<prompt> Human: So, 10-7-16 I tried to deposit 300 cash, via an ATM located in my town. This is normal process for me, and I usually make 5-10 deposits similar to this one each month. On this particular deposit the ATM just crapped out like a vending machine eating your money, the screen went blank, and it made no record of my deposit attempt. I immediately did a balance inquiry to see if the money went to the account, which it did not.Immediately from the bank parking lot I contacted my bank StateFarm Bank. I was told to expect authorization affidavit paperwork by mail shortly. I also made a report inside the PNC branch where I was, and I made a formal complaint about the ATMs functionality.My bank applied a provisional credit to my account the following Monday. Ive waited on the paperwork but nothing has ever showed up in my mail. So last Friday, I gave them a call to find out why, to which they could not give me an answer. I asked them to please send it again before they removed the provisional credit. The next Tuesday, 11-15-16, they removed the provisional credit from my account.So Ive called them back again, and they said they couldnt find record of the deposit, and that the ATM balanced out correctly. I never received the authorization paperwork to allow the investigation, how can they complete this without it? Also, through talking with the agent I discover that they were looking at the wrong date. They were ostensibly investigating the day of the 10th which was the date the provisional was applied, not the date of the incident. So this brings us to the present date, last I talked with my bank they were checking a few more things and would get back with me on Monday...Has anyone dealt with a situation like this, or have any applicable information? It would be really helpful. They are starting to act and sound like they dont believe me, and that they do not have my back in this situation. Im already working on switching banks to someone who doesnt run their bank like an insurance company. But I cant let them get away with just washing their hands of this, without a thorough investigation of this issue. If anyone has any advice I would be more than grateful.. Thanks! EDIT: 112116 - So today the person from SF bank called and basically confirmed what I thought they were going to say. They say the ATM balanced, and that because they dont have a specific transaction PNC cant or wont give up the security cam footage. So how do I go about getting a lawful request to obtain that footage? And what if the ATM crapping out also crapped out the ATMs cameras? Is there any hope of me being able to get any tangible evidence? If the money went into the ATM it should have logged something, even if the money went to the diversion bin or whatever, correct?  <response>: My GFs credit union had a deposit agreement with PNC. PNC lost 260 in cash. While she was dealing with her credit union that refunded her, the teller who was on the phone held up a hand written message, DONT USE PNC. As in, they were having a ton of problems with them. 