<prompt> Human: I checked my credit score and it had gone down. When I looked at why, there is a Citicards account that was opened up in August that I did not open. The note for the account says Affected by natural disaster. Then 918 of the 1000 limit was used. So I called Citibank credit card department and they couldnt find any accounts opened under my name and social security number. So Im not sure where to go now. Does this mean my identity is stolen?  <response>: Ive had weird problems with Citi before. When I received a card from them a few years ago, I received one for a family member in their name as well as mine in the same envelope. I provided none of their information in my card application and somehow they created a card for them anyway by accident. They had no records of it on their end when I called until I specifically told them the card and they closed it shortly after. Check and see if a family member applied for a Citi card to see if this happened to you 