 Site na usoro, ISO IEC20000 bụ ụkpụrụ zuru ụwa ọnụ maka IT Management Management akọwapụta ihe achọrọ maka onye na-ahụ maka ọrụ ịhazi, guzosie ike, mejuputa, rụọ ọrụ, nyochaa, nyochaa, debe ma melite SMS. 