<prompt> tafadhali geuza maudhui haya ya swahili kwenda kwa kiingereza.programu kama kampuni za huduma zimegawanyika - nyingi kati yao hutoa msaada kwa kila tukio, wengine hutoa vifurushi vya msaada, na wengine haitoi kabisa.  <response>: software as a service companies are split - many of them offer support per incident, some offer support packages, and others dont offer it at all. 