<prompt> Human: So first I had a 140 dollar bill. I paid the first month they sent me a notice but I was only able to pay 40. The lady said that was fine and I had lots of time to pay on it. Cue the next month and I get a call from a collections agency. They had sent my 100 balance to collections. When I called the hospital they said that they had mailed me out a statement but then had sent it to collections 2 days later. I still had not received the statement at that time. A few days later I got it and the bill still says 30 to 60 days remaining. I call billing and they say that is also says that in their account. They contact finance to try and pull it back from collections and the finance officer refuses to do so despite it being their error.Also during this time I am attempting to buy a house and have exemplary credit. I have been a patient there multiple times and have always paid my bills.Currently the supervisor said she would try and get them to review it again but I would like to know if there are any laws or rules that I can use to get this turned around. I was completely stunned that they refused to call it back even though it was their error.And I want to avoid paying off the debt collector if possible since this wasnt my mistake. I will if I absolutely have to but really the Hospital should be turning this around because they have the power to do it but just dont want to UPDATE: After complaining to the person in charge of my account and then their boss I looked up the laws put into place after ACA was passed. Then I looked up the billing rules of the hospital in question. They were not in compliance for parts of ACA and their own rules. After sharing this with the boss of the billing department she passed that information along to the manager of the finance officer who denied my claim to pull it back from collections. The Manager reviewed the case and said that the finance officer who first reviewed it and the billing department person who initially sent it to collections had made an egregious error. She called the bill back from collections.So if anyone has an issue like this in the future I believe you have 90 days before collection are reported on your credit report. Contact the person who made the mistake, ask to speak to their manager, ask to speak to their manager if they refuse to help. And make sure you research the rules of hospital or entity you are contacting. The very fact that I could quote their own rules to them seemed to make them realize a mistake had been made instead of dismissing me. Also, always be polite but firm. I cant tell you how many times the manger said that her hands were tied and she couldnt do anything but with enough polite but firm reminders that this was in flagrant disregard of their own rules, she contacted the person above her who realized that this serious error needed to be fixed before any more harm was done. So my advice to anyone in this situation is research, stand your ground, be polite, and try to do all of this before the 90 days in case you need to pay but dont just pay immediately if the mistake is not yours.  <response>: Also during this time I am attempting to buy a houseHang on...hang on. How does this go together with this:I had a 140 dollar bill. I paid the first month they sent me a notice but I was only able to pay 40. 