 Iyada oo ku saleysan hababka, ISO IEC20000 waa heer caalami ah oo la aqoonsan yahay Maareynta Adeegga IT oo qeexaya shuruudaha adeeg bixiyaha si uu u qorsheeyo, u sameeyo, u fuliyo, u shaqeeyo, ula socdo, dib u eego, dayactirna hagaajiyo SMS. 