<prompt> Human: Cross posted in Insurance sub but this sub has a ton more active users so posting here in case anyone here can help us. Longtime lurker, first time poster. So for a little background.My fiancé gets health insurance through her job. She was having migraines and was referred to a neurologist and made the appointment for about 45 days after the referral because the neurologist is one of the top ones in our city and was booked. Her appointment was set for 72816.In the beginning of July her boss told her that they were switching insurance policies and would have a new provider as of 81 but couldnt give her a solid answer on when the current coverage with blue cross blue shield expired. Naturally not wanting to have any surprises come up we called blue cross 3 separate times and each time we were told that we were indeed covered and the policy was paid and still in effect and to not worry they would pay any claims 725, 726 and 727.The BCBS reps said they would mail us confirmation of insurance, but said they are not able to email it and would send it via USPS, when we talked to them back in July but of course that never showed up.We just got a call today 919 from the neurologist saying that the claim was denied as the coverage with BCBS ended on 715 and her new policy did not start until 81 so they are saying we were uninsured for the appointment and is trying to collect the full amount around 750.Is there anything we can do to handle this situation? Do we request BCBS pull up the recordings from our calls and cover the issue because they gave us bad information? Do we have any recourse with this or are we stuck paying the full amount?Thanks for any and all help reddit!  <response>: A coworker of mine had a similar issue recently, they had the insurance company pull up the recordings and confirm what was said - I dont think they were fully covered by it but a large portion of it was. 