<prompt> tafadhali geuza maudhui haya ya swahili kwenda kwa kiingereza.wakati ulimwengu unaendelea kuhamia kwenye nafasi ya dijiti, njia mpya za mawasiliano na majukwaa ya data ya hali ya juu yameunda fursa kwa mashirika kuboresha uzoefu wa wateja wao na kuzoea njia mpya za kufanya biashara.  <response>: as the world continues to move into the digital space, new communication channels and advanced data platforms have created opportunities for organisations to improve their customers experience and adapt to new ways of doing business. 