<prompt> unaweza kugeuza matini haya ya swahilikwa kiingereza?nilijaribu usiku huo huo kuzipiga bila mafanikio, nikaomba mtandao wangu wa zain wanisaidie kunielewesha, lakini hawajanijibu.  <response>: that night, i attempted unsuccessfully to re-load, then to get help from tech support, but no response. 