<prompt> Human: Title pretty much says it all. Im located in Alberta. The car I put the deposit on has since been sold to someone else. They do not return my emails, and when they speak to me on the phone it goes like this; The refund is coming soon. It hasnt thus far because x excuse. But its coming. Wait. Wait some more. Nothing. Call them back. Rinse and repeat. This has gone on for about 3 and a half months now.. So whats the deal here? Is this not straight up theft at this point? How should I proceed?Assistant: Have you written a snail mail letter?A certified letter stating,Dear Finance Officer, or Concerned Party,I contacted your finance department on 11 June, 2018 and spoke with Name. At that time, I was informed that the refund of my deposit was on its way to me. Repeated attempts to collect it have met with failures and delays.The time limit to charge the payment back with my bank will expire soon. Additionally, the missing money has left me with severe financial hardship. With this in mind, please be advised that I will proceed with charge back proceedings within 10 business days of the mailing date of this letter if the issue remains unresolved.Thank you for your prompt attention to this matter.Sincerely yours,Your NameInclude any needed account or other information here.You can leave the part in parenthesis out if you dont remember a name. Change the date, OR call today and nail the letter tomorrow.Giving a definitive deadline is many times more likely to gain results.Human: Thanks for that. A good idea  <response>: Dont bother with a letter, the documentation from your emails alone even if they didnt return them will be more than enough to directly initiate a chargeback. 