<prompt> Human: Though its no excuse of course I have been rather busy this past month and recently got sick and forgot to pay my Chase credit card bill, which meant I ended up with a 25 late fee. I just paid today, which was about 2 days late, and immediately after paying online, I called their customer service number.Funnily enough, I didnt even have to ask for her to refund the late fee, because she knew right away that that was what I was calling for. I remained polite and she refunded it for me. I also have the fact that I typically pay the bill on time and this was my first time paying late, so if youre a late payer, this is probably not the best policy.Theres no harm in asking!  <response>: This is very true! My wife and I were busy and worn out from our newborn and paid 1 day late. I called up Citi and asked if there was a way to refund the late fee, but I did not ask for the interest I paid back. The gentleman came back on the phone after a short hold and they refunded both of the fees. 