<prompt> unaweza kugeuza matini haya ya swahilikwa kiingereza?usimamizi wa tukio, ina uwezo wa kuleta huduma tena kwa shughuli za kawaida haraka iwezekanavyo na kulingana na viwango vya huduma walikubaliana  <response>: incident management, which has the capability to bring services back to normal operations as soon as possible and according to agreed service levels 