<prompt> Human: Hello everyone, Im having a bit of trouble with this; heres the story.4 months ago, on the 1st of March, I was in Rome, Italy with my SO for a city trip.On that very date, we tried to with withdraw 150 approx. 200USD from an ATM, but unfortunately, the machine didnt give us anything. It basically said please take your money within 30 seconds. Well I was waiting, but nothing came out. After those 30 seconds, the machine said transaction cancelled, it gave my card back and it went out of order.I immediately called my bank to know whats up, and the lady says I just withdrew those 150. I explain her the situation but she says she cant do anything but open a case with the Italians and hope for the best.20 minutes later I walk up to another ATM to withdraw the 150 I actually needed, and I got them.Now, they finally got an answer from the Italian bank, and the Italians claim that the transaction was successful, that I have received the bills.My bank is sending me their proof by postal mail and they say that if I dont agree with their response, I can file a claim against the Italian bank.Now, I was wondering, if they say that there actually is 150 missing from their ATM, can I do anything against that?Is it possible that the mechanic who fixed the machine got the 150 that was stuck somewhere in there?Can I win against a bank?Please help me out, rpersonalfinance !EDIT: I DID get a receipt from the malfunctioning ATM, not sure whether that can help as well.  <response>: This happened to me In Nepal. I didnt pull the money out fast enough and it was pulled back into the atm. I called my bank, gave then the atm terminal info and they took care of everything within a few weeks. Stay the course. 