<prompt> unaweza kugeuza matini haya ya swahilikwa kiingereza?sla - huduma level mkataba - sla ni hati rasmi ya ndani ambayo inafafanua jukumu la uuzaji na uuzaji katika kizazi cha kuongoza na mchakato wa mauzo.  <response>: sla - service level agreement - an sla is an official internal document that defines the role of both marketing and sales in the lead generation and sales process. 