<prompt> Human: I checked my credit report, and it showed I had a delinquent account in collections for a JC Penneys credit card. I have never had a credit card, or attempted to get one from GE Capital BankJC Penney. Looking up the information, it is for someone else entirely, in a different city in the same state. I disputed the claim saying I knew nothing about it, and it was not my debt. The dispute came back, saying it meets the FCRA requirements and would not be resolved. I called the debt collection company, informing them it was not my debt, not my account, and was reporting to my credit in error. They ask for my information, then it starts to get weird.I give them the last 4 of my social, the person on the phone takes a minute, then says they will need to escalate this to their supervisor. The supervisor asks for my full social, then says it will be a 15 minute hold. He comes back to the phone, says he will answer no more questions at all regarding this, I will need to fax my Social Security card, and my State ID to a number. I asked what for, he repeated he will answer no more questions. I want to know if sending in my documents will result in them taking the mistaken claim off of my credit report. He again repeats, he will not speak to me about this issue any further. He gives me a fax number, tells me to call back 7 days after sending in my documents, then hangs up.Obviously, I do not want to send in my documents with the situation being as sketchy as it is. I am curious if they broke some sort of law they do not want to admit to, by possibly mixing up credit information, sending me mail, or if they think it is an identity theft issue. I have no other accounts or debts from an Identity theft standpoint, and a JC Penney card with a sub 500 balance doesnt seem like typical ID Theft behavior. Any insight as to what my next steps should be would be appreciated.  <response>: First, dont send him anything. Second, contact all three credit bureaus where this is marked as your debt and dispute the information. 