<prompt> Human: She just tried calling Wells Fargo and they told her the only thing she could do is say it was unauthorized, which from the sounds of it the explanation was very vague. There has to be something she can do, right? I suggested that she call the bank back and move up the chain of command until something gets done or threaten to close her accounts and find a new bank since shes been a loyal customer for many years. Any other ideas? Thanks.Update 1: this was a rent check and after some research through statements, this was a 2nd check written for the same month of rent because the landlord had washed the check and requested a new one which would mean this is unauthorized. Update 2: The check that was washed certainly doesnt look to be washed. Landlord is now claiming it had to have been in her rent bag.Assistant: Update: this was a rent check and after some research through statements, this was a 2nd check written for the same month of rent because the landlord had washed the check and requested a new one which would mean this is unauthorized. Human: If you didnt put a cancellationstop payment on the original check, its not unauthorized. Its a check.Assistant: No its not. Payment stops on checks are only good for 6 months according to the banker, which wouldnt have helped in this case anyway.  <response>: And they should refund the 6 month old check they werent supposed to cash in the first place. They messed up, not your girl. Wells Fargo owes her for breaking company policy and cashing a 6 months old check. 