<prompt> Human: So I decided to rent a car for 2 days to go camping with a friend . And I sign up for the app Turo which had good listing . Got a car for 36 day booked it from Friday 5 pm to Sunday 5pm.I had no access to Internet almost all time. Got a text this morning sunday that I was supposed to return the car At 5 Am. Tried to extend my rent no luck . Because they put a hold on my account. And now they are charging me for 50 an hour since 5 am. Its going to be at least 12 hours late. Called the owner of the car and he was ok with returning the car at any time he never said that I am getting ripped Basically I just checked my emails and knew about the late charge. Called the Custmer service and they havent being able to do anything saying that is their policy even if I work out something wit the owner. If they didnt put a hold on my account I could expand it for same rate 36 day. Put of course they want to rip me off. Please help any advice will be really appreciated.  <response>: When you booked it, was it due by 5 pm or 5 am? 