 PDC Intervention The Chronic Care Model Bodenheimer, Wagner, Grumbach, 2002; Bodenheimer, Wagner, Grumbach, 2002 was used as an overarching framework to implement PDC and included the following components: 1 Formal linkages between medical centers the VA and community agencies the Alzheimers Association; 2 Organizational support from key leaders and broad-based training about PDC; 3 Delivery system redesign and decision support systems; 4 Self-management of dementia as outlined by the PDC intervention protocol; 5 The development of the PDC Care Coordination Information System CCIS as the clinical information system. 