<prompt> Human: So an old 401k account with about 5K sitting in it was scheduled to be terminated. I sent in the paperwork to have it rolled over. Spoke to a guy on the phone confirming a few details. Check never came. Last month I called and left a message; they never called back. Just now got a statement saying that my new balance is 0 because I didnt roll over in time, and my funds had been disbursed in accordance with the plan. I feel like Ive been mugged. Is there anything I can do?  <response>: Either they created and rolled it into an IRA in your name which probably has horrible fees attached to it, or they cut a check. Call and find out which. 