 SwiSwati Code ConductINDLELA YEKUTIPHATSA NESIVUMELWANO SELUSITOI-MWEB ivumelana nendlela yekutiphatsa yemazinga laphasi letimisele kuwalandzela ngelusito lalunika labo lanesivumelwano nabo.I-MWEB ibeke lendlela yekutiphatsa ngekwemigomo kanye nemazinga laphansi esivumelwano selusito lebekwe be-Independent Communications Authority yaseNingizimu Africa Chwepheshe ngeSatiso 1740 sangemnyaka wa-2007 lesishicelelwe kuGazethi yahulumende lesingunombolo-30553 sangamhla tingu-7 iNgongoni 2007 kanye nakuSatiso 272 sangemnyaka wa- 2008 lesishicilelwe kuGazethi yahulumende lengunombolo- 30792 yangamhla tingu- 25 iNdlovana 2008, ngekulandzelana.1. Inkhomba YekutinikelaI-MWEB ito:-1.1 kwenta ngendlela lengiyo nangekutinikela uma isebenta nalabo lenesivumelwano nabo;1.2 wuciniseka kutsi lonkhe lusito nemikhicito ilandzela lokushicilelwe kulayisensi yeMWEB kanye nemitsetfo lefanelekile;1.3 ngeke ibandlulule ngekwebuhlanga, bulili, budzala, ngenkholo, ngenkholelo, ngekukhubateka nangebuve, kulabo lenesivumelwano nabo;1.4 khombisa kwetsembeka nekunakekela kulabo labanesivumelwano nabo;1.5 niketa lwati lolumayelana nelusito kanye nemanani kulabo lenesivumelwano nabo;1.6 niketa ticondziso ngekwetidzingo tebatsengi kulabo lenesivumelwano nabo uma bacela;1.7 gcina imininingwane yalabo lenesivumelwano nabo iyimfihlo; futsi1.8 luleka labo lenesivumelwano nabo kutsi bangatendlulisela njani tikhalo tabo kuboChwepheshe, uma ngabe MWEB ehlulekile kusombulula sikhalo ngalokwenelisekako.2. Emalungelo emtsengiEmalungeleo akho ngelusito lolutfola ka-MWEB afaka ekhatsi ngalokungalinganiswa lilungelo lekutsi:2.1 utfole lusito ngaphandle kwekubandlululwa;2.2 utikhetsele lofuna akunikete lusito;2.3 uniketwe ikhophi lebhalwe ngeSingisi nangalolunye lwetilwimi letisemtsetfweni letincunywe yi-MWEB yaleNdlela yekuTiphatsa neSivulelwane Selusito;2.4 utfole lwati noma ubute ngetincwadzi letigcinwe baka-MWEB;2.5 kuvikeleka kwemininingwane yakho, lekufaka ekhatsi lilungelo lekungayindluliseli kunoma ngubani ngaphandle kwemvumo yakho;2.6 ufake sikhalo;2.7 nekulungiselwa.3. Kuniketwa lwati3.1 Lwati lolumayelana neluhla lolubanti lwetinsita, imikhicito nemphahla lephakelwako, emanani netimali letidzingekako ngelusito lebaka-MWEB, imikhicito nemphahla kanye nemibandzela nemigomo lebekiwe ngelusito lebaka-MWEB, imikhicito nemphahla, kubayimfihlo kwemtsetfo webaka-MWEB, umtsetfo webaka-MWEB wekukhokhela nemininingwane lemayelana nekuchumana nabo:3.1.1 likheli lewebsaythi litsi 3.1.2 ngaphasi kwe- Tatiso Temtsetfo kuwebsaythi yetfu;3.1.3 kunemafomu eticelo lekumele uwagcwalise kute utfole lusito; futsi3.1.4 kunetikhangisi naletinye tindlela lesititsengisa ngato.3.2 Tindlela tekukhokhela netekuletsa tikhalo leticuketfwe kuleNdlela yekuTiphatsa.3.3 Singakunika i-akhawunti lekhombisa sikweleti ngasinye noma i-imvoyisi uma ucela.3.4 Uma ufake sicelo selusito noma semkhicito kutawentiwa luhlolo lwetikweleti lonato noma lwebungoti lobungabakhona. Loku kusho kutsi baka-MWEB bangacela noma batfole imininingwane yakho