<prompt> Human: Not sure if this is the sub for this, if not feel free to remove this post.I am currently paying 175month for cable and internet with Verizon FiOS in New York City. I can switch to Spectrum and get the same package Im getting now for about 140 and Spectrum offers up to 500 to help you buy out your current TV contract. Id like to use this info to convince Verizon into giving me a discount Id rather not have to deal with sending back boxes and having someone come and set up the new boxes. What is the best way to do this?Do I call up and speak to customer retention about my plans to cancel? How far into the cancellation process should I get? Any help would be greatly appreciated.  <response>: Call and say Hey, I can get this same deal with competitor for 140. Match it or Im leavingThen they go Ok let me forward you to the cancellation departmentThen you cancel.Then you call the competitor and say I want to sign up for your 140 cableinternet package 