<prompt> Human: I ordered a camera online last night. This morning I got a confirmation email approving the order. I decided to call them and make sure everything is right with the order and to get the tracking number because they left that out. Once I called they informed me that the camera they were going to send was the wrong color and the battery wasnt included. I went back to the website and it didnt say anywhere that the battery was sold separately. So I told them to cancel the order. Mainly cause of the color issue. I was really set on red. Well the guy told me that it was already charged and he couldnt do anything about it. Asked to speak to supervisor, got put on hold then disconnected. So Im just wondering if I could issue a charge back with my bank over this nonsense.  <response>: So you called once, the call got disconnected, you never talked to a supervisor, and you havent called back? Okay. 