my account Aug 30. I still have gotten no contact outside of my phone calls TO customer service. I call again when I see that the balance must be constant in my account for 6 weeks before I can get a check mailed to my address. I recorded this call wish I had done that earlier when the rep promised me I would receive an email within an hour of ending our call, and he couldnt expedite the process of sending the check but could forward my complaint to a higher department where it would undoubtedly be looked at paraphrasing but the idea was I would definitely get the response I was looking for.4 days later and I still havent seen anything. My credit card bills arent due but they currently outweigh my savings and checkings by 200... is there ANYTHING I can do to either get ATT to expedite the process or reimburse me with more money as repayment for them holding 160 for 3 months???  <response>: I dont know why you havent gone into a retail store and politely asked a manager to help you. They can actually forward up your issue to internal management or call in to internal customer support with you to get things done.Source: Currently a store manager for ATT 