<prompt> Human: I received a gift card for switching wireless carriers. I have never used it. Checked the balance and saw a transaction on June for 222 that I did not do. Called the merchant online travel and they told me the name of the person, where they stayed, and when. The card company says they will only honor dispute within 60 days, which has passed. Are there any other things I can ask for?I suspect that the person who used it works for the card company or the company was hacked. Would the company be liable for the money in either of these cases?  <response>: Hi I work in retail loss prevention and this kind of thing happens all the time. You can file a police report and try to see where it was spent but your best luck is to go through the issuer of the gift card. If its from wireless company even they will have loss prevention managers somewhere up the chain you just need to get in touch with one of them. A Verizon, ATT, etc. store will not have anybody actually in the store that can help but they have people that oversee multiple stores that deal with these kinds of things. Give them your info and see if they can help you out, as somebody who does this job we absolutely love catching our own employees! Good luck! 