 IsiNdebele Code of ConductUMTHETHO WOKUZIPHATHA NETJHATHA YAMASIZOI-MWEB ikhambisana noMthetho wokuZiphatha obeka amazinga esisekelo yokuziphatha i-MWEB ezama ukuyilandela lokha inikela amasizo kubasebenzisi bayo.I-MWEB ibumbe uMthetho wokuZiphatha ngokuya ngemihlahlandlela kunye namazinga asisekelo wamatjhatha wabasebenzisi abekwe yi-Independent Communications Authority of South Africa Isiphathimandla kuSaziso 1740 sika-2007 esakhiqizwa kuPhepha likaRhulumende lenomboro 30553, lomhlaka-7 Nobayeni 2007 begodu nakuSaziso 272 sika-2008 esakhiqizwa kuPhepha likaRhulumende lenomboro 30792 lomhlaka-25 Mhlolanja 2008, ngokukhambelana.1.Ukuzibophelela okuphambiliI-MWEB iza:-1.1kwenza ngendlela eyanelisako, ezwakalako begodu netjengisa isibopho kikho koke ukusebenzisana kwayo nabasebenzisi bamahlelo wayo nebangawasebenzisa ngomuso;1.2qinisekisa bona woke amasizo nemikhiqizo ihlangabezana nemithetjhwana ezibekiweko kulisensi ye-MWEB begodu nakumethetho nemithetjhwana yoke ekhambelanako;1.3kungabandlululi ngokungakafaneli phakathi kwabathengi bamasizo nebangomuso ngokuya ngebala, indlela yokukhuliswa, ubulili, ubudala, ikolo, ukukholwa, ukurholophala, ngomhlobo womuntu namkha ubulili ofundiswe bona;1.4bonisa umusa omkhulu nokunakekela lokha isebenzisana nabathengi bamasizo;1.5nikela abathengi bamasizo nebangomuso imininingwane mayelana namasizo namanani wawo;1.6nikela abathengi bamasizo nebangomuso nababawileko umhlahlandlela mayelana nekufunwa makhasimende wayo;1.7beka imininingwane mayelana nabathengi bamasizo wabo ifihlekile; begodu1.8bonisa abathengi bamasizo wayo ngokubikela isiphathimandla, lokha i-MWEB nayihlulekileko ukusombulula isinghonghoyilo ngendlela eqolisa umthengi wamasizo.2. Amalungelo wabathengiAmalungelo wakho ngokuya ngamasizo anikelwa yi-MWEB afaka hlangana ngaphandle kokurhunyezwa ilungelo loku:2.1nikelwa amasizo afaneleko ngaphandle kokubandlululwa ngendlela engakafaneli;2.2khetha umnikeli-masizo omfunako;2.3thola ikhophi yomtlolo woMthetho wokuZiphatha neTjhatha yaMasizo ngeSingisi begodu nayi-1 yinye ngelinye lamalimi asemthethweni ngokuya ngokhetha kwe-MWEB;2.4fikela nokubuzisisa ngemininingwane namarekhodi asezandleni ze-MWEB;2.5vikela idatha yakho, efaka hlangana ilungelo lokobana idatha yakho ingathengiselwa abanye abantu ngaphandle kwemvumo yakho;2.6beka isinghonghoyilo; begodu2.7hlawulwa.3. Ukunikelwa kwemininingwane3.1 Imininingwane emayelana nobukhulu bobubanzi bamasizo, imikhiqizo nokhunye okuthengiswako, amanani wamatherifu, amanani nezinye iimali mayelana namasizo we-MWEB, imikhiqizo nokhunye okuthengiswako kunye nezinye izimo ezikhambelana namasizo we-MWEB, imikhiqizo nokhunye okuthengiswako, umgomo we-MWEB wefihlakalo, umgomo wokubhadela we-MWEB neminye imininingwane yokuthintana iyatholakala:3.1.1kukhasi lethu lekhaya ku-3.1.2ngaphasi kwe Legal Notice Isaziso ngeZomthetho kukhasi lethu lekhaya;3.1.3kumaforomu wokufaka isibawo ekudingeka bona uwazalise bona ufumane isizo; begodu3.1.4kumikhangiso nakumagadango wokuzazisa.3.2Ikambiso yethu yokubiza amanani nokunghonghoyila itholakala kuMthetho lo.3.3Sizakuthumela incwajana ebonisa imali ekufanele uyibhadela nawusibawileko.3.4Isibawo sakho samasizo namkha imikhiqizo singaqalisiswa ngkufunisisa ngendlela yokubhadela kwakho iinkwelede namkha ikambiso yokuhlahluba ngobungozi. Lokhu kutjho bona i-MWEB ingabawa begodu ithunyelwe Imininingwane yakho Efihlekileko, Imininingwane Yeenkwelede Zomthengi neMininingwane Efuneka ngokomthetho njengoba kubekiwe kuNational Credit Act, 2005 Imininingwane yokuHlola