<prompt> Human: Hi everyone, this is my first time posting in this sub so Im sorry in advance if this isnt the right place for my question. If theres a better place for me to post this please let me know!Basically Im trying to help my grandmother figure out why Chase bank closed out her credit card seemingly out of the blue. Shes had her card for over two years and hasnt had any late payments or fraud and she has excellent credit. On Monday she charged about 7k to her card as a final payment to a wedding venue Im getting married next Sunday. The next day she went to go make a payment and realized she couldnt get into her account online. After a series of calls to Chase, they told her that Experian put a trade block on her account which means Chase cant report her history and thus they had to close the account. So she called Experian and they told her that they didnt know what Chase was talking about and that they didnt show any flags or alerts for her. She talked to Chase again and they still insisted it was Experian who put the trade block and that the account is now closed and cant be reinstated. She asked if she would get a final statement and they told her no. Then she asked if the wedding venue payment posted and they said yes. When she asked how she was supposed to make a payment for the 7k she charged, they said were not asking for payment.So pretty much we have no idea what happened. Im worried that Chase is going to reverse the wedding payment and the venue is going to think were trying to not pay. And if the payment really did post, why would Chase not want my grandmother to pay it? It doesnt make sense that they would take a loss on an account that isnt even fraudulent.Has anyone ever heard of this, or can offer any insight?Some background info: My grandmother did have identity theft with Chase about 10 years ago, but it was on a different account and there hasnt been any incidents since. Any help would be appreciated!  <response>: Call the wedding company and make sure they got their 7k.It seems crazy that Chase would pay the 7k and refuse to pay it back, so its likely they didnt get it or that they did and it immediately got taken back.Wedding company will probably want you to pay that 7k again, if not now then soon. 