leyimfihlo, yetikweleti nelwati loludzingekako kulabasemtsetfweni labasebenta ngetikweleti ngekulandzela uMtsetfo wanga 2005 we-National Credit. Imininingwane Yekuhlolwa kute bente luhlolo ngetimali takho, babone kutsi ungakwati yini kwenta sibopho ngesivumelwano lofuna kusenta.3.5 I-MWEB ivumelekile kwenta luhlolo lwetimali takho ngasosonkhe sikhatsi uma wenta sicelo selusitosemkhicito noma semphahla.4. Emazinga laphasi elusito loluniketwa baka-MWEB4.1 MWEB utimisele kutsi atfole silinganiso sentfutfuko lesingu-100 kukuniketa lusito lolucelile.4.2 MWEB utawuphendvula lucingo ngesikhatsi lesimizuzu lemitsatfu 3 uma ushayela sikhungo sabo setincingo.4.3 Sikhungo setfu se-Electronic Communications Network Monitoring sisebenta ema-awa langu- 24, emalanga layinkhomba 7 ngeliviki.4.4 Kwengeta mayelana nesikhungo setfu se-Electronic Communications Network Monitoring, MWEB usebentisa sikhungo sekusita batsengi lesitimisele kwemukela nekusombulula tinkinga tetinsita kulabo lenesivumelwano nabo.5. Tikhalo ngendlela yekuphatfwa kwema-akhawunti5.1 Kumele utfumele sikhalo sakho ku Sikhalo sakho asibe nanaku lokulandzelako;5.1.1 Ikhophi yaleyo akhawunti noma imininingwane lefanele, sibonelo: inombolo ye-akhawunti;5.1.2 sizatfu sekuphikisa;5.1.3 linani leliphikiswako;5.1.4 nemininingwane noma tincwadzi letivuna lokuphikisa, uma tikhona.5.2 MWEB utawutsi angafinyelela emaphetselweni ngesikhalo se-akhawunti yakho akwatise ngesincumo lasitsetse kungakapheli emalanga lalishumi nakune 14 ekusebenta emva kwekwamukela sikhalo sakho.5.3 Ungatsintsana naboChwepheshe uma ufuna kuphikisana nesincumo lesitsetfwe ngu-MWEB, uma unganeliseki.5.4 Lokuphikisana kutawutfunyelwa kulelikomiti le-Complaints and Compliance laChwepheshe ngekwesigaba 17H seMtsetfo we-ICASA uma imphikiswano ingakasonjululwa nguChwepheshe njengobe kushiwo kumshwana 5.4.6. Kuphatfwa kwetikhalo, tisombululo nendlela yenchubekelembili6.1 Tonkhe tikhalo kumele tiniketelwe baka-MWEB kute batidzingidze njengobe kushiwo kumshwana 6.6.2 Kumele kutsi usinike litfuba lekutsi sisombulule sikhalo sakho ngembi kwekutsi usendlulisele kuChwepheshe.6.3 Sikhalo sakho kumele usitfumele ku- Sikhalo sakho kumele sifake ekhatsi loku lokulandzelako:6.3.1 ligama nesibongo sakho;6.3.2 inombolo yakho ye-akhawunti;6.3.3 lusuku lokuletfwa kwesikhalo:6.3.4 nechazelo lebangele kutsi kube nalesikhalo.6.4 MWEB utakwatisa kungakapheli emalanga lamatsatfu 3 kutsi usitfollile sikhalo sakho.6.5 MWEB utawubhala sisombululo sesikhalo sakho kungakapheli emalanga lalishumi nakune 14 ekusebenta ekwamukelwa kwesikhalo, noma emva kwesikhatsi lesidze lesingavumelana ngaso uma sisombululo sesikhalo, sibonelo: ngalokungenakulinganiswa siphetfwe ngulophakela imphahla noma ngulomunye loniketa lusito.6.6 Ungatsintsana naChwepheshe ngesincumo lesitsetfwe baka-MWEB, uma ungeneliseki ngaso.6.7 Lokuphikisana kutawutfunyelwa kulelikomiti le-Complaints and Compliance laChwepheshe ngekwesigaba 17H seMtsetfo we-ICASA uma imphikiswano ingakasonjululwa nguChwepheshe njengobe kushiwo kumshwana 6.5. 