kilabo ebatlolisa umlando weenkwelede ukuze senze ihlahlubo lakho lezemali, ukuze sazi bona uzakwazi ukubhadela iinkwelede zakho njengana kuvunyelwene.3.5I-MWEB inelungelo lokuhlola ikghono lakho lokubhadela iinkwelede ngaso soke isikhathi ufaka isibawo sesizo umkhiqizo nokhunye okuthengiswako.4. Amazinga aphakathi wamasizo anikelwa yi-MWEB4.1I-MWEB izakuzama ukuthola ipumelelo ye-100 ukuhlangabezana nesibawo sakho sokuthola isizo.4.2I-MWEB izakuphendula ngemizuzu emi-3 emithathu umrhala oqaliswe kwiziko lemirhala le-MWEB.4.3I-Electronic Communications Network Monitoring Centre isebenza ama-iri ama-24 amatjhumi amabili nane, amalanga ali-7 alikhomba ngeveke.4.4Ngaphezulu kwe-Electronic Communications Network Monitoring Centre yethu, i-MWEB ineziko lokusiza amakhasimende elenzelwe ukuthola nokusombulula iinkinga zokufaka isibawo sokuthenga neenkinga zamasizo. Iziko lemirhala le-MWEB litholakala ku-087 700 0777, ngoMvulo kufikela ngoLesihlanu ngo-08h00 kufikela 19h00, ngoMgqibelo kusuka ngo 08h00 kufikela ngo-17h00 begodu ngoSonto kusukela ngo-10h00 kufikela ngo-15h00.5.Ikambiso yokuPhatha Iinghonghoyilo zokuBiza amanani5.1Kufanele uthumele iinghonghoyilo mayelana nokubizwa amanani Isinghonghoyilo kufanele sikhambisane nokulandelako:5.1.1 ikhophi yencwadi efaneleko yesikwelede namkha imininingwane yakhona, isibonelo inomboro ye-akhawundi;5.1.2imbangela yokungezwani;5.1.3 inani lemali eyikinga; begodu5.1.4 imininingwane efakazako namkha amaphepha, nakube ikhona.5.2I-MWEB izakuthatha isinqumo mayelana nesinghongqhoyilo sokubizwa kwamanani wesizo begodu ikubikele ngesinqumo sayo kungakapheli amalanga amatjhumi namane 14 wamalanga wokusebenza ngemva kokuthola isinghonghoyilo sakho.5.3Ungathintana neSiphathimandla mayelana nokusombululwa kwekinga, nakube awukaneliswa mphumela wekinga yakho njengokuthathwa yi-MWEB.5.4Ukungezwani kuzakusiwa ku-Complaints and Compliance Committee yeSiphathimandla ngokuya kwesahluko 17 H somthetho we-ICASA nakube ukungezwani akukasonjululwa Siphathimandla ngokwaso njengoba kuhlosiwe kusahluko 5.4.6. Ukuphatha kwenghonghoyilo, iinqumo nekambiso yokwenyuka6.1Koke okhunye ukunghonghoyila ngaphandle kokunghonghoyilela ukubizwa amanani kufanele kuthunyelwa ku-MWEB begodu kuzakusetjenzwa yi-MWEB ngokuya ngomtlolo wesahluko 6.6.2Udinga bona usinikele ithuba lokusombulula ikinga ngaphambili kobana uyithumele kuSiphathimandla.6.3Kudingeka bona uthumele isinghonghoyilo ku Isinghonghoyilo sakho kufanele sifake hlangana okulandelako:6.3.1ibizo nesibongo sakho;6.3.2inomboro ye-akhawundi yakho;6.3.3bona isinghonghoyilo sakho ngesaliphi ilanga; begodu6.3.4ihluthululo efitjhani ngokobana isinghonghoyilo sakho sasuka njani.6.4I-MWEB izakwazisa ukobana isitholile isinghonghoyilo sakho emalangeni ama-3 three wokusebenza emva kokufika kwaso.6.5I-MWEB izakusombulula isinghonghoyilo sakho ngokukuthumela incwadi ngamalanga ama-14 amalanga alitjhumi namane wokusebenza emva kokusithola, namkha emalangeni ambalwa ngemva kokuvumela ngaphasi kwesimo esithile la kuthola ukuthi ukusombululwa kwesinghonghoyilo isibonelo ngaphandle kokurhunyezwa singaphasi komnikela wamasizo namkha omunye ongecadi onikela amasizo.6.6Ungathintana neSiphathimandla mayelana nokusombululwa kokungezwani, nakube awukaneliswa siphetho sokungezwani njengoba kunqunywe yi-MWEB.6.7Ukungezwani kuzakuthunyelwa ku-Complaints and Compliance Committee yeSiphathimandla ngokuya ngokwesahluko 17H somthetho we-ICASA nakube ukungezwani akukasonjululwa Siphathimandla ngokwaso namkha njengoba kuhlosiwe kusahluko 6.5. 