<prompt> Human: When I go to check my credit score, it asks me security questions to make sure I am who I say I am. The problem is, none of the answers are right.Ive never gotten a mortage loan, although it says I did in 2010 and wants me to confirm the credit provider. It also says I have an auto loan as of July 2016, which I dont. It also is asking which counties Im associated with, which Im not with any of them.Help! How do I regain control of my credit score!?Edit: I got a credit report and there is an adverse account from when my checkbook was stolen and used to buy groceries. The police report was sent to the bank and they were able to cancel the check but for some reason it was still sent to collections in my name. I dont know if this has anything to do with the OP though.  <response>: This is common. Im asked about mortages Ive never had, places Ive never lived. Theres a none of the above option on these things. Use it. 