<prompt> Human: So the company is ECSI. They recently took over a loan that was previously serviced by a company called ACS. Up until my January payment, there were fees charged for a CC payment, but if you made a debit payment, there was no fee associated with it. Unsure of direct check, as I never had a need.As of now, though, there is not a single option to just pay the amount due and not get charged a fee. And this fee is relative to the payment being made, not a flat one. So, if I pay the minimum 42.xx Im charged a fee of 2.68 6.3 of my payment If i pay the loan in full 2,458.xx Im charged a fee of 98.10 4Ive tried to contact the company and figure out if there is a way to get around this fee, but they wont answer phone calls, an inquiry via email went unanswered for almost a month, until it was put in Denied status this morning.Im pissed, and if I didnt really give a damn, Id probably just not pay them until I get a bit of info on why they are doing this well, I know why...theyre sharks... but moreover, Id like to see what options if any? are available to me that will avoid a fee.Does the CFPB offer any assistance in situations such as this? Ive filed a single complaint before, and it was actioned VERY quickly by the offending company, however Im not sure if there is any grounds for a complaint here, other than just shitty predatory practice of taking a fee for every transaction. This is a windfall for the processing company, and with no other options seemingly available, Im at a loss here...Assistant: Their website says there are other payment options. Dont use CC or Debit cards if its not free.3. What Payment Options does ECSI offer?ECSI offers the ability to make payments via several methods. You can make 3 types of payments online including Direct Payment future or recurring ACH Payments, eCheck single ACH payments drawn today, or Credit Card. We also accept ACH and Credit Card payments over the phone. You may also mail a check or money order to ECSI. Human: Yes. I guess Im going to resort to mailing checks. Was just hoping that there was an option available to avoid this if possible...Im unsure of whether Im more pissed that they are not responding to my inquiry, or that they have added the surcharge...  <response>: Are they charging for ACH payments too? That is probably your alternative to mailing a check